Sundance Energy Svcs Inc

Bryan called and was able to come early! Bonus! It wasn't a big job, the gas fireplace kept going out (and then coming back on) and needed a good cleaning. Bryan was quick, clean and the glass is so clean I can see the flames again. Double bonus. Answered all my questions. Will use again.

Poorly - I've never once heard back from them. It's like they vanished.

The job was done, but the whole experience was negative. Starting with small mistakes made every step of the process, finishing with company bad attitude. Customer satisfaction is not on their agenda. Small mistakes started with their truck arriving at the neighbor's house, inaccurate scheduling, drilling a hole for electric cord in the wrong spot, leaving crawl space wide open, installing the wrong size pipe for the new stove. I had to hire a handyman who finally found the right segment of pipe to replace what they put out into my kitchen. The worst part for me was the manager's attitude at the end. They are too busy to care for their workers better training or customer satisfaction.

Bryan came back today to finish the task. He was able to successfully complete the task without any issues. I would recommend him for future services.

They installed earlier than expected, but getting trim took longer than expected. The insert works great. A big improvement to our home.

Need to get a new fireplace! However - the tech was very knowledgeable & helpful.

They had to order a part for the heat-pump. Had to call them to get an update and reschedule the repair.

I call Sundance they gave me a ball park quote and expected that they would come out and replace whatever component had failed and make it work again. What I didn't expect is that they would do that, PLUS completely clean under and over the fire box, refresh the glowing embers, reset and clean the logs, clean the clear cover, wipe down the exterior, and test to make sure nothing else was failing. All this was done quickly, efficiently, and professionally. I HIGHLY recommend you contact them for your next HVAC or fireplace service.

Horrible experience with the Sundance Energy Services consultant! I scheduled an appointment for my projects estimate with the Sundance Energy Services which recommended by PSE . I wanted to convert my old oil furnace to a new gas furnace, also I wanted to convert my 2 wood fireplaces to 2 gas fireplaces and pipe gas line for the gas cooktop. A gentleman( title:consultant) came to my house twice for the Gas projects (price) estimate purpose. He wouldn't give to me the estimate after the 1st 3 hours visiting. I did not really want him to visit my house for the 2nd time, but on the phone he said to me "if you need the accurate numbers I need to visit your house again to get more details. You don't want me to throw the random number to you" So he came for the 2nd visit, but he was late for an hour. I had to miss my scheduled afternoon work. I told him that I know what I want when he 1st walked in my house for the 2nd time visiting. We talked about more details about 80% or 90+% gas furnaces, fire places and the gas pipes installing.. He wrote down all the gas appliances (4 in total) that I wanted for my house on his note book. Close to the end of the 2nd visit , I said "now you know how many things that I need for this whole gas project, would you please send the estimate to me when you're done" "I won't do it," sunddenly his tone became very rude, I was very confused. I asked him again "When are you going to do the estimate for me?' he said "I don't do the estmate! I don't do the bid!" I said "I thought that is why you are here for. We spent more than 5 hours to discuss, then I get no nothing for the estimate". He said"Yea! I don't do the estmate! I don't do the bid!" " What do you do?" I asked, "I do the price!" he said. Then I said "estmate, bid & price they are all same meaning to me at this moment.". He said" No, look at the definitions!" "I'm sorry, English is my 2nd language" I told him. I was extremely unhappy. I had to miss a few hours of my work from those 2 days. It wasted my time and my energy. He was very rude, disrespectful and unprofessional. I was very disappointed. He refused to do the estimate for me after more than 5.0 hours' our discussions. He said "If you want the price we need meet again" he said befor he walk out my door.

They've been very responsive. The technicians are knowledgeable and clean up after themselves.

Great quick response and furnace issues fixed.

The price was fine. I have no complaints.

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We used them several years ago and I don't know if we'd use them again because they gave us a gas leak and we had to call 9-1-1. They were really nice, as far as I remember and we had nothing bad to say about them. I don't know if the guy was new or whatever. When we bought the house, the fireplace didn't work. But in the process of fixing it, he gave us a gas leak. My husband said that the guy was nice and professional, so that's good, but the overall experience was terrible because we had to call Poison Control and call 9-1-1, and get our kids out of the house in the middle of the night and it was pouring rain in November. It was just not fun. I wound up lifting my kids the wrong way and I blew out my knee, so I wound up having knee surgery to repair my knee, and that was all part of that. They did come back and fix it, so I think they didn't have to do that. I think they were more afraid that we would go after them, and we didn't. I would say they could educate their employees more, or better. Things happen, and thank God it was natural gas. Poison Control said it wouldn't kill us, but it would make us real sick. I came home from dinner and a movie with a friend and I smelled the odor and I'm like, don't you smell that, because he was sitting in it all day, with our kids. He didn't smell it, and I'm like oh my God. That was not a good time.

The technician, Bryan, was very thorough! He likes his job and likes doing a good job and it shows!

They determined the glass bad been put on wrong (which they fixed) and the fireplace was not properly insulated (which they couldn't fix).

They came down and cleaned it. It's a gas fireplace. They cleaned it and maintenance.

NO SHOW! Apparently despite telling me (over email) that I was on the calendar, I wasn't. So I waited around for two hours and no one showed up. Finally called an "there was no dispatch for you". They offered a discount but I said I was taking my business elsewhere.

The work was completed to my satisfaction.

Sundance was responsive and helpful with scheduling, even when I needed to reschedule our appointment. The two service techs called before arriving to let me know they were running ahead of schedule and would be early. They talked me through the issues with each fireplace, including giving information to help decide that one was more cost-effective to replace than repair. I would definitely use Sundance again.

With a retrofit like this there are many unexpected details and situations to take care of. With all of that, there were no additional charges to the original agreement. The crew made sure everything was done perfectly, they were pleasant and professional, and whenever I needed a question answered or a follow up, I was always able to talk to a representative that knew what was going on, and got a response. Later, we will have Sundance replace our old electric furnace as well.

Excellent. Very professional, prompt and courteous. Would highly recommend.

Really well. Learned a bit and felt they provided options.

The guy who came out and helped us make the decisions was terrific. I think they gave us a good and fair price. We did not shop anyone else because they have been so good to us throughout the years. They came in put the new one in and cleaned up everything.

I called multiple times and could not get an answer to my questions. Apparently there was no records regarding the electrical work done during the heat pump installation. I contacted an electrical contractor who came out and found that my garage was no longer attached to a circuit breaker in my home. The contractor was able to remedy this and updated the electric panel in my home. I contacted Sundance about this based on: electrical work they did, comments made by their staff, they were the only contractors who performed electrical work on this location. I requested reimbursement for the additional electric work. This required multiple calls and e-mails. The owner came out and the additional electrical work was pointed out. I was not contacted by the company after the visit which necessitated follow up phone calls up to two weeks after the visit and was ultimately denied reimbursement. The heat pump was installed in a two bedroom, one level condominium and it did not go smoothly (see previous review). Due to poor communication and poor customer service I let them know that I will no longer be able to recommend their company and will obtain maintenance service for my heat pump, fireplace, and hot water heater elsewhere.