KITSAP GARAGE DOOR CO

It went smoothly and I wish I had done it sooner.

Great. Work was done quickly. Informative.

The job was performed quickly, with attention to detail in mind, and my garage door hasn't sounded better since the last year they came by.

Kitsap Garage Door responded quickly to my request for an appointment. The repair tech arrived as scheduled. He performed routine maintenance and a thorough inspection. Shared the overall condition of all working parts. He was very knowledgeable for the make/brand of our openers. Very good experience with the entire process from making the appointment to final maintenance.

The installer arrived on time, was very polite and professional. Completed the installation efficiently, left the area clean. Totally satisfied with the entire process from the call requesting a quote to completion of the project.

on time courteous explained all the work and charges high marks

The company did everything you would expect from a professional business. They provided a quote in a timely manner with no high pressure sales pitch. They arrived on time and installed my door within the time they provided and ensured the door was working properly. The employee cleaned up after himself and was polite

I called them at 9:06 am. They gave me a quote, and I decided to schedule the repair today. The technician arrived at 9:45. The repairs were completed and the door operation tested by 10:07!! He offered to do additional work, but there was no pressure to do so. Very polite and professional. 61 minutes from the phone call to completion is impressive!

PROMPT AND PROFESSIONAL. Brian arrived as scheduled (9:00 am on a Saturday morning!) and serviced our very noisy main garage door. He replaced several broken hinges, installed new nylon/ball-bearing rollers, tuned and tweaked other components of the system, and even offered a new battery for the keyless entry panel. He also offered good advice on how to keep the system in good working order, frequency of maintenance, spring life, etc. The service took one hour and the $99 charge (ValuePak) is a bargain. Online price comparison on nylon rollers raised questions about the mark-up on these items and KGD adjusted the charge accordingly.

He was on time. It was just one worker. His work was excellent.

The technician showed up 15 minutes early and was very polite. He removed my old garage door, installed the new one and whole new opener system. He programmed the remotes and keypad and gave me a complete run down of the entire system and how to use it. Great customer service, will definitely recommend. I was even given a 25% discount for a special they were having.

It went great. They were fast and efficient. I would recommend them and use them in the future.

After the garage door stopped opening, we looked online to see that it was probably the torsion spring. We also saw that this is a dangerous do-it-yourself repair and decided to call in an expert. Making the appointment by phone, I explained what was happening with the door and they agreed it was probably the spring, and was also given the estimated price to repair it. I called at 10AM and had a technician at the house by noon on the same day. The repair took less than an hour and is good as new. $99 was the call-out fee. Even though only one spring had broken, I agreed that both should be replaced due to their age (and to avoid a second callout if the other failed later). I was very happy with the professionalism, promptness, and price. Would use their repair service again.

Excellent Customer Service! Brian showed up early and got right to work with the repairs. He was very knowledgeable and professional. He answered all of my questions and was fun to talk to. He made sure that the garage door was safe for operation and gave me some tips on taking care of my doors and offered suggestions on different door types/models. I am asking for Brian on the next service call! Definitely going to be using Kitsap Garage Door Company to replace my doors in the future!

Fast response and very professional. What a good experience :-) Both garage doors are working great now :-)

Great service and installation. The estimator did a great job of explaining my options and various insulation options. Did a great job installing the doors, they look amazing and make a huge difference in the garage's interior and exterior aesthetic. Did a really nice job of removing existing doors and installing the new ones. I would highly recommend using Kitsap Garage Door.

Brian called ahead and was able to come early. He was responsive to my concerns', completed the job quickly and was a complete professional at all times. I'd use them again, the job was completed within 24 hours of the spring breaking. Just the best service I've had in a long time.

Doug showed up within the time frame provided. He was courteous and quick with the work. (The entire job took maybe 20 to 30 minutes to service the entire garage door unit.) In addition to the servicing, he programmed a keyless entry remote pad, installed just outside the garage door. Everything seemed fine until he had left. I tried out the keyless entry: any single button opened and closed the garage door. I called their office to ask if Doug could return to address the issue. He arrived about an hour later (he was servicing someone door down the street at the time I called) and informed me that once the correct code is input the keypad remains active and "lit up" for 30 seconds, during which time any button may be pressed to operate the door. With this information, I was satisfied, however I was not pleased with his comment that "it's in the instruction manual", which he provided with a smug smile. Firstly, he should have explained its operation before he left. Second, it is very difficult to see that the keypad is "lit up" outside on a bright and sunny day. Thirdly, the manual mentions the 30-second feature in a "note" within the section for programming the garage door unit, not operating it. Overall, it was fair work. I appreciate that the office took my call seriously and contacted Doug as soon as they were able, and I appreciate that Doug came back and did not complain. I just really did not appreciate his comment and smug smile.

Great service from friendly, professional installer. Highly recommend.

It was replaced by Kitsap Garage Door Co., as well as the rollers. They did an excellent job, as they have every time I've used them before.

Were professional and responsive to what we were asking. I would have preferred cutting some of the excess electrical wire instead of just wrapping it around the framing, but everything else was good.

Installed a new garage door. Very well.

Service went well. Had a coupon. Tech came out to house to do a free assessment to see what parts/supplies were needed before doing the service. We got a little lost in the shuffle waiting on parts to arrive. Parts came in but we didn't know. And waited longer than we needed to get the service completed. Overall, good service. Will most likely use them again.

Great service! Easily got an appointment the day after I called. The technician showed up early in the 1-hour window and went right to work. He quickly fixed the broken door, and did the maintenance on both. He was friendly, quick, and very efficient.

went well in all respects - brian was very helpful- appeared to be excellent service