KITSAP GARAGE DOOR CO

It went very well and fast.

Great Job.

Jeff is really great and I really appreciate the service. They came out as much as needed to get garage door openings working correctly.

All work went well. Very professional. Will use Kitsap Garage Door again if necessary.

Kitsap Garage Door Company worked out excellent for me. I called one day and they were out the next day. They were very professional.

Installer arrived on time, finished the installation quickly and gave me instructions how to use it. Very professional.

Determined that existing door opener required extensive repair and recommended new opener. Also checked out door rollers and door seal and recommended replacements. Work was scheduled for the following week. Repair was done on scheduled day. Repairman was polite, professional and efficient.Work was completed in under 2 hours. Instructions were provided and opener operations demostrated. About a week after installation, garage door would not close after multiple attempts to close it with the remote. I had to close it manually as we were leaving for the weekend Several days later when we returned, I tried to close it and it worked fine. I called the company and explained the problem and suggested that the sensor might be the problem since it was a bright sunny day. The man I talked with was reluctant to send someone out to check it out and said to call them if it happened again. I was disapointed that the Company was not more responsive in dealing with my issue. I wasn't asking for a special trip; I would have been satisfied if that had had someone come by when they were working in the area.

I called Kitsap Garage Door for a spring repair for my garage door. Over the phone I was told the cost would be about $400. When the repairman showed up he started quoting $500 +. He told me the price was higher because we had an 8 foot door. The repairman then launched into trying to sell us a new garage door and told us what a cheap door we already had. Note - Our house is only 7 years old and door looks great. It became very clear that they only wanted to sell us a new door, not repair the existing door. I asked for a written quote for the repairs, the repairman said he would quote me for both the repair and a new door. The quote I received was for a new door with a quote for the repair scribbled into the bottom in "installer notes". Miraculously, the quote for the repair dropped to $400+ from $500+. The repairman explained because didn't include replacing the rollers - which don't need replacing and we hadn't asked to have replaced. Of course, the repairman told me how cheap our rollers are, I guess those go with the cheap door. I was very clear the game was to gauge the customer in any way possible. I sent the repairman away and began calling other service providers. To my surprise I received quotes that were close to 1/2 of the original $500+. I ultimately decided on another company, C's Garage Door, who quoted me under $300 for the same exact repairs. This is my first time using Angie's List. I have to say I'm not impressed. I suspect Angie's list allows vendors to "buy" their position in the listings. Do your homework, call around.

My large garage door broke a tension spring. I called Kitsap garage at 9 am, by 10 Brian had arrived and quickly got to work. I have two collector cars so Brian suggested we get them out to prevent any damage. Brian measured the broken spring and had the replacement on his truck. He inspected the rest of the door and adjusted and lubricated and now id glides as smooth as glass. First class job, highly recommend Kitsap garage!

My home was built in the early 70's and still had the original garage doors when I bought it. The Northwest's rainy weather had begun to warp and distort the exterior part and the functionality was becoming compromised. A minor truck accident (reversed too far before the door was all the way up) and a teen's skateboard slammed one too many times into the bottom part prompted the left side door be replaced. I purchased one in 2007 and really liked the look and quality of it so I decided to have them also put another in on the right side. The doors are made of quality steel and I know they look pleasing since many people have stopped to ask about them. Would definitely recommend Kitsap Garage to anyone! Residential or commercial!

Brian, the service technician, called from his previous job to confirm arrival time. Upon arrival he performed a detailed inspection and presented a low cost solution to my immediate problem. Very thorough in his work. Apparently the coupon I printed from Angie's List stated an incorrect discounted service call price...that price was honored. Brian was pleasant and definitely knowledgeable. Without question, I will get back to this company when ready to replace my garage doors

They replaced our old door that was over 20 years old. They were very attentive and really listened to my concerns. They were professional and on time.

Things went very well. Estimates and work were done promptly and efficiently. Single worker removed old doors and installed new ones in a single morning. No problems at all in the 10 months since installation. Very pleased.

They provided excellent service! We were leaving for a trip when the door malfunctioned. Our car was packed and in the garage and we were minutes away from leaving. I called them around 1PM on a Friday and unfortunately all of their technicians were on other calls and it did not appear they could get to us until the next day. When I explained out situation, Jeff said he would call and see if anyone could work us into their schedule and he would call us back and let us know. I had to leave but when we returned there was a message from him and Brian one of their technicians. Within 20 minutes of my return to the house, Brian arrived. He quickly inspected the door. and told us he had everything necessary to fix our door and that within 45 minutes we would be able to leave for our trip. His word was golden! He quickly went to work and everything was great! He was courteous and professional. When he finished the door worked great and was even quieter than before. I would not hesitate to use this company again and if I have to replace the door in the future, they will get the call.

They charged me $1800. They did excellent work. I would use their services in the future too.

It was excellent. They did a great job.

The hand held garage door openers were not working despite changing the batteries. I received a coupon in the mail for $79 for a service call/tune up and decided to call them. I was able to schedule a service call within two days of calling and the technician was very prompt and courteous. He reset our garage door so our openers work again and we purchased a spare opener for $35.00. Our garage door opener is old and will need to be replaced in the next year or two. We will definitely call this company to do the work!

They didn't charge me anything. They are a tremendous company. They were not responsible for the problem with the door; but they still went ahead and fixed it. They didn't charge me anything for the material or labor. I was not under the warranty. They were the original sellers of the spring. The spring mechanism, which my builder put, was not a good one to begin with. It was easily repairable. When I bought a new spring from them, they told me why the original spring was not a good spring. They gave me a recommendation; so I went ahead and took the recommendation. I haven't had any problems with it. One problem I had technically was not a warranty problem; but they wrote it as a warranty problem. They were out the same day, when I called.

They came on the same day I called and repaired the door. Two days later it malfunctioned again and they came the next day and repaired it. The safety mechanism had been adjusted the previous visit and had been set slightly off. Professional service and very punctual.

We were very pleased with the installation and the individual who did the work. The doors they sell are also very well made.

call because door would not open, they tired to help me trouble shoot by phone. Came out on time the next day explained the problem and the recommened fix throughly tried to come back the same day to do the work called to day sorry but will be there between 8:00 and 9:00 the next morning(Saturday) and arrived promply at 8:00. The work was finished and mess cleaned-up with in and hour. Even took the time to show my husband how to lube the moving parts of the door.Then made sure we didn't have any further questions regarding the service he proformed. Very professional and helpful.

THEY DID A GOOD JOB. THEY WERE HERE ON TIME AND THEY DID A GOOD JOB. IT WASN'T CLOSING PROPERLY, SO THEY CAME BACK OUT AND FIXED IT. I THINK THEY DID A GOOD JOB. I WASN'T HERE, WE JUST LEFT THE THING AND THEY CAME AND FIXED IT. THEY WERE COURTEOUS ON THE PHONE.

I HAVE HAD A GARAGE DOOR AND THE OPENERS INSTALLED FOR A KEYLESS ENTRY BUT THEY WOULD NOT WORK. THE OWNER OF THE COMPANY CAME OUT AND HELPED ME TO REPROGRAM ALL OF THE REMOTES.

THE WORKER WHO CAME OUT WAS VERY EFFICIENT IN HIS WORK. THE JOB WAS DONE VERY QUICKLY. WE HAVE HAD NO TROUBLE WITH OUR GARAGE DOOR SINCE THEY CAME OUT AND WORKED ON IT.

KITSAP GARAGE DOOR COMPANY RESPONDED QUICKLY AND REPAIRED OUR GARAGE DOOR WITHIN A DAY. THEY ALSO HAD A VERY REASONABLE REPAIR COST FOR THE WORK THAT THEY PERFORMED.