NW Arbor Care LLC

Crew was excellent

NW Arbor has does excellent work.

Prompt arrival and solid quote.

Excellent. No problems.

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They did a very quick, very thorough job. I did my research before I hired this company and they were great. I have recommended them to other people who have also used them and have been satisfied.

I was very pleased with the work performed, as well as with the communications beforehand. He had to reschedule several times, but he was very prompt in letting me know and there was absolutely no problem.

It was a fabulous experience from start to finish! I called Mark the afternoon of all the flooding. He came to give me an estimate one hour later, and completed the work two days later. The yard looks great. Everything was neat and tidy. I would highly recommend Mark and his crew!

Mark showed up and provided an estimate on time. He specified what the work would consist of and gave the price. The combination of giving the lowest price (out of 5 estimates) and the good ratings prompted me to hire his crew. The showed up on time and did the work promised within 2 1/2 hours. One tree was next to my septic drain field and two others were right up against the fence. His crew did a great job of working around these obstacles. All four on the crew were respectful of my property and neighbors and very professional. I would not hesitate hiring again.

Initially fine, but there was a frustrating communication breakdown when the day of the job came. We had agreed on an 8:30 AM start time, and I had arranged my work schedule accordingly, as I wanted to be home when the crew arrived, in case of questions. When I called at 8:00 AM to confirm the appt, I was told that our appt had been moved up to "sometime around 11:00 or 12:00, and there didn't seem to be any sense of urgency about that, either. I took my lunch break and came home again between 12:00 PM and 1:15 PM, and at 1:15 PM, the crew still hadn't arrived and I hadn't received a call to explain why. At that point, I called the company rep and gave him a piece of my mind. I do feel that after we talked, he got why I was upset. When the crew did arrive later, they were efficient and did a good job.

The crew came when they said they would, did the work, and cleaned up after they were done. They worked hard and continuously, in a very tight location, and did minimal damage to other surrounding shrubs. I would definitely hire them again, and I'm glad I saw them on Angie's List. I was almost ready to hire another firm, saw the report of the other firm, saw reviews of Northwest Arbor, called them, got a bid, and hired them. I'm going to have them back to do some thinning to decrease potential wind damage.

After a dead tree fell recently, we knew that the trees (which seemed to have had years of neglect by previous owners) need immediate attention. I checked Angie's list and the Yellow Pages. Called three and emailed two. Mark was the first to reply and was out within two hours to check us out. Out of the other 4, only one called and offered an over the phone estimate, which was a good $1000 greater. After receiving a call from another client, they had an opening the next day and was willing to wait a few days for payment. Thank you, Mark and crew!

Great! Mark came out for an estimate at 6:30 pm on a Monday and when we decided we'd use him later that night, he arranged to be at my home at 8:30 am on Thursday. He arrived perfectly on time on both accounts, was friendly and professional. Since we had to work that morning, my dad came over to be here while they removed the trees. He said they were very fast and didn't disturb the new shed construction at all, even though the plum tree overhung it quite a bit and was very close to it. He said that perhaps they could have been a little neater in the cleanup, but "that was to be expected". When I came home it looked great, but my dad might have picked up. My dad thought that what took the longest is that I had already made the check out to the company name and Mark wanted it in his name, but I was at work and couldn't write out another one, so it took a while to figure out the taxes and then to figure out the Angie's List discount. Overall, very recommended regardless!!

Excellent service. Very customer oriented.

The owner, Mark Griffith, answered my call for an estimate on the first ring! He provided a date and time for the estimate which accommodated my schedule. He walked the yard and pointed out areas that required attention. He also showed me how to properly trim a Japanese Maple! I was quite impressed with his attention to detail. The estimate was reasonable. The work was scheduled to commence in six days. The day before, Mark Griffith called and asked to start the job a day early, and I concurred--clearly surprised that he was so prompt. When I arrived home, the project had been completed. The actual work was completed according to the estimate. The only disappointment was that the yard ornaments were not replaced, such as the bird baths, feeders and plant stands. Quite a bit of gravel from the walk way had been left on the lawn and flower bed. The owner returned to help me clean the yard, beds and replace the lawn items. I received 10% Angie's List credit!

Mark came out promptly to estimate the work, and his crew showed up as scheduled to complete the work. The work was done beautifully, and all debris was removed. Very professional service all around. The work was completed for the estimated price.

Mark Griffiths arrived the first day with a crew of four workers. We discussed exactly what they would and would not be doing. Mr. Griffiths then left for another job and the crew began work. The original plan was to remove six trees, but the foreman contacted me and suggested that since he had found a number of woodpecker nests in the top of one of the smaller trees, that instead of cutting it down, he would remove most of the branches except those nearest the nests and leave the tree standing as a "habitat tree". We thought this was an excellent suggestion and appreciated his bringing it up. The crew worked two days from about 8 a.m. to 4 p.m. when the task was completed. They did an excellent job. Mr. Griffiths returned the following day to follow up and get paid. Cleanup was exceptional (they even left me some tools :-).

Mark did a estimate and then called me back with a date to perform the work on a "Saturday" morning. The price was good. The only negative there was not follow up. The Saturday arrived and nobody showed up. I called Mark around 1:30pm and he told be he got busy doing some other work for his neighbors, but he could be there on Sunday morning. I said, "OK". The crew showed up at 8:30am on a Sunday and proceeded to wake up the whole neighborhood. The crew was professional, quick, and did a good job of cleaning up. The stump grinder showed up 3 hours later, ground the stump and requested payment for the job. I did not receive the advertised 10% off coupon. The customer service and communication needs to improve, but I was just happy to get the tree removed.

Very well. Consulted first, and did a good job.

The workers were prompt, efficient and courteous. All the debris was removed and no damage was done to any of my property. Mark is wonderful to work with. I have already recommended him to family and friends. I could not have been more pleased with the service provided.

Mark gave us a very competitive bid, and was able to schedule the work within a few days of my call to proceed. As noted above they worked quickly and carefully.

I called Mark during the week sometime and he said he'd come out on Saturday to give me a bid. He was prompt and courteous. He gave me his opinion about the tree and said he'd charge $700 to remove it. (I had gotten a bid of $2300 a few days before from another company!) I asked when he could do the job and he told me he'd be able to do it on Monday about 11 after another job. On Monday morning, I got a call asking if it would be OK to take out the tree first thing Tuesday morning instead, since their machine had gotten stuck in a couple feet of mud with all the hail and rain going on that day and it was going to have to be towed out. That was fine with me and I appreciated the prompt call letting me know the situation. On Tuesday, the crew got there in the morning as promised, were very polite, and asked me questions about what I wanted. I left even before they actually started, came back 2 1/2 hours later expecting them to still be there, but the tree was gone and so were they. WOW!

Great. The large tree was in the process of being blown over and the guys got there two days after I called them which, considering all the downed trees in our area, was amazing.

Mark was very responsive. He came to provide an estimate the day I called to inquire. He and his crew cut the trees although he ran into some loose wires from sometime ago, I presume. They cut up the wood. He came the day he promised and stayed until they were finished. My neighbor was so impressed she hired him to do her work also. I had contacted two other Angie's list companies. One never showed up or called and the other came after I called a second time but delayed getting me a proposal. They also were iffy about what it would cost to cut down two more trees than planned.

DID A VERY GOOD JOB OF TAKING DOWN SOME DEAD TREES AND CUTTING THEM UP FOR FIREWOOD AS WELL AS HAULING OUT ALL OF THE BRANCHES AND GRINDING THEM UP. THE CLEANUP WAS DONE IN A VERY PROFESSIONAL MANNER.