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The Grout Doctor

Ceramic Tile, Floor Cleaning and Waxing, Handyman Services,

About us

Our mission is to create the most recognized and respected national tile, grout and natural stone restoration system in our industry by renewing existing grout and tile to its original beauty. Our mission will be achieved by: - Offering only well-trained, highly skilled and insured franchisees to restore your tile, grout and natural stone; - Committing to the education of each client about the tile, stone and grout in their home, thus enabling them to make informed decisions; - Using environmentally safe products in the services we perform for you when restoring the health of your grout; - Offering maintenance products that are also environmentally safe to maintain the beauty of your restored tile or stone and reduce your cleaning time; - Providing the very best customer service experience. In fulfilling our mission, we help homeowners maximize their enjoyment of the beauty of their grout, tile and stone while minimizing maintenance. OWNER-OPERATED. 1 Technician: Starlynne Start. NO SUBS. COST IS DETERMINED BY THE JOB. TRAVEL CHARGES WILL APPLY.

Business highlights

23 years of trusted experience

Services we offer

Grout Services – Installation, Regrouting, Caulking & Recaulking, Cleaning, Sealing, & Recoloring. Ceramic Tile - Repair & Replacement. Natural Stone Cleaning & Sealing - Travertine, Marble, Limestone, Terrazzo, Slate, & Granite. Minor Wall Repair.

Services we don't offer

Stone Refinishing.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
MasterCard
Visa

Photos of past projects

Reviews

4.8446 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
9%
3
4%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.8
responsiveness
4.9
punctuality
4.8
Showing 1-25 of 446 reviews

Eric J.
04/2020
5.0
ceramic tile
  + -1 more
Excellent. I waited a few months to observe how the re-caulking has held up, and the results have been superb. Great job color matching.
Description of Work: Bathroom tile needed to re-caulked

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Raymond C.
10/2019
5.0
ceramic tile
  + -1 more
Great! I would hire John again without a doubt.
Description of Work: Tile sealing and caulk replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Carlin B.
05/2019
5.0
ceramic tile
  + -1 more
He contacted me promptly and said my project wasn't something he did. I appreciate not simply being ignored like many contractors do.
Description of Work: Couldn't do it

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Robert W.
02/2019
5.0
ceramic tile
  + -1 more
Dakota (John's son) did a great job removing old deteriorating grout and regrouting the shower curb, and in acid washing the floor of the shower. He was very punctual, answered all our questions, and id a great job.
Description of Work: Shower regrouting/cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

mary B.
12/2018
5.0
ceramic tile
  + -1 more
Excellent work performed, I'd hire them again
Description of Work: this was a medium sized job to pull and repair bathroom tiles and replace grout on walls and floor

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Paul S.
08/2018
5.0
ceramic tile, handyman service, marble & granite, floor cleaning
  + 2 more
Very team oriented.... I recommend them to all and they are very true to thier word. I trusted Al in my home alone several days . I let him in and he was very trustworthy to close as he left. They were very patient with me as well!!! Great Job
Description of Work: Grout and seal bathrooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Laurene L.
06/2018
5.0
ceramic tile
  + -1 more
Extensively cleaned tiles before regrouting. Two men came, so job was quickly finished the same day. Good looking result.
Description of Work: Regrouting of kitchen and shower tiles; recaulking, too.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$445

Daniel D.
04/2018
5.0
bathtub refinishing
  + -1 more
Excellent work! Clean, accurate, and quick. Great Value!
Description of Work: Replaced caulk in shower stall

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Martin S.
04/2018
5.0
ceramic tile
  + -1 more
I had to cancel the work due to an unexpected death in my immediate family. John was extremely kind, thoughtful and gracious. I will contact him again as soon as we're back on our feet. John has worked in our home in the past and I STRONGLY recommend him to anyone seeking grout work/services. ms
Description of Work: Grout cleaning and replacement.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Susan D.
03/2018
5.0
ceramic tile
  + -1 more
Punctual, friendly and thorough. No problems. Would do again.
Description of Work: Cleaned tiled shower grout.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$239

J H.
12/2017
5.0
ceramic tile
  + -1 more
Mr. Start made the repairs which were without any flaws. An excellent job. I would invite them back anytime. I really appreciate the quality work.
Description of Work: Shower floor repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kenneth D.
10/2017
5.0
home remodeling
  + -1 more
They were very good. The worker who actually did the work was excellent and very friendly and helpful.
Description of Work: Regrouted tile on a tub surround in a bathroom. The tile remained in place; just regrouted it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dianne and Paul A.
10/2017
5.0
ceramic tile
  + -1 more
They are absolutely wonderful! The sealant brought out the color of the tiles but didn't leave a glossy, shiny finish. They are exactly as we wished.
Description of Work: Our 90 year old fireplace tiles needed cleaning and sealing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephanie C.
09/2017
2.0
ceramic tile
  + -1 more
Friendly folks and I'm sure they do good work elsewhere. However they came out and told us the leak was in the tiles and that they needed to reseal. After we resealed and installed a new shower enclosure we found out the leak was instead in the pan and had to have everything torn out and replace. The initial work which was completely unnecessary cost us over $2000 for the Grout Doctor to find, reseal and have another company install new enclosure which had to be torn out. Subsequently we had a plumber come out who plugged the drain and informed us within a half our that the leak was in the pan.
Description of Work: Find a leak in shower

Rating CategoryRating out of 5
quality
1.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$500

Noah D.
09/2017
5.0
ceramic tile
  + -1 more
They did a good job. They were very professional. They explained things, they fixed it. It looked like they were never even there when it was all done. I think they did a very good job. They came in, they were very punctual. They came when they said they would, they did what they said, and they did a good job.
Description of Work: I used them once to do some work in my shower. They fixed some cracked grout in the shower. Tile grout. Stone tile.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Lindsay M.
09/2017
5.0
bathtub refinishing
  + -1 more
John and his assistant did an excellent job, and even touched up the caulk in our second bathroom shower. Would hire again in a heartbeat.
Description of Work: Re-caulking a shower

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Tim S.
08/2017
5.0
bathtub refinishing
  + -1 more
Very professional work, and the tub looks great!
Description of Work: Re-grout bathtub.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JOAN F.
07/2017
4.0
ceramic tile
  + -1 more
They showed up on time. Dakota, the son, worked on the tub and the kitchen sink and did an excellent job. John worked on the shower stall. He had to come back a second time as the grout remained a dark dirty color. It is still a little splotchy but we will keep it as it is.
Description of Work: Regrouting around tub in one bathroom and repair of grout in shower stall in another bathroom. Also regrouting around kitchen sink.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$255

Jeff S.
05/2017
5.0
ceramic tile
  + -1 more
Called them to do some work for me, but instead, talked with them about how I could do it myself and how to verify I had mixed the grout correctly. Really appreciated their honesty and willingness to take the time to walk me through it.
Description of Work: Minor grout repair advise.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
4.0

Yes, I recommend this pro

Caroline Y.
03/2017
1.0
ceramic tile
  + -1 more
They never contacted me! I hope I didn't get billed for this! It was an Angie's List advertised deal that came in an email.
Description of Work: I needed grout cleaned and repaired in my steam shower.
Rating CategoryRating out of 5

Tom M.
03/2017
5.0
ceramic tile
  + -1 more
She had to reschedule because of snow but showed up on time at the new appointment date. It took about three hours and she did a very nice job cleaning and sealing the tile and grout in our master bath which included the shower enclosure, floors and counter top. She removed the old silicone seals from around the bottom of the shower and the kitchen sink and replaced them with the appropriate materials. She also added a bead of clear silicone along the edge of the tub and floor in our guest bathroom. Very professional.
Description of Work: We had the Grout Doctor clean and seal the tile and grout in our master bathroom, place a silicone seal between the tub and floor in our guest bathroom and replace the seal around the kitchen sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Valerie C.
02/2017
5.0
ceramic tile
  + -1 more
He was on time and the price was fair.
Description of Work: Grout cleaning

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dave L.
01/2017
5.0
ceramic tile
  + -1 more
Service was delivered on time, professionally and at the estimate.
Description of Work: Clean, re-caulk and seal shower. Clean and seal floor tiles.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$650

Kenneth D.
12/2016
5.0
ceramic tile
  + -1 more
Star the technician did a great job. She left the tub surround and entire area looking brand new! Also Star provided help and information about maintaining a shower pan in another bathroom. Thanks, Star!
Description of Work: The grout doctor removed old grout (poorly repaired) and replaced with new grout for a tub surround in a 1970s bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert and Christine M.
11/2016
5.0
ceramic tile
  + -1 more
All of the workmanship was excellent. Everything looks new again. Star even gave us tips where to get the products to reseal the grout in the future and the specialized cleaning product she uses on the tile.
Description of Work: We had the Grout Doctor regrout our bathtub and a shower stall, along with cleaning and sealing the tile around two sinks in the master bathroom and a sink in a powder room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$746

Contact information

10288 NE 129TH LN, Kirkland, WA 98034

www.groutdoctor.com

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Ceramic Tile,
Floor Cleaning and Waxing,
Handyman Services,
Countertops and Backsplashes,
Flooring Sales and Installation,
Marble and Granite,
Plumbing,
Bathtub Restoration,
Drywall,
Kitchen and Bath Remodeling

FAQ

The Grout Doctor is currently rated 4.8 overall out of 5.

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

The Grout Doctor accepts the following forms of payment: American Express,Check,MasterCard,Visa
Yes, The Grout Doctor offers free project estimates.
Yes, The Grout Doctor offers eco-friendly accreditations.
No, The Grout Doctor does not offer a senior discount.
No, The Grout Doctor does not offer emergency services.
Yes, The Grout Doctor offers warranties.
The Grout Doctor offers the following services: Grout Services – Installation, Regrouting, Caulking & Recaulking, Cleaning, Sealing, & Recoloring. Ceramic Tile - Repair & Replacement. Natural Stone Cleaning & Sealing - Travertine, Marble, Limestone, Terrazzo, Slate, & Granite. Minor Wall Repair.
Stone Refinishing.

Contact information

10288 NE 129TH LN, Kirkland, WA 98034

www.groutdoctor.com

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM