United Pest Solutions Inc

Sean did an excellent job. He listened to our concerns, answered questions, made suggestions, and went the extra mile.

We have used United Pest Solutions since November 2016 and have always had the absolute best service. I highly recommend them.

I would hire United again in a heartbeat! Wasps found a crack under the facia near the gutter. There were constantly about two dozen wasps flying around their entrance. We couldn't tell if they were in the attic or wall. I tried do-it-yourself spray, but it didn't penetrate and had no effect. Then I called United and they provided an acceptable quote over the phone, so we scheduled a visit three days out. Hiram arrived three minutes early. He looked at our problem and immediately determined wasps were in the wall, not the attic. He pushed his wand in their entrance and thoroughly sprayed. He said it could take two weeks for the treatment to completely eliminate the wasps. It has been four days and there is no activity. Hiram walked our house to look for other potential problems and found none. He was clearly looking for genuine problems and not trying to sell something we don't need. He was very professional.

He was doing a good job but it's nothing I could see. He was young fellow and he seemed knowledgeable and presentable, nice quality person. He did a great job. It's a family company and I was very pleased.

I was very pleased with the service I received from United Pest Solutions. Their representative, Shawn, was on time, courteous and thorough. Fortunately the issues he found were minor and I was able to take care of them myself. I appreciated his honesty and not trying to pressure me into a service contract I did not need.

We’re very responsive and informative. Great attitude and assistance with professional follow through. Very pleased! Highly recommend.

We called United Pest Solutions and they would not even consider making an appointment to come out to check out the issue and see what can be done. It seemed the job was too small or something which is fine but were not very pleasant or professional discussing the situation.

Excellent service. Really awesome prrsonnel.

Great, they assessed the property and made recommendations on how to correct the problem. We set up service with them and all is well.

They first came and did an assessment of the property, and then made recommendations on how to proceed. So far we have had the assessment done, exclusion set up, and the monthly service check-ins. Clean out of attic space will be scheduled after we are sure no more rodents are entering the attic. They are always kind and professional, and check in if we are not home at the time of service.

A representative came out and conducted a very thorough a home inspection. She inspected the exterior of my house for entry points and noted potential pests that may be a problem in the future. She also inspected my attic and rooftop to find entry points and confirm the mice in my attic. After the inspection, I received a map of the entry points, a plan to exclude the mice currently in my house, and a plan to keep future mice (plus potential other pests) from entering. I was provided line-item estimate for exclusion projects, ongoing extermination service, and insulation replacement in my attic. Unfortunately, the cost is outside my budget so I needed to go a different route.

Work performed as outlined in contract

United Pest Control came out and did a thorough assessment of our property and showed us where the mice were getting into our house/garage and then gave us a game plan of what they would do to help us prevent the mice coming in (e.g. blocking holes and setting traps, etc.). They were prompt, professional, and very responsive and helpful. We are very satisfied with their service and would recommend to others.

The technician was very knowledgeable and gave excellent, clear information and explanations. He identified the type of ant we were struggling with - something a previous pest control company failed to do. We signed up for their plan where they regularly come and treat the house outside (plus inside if needed) for a reasonable monthly fee. The treatment was thorough and started working right way. But these were persistent ants (and, it turns out, living in the wall). So it took a few months to get it completely under control. UPS sent techs out for extra treatments (no extra charge) whenever I asked for it. We are still under contract with them.

They have now gotten that under control. The insulation had to be all replaced because they tore it down. They closed it up and made sure the rats were gone and replaced all the insulation and plastic in the crawl space beneath the house. Those guys were great. We now have them for regular service, every other month coming out. The rats are gone! Several people on our block had the issues. It was because of the cold, wet winter. The guys did a great job closing up underneath and everything.

Tech came out - was friendly, knowledgeable and informative. Went under house and found no issues. Sprayed inside and out. We paid for initial svc and then have a 12 mo contract ($49/mo) for them to come out bi monthly and spray.

I was clear in my initial call what I was looking for. They sent a highly capable inspector, but then required me to sign up for a year of service when I clearly stated at the beginning that was not what I was looking for. I am well educated on pest control I needed an inspection of where the rats came in to my crawl space, sealing of those areas and a trap for a couple months to be sure we didn't imprison a rat in the newly sealed crawl space. This was a minor problem, not a large scale rat issue. The office would not do this work or proceed unless I signed up for full service for a year. Even their technician knew this amount of service was not necessary to solve my issue. We had maps and pictures and a clear road what needed to be done, but we were not allowed to proceed with out a long term agreement. Horrible. Incredibly dissatisfied I called to talk with the company directly and the manager was rigid and hands tide on the fixed policy which safeguarded them against complaints from folks who try to half do the job then complain later. Not a great solution to not serve your customer to keep other customers from themselves. Poor management and policy structure does not allow for customer service or satisfaction and puts their employees in awkward positions as professional inspectors. There are better folks out there to work with. Unless you want to work with a machine rather than problem solvers, walk away from this company, and call someone else.

Working with United Pest was easy. They were responsive to my requests and offered suggestions and detailed information.

We paid something like $1000 (could have been more) to have them close up any possible places where the rats would be able to enter the home and for 6 months of service to check traps, etc. After all that, we continue to have rats enter the home. One died in the house, which resulted in a horrible smell lasting a week, and now a fly infestation which we're just starting to under control. Imagine coming home to a basement with 30-100 large flies on the walls. Prior to hiring them, I actually caught three or four rats by setting traps myself, but they didn't catch a single rat! Their original reasoning for not being able to resolve the problem was a plumbing issue we also had, that they felt may be granting access through the sewer, but that has been proven not to be a problem. Also, we clearly told them that they looked like roof rats, not sewer rats. I estimate the damage done to my home from their lack of ability to resolve the problem to be at least $5000, and probably more like $10,000. Finally, the first person they sent out didn't seem to be very sure of themselves, and was later replaced with another person, who was more professional, but unfortunately still ineffective.

Very well, he arrived on time (early) performed the task and gave me a summary of his findings. There was no up sell for on going inspections. In the end no additional work was needed.

I can't approve of people who make appointments without consulting the costumer.

I scheduled an inspection after hearing noise and chattering in my crawl space. I told them about the noise while scheduling and was informed that they didn't do raccoon removal if that was the case. The inspector did arrive about 40 minutes late. I'll give him credit for calling to let me know due to traffic he'd be late. I told him what was going on as far as chattering, noise and the smell from my crawl space. We went over paperwork and yes, I agreed to the inspection fee. I never realized however that within 2 minutes of starting the inspection and opening the crawl space, the work would essentially be done. He said "Yep, you have a momma raccoon and babies. I don't go down there." Ok, I get nobody wants to confront the mom raccoon but why should I pay for an inspection that no longer even included inspecting the crawl space where I knew the problem was? He proceeded to walk around the outside of my house (I'd done it already) and quickly looked in the attic (no issues) to say the house was inspected but at that point it was really just for show. I was already on the phone with another company scheduling them to come out. While I understood the situation on not removing a raccoon, it still seems excessive to charge me a full $200 inspection fee when 5 minutes into the "inspection" the issue was discovered. A vendor providing good customer service would have recommended another company from the start based on my mention of chattering or at least offered a discounted rate knowing they really didn't provide $200 worth of value.

Technician was there not only on time but a little early. Very professional, knew what he was doing, courteous, explained what would be best and why, answered my questions and did the job in a timely manner. I'm very satisfied and would use them again.

United Pest Solutions did a great job with our house. Our request was pretty small overall, but the height and materials made it out of reach of a diy project. They were one of the only ones to offer an estimate based on pictures alone (vs a full inspection cost). There was a mix up on the first appointment day (which was the reason for the slightly lowered grade on punctuality), but I think they handled it very professionally and let me know promptly that things wouldn't work out the first day and offered incentives to make up for it on the rescheduled day. Overall I was very impressed with them and will plan to use them again if I have any future pest problems.

Instead of just setting traps and bait, they actually found where they were coming in, sealed the areas ,and told me what to do to permanently keep them out.