Tree Resource

Description of Work: Although it took a couple weeks to get a bid, the guy arrived on time, was professional and provided a professional quote. It was just too high.

Description of Work: very knowledgeable and helpful

Description of Work: The Arborist came out looked at trees (3 Maples) and explained condition of trees and cost to prune trees. He seemed knowledgable and took time to explain my questions. The work crew (two men) came out to prune trees and came unprepared. They came with a six foot ladder which was sufficient for two of the trees but a much longer ladder was needed for the large Maple. Tree is probably 20 to 30' tall from lower yard. They said they didn't realize how high the tree was. They did have extendable loppers but even those are not sufficient for such a tall tree. They pruned the Red Maple to my safisfaction; they did a small amount of pruning on the small Green Maple and the large Green Maple. I wanted the small Green Maple pruned to keep as short as possible. None of the new branches were pruned which means the tree is going to get larger. The tall Green Maple needed to have the ends of the branched thinned so the weight of heavy rain or snow wouldn't break branches. There was no thinning of those branches. The lead arborist said for the sake of the overall balance of the tree they didn't think that thinning the tree should be done even though the Arborist that assessed the trees recommended the thinning be done. I think they came up with their recommendation because they didn't have a ladder long enough to do the work. I was really looking forward to having my trees pruned by professional arborists.

Description of Work: I bought a Big Deal coupon for $400.00 worth of tree services for $199.00 from Tree Resource. They sent an arborist out to see the work planned. I had already had an arborist review the work & suggest the solutions & told Abigain so. She insisted that their arborist had to see the work first. Before he arrived, I was e-mailed a Terms of Agreement that had to be signed before work was appointed and performed. I asked the arborist for an estimate which he said the office would send out. He asked for the signed agreement & I refused until I saw the estimate. He thought that was reasonable & said so. I did not receive the estimate. I was contacted to set an appointment but warned no appointment would be set until I had signed this agreement. I again stipulated that I was unhappy with this agreement, that it did not include my coupon purchase, and I still had not seen an estimate yet. The next contact was to send me an e-mail apologizing that the list of charges for the work had been "overlooked"; a copy was attached. The bill for work planned was $1300.00. My coupon was worth $400.00. I would have owed $900.00!! I immediately e-mailed asking for a negotiation, even if most of the work had to be canceled but not the apple tree. The Office Manager, Abigail, was unwilling to negotiate, even after I said I couldn't afford that amount. I canceled the arrangement & requested a refund. Abigail said I had to contact Abbey's List for a refund. I am very grateful I refused to go further, sign the agreement, and proceed w/o reviewing the charges first. I cannot recommend this company at all. Poor customer service, a mismanaged office, and no willingness to negotiate add up to an 'F'.

Description of Work: I was quoted $240 plus tax from another certified arborist to trim and shape 2 trees. The Angie's List Big Deal provider quoted $900 plus tax for the same two trees, or $500 plus tax after the $400 discount in the Big Deal. So, even with the Big Deal, Tree Resource's price was over twice as expensive as the quote I got from the other provider. So I just want to get a refund for the $199 I paid for the Big Deal.

Description of Work: They were very prompt but they request/require a lot of red tape. I was very surprised the job I requested turned out to be a $700 job for two trees to be pruned.

Description of Work: The team is very professional. The work is excellent and they explain what and why they are doing certain things as they go. Clean up was done very well too. I would definetly recommend, and will be using the service again next year.

Description of Work: Did a very nice job!

Description of Work: Problems were solved,but I will not hire them in the future.

Description of Work: They performed the work at my rental house for a tenant. I appreciated that they worked with tenant directly on my behalf and I didn't have to be involved. I had a little sticker shock because I purchased the deal $160, and the work turned out to be an additional $575'ish. Since I had already invested $160 in the deal, it was easier to just have them finish the job. In all fairness though, that may have been a reasonable rate as I've never had a tree trimmed before. Nonetheless, but the simplicity of the transaction was worth it.

Description of Work: I have been out-of-state and thus have not yet been able to schedule the work yet to be done, but the company's representative who came out in September to give us a bid for the total hedge-trimming job was punctual, professional and pleasant. We look forward to their doing the work BUTthe total bid was over $3000, much more expensive than we had paid other companies in the past for similar trimming, so we will have to negotiate a final price before scheduling the work.

Description of Work: Tree Resource specialists who came to help with trimming my backyard trees were very punctual. They did a wonderful job and went beyond what they had contracted to do. The price was right and Yes, I definitely would have them come back

Description of Work: I purchased two Angie's coupons ($99.00 for $200.00 worth of tree service) thinking it wold more than cover pruning one tree in my yard. I was quite surprised to learn I'd still have to pay an additional $150.00. I was very happy with the work, just surprised at the cost and having to pay the extra $$ after purchasing the coupons. Something to be aware of when buying Angie's deals.

Description of Work: They first examined and then took down to fir tres each over 50 feet high. They did an excellent job. They cleaned up and the stumps left behind were so close to the ground that you could cover them with bark and not know they were there. I would recommend them and use them again.

Description of Work: We had an ornamental tree near our front door which looked like it might be dying. Estimator gave his opinion of the problem and followed up with some research on the issue. Estimator walked our property making recommendations and addressing our questions. We chose to have most of the work done which was on the quote. Our problem tree has come back to life and we were very pleased with all the work they did. We plan to have them return next year for more work. They don't use spikes when climbing the trees making them an environmentally good choice for tree work.

Description of Work: They thinned and cut out the dead wood from 5 cedar trees that hat been 'hacked and topped about 12 years ago. They also pruned a mature magnolia tree that needed pruning. They did an excellent job, were professional and fast. I would not hesitate to recommend them.

Description of Work: I contacted the company and they scheduled someone to quote cutting back my overgrown Laurel hedge. When I called to confirm the schedule, they needed to rescheduled. We rescheduled and I met with their representative. He took measurements and never returned. I called the office and they did not return my call.

Description of Work: They trimmed the bottom of my 33 yr old Norway Spruce approx. 4 feet high from the ground, and cut a lot of dead branches from up in the tree. Katy did a great job trimming, and Alec worked magic, getting all of the old branch into his pickup

Description of Work: A total of four branches were removed from an conifer which were hanging on or over the power lines in my front yard.

Description of Work: It was a positive experience over all. The sevice was not outstanding , but was fair.( Service to Price.) I had bought 2 credits and I think I could have gotten more work done.

Description of Work: A tree expert came to the house, stayed for about half an hour. Said that he would come back and do the job within two weeks. I called him again to ask if he could cut an extra branch, he said he would come and check the branch and I haven't seen him since the first time he came.

Description of Work: They emailed me an estimate after going around my yard with me on suggestions of what could or should be done. I also stated what I would like to have done, ie, trees removed that were damaged by an ice storm in Jan. They said they would email me and estimate the next week, which they did, and I could pick out and chose what I wanted to have done. I am still in the process of deciding what to have done. The discount comes in handy and I am glad I have some time to think about it.

Description of Work: He came out so we could discuss what was needed, he also trimmed my tree next to the sidewalk. We made an appointment in the Fall for him to trim all my young trees and decide on the best action plan for my largest tree. I am very happy with this company.

Description of Work: We had a large overgrown photenia in our front yard that we wanted cut back. They suggested rather than cutting it back, that we should "arborize" it. That meant shaping it back into it's tree form. They did this without losing the blocking advantage of the tree(s) but yet giving the yard a much more open and beautiful look. The trees look wonderful and we were very pleased. They also cut a couple of branches from a large gum tree we have in the back yard. In all cases they were very careful not to harm surrounding plants and did a thorough cleanup afterwards. They were very professional and talked to me before, during and after the processes to make sure they were doing it the way I wanted. In short, they were just fantastic. We will definitely have them back when we need further work.

Description of Work: We had about 20 arborvitaes that were destroyed during the snow/ice at the beginning of the year. Tree Resource topped the trees and tied up branches. They also removed a 15 foot pine and a rhododendron that was encroaching on our deck.