17 Employees. Cost is determined by the job. Award winning. Additional phone - (425) 747-1003. Additional contact name - Sean Bergmann. Additional address - 6016 NE Bothell Way Kenmore, WA 98028.
Prompt service. Was not home for the service but Ulises left a detailed note on what he did.
Description of Work: Treated bee nest in exterior wall of house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
CHRISTINE G.
07/2014
5.0
pest control
+ -1 more
Excellent!!! We have a very old home that came with an open door policy to rodents (rats). Once they had established an entry point they let the whole neighborhood know. We purchased our home ten years ago, and United Pest Solutions was at our house a lot that first year. It was complicated finding out how they were getting in, but once that tiny access point was discovered we haven't had a problem. Our quarterly maintenance involves servicing bait stations on our roof and the perimeter of the house (yes they are depleted every time), and treating for crawling insects. I have also called over the years for concerns with things like bees, and the company has always scheduled a visit within a day. Every employee has been, prompt, professional, and knowledgeable. I like them all very much. I have no doubt we will continue to use them until we sell our home. I highly recommend them, and have nothing but good things to say about every employee and the company.
Description of Work: we have been on quarterly visits for years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$114
Perry T.
07/2014
5.0
pest control
+ -1 more
The new technician for my area came out and did a full assessment of the home and surrounding areas. He checked and baited all rodent stations plus spray around foundation. He did remove a mouse from a bait station in crawl space. Previous work in May by UPS sealed exterior areas. Will continue to monitor. Overall service is professional and would recommend them for service.
Description of Work: Quarterly service
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$108
William B.
07/2014
5.0
pest control
+ -1 more
Got the Big Deal from Angie's List. Norman came on time. He was professional in his attitude and explained it all. He inspected the crawl space for pests and took pictures of mouse droppings and wood that had been chewed. He placed several traps as well. He did find a gap in the construction where the mice were entering the space and set up a time to return. 10 days later he returned and put wire mesh up to close the gap and inspected the traps. He found no activity which was good. All the above cost $300 for 2 trips to our place and the work done. It was well worth it to know we are now free from such little pests!
Description of Work: Pest Inspection
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Ted .
06/2014
5.0
pest control
+ -1 more
Inspection was helpful. Treated ant infestation. We signed up for an annual service
Description of Work: inspection and extermination
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
donna M.
06/2014
5.0
pest control
+ -1 more
i originally had them out because annually I kept seeing ants at certain times of the year. Pete came out and crawled in the crawlspace, under the wrap around porch and checked out about an acre of lot to find ant hillsI. He found several and took care of them. Also found we had some furnace pipes that weren't connect to the vents. I have now been using this quarterly service for several years. They call me prior to coming, but I don't need to be present for the service. They leave me detailed reports of what they found and what they did. If I find something between visits ( like bees nests) they come out and take care of it without an extra charge.
Description of Work: Quarterly pest control
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$115
Sara C.
06/2014
5.0
pest control, animal removal
+ 0 more
Service was professional and friendly. There have been less mice sightings since the work was done, however we are still finding occasional rodent droppings in our barbecue so I am not sure if we need to allow more time for the bait traps to work in our backyard.
Description of Work: Secure foundation of house where mice were burrowing, set traps in attic and crawl space and under back deck, sprayed for ants and spiders
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$590
Kara N.
06/2014
5.0
pest control
+ -1 more
We didn't know how bad our problem was so asked if we needed quarterly service. The gentleman was very nice and said he would look around and let us know. He said he thought he got all the carpenter ants and insects so have him come back in a year when the ants come out again. We appreciated that he did not try to sell us a quarterly service we did not need. Would use them again for sure!
Description of Work: Insect control around the exterior of the house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$109
Celia W.
06/2014
5.0
pest control
+ -1 more
very professional and courteous, and thorough. only thing is that when i set up the appointment, the office should have told us we needed to leave the home for 2.5 hours -- not because the solution is toxic, but because it is wet.
Description of Work: fumigated inside and outside the house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$109
Zhenyu Y.
06/2014
1.0
pest control
+ -1 more
I rarely give anyone such a scathing review, but I have to in this case. There are several things I am not happy with United Pest Control, and I definitely won't use them again or recommend them to anyone. 1) Responsiveness Apparently, they are in no hurry to schedule the appointment after I purchased the pest inspection deal on Angies' list. Not even after I sent them a message through angie's list three days after the purchase. Their responded to the message simply saying, "yeah, we got your purchase, just call us during working hours to schedule an appointment". I called during after hour, and left a voice message. Again, no response in three days. Finally, I called them. 2) Punctuality/Professionalism During my appointment phone call, I asked specifically that they should call me on the day of appointment before they set out (because the appointment time they gave me was rather vague) so that my wife can schedule her things around the appointment. They said yes to the request. But no, they don't bother to call. The inspector just show up without any notice. 3) Price/Quality I think their Ads for the angies' list deal is borderline false-advertising. They stated in the ads that "A certified technician will inspect your crawlspace and/or attic for rodent activity and place traps in these spaces". But in fact, they will only place traps if you accept their bid for fixes and schedule a second appointment with them. The technician won't even place the traps after my wife stated that we will consider the bid and let them know our decision later.
Description of Work: Inspect the crawl spaces and surroundings of the house for rodent activities, propose bid for some fix.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$129
Response from United Pest Solutions Inc
Dear Member - Thank you for the trust and investment you placed in United. Undoubtedly you did so based on United's overwhelmingly positive position on Angie's List where over the years hundreds of clients have noted our attention to service. You will also note from the reviews that we welcome hearing about our failures and are quick to adapt and change to work toward better serving in the future. However, I am saddened by your comments on Angie's List, but more saddened by your choosing to not inform me directly of your concerns. I am saddened that you have chosen to publicly lie in your comments. Indeed, there is one place where we failed you. United is to respond to Big Deal and Storefront purchases within two days. You made your purchase on a Thursday and we did not get back to you until the following Tuesday. There are legitimate reasons for our failure but we did fail nevertheless. In regard to your comments that you sent a message to us 3 days later through Angie's List, we do not have any record of that message. Further, you state that you had called after hours and then again three days later. We only show records of your calling on the 6th of June and at no other time previous. As to whether or not you messaged us through Angie's List or Called, I cannot comment as to what happened, all I know is that we have no record of these interactions. As to your stating that we responded in an email by saying, "yeah, we got your purchase, just call us during working hours..." This is simply not true. The actual email copied from Angie's List records is copied here: United Pest Solutions Inc 6/3/2014 Thank you so much for choosing United Pest Solutions, we are honored to have you as a customer. Please give me a call to schedule your service and let us know what if any pest issues you are having. 206-632-1270 Thank you, Jen Petitte Customer Service Representative It should be noted that we would prefer to call our Big Deal and storefront clients, however, the Angie's List system does not forward member phone numbers so we must rely on clients calling us. To clarify some of the other statements: 1) The appointment time was "rather vague": Many service companies offer 1 hr, 2 hr, 4 hr or all day arrival windows. We offer half hour windows or hour windows depending on the flow of appointments. We find that, while this is not optimal, our clients are very pleased that we can narrow down the schedules that tightly. 2) We do call ahead. The Customer Service Rep put in the technician service notes to call ahead. It is a basic courtesy we offer and something that sets us apart. :-) 3) Our rodent inspection service calls for the placement of traps, though we may need to reconsider. If indeed our technician was confused on this that is our fault and I apologize. In this regard I have forwarded this to our Service Manager for further training of the technician in question. However, given that we have sold many, many, many of these services, if we were refusing to put out traps for members, we would be hearing about it. I do wish the member every success and I hope that other members reading this review will bring their concerns boldly to us, we are happy to admit our failings and make amends. Our 8 years of Super Service Awards testify to this fact! Thank you again Angie's List! Dan Huie Vice President, United Pest Solutions, Inc.
Eric R.
06/2014
5.0
pest control
+ -1 more
Excellent. Pests eliminated & plan developed to seal entry into crawl space
Description of Work: Getting rid of pests in the crawl space
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
DAWEI W.
06/2014
3.0
pest control
+ -1 more
They walked through the house and its attic and crawl space, provided a report with the footprint and marked with the possible rodent entrance, placed a few trap when I ask. I think the job they have done is fair because later on I requested a few free estimation for restoration of my crawl space and attic space, the inspection results is even better, and it's FREE. I would not hire a pest control company for a purely inspection any more if anyway I will find some contractor to do the restoration, which comes with free inspection.
Description of Work: A Pest inspection
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$129
Dennis R.
06/2014
5.0
pest control
+ -1 more
GREAT service. Quickly scheduled, on time, got the job done. I'm happy!
Description of Work: Removed wasp & hornet nests.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Camille L.
06/2014
5.0
pest control
+ -1 more
Miguel always shows up promptly at the scheduled time with a smile. He's super friendly and pleasant and professional. He sprays the outside of the house to keep critters out and has put a couple of rat poison boxes around (due to neighbors' chickens) and we haven't seen a rat since. If I call with a problem they are quick to come out and take care of it as part of the service. For example, a few months ago we had sugar ants in the house. Miguel put in some traps and poison out which gathered them all in one spot where they died. We haven't had an ant since. And if we ever get a wasp building a nest in our eaves I know I could call him to come take care of it right away. You can pay extra to have them deal with moles as well which we did for a while, but the combination of poison worms and pellets they used weren't effective enough for our drastic problem. But we cancelled that portion of the service again without any problems.
Description of Work: I have contracted to have UPS rid my property of unwanted pests on a quarterly basis.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
MARK W.
06/2014
5.0
pest control
+ -1 more
Always professional, with excellent results.
Description of Work: United Pest Solutions provides quarterly pest control service for us. They are professional, timely, and careful. We also have used them for single pest eradication services (for example, removal of a wasp nest, or dealing with a flying insect infestation), with similar excellent results. They are knowledgeable about pest control, and can give recommendations for other providers if they do not provide a service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Mina K.
05/2014
3.0
pest control
+ -1 more
Person didn't come prepared for the job, lazy and unproffesional.
Description of Work: .
Rating Category
Rating out of 5
$129
Melissa B.
05/2014
5.0
pest control
+ -1 more
I would use them again in the future.
Description of Work: I used United Pest Solutions to secure my house for rodents.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$525
Heather H.
05/2014
5.0
pest control
+ -1 more
They are courteous, professional and patient. They do regular inspections-usually the same technician, Ben, who is fantastic-and spray for all manner of pests through the all seasons program. We haven't had any major pest issues, but if we do, the all season plan will address it.
Description of Work: Provided ongoing regular pest prevention and control.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
virginia V.
05/2014
4.0
pest control, animal removal
+ 0 more
They were great. Professional. On time. My big complaint is price. They gave me an estimate of $3000 to clean up after some Roof rats that made themselves a home in my attic and crawlspace. (They are not currently present, as the traps have captured nothing so far.) They provided me with an inflated list of items they recommended I do, including a long term contract. I told them that what I needed was the minimum necessary to satisfy the buyers of my home that the rat problem had been taken care of. (I live next to a very large forested area, so rats are going to be an ongoing problem). Instead, they gave me a list of things totalling $3000 and that was not guaranteed to keep the rats away unless I bought a long term contract for maintenance. I felt like they were trying to squeeze as much money out of me as possible, whether or not the work was necessary. In other words, I think they are in the business of maximizing their income rather than addressing the homeowner's needs in the most effective and efficient manner possible. I brought in another pest company to take a look at the attic and crawlspace to see what their assessment was and I didn't tell them how much these guys projected. The other pest company came in at less than half the cost and pointed out that the expense to block entry points was excessive as the rodents were entering from only one location, and that could be easily blocked at minimal expense. They also pointed out that cutting back all the trees from around the house wasn't going to help a lot, because a roof rat can squeeze through a hole the size of a half dollar and they have teeth. They can come in through plumbing, airvents in the roof etc. They live in trees, so climbing up the side of a house is not difficult for them at all, whether or not you have trees nearby. United Pest was correct though, the most effective way of controlling rodents is to have a company regularly inspect and eradicate them under a long term contract. But you can do that for less than $3,000. A lot less. Th
Description of Work: Inspection for rodents, set traps.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$150
Debbie G.
05/2014
4.0
pest control, animal removal
+ 0 more
It went well. Very professional, patient, kind, explained things clearly.
Description of Work: They sealed wholes in the roof to prevent rodents from entering the house.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Glenn C.
05/2014
5.0
pest control
+ -1 more
It's been great. They are very friendly and professional. Each time they've come, they have explained what they're going to do. They get it done very quickly. Obviously, they have to go into your house but they don't make you feel uncomfortable. We haven't had any pet issues since we've been working with them.
Description of Work: I've used the services of United Pest Solutions. We're an annual maintenance plan.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Mark C.
05/2014
5.0
pest control
+ -1 more
They are pretty considerate and they are on schedule. I think they are pretty fair about their work and I think they do good work.
Description of Work: I used the services of United Pest Solutions Inc. I do quarterly service with them.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$105
Geri P.
05/2014
5.0
pest control
+ -1 more
My experience with them has been very good. I am very pleased with them. Their price was a little higher than usual. I had them do something extra. I would certainly recommend them to family members and friends. I would say they have a good price and do good work.
Description of Work: I have used the pest control and exterminating services of United Pest Solutions Inc.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Amy G.
05/2014
5.0
lawn treatment
+ -1 more
The experience was good. I have an ongoing contract with them for pest control treatments. They are prompt and reasonable in price.
Description of Work: I use United Pest Solutions for pest control.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
David W.
05/2014
5.0
pest control
+ -1 more
I had a very good experience with them. The price varies depending upon what the extent of what they are doing. They come quarterly and do things.
Description of Work: I use the pest control and exterminating services of United Pest Solutions Inc.
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Service Categories
Pest Control,
Insulation
FAQ
United Pest Solutions Inc is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
United Pest Solutions Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, United Pest Solutions Inc offers free project estimates.
Yes, United Pest Solutions Inc offers eco-friendly accreditations.
Yes, United Pest Solutions Inc offers a 10% senior discount.
No, United Pest Solutions Inc does not offer emergency services.
Yes, United Pest Solutions Inc offers warranties.
United Pest Solutions Inc offers the following services: Pest control, rodent removal & exclusion.