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The Grout Doctor

Ceramic Tile, Floor Cleaning and Waxing, Handyman Services,

About us

Our mission is to create the most recognized and respected national tile, grout and natural stone restoration system in our industry by renewing existing grout and tile to its original beauty. Our mission will be achieved by: - Offering only well-trained, highly skilled and insured franchisees to restore your tile, grout and natural stone; - Committing to the education of each client about the tile, stone and grout in their home, thus enabling them to make informed decisions; - Using environmentally safe products in the services we perform for you when restoring the health of your grout; - Offering maintenance products that are also environmentally safe to maintain the beauty of your restored tile or stone and reduce your cleaning time; - Providing the very best customer service experience. In fulfilling our mission, we help homeowners maximize their enjoyment of the beauty of their grout, tile and stone while minimizing maintenance. OWNER-OPERATED. 1 Technician: Starlynne Start. NO SUBS. COST IS DETERMINED BY THE JOB. TRAVEL CHARGES WILL APPLY.

Business highlights

23 years of trusted experience

Services we offer

Grout Services – Installation, Regrouting, Caulking & Recaulking, Cleaning, Sealing, & Recoloring. Ceramic Tile - Repair & Replacement. Natural Stone Cleaning & Sealing - Travertine, Marble, Limestone, Terrazzo, Slate, & Granite. Minor Wall Repair.

Services we don't offer

Stone Refinishing.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
MasterCard
Visa

Photos of past projects

Reviews

4.8446 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
9%
3
4%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.8
responsiveness
4.9
punctuality
4.8
Showing 426-446 of 446 reviews

WENDY T.
08/2013
5.0
ceramic tile
  + -1 more
It went fine.
Description of Work: Filled in grout in the shower stall and resealed shower stall and around the sink

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Marie M.
07/2013
5.0
handyman service
  + -1 more
Everything looked good.
Description of Work: grout work

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shu C.
06/2013
3.0
ceramic tile
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$149

Sharon E.
05/2013
5.0
ceramic tile
  + -1 more
smoothly
Description of Work: caulking around tub, sealing tiles

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Peter V.
03/2013
5.0
ceramic tile
  + -1 more
fine
Description of Work: cleaned grout and refinished

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Erin G.
02/2013
5.0
ceramic tile
  + -1 more
unknown
Description of Work: The Grout Doctor was on time for our appointment, thorough, pleasant and completed his work in a timely manner. This was a big deal that was well worth the money.
Rating CategoryRating out of 5
Yes, I recommend this pro

Sara R.
01/2013
5.0
ceramic tile
  + -1 more
went well overall.
Description of Work: They did a good job. I would recommend them and use them again for cleaning tile floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Lori W.
12/2012
5.0
ceramic tile
  + -1 more
unknown
Description of Work: He worked with us to get an appointment that worked for us and then was really polite when he came. I was amazed that he could clean the grout (and reseal some spots) to new-looking. We discussed future work and he provided an estimate without being asked. We plan to get him back for the tile repair.
Rating CategoryRating out of 5
Yes, I recommend this pro

Jennifer T.
11/2012
4.0
ceramic tile
  + -1 more
good
Description of Work: they were quick and did a good job but nothing outstanding.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$149

Roxanne S.
10/2012
5.0
ceramic tile
  + -1 more
Great
Description of Work: I don't remember the price. It was a deal.They were great!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Karl B.
08/2012
5.0
ceramic tile
  + -1 more
Description of Work: Great experience and would highly recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephen C.
07/2012
5.0
ceramic tile
  + -1 more
Prompt service. Nice results
Description of Work: Cleaned the grout in our walk in shower. It was stubborn and took lots of elbow grease. So much for mildew resistant grout. We were very pleased with the effort and results.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Michael M.
07/2012
4.0
ceramic tile, marble & granite
  + 0 more
A mediocre experience.
Description of Work: Very nice individual who cleaned and repaired grout in large tile bathroom. He missed several areas and many of the spots "repaired" have subsequently failed. Overall a subpar job.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$75

SUMMER W.
05/2012
5.0
ceramic tile
  + -1 more
see above
Description of Work: I hired the Grout Doctor through an Angie's List Big Deal special and will continure to use this contractor in the future at his regular rates. Jon Start arrived on time even though it was a long trip and he cleaned, repaired, caulked, and sealed my tiled showers, walls, and floors in two bathrooms. The $20 extra distance charge was very fair and reasonable and not unexpected. I had thought I needed to have everything spotless and so I didn't think I'd get as much work done but Jon cleaned what I missed and proceeded on with the sealing. He also repaired a plumbing fixture in a bathtub and that was a nice surprise since that wasn't part of the fee. He used a product that wasn't as strong smelling as many are these days so the odor was gone within two days max after drying which helped keep asthma symptoms low. I will hire him again and tell my neighbors about this business.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Suzette Y.
05/2012
5.0
ceramic tile
  + -1 more
Very unprofessional
Description of Work: I recently, had my bathrooms tiled and i wanted to make sure they were sealed. I felt the grout doctor did this for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

MB K.
01/2012
1.0
ceramic tile
  + -1 more
unknown
Description of Work: After several appointments (within the past three months) having canceled and rescheduled by the owners of Grout Doctor, today would have been the day that my kitchen grout was scheduled for maintenance. But to no avail. Beth, the receptionist made a scheduling snafu even though she called me last week to confirm today's appt., Jan. 4, 2012 at 9am. I have been very understanding and supportive of their predicament: not having enough qualified personnel, illness, family vacations, etc.). But I am very disappointed that they didn't show up on the day that we finally agreed to service my counter.
Rating CategoryRating out of 5

Fareeha Z.
12/2011
5.0
ceramic tile, marble & granite
  + 0 more
very well .. good job
Description of Work: it was cleaned, and am impressed very much.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$120

Elizabeth P.
08/2011
5.0
ceramic tile
  + -1 more
See above
Description of Work: I bought the coupon for grout cleaning on Angie's List on June 21st. I called anf made the appointment for 2 months out because we were having some other work done. John arrived right on time and did a great job on our master bath shower and countertops. He cleaned it all and then replaced the grout where it was needed. He then sealed the grout and it looks great!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

John B.
07/2011
4.0
ceramic tile
  + -1 more
Generally it all went as expected.
Description of Work: cleaned and sealed ceramic tile tub/shower surround and tile floors in kitchen and bathroom

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$149

Jo S.
05/2011
5.0
countertops
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$153

Michelle R.
11/2009
5.0
ceramic tile
  + -1 more
He works hard and does a good job.
Description of Work: He grouted two bathroom shower stales and also fixed broken tiles in the shower and fixed tile project in the kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Contact information

10288 NE 129TH LN, Kirkland, WA 98034

www.groutdoctor.com

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Ceramic Tile,
Floor Cleaning and Waxing,
Handyman Services,
Countertops and Backsplashes,
Flooring Sales and Installation,
Marble and Granite,
Plumbing,
Bathtub Restoration,
Drywall,
Kitchen and Bath Remodeling

FAQ

The Grout Doctor is currently rated 4.8 overall out of 5.

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

The Grout Doctor accepts the following forms of payment: American Express,Check,MasterCard,Visa
Yes, The Grout Doctor offers free project estimates.
Yes, The Grout Doctor offers eco-friendly accreditations.
No, The Grout Doctor does not offer a senior discount.
No, The Grout Doctor does not offer emergency services.
Yes, The Grout Doctor offers warranties.
The Grout Doctor offers the following services: Grout Services – Installation, Regrouting, Caulking & Recaulking, Cleaning, Sealing, & Recoloring. Ceramic Tile - Repair & Replacement. Natural Stone Cleaning & Sealing - Travertine, Marble, Limestone, Terrazzo, Slate, & Granite. Minor Wall Repair.
Stone Refinishing.

Contact information

10288 NE 129TH LN, Kirkland, WA 98034

www.groutdoctor.com

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM