United Pest Solutions Inc

Very courteous and went the'extra mile in checking on what I was concerned might be a sign of rats. It was and he suggested what to do and that he would be back in touch with us the following day which he was.

Very thorough inspection. Though more recommendations were made than I could pay for, they were not pushy about it. I took care of the needed repairs and they are on track for quarterly inspections and treatments.

It's good and they were on time. They do an explanation and they were very detailed. My only concern with them was that that's a townhouse and not a single family so when I purchased it, the warranty doesn't cover the townhouse.

The initial contact to make the arrangement was easy, Jen was very sweet and responsive. Ben came out, he was punctual, professional, and thorough. He told me that crawl space vent were torn, believing that there had to be rats going in and out. He also pointed out that a couple of birds made their way into a hole where screens where torn. He suggested (1) do a complete full inspection and propose a plan to fix all these issue and (2) purchase the annual, quarterly treatment plan. I got talked into #2, but did not buy the $700 sealing off the screens deal, seems a lot of put on new screens to prevent rats and birds from going in. Up to that point, it was all fine. When I went home and looked the service agreement we signed, it turned out to be a 5-time treatment over 10-month period. Keep in mind the initial treatment was on 4/11, they wanted to come back a month later in May to begin the quarterly treatment, with the other 3 in August, November and February, which would make it 5X over 10 months duration. I asked them, "doesn't annual quarterly treatment mean 4 times over 12 months?" They said that's just the way it was designed, I asked, "Why would I need you to come back only a month after I have the treatment?" "That's just the way we do it." Again, not good response. I wasn't going to let them get away with misleading me into getting 5 treatments over 10 months, I called the operations manager, and was able to get him to revise the service agreement to have the 2nd treatment start in July, with last one in April 2015. I still end up with 5 treatments over 12 months period, and am not happy about that, and for that reason I'd not consider using them again after this agreement is over. Because of their misleading practice, now I can't even count on them actually being there when the treatment comes - pest control treatment isn't something you can visual see after they're done, how would I know they won't send a bill telling me they had gone but hadn't, unless I'm present to see it for myself. I maybe over concerned but after feeling misled, I have no confidence in what may or may not happen.

Fine - the company calls to confirm, they show up when scheduled to do the call - and check back with me if any questions.

They came and removed dead rats from our basement. They also made sure that the outside entryways were noted so that we could have that fixed. They were great and very professional. Very eager to please.

This and previous service visits have been fantastic! Kris is our regular technician we love his visits. Certainly a funny thing to say about a pest control guy! We called United after some severe difficulties with another local highly rated pest control company. Chris was a class act from the start saying that he was surprised as this competitor usually did very good work. Chris's excellence matches his class as he figured out the problem spot at our house. We live a a very wooded area and one corner of our house seems to attract rat activity. Given our previous difficulties we are little paranoid about pest intrusions. Chris's consistent reviews of our attic and crawl space give us some piece of mind that the creatures aren't getting in. We switched services awhile ago but I remember that our cost didn't change much even as the quality of our service went up. I have and will continue to recommend United Pest Solutions when my friends and co-workers run into pest problems.

Reviewed findings. Decided one time only needed not yearly contract.

I spoke with them on the phone and they wanted to sell me a special program in order to guarantee thier work. I had purchased a Big Deal, and was not interested in anything else.

DO NOT use this company. At least not for rodent services. We had United Pest Solutions come out to look at a mouse problem we've had. They came out were here for about 1 hour or so and did a full inspection, and laid down 4 mousetraps. Then they handed me a bill for $355 for the service. I asked if they fixed the areas where the mice were getting in (a broken vent to our crawl space) and he said, no, that's an extra cost. He then handed me an estimate for $475 to fix a vent and lay down some river rock. $475!! So a total fee of $830. I called them the next day to explain why their $355 cost didn't include anything more than a 1 hour inspection. They explained it also included a checkup 2 weeks later, where they would check 4 mousetraps they laid, but all "construction work" was extra. I argued that a check up on mousetraps 2 weeks later is completely meaningless if they didn't fix where the mice were getting in. I already knew we had a mouse problem! They said they clearly explained the program over the phone before coming out and there is nothing they can do. I immediately called a few other companies in the area and asked them what their service included. EVERY SINGLE one of them said they don't charge for inspections and only charge for fixing the problems. I had a different company come out. For $325, they did a full inspection, cleaned out a few things in our crawl space, fixed the vent and another access point and even laid bait traps around our house to prevent mice from coming in. No extra charges. $325 total. United Pest Solutions wanted $830 for less work since that didn't include bait traps. I talked to the owner today, who did discount the $355 service fee since I wasn't having them come out a 2nd time, but repeatedly told me that they clearly explained their service over the phone and it is what it is. On their web site, as part of their service it says, "This normally means incorporating environmental controls such as excluding access to harborage and food sources which make it less desirable for pests to inhabit your home." Apparently Not. Unless you want to pay an extra $500. Very disappointed. Do not use them for any rodent issues.

My experience was fine, I just no longer need this service.

United Pest Solutions were great. I was traumatized by having rats in my home. They were professional, came exactly when scheuled and did an all-around great job. Shout out to Chris the technician - he was great! Its hopefully the end to my problem!

Professional. Worked hard in not nice weather. Changes have stood the test of time. No more issues. Great clean-up. Price and value much better then another top and much used vendor option on the list. Their solutions differed.

We then setup a yearly maintenance cycle for them to check and spray.

Miguel was great! I had heard mice in a wall in our bedroom and he came and checked all over the house, attic and crawl space. He didn't find any sign of the little buggers, which was good. He did say I should consider having the garage door people come out and add a strip to the door so that it's more if a tight fit. I think he could tell I was uncomfortable so as a precaution, he set a few traps around the garage doors. I would recommend them and seek them out again for my pest needs.

The service worked out fine so far. We are in the process now. We agreed to do some additional work, and set up and orderly inspection for which we paid an additional amount.

Their technicians are very knowledgeable and helpful. They have been spraying our house for a couple of years now and we have had no problems. One thing that is especially critical to us is that they not affect any of the fish in our Koi pond. They call a couple of days before they are going to come out, show up when they say and offer suggestions on any problem areas they see.

Used this vendor for several years with relatively good service. But my cancellation process was horrible. I told the technician that I was selling the property when he informed me that there was an increase in pests in late July. Then called and told United in August that I sold the building and didn't want further service. Received a second notice on Dec 26th that I hadn't paid my bill. I called and was informed by Rick that I hadn't given a 30 day written notice and that someone called in November to cancel service. That just isn't true. And when I told the technician I was selling the building and called to cancel the service not one told me I needed to give 30 days written notice. I think this is a gouge. This whole thing leaves a bad taste. I will not use this service again. Ever.

From the first phone call to the inspection and follow-up services this company was prompt, professional, reliable, and congenial. Prices are well within the industry standard. I highly recommend their company.

They come out on a regular schedule and deal with all the outside pests. I love it.

I was impressed with the knowledge and professionalism of this company. They have responded quickly when I needed them and have always been proactive.

I had wasps that were near my front door so I wanted them taken care of. After the first application they were still there so I called and they came back and now they are gone.

The exterminator was on time, professional, explained everything he was going to do and why, then asked if I had any questions. They were great - I will use them again and I will recommend them to my friends.

He did a great job sealing the house to prevent any future problems and set out traps and checked on them later to be sure the problem was eliminated. He was really responsive and was very helpful in helping us understand what was going on and how we could prevent future serious issues.

United Pest Solutions was the only one of three companies that I checked that would go directly after the heart of the wasp nests. The other companies were only going to use their more powerful chemicals but I already tried spraying the nest, and I didn't want to pay a lot of money to do what I already tried. United Pest Solutions was a little more expensive than other companies but they got the job done, and there have been no wasps from the nest for over a month now. They were very professional and courteous. They arrived on time and finished as expected. I highly recommend their service.