Response from Installer Direct Flooring
This review is hard for me to read, we try so hard to keep everyone happy and get jobs done quick. A few things I think may have been looked past, is the tile selected was from Home Depot. Ruth paid for a special we run called the Big Deal which you pay for ahead of time and have an $80 dollar credit for the tile and covers 40 sq ft of installation. Ruth did not want to drive to our show room in Tukwila, so she found something from Home Depot. I ordered it, paid for it, and the total was over the tile credit. The tile took over two weeks to get. I kept Ruth informed throughout the process. I kept Ruth informed and she expressed it was no problem. We also had contracts before Ruth's job that I had explained up front would need to get finished first, before her job would be ready. We did lots of extras on this job for Ruth, pulled and attached electrical plugs no charge, added Schluter trim at no charge. Once we had the tile, we scheduled the work and finished within one week. We had sent emails and spoke throughout the process. We have lots of great reviews and this one is just hard to read, giving the circumstances of using an outside supplier for the materials, returning damaged tiles, and having to wait for the new tiles. The job went really good and looks great. Thank you we appreciate all of our customers and reviews it helps us improve. Kevin DuBois