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The Grout Doctor

Ceramic Tile, Floor Cleaning and Waxing, Handyman Services,

About us

Our mission is to create the most recognized and respected national tile, grout and natural stone restoration system in our industry by renewing existing grout and tile to its original beauty. Our mission will be achieved by: - Offering only well-trained, highly skilled and insured franchisees to restore your tile, grout and natural stone; - Committing to the education of each client about the tile, stone and grout in their home, thus enabling them to make informed decisions; - Using environmentally safe products in the services we perform for you when restoring the health of your grout; - Offering maintenance products that are also environmentally safe to maintain the beauty of your restored tile or stone and reduce your cleaning time; - Providing the very best customer service experience. In fulfilling our mission, we help homeowners maximize their enjoyment of the beauty of their grout, tile and stone while minimizing maintenance. OWNER-OPERATED. 1 Technician: Starlynne Start. NO SUBS. COST IS DETERMINED BY THE JOB. TRAVEL CHARGES WILL APPLY.

Business highlights

23 years of trusted experience

Services we offer

Grout Services – Installation, Regrouting, Caulking & Recaulking, Cleaning, Sealing, & Recoloring. Ceramic Tile - Repair & Replacement. Natural Stone Cleaning & Sealing - Travertine, Marble, Limestone, Terrazzo, Slate, & Granite. Minor Wall Repair.

Services we don't offer

Stone Refinishing.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
MasterCard
Visa

Photos of past projects

Reviews

4.8446 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
9%
3
4%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.8
responsiveness
4.9
punctuality
4.8
Showing 51-75 of 446 reviews

Jeffrey D.
04/2015
5.0
ceramic tile, countertops
  + 0 more
Easy to schedule, showed up on time, worked fast and hard, did exactly what they said they would do. I'm booking them again for another project!
Description of Work: replaced broken grout, repointed grout, caulked countertop and backsplash seams

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$300

Monette F.
04/2015
5.0
ceramic tile
  + -1 more
Highly recommend The Grout Doctor. Would use them again for tiling projects.
Description of Work: Regrouted loose tiles in kitchen and calked in between backsplash and counter top.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Bruce Y.
03/2015
5.0
ceramic tile, floor cleaning
  + 0 more
John came over on a weekend to give us a bid, which was lower than we expected. On the day of service, he came on time, was good with our dogs, and did a great job! All the tile looks like new, and his charges were so reasonable that we feel like we can afford to have him come back every year! We highly recommend Grout Doctor!
Description of Work: Cleaned and sealed all of the floor and shower tiles in 3 bathrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

HOWARD S.
03/2015
5.0
ceramic tile, handyman service
  + 0 more
did what was requested at a fair price
Description of Work: caulked shower base and sealed all grout in bathroom

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

E Gay N.
03/2015
5.0
ceramic tile, countertops, flooring contractor
  + 1 more
Very well, professional quality work, from the estimate on.
Description of Work: Starr came over to give us an estimate on cleaning or replacing the grout in our tile kitchen counter, then she returned a week later to do the job. She was on time both times, worked long and hard, and the results look terrific.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Jan Y.
02/2015
5.0
floor cleaning
  + -1 more
It was great. They did a great job and they were on time and the price was reasonable.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

John R.
02/2015
5.0
ceramic tile, countertops, floor cleaning
  + 1 more
Better then expected. Very knowledgeable of his work.
Description of Work: kitchen-re grouted, cleaned counters Bathrooms-clean area, re-caucked all areas.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$382

Lisa N.
02/2015
5.0
ceramic tile
  + -1 more
The gentleman that came out was professional and skilled. The price that he charged was reasonable. His work was excellent.
Description of Work: They repaired a tile floor. There was a loose tile and he fixed it. He also did some grout touch up work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Bruce F.
02/2015
5.0
ceramic tile
  + -1 more
Grout work was done with quality and care. John even came out a couple days later when I noticed that the shower window frame had to be re-caulked. John was professional, responsive and punctual for all the service appointments. I would definitely call him again for future grout work. John automatically gave me $30 off the grout work when I mentioned that I found him via Angie's List.
Description of Work: John Start fixed grout that was starting to chip away in our master bath shower. He also caulked around the shower window frame and sealed a couple cracks in the marble tile.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Jennifer A.
01/2015
5.0
floor cleaning
  + -1 more
He was nice and quick when he came out. He gave us a free estimate. He does quality work.
Description of Work: I just used The Grout Doctor for grout in our bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Jennie D.
01/2015
5.0
ceramic tile, flooring contractor, handyman service, floor cleaning
  + 2 more
John and Star were on time, courteous, and professional for all appointments. And their work was done really well, uniform and clean. My shower looks new again. I'd hire them again for sure.
Description of Work: Re-grouted shower. Cleaned and sealed all tile in bathroom and kitchen including tile floor, and caulking. Cleaned shower pan.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$430

Robert V.
01/2015
5.0
ceramic tile
  + -1 more
Very well. John was here at scheduled time. Totally finished in 3 hours.
Description of Work: Cleaned shower. Re-grout and caulk.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Anne K.
01/2015
5.0
ceramic tile
  + -1 more
Original installer at first tried to be responsive to grout that disintegrated within weeks after we moved into our new home. - They sent their less than competent tech back 3 times (eventually sending a supervisor with him), but each time the grout disintegrated in a week or two. The Grout Doctor called us back right away; Came out that very day Diagnosed that the original installer had allowed air under the grout. He told us the actual grout (for which we had paid extra when we built the house as top drawer - just not used correctly. He removed the grout from one whole quadrant of the shower and re-did it. After having troubles for over a year, this man has performed a permanent fix. We'd use him again in a New York minute, but doubt we'll need him.
Description of Work: Fixed a shower floor that the original installer failed to fix.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Steve B.
01/2015
5.0
ceramic tile
  + -1 more
They showed up right on time, cleaned all areas agreed upon and then did some extra at no charge. All areas looked like new when they were done. Also, the sealer they used didn't leave a chemical smell.
Description of Work: Cleaned and sealed the shower, bathroom floor and tile vanity.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$380

Nadia D.
12/2014
5.0
ceramic tile
  + -1 more
The work was gone well! Very professional and friendly. Thank you!
Description of Work: They cleaned and sealed the grout in my kitchen and bathroom

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$358

Leslie W.
12/2014
5.0
ceramic tile
  + -1 more
Excellent job at a fair price
Description of Work: Re-grout parts of tile shower

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Ashok K.
12/2014
5.0
ceramic tile, handyman service, floor cleaning
  + 1 more
John was responsive in setting up an appointment to determine the work to be done. He provided an accurate estimate, and the work was completed as scheduled. Most importantly, he did excellent work. I would hire again.
Description of Work: John from Grout Doctor came out to clean and repair the caulking and grout in my shower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$320

Harry L.
12/2014
5.0
ceramic tile
  + -1 more
Great service and work. Couldn't be happier with the work that was performed.
Description of Work: Had tile installed so i could add a saltwater fish tank to the room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Kate M.
12/2014
5.0
ceramic tile, floor cleaning
  + 0 more
Star and John were spectacular. Professional, efficient, pleasant, timely. No mess, no fuss. I love the work they did and am so glad I made the effort to get the job done--the bathroom looks great now.
Description of Work: Grout doctor cleaned and sealed shower recess tiles and then returned to caulk after the tub was painted.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Sharon B.
11/2014
5.0
ceramic tile, flooring contractor, handyman service, floor cleaning
  + 2 more
We had some tiles come loose in the kitchen which caused pieces of grout to pop out. They did a fantastic job repairing the loose tiles and missing grout. We also had them clean and reseal the entire kitchen floor. They also cleaned and resealed our tile bathroom shower and the bathroom floor. Looks new again - very happy with the results and also very nice people.
Description of Work: cleaned & repaired kitchen floor, cleaned & resealed bathroom floor and shower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

suresh V.
11/2014
1.0
ceramic tile
  + -1 more
I left this company three voice mails and sent them an email through Angies list. They have not responded to any of my queries. To me, this means they are very unprofessional. I see others writing reviews of their work around the time of my calls, so I know they are still in business. Very disappointed, as they came highly recommended by one of our friends, as well as Angie's list.
Description of Work: Never returned calls.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Susan M.
11/2014
5.0
ceramic tile, handyman service
  + 0 more
She did a FANTASTIC job! She was very thorough and detailed. Arrived on time and was very professional. The caulking behind our kitchen sink was a mess and looked terrible. She cleaned and recaulked and made it look the best it ever has. She also worked very h****** our master bathroom shower. We had dirty, gray, yucky corners and edges in the shower and we just couldn't get them cleaned up. She came in and cleaned it all up. Took out the old grout and redid it -- it looks amazing. I wish we'd had her come a long time ago. We highly recommend this company. They know what they are doing. Have been doing it for years and are honest, thorough, detailed, and fair pricing.
Description of Work: She repaired and recaulked a messy area behind our kitchen sink. She also re-caulked our master bathroom shower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

SARA S.
10/2014
5.0
ceramic tile
  + -1 more
Very responsive in making appointment. Thorough in work. Requested a return to reseal a portion of the job 3 months later and there was no hesitation in their return-very happy to provide service.
Description of Work: Cleaned bathtub grout and revealed shower pan.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Leah S.
10/2014
5.0
ceramic tile, flooring contractor
  + 0 more
John came over to do an estimate for fixing my tile shower floor. He explained what was wrong with the floor, told me how much it would cost to fix (at a different time; he did not have the tile required, and the existing tiles were too damaged) and recommended that I consider having the floor replaced, a service beyond his scope. His explanation was thorough, clear and convincing. I would happily recommend Grout Doctor to anyone, and will call again if I ever need grout work. In the meantime, I will be replacing the floor, with gratitude for the fine (and free) advice.
Description of Work: Estimate

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MARY ANNE O.
09/2014
5.0
ceramic tile, floor cleaning
  + 0 more
The contractor arrived as scheduled. Walk through the job. the contractor washed the stone tile and then put a sealer on the tile.
Description of Work: Clean stone tile on an covered deck.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$212

Contact information

10288 NE 129TH LN, Kirkland, WA 98034

www.groutdoctor.com

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Ceramic Tile,
Floor Cleaning and Waxing,
Handyman Services,
Countertops and Backsplashes,
Flooring Sales and Installation,
Marble and Granite,
Plumbing,
Bathtub Restoration,
Drywall,
Kitchen and Bath Remodeling

FAQ

The Grout Doctor is currently rated 4.8 overall out of 5.

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

The Grout Doctor accepts the following forms of payment: American Express,Check,MasterCard,Visa
Yes, The Grout Doctor offers free project estimates.
Yes, The Grout Doctor offers eco-friendly accreditations.
No, The Grout Doctor does not offer a senior discount.
No, The Grout Doctor does not offer emergency services.
Yes, The Grout Doctor offers warranties.
The Grout Doctor offers the following services: Grout Services – Installation, Regrouting, Caulking & Recaulking, Cleaning, Sealing, & Recoloring. Ceramic Tile - Repair & Replacement. Natural Stone Cleaning & Sealing - Travertine, Marble, Limestone, Terrazzo, Slate, & Granite. Minor Wall Repair.
Stone Refinishing.

Contact information

10288 NE 129TH LN, Kirkland, WA 98034

www.groutdoctor.com

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM