Sundance Energy Svcs Inc

We had a really good experience. It's a tank-less water heater, and we have been really happy with it.

Sundance came out, discussed our options, gave estimates, and then came back the next day to replace our water heater. We had considered installing a tankless heater, and Sundance gave a good estimate, but we subsequently got another estimate on getting that work done that included some gotchas that Sundance didn't mention. We figured it was safer to go with a tanked water heater, and Sundance had a better price (that they stuck to). They also installed an "expansion tank" and did a test on our pressure to let us know we needed to get a new pressure valve installed.

They were very professional and I really liked them. I felt like the price was pretty comparable. They showed up on time and got the work done efficiently.

I like them because they are prompt, courteous, and I feel confident after they clean. They are clean, they never leave a mess. They are reasonable and I would recommend them to anyone.

The salesman came out and matched another estimate that I had gotten. I was impressed with the way he went about it. They came out the day they said they would. They even worked around my schedule. It took them less than a day to complete the job. They cleaned up well and I am pleased with the work. I would use them again in the future and would recommend them to others.

I found them at a local home show and talked to them about the project. They gave us an estimate beforehand and gave us all of the options of what we could do. They were very easy to work with and they didn't take too long to do everything. They did a good job of removing the old inserts and there wasn't a spec of dirt left over. It was a very good experience. I would definitely do business with them again.

I originally requested a quote on a tankless system but discovered that our water pressure was too low to support it. JD came over and looked at our current situation and agreed with that assessment. He quoted a simple tank replacement at a great price. The quote included every detail of what we were getting and what was included, like haul away of the old tank. We accepted the quote and scheduled the installation. A couple days later the installers showed up on time, worked quickly to get the new tank in place and left with no mess and no problems. Our existing hot water recirc was properly reconnected and we've had no problems at all. I was very pleased.

Not only did they fit us in on such extremely short notice (and we did not classify as an emergency), they found out the problem and simply found the shut on/off gas valve that our landscaper had covered up by mistake. Needless to say, we were thrilled and the fire pit works beautifully! We know the new owners will enjoy it for many years. I have to give kudos to Sundance for their incredible service and assistance at our time of panic. If you need an energy company for any of these kinds of services, please call them first.

We wanted a gas fireplace in our house, which had no previous fireplace. Also, it needed to be on an interior wall. Rick came out and talked to us. We wanted (1) ambiance and (2) enough heat to keep us comfortable in case of a power outage but not so much as to blast us with too much heat otherwise. Rick discussed how gas would be brought up from the basement and the unit would be vented through the attic to the roof. He prepared an estimate for fireplace and mantle. A month later I called him back; I'd seen an installation where a diagonal wall had been built into the corner of a room and the fireplace installed there. Rick came out again, reviewed our needs and prepared another estimate. He was patient! The crew came out right on schedule, did the work in one day and cleaned up after themselves. Within 24 hours I smelled gas and called Sundance. Someone came out within 24 hours, found the leak (factory issue), and fixed it. We couldn't be happier with our new fireplace!

Our furnace wasn't working when I called Sundance for service. An appointment was scheduled for the following Sat. In the meantime, my husband checked the thermostat and found that it was set to cool so he got the heat to come on. When the Sundance man came, he cleaned the filters (they were plugged) and did maintenance on the rest of the parts. We were out of town so he gave us a call and told us what he was doing.

The product sold - gas fireplace stand-alone model, fulfilled all the company's promises & our expectations. Keeps use of furnace to a minimum. The cat is ecstatic & spends all winter in front of it. We are truly happy. Efficient, reliable, professional, fair pricing, informative, polite & clean. The stove pipe/venting needed tooling. Great job. Unqualified recommendation. Keep to your standards & workmen.

We had some problems regarding the pricing and the response the office was giving us. It took the attorney general's office to resolve the problems. They were not responsive until they received 3 letters from them. In the long run the service turned out good.

I initially obtained Sundance Energy's name from Puget Sound Energy's Contractor Referral Service, but what was so helpful was I checked them out on Angie's List as well. Sundance responded quickly to my call and sent their representative, J.D. Davis, to provide an estimate. J.D. arrived on time and answered all my questions and even provided me with some cost saving suggestions. He determined I needed to get the furnace replaced quickly and scheduled the installation for the following week even though we were in one of their busiest installation months and had just come out of a severe cold snap. The installation started on time and was completed that afternoon as they committed to. Sundance removed all old equipment and all boxes, etc. and cleaned up the area better than it was when they started, I was impressed. They followed up a few weeks later to see if everything was working to my satisfaction. I plan on using Sundance for my annual furnace inspections.

It took more than two weeks to get an appointment to fix this problem. Bill was only 10 minutes late but called to explain he'd gotten a little lost. He was an easy person to talk with, and explained to me how a pilot light works. He tested the pilot in different conditions and was able to find an explanation for what might be causing the problem. Then he came up with a solution for the problem but was quite honest in saying he wasn't completely sure it would work. I don't yet know for sure if the problem was solved, but I will definitely call Sundance again if we have any more problems with this fireplace. Also, they are apparently one of very few companies that repairs gas fireplaces at all!

The estimate and follow-up by Rick Davis was very professional and friendly. The installers arrived on time and finished on time. The heater (and fireplace) have worked great. The workmanship seems excellent.

The estimate and follow-up by Rick Davis was professional and friendly. The installers arrived on time and finished on time. The workmanship appears to be excellent and the fireplace has worked very well.

Easily scheduled, on time. Worked quickly, cleanly and efficiently yet explained answers to all questions.

They came and assessed the problem. Order parts for the replacement and came back the next week to install everything. The fireplace is now working fine.

Our experience started when we bought this house in April, the original owner had already started with them and paid the $200.00 with the understanding the rest would be paid when it was fixed. We have had no phone calls, or updates, just wondering if they are ever coming back to fix anything. It is like they don't know how.At the very least they need to refund the money they have already collected so we can get someone who can fix this.

Everything from the on site free estimate to the work was done in a timely, polite, and professional fashion. Terry, who did the estimate, was prepared to show us all types of fireplace inserts, with and without blowers. He had no problem NOT steering us to the most expensive and was quite receptive to our ''bottom of the line'' desires. Sundance does not contract out its electrical or gas work, so Terry was able to give a completely inclusive estimate and offered a variety of options (brick back/direct vent). The installers arrived on time and were polite and very clean. They laid down plastic and were constantly vacuuming. They were completely familiar with the Vermont Castings fireplace they were installing and had no problem fielding questions and showing us how to use the fireplace.

I was very impressed that we could get service in the evening hours since going without heat would have been very hard (we have small children). The rep that serviced our furnace was also very helpful in recommending maintenance of our furnace and suggesting we have our ducts cleaned (which we still haven't done!). The after-hours service was expensive, but worth the extra $100.

THE AWNINGS LOOK GREAT AND SEEM TO BE WORKING FINE, ALTHOUGH THE PULL CORD IS DIFFICULT TO MANAGE AND THE CORD HOUSING IS NOT VERY DURABLE. WE WERE A LITTLE FRUSTRATED WITH THE INSTALLATION PROCESS; A PART WAS FOUND TO BE MISSING AFTER ARRIVAL, AND THEN DELAYS OCCURRED WITH SUBSEQUENT ORDERING. COMMUNICATIONS WERE NOT GREAT AND A TWO-WEEK PROCESS TOOK TWO MONTHS TO COMPLETE. IF I WERE TO ORDER AGAIN, I WOULD KNOW WHAT TO LOOK FOR AND POSSIBLE PROBLEMS.

I WAS EXTREMELY PLEASED WITH THE OVERALL EXPERIENCE. FROM MY INITIAL CONTACT WITH THE SALES REPRESENTATIVE TO THE DELIVERY OF THE UNIT AND FINALLY THE INSTALLATION OF THE STOVE. THEY WERE VERY PROFESSIONAL AND I WOULD RECOMMEND THEIR SERVICE.

WE HAD WORKED WITH THIS COMPANY THE PREVIOUS YEAR TO BRING OUR GAS FIREPLACE AND HOT WATER TANK IN. THEY AGAIN RESPONDED QUICKLY TO MY CALL, AND THE CUSTOMER SERVICE REPRESENTATIVE REMEMBERED US. HE QUICKLY GOT THIS JOB SCHEDULED AND COMPLETED. I REQUESTED SCHEDULE CHANGES, AND HE WAS ABLE TO MEET OUR NEEDS. THEY WERE ABLE TO COMPLETE THE JOB AS SCHEDULED AND HAD NICE FOLLOW-UP AS WELL.

OUR EXPERIENCE WAS MOSTLY GOOD. WE HAVE HAD SUNDANCE PERFORM WORK FOR US IN THE PAST. THE SALES STAFF PROVIDED A TRUE ESTIMATE AND THE WORK WAS DONE PROMPTLY. THE ONLY DRAWBACK TO THE EXPERIENCE WAS THAT NO ONE CALLED OR LET US KNOW THEY WERE DONE. IT WOULD HAVE BEEN NICE TO HAVE SOMEONE GO THROUGH THE NEW T-STAT CONTROL AND DO A GENERAL WALK THROUGH. THEY TOOK A CREDIT CARD NUMBER FOR A DEPOSIT THEN CHARGED THE REST WHEN THEY WERE DONE. NO CONTACT WAS MADE AFTER THE LAST DAY TO CONFIRM THE JOB HAD BEEN COMPLETED. THEY DID DO A GOOD JOB CLEANING UP AND REMOVING ALL THE OLD DUCTWORK AND FURNACE.