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"I hired TerraFirma Foundation Systems to level my home, expecting a professional job with clear communication, but the entire experience has been incredibly disappointing and costly. From the start, I hired the company to level the floors in my home, specifically to address a nearly 3-inch dip in my kitchen area, a 13x10 room. Yet after they “completed the job,” I still have a 1.5-inch dip in the center of the kitchen, and a corner of my home/kitchen that sits half an inch higher than it should be (above 0%), creating a full inch rise from the living room to the kitchen. Now they’re saying that leveling the kitchen wasn’t included in the original scope, blaming the remaining dip on my kitchen island and fridge being “too heavy” and lacking proper support—an issue they failed to identify in the initial assessment. To properly address this problem, they’re now asking for an additional $7,500, claiming this work was never part of the original job. This feels like a classic bait-and-switch tactic, and I can’t help but feel taken advantage of. To make matters worse, I discovered that they used an uncalibrated machine during the initial leveling when installing, which raised my house over an inch more than necessary, causing significant damage that wasn’t there before. Partway through the lift, they even asked me to sign a waiver to get my house closer to 0% level, effectively absolving them of any damage caused. The technician stopped mid-lift to show me the damage that was already occurring and warned that more would likely follow if we continued. I agreed to proceed, trusting their assurances and assuming their equipment was properly calibrated. I even pointed out to the technician at the time that it did not look level, and he assured me the machine was correct. Now, they refuse to take any responsibility for the resulting damage, dismissing it as “standard” and providing terms within the contract absolving them—despite them overcorrecting the home. There were also repeated measurement discrepancies, with reports showing one reading and verbal statements/emails suggesting different levels. When I sought clarification, I received vague responses and empty apologies. After all this, and nearly $30,000 invested, my floor remains unleveled. The only resolution TerraFirma Foundation Systems has offered is for me to pay additional money to level the kitchen and to wait for the overcorrected area to “settle naturally”—a process that, according to their technician, could take anywhere from two months to ten years. I hired TerraFirma Foundation Systems to fully level my home, not to leave me with an incomplete job, inconsistent results, and vague promises. If you’re considering foundation work, I strongly recommend looking elsewhere—this company has left me with extensive damage, unexpected costs, and a significant amount of frustration."

"Outstanding result! The quality and appearance of their work is amazing. They were punctual, extremely clean and efficient. Our driveway looks beautiful and their bid was one of the lower ones we got. I was impressed with their professionalism and over all service!"

"Very skilled personnel in deck repair, railings installation, exterior painting. Polite good communication set up and take down of sites worked on. Owner great to work with"

"Big thank you to Fermin and the team at West Coast, they were amazing! They went above and beyond. We have a flat portion of our roof, which is apparently more difficult to install, and it was hard to find a company that would do it. They not only did it, but added slope to it for us so that it's not a flat roof anymore. So awesome! They put on a new roof, vents, and gutters, painted our outside trim, and did a great job with all of the woodwork that was rotting and had to be replaced. But above all, they were friendly, flexible and very reasonable. We will definitely call on them again if we have any roofing or painting jobs"

"It looks beautiful! Richard and his crew were professional and personable. Very happy with the work and would definitely hire him again for other projects!"

"I bit muddy because of rain but they kept working. Final result was great"

"Great! In and out in 2 days! Very happy with the work done"

"These guys are fantastic and honest! Our experience was amazing. Very professional and respectful. Took the time to explain and provide helpful feedback to the questions we had. We highly recommend them to anyone and will be calling them for our next project."

"Taylor was good to work with until there was a problem. I actually hired him twice (my mistake) When I brought forward an issue I discovered he was very angry and started insulting me viciously. He went as far as threatening to come to my home and destroy the work his company performed. I am a senior citizen he is a young man. I felt threatened by his behavior and would not recommend using his services."

"We needed some posts in our basement replaced with proper footings. TerraFirma was quick to respond and quick to do the work. We are very happy with the result and would recommend."