Preferred Carpet Care

Carpet Cleaning, Upholstery Cleaning

About us

Welcome to Preferred Carpet Care. My name is Kevin Thompson, owner/operator of Preferred Carpet Care the home of “The Most Thorough Carpet Cleaner Ever” serving the greater Seattle metro area. Unlike many of the large commercial carpet cleaners I take pride in the service I perform. I am personally involved in every step of your service until you are 100% satisfied or it's “FREE”. I have extensive training & education in carpet cleaning techniques. You don’t have to worry about an inexperienced employee being sent to clean for you. I do all my own cleaning. That means you know exactly who you are dealing with. I believe you should expect the best and that’s what I deliver! I use a powerful truck mounted steam cleaning method of cleaning. This is the method recommended by the largest companies that make and warrantee carpets. Trained in the use of over 20 stocked specialty spot removal products I have the training, experience and equipment for the removal of most or your most difficult stains & dirt. I know how to return your carpet to a like new appearance. Owned & operated by Kevin Thompson. Additional email - preferredcarpetcare@hotmail.com

Business highlights

23 years of trusted experience
LGBTQ+ Friendly
Family Owned & Operated
Eco Friendly

Services we offer

Residential & Commercial Carpet Cleaning, Upholstery, Stain Treatments, Urine Odor Removal, & Stain Treatments.

Services we don't offer

Air Duct Cleaning, Carpet Installation, & Tile Cleaning.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

0%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

5.0302 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
99%
4
1%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Filter reviews by category

Showing 76-302 of 302 reviews

Glynis W.
09/2016
5.0
carpet cleaners
  + -1 more
Kevin did an awesome job ! He revived 18 year old carpet and brought it back to life! It looked like almost new carpet once he was done. A variety of difficult stains were removed including pet stains.
Description of Work: He cleaned carpet in 7 areas.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265

Lisa A.
08/2016
5.0
carpet cleaners
  + -1 more
Exceptional. Kevin was prompt, courteous and professional. He was very flexible with our schedule and made every attempt to come out at a time that worked for us.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$380

Malik P.
08/2016
5.0
carpet cleaners
  + -1 more
It went very well. He did a very thorough and professional job. This is the second time I have used the firm and they continue to be impressive. I highly recommend them.
Description of Work: Carpet cleaning for 4 rooms and common area (full house carpet -- our living room and dining room have hardwood)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Chad B.
08/2016
5.0
carpet cleaners
  + -1 more
Fantastic service and a great price. My default carpet cleaner that I always use.
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dorothy P.
08/2016
5.0
carpet cleaners
  + -1 more
I have used them before, and count on them to do a good job - and they didn't disappoint. On time, great job good price - can't ask for more.
Description of Work: Cleaned 5 rooms and hallway

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Trisha B.
08/2016
5.0
carpet cleaners
  + -1 more
We had a wonderful experience. He showed up on time and was very pleasant. He worked very hard and got the job done very well in a reasonable amount of time. We will call again and highly recommend to friends and family.
Description of Work: Carpet Cleaning - 5 rooms and a large area rug. We had a coupon for $139 for 4 rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$209

Jack W.
07/2016
5.0
carpet cleaners
  + -1 more
Kevin (owner/operator) was very personable and professional. I really did not expect to have all stains removed. However, the stains were removed and he brought new life to a very old carpet.
Description of Work: Cleaned a very old (70's) carpet with major stains (476 sq. ft.).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Mac N.
07/2016
5.0
carpet cleaners
  + -1 more
I found and contacted Kevin through the Angie's List website, where he had good reviews. He responded promptly, and answered all my questions: what he does, what he charges, is he bonded/insured (yes). He also offered some extra information and background. I felt he was experienced, congenial and trustworthy. Mine was a vacant unit with a key box and I trusted him to go in and do the work without my meeting him there, as I live on the other side of Puget Sound from the condo. My property manager went in afterward and said the carpets looked great. A week or two later, Kevin called me and asked me if I needed him to go in and check on the condo, as he was in the neighborhood. That was totally unexpected and generous, though I declined, as I did not need that. YES, I would recommend Preferred Carpet Care, as Kevin IS the company and has been nothing but professional in his dealings with me.
Description of Work: Cleaned a fully carpeted one-bedroom condominium (except for kitchen and bathroom).

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Claudia L.
07/2016
5.0
carpet cleaners
  + -1 more
Great! Kevin was prompt, fast, and professional. He cleaned three rooms of light carpet with some pet stains and it looks great! I would definitely use him again.
Description of Work: Three rooms of carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Richard M.
07/2016
5.0
carpet cleaners
  + -1 more
He was very professional and cleaned the whole areas in a short period of time. As he was leaving he also cleaned our very dirty carpet mats in the garage for no additional fee. We would recommend him to our friends
Description of Work: He cleaned the carpet in the living room, dining room, stairway, hallway, master bedroom and master closet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Mary W.
07/2016
5.0
carpet cleaners
  + -1 more
Kevin came in with a competitive bid and was willing to accommodate our schedule. He was brilliant! What a joy to have someone who is super conscientious, does a thorough job, and is great to have around -- and checks in after-the-fact to make sure everyone is happy. I was surprised at how good the carpets looked after Kevin did his magic. No need to look elsewhere, as far as I'm concerned.
Description of Work: We have offices in a historic building in Old Ballard. We needed a deep cleaning of the entire second floor offices and the common areas. It hadn't been done in years, and was definitely overdue. There were troublesome stains, grungy high-traffic areas, and a general build-up of dirt and dust off the street.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rick P.
07/2016
5.0
carpet cleaners, upholstery cleaning
  + 0 more
We are one of Kevin's repeat customers. He always does an outstanding job and gets out stains that we cannot when doing it ourselves. We highly recommend him. He is professional and prompt & works with our schedules. His pricing is fair and honest and he always does the job for the quoted price even if it takes him longer than anticipated. He puts up corner protectors to protect our walls and furniture protectors under the furniture when done. He moves basic furniture as needed. He provides booties so that we do not track dirt on the damp carpets. He uses cleaners that are safe for us and for our child. He does everything he can to make it convenient to give him our business. Kevin is the only person we plan on hiring for our future needs. Thank you Kevin. Rick and Sandi
Description of Work: Cleaned our carpets and a reclining chair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Mary W.
07/2016
5.0
carpet cleaners
  + -1 more
Kevin came in with a competitive bid and was willing to accommodate our schedule. He was brilliant! What a joy to have someone who is super conscientious, does a thorough job, and is great to have around -- and checks in after-the-fact to make sure everyone is happy. I was surprised at how good the carpets looked after Kevin did his magic. No need to look elsewhere, as far as I'm concerned.
Description of Work: We have offices in a historic building in Old Ballard. We needed a deep cleaning of the entire second floor offices and the common areas. It hadn't been done in years, and was definitely overdue. There were troublesome stains, grungy high-traffic areas, and a general build-up of dirt and dust off the street.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Douglas J.
07/2016
5.0
carpet cleaners
  + -1 more
Arrived on time Talked through the work with us (very pleasant and attentive to our requests and questions) Performed the service quickly and efficiently Moved some of the heavy furniture by himself (since I was on a business call) Showed us potential problems and discussed risks (pet stains and odor area) Took care to protect wooden floors, doorways, and trim Cleaned up after the job Left us with bonus Stain & Odor removal product for future use Left special fans in place to help dry out heavily cleaned area (picked up the next day) Now a month later: Stains have not returned Odor has not returned Carpets look and feel great! Very happy with this service from end-to-end
Description of Work: Shampoo carpets (Living Room, Dining Room, Stairs, Hallway, Bedroom), pet stain and odor removal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Don K.
06/2016
5.0
carpet cleaners
  + -1 more
We were very happy with the carpet cleaning that Kevin did for us. We had him do several areas in our home and the results were great! He was punctual, thorough, and professional. He is also friendly and easy to talk with. He got the job done in good time and moved furniture as needed. We will use him for sure on future jobs.
Description of Work: carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Barbara H.
06/2016
5.0
carpet cleaners
  + -1 more
Arrived promptly. Very professional. Does an outstanding job, is very thorough, and fast. I will always use this service for cleaning my carpets! Thank you so much!
Description of Work: Cleaned carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Barbara E.
06/2016
5.0
carpet cleaners
  + -1 more
He worked us into his schedule, much appreciated! He was in touch with us twice that morning, to confirm the appointment, and then to let us know exactly when he'd arrive. He did a miraculous job on carpets that were heavily soiled in places. He did some quick extra adjacent areas at no extra charge. He is polite and friendly. He put corner guards on all the corners his hoses came in contact with. This is the second time he's cleaned carpets for us: our carpets actually need to be replaced, but we are getting some extra life out of them, thanks to his excellent work! I would definitely recommend Kevin to others; his is the only carpet cleaning service I would recommend.
Description of Work: Kevin cleaned heavily soiled carpets in two rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Kelly T.
05/2016
5.0
carpet cleaners
  + -1 more
Kevin is the greatest!! He very nice, easy to talk to and professional!! He got my cream colored 10 year old carpets to look like new!! I can not believe how clean they are. I have had various companys over the years come and clean my carpets but none of them can compare to the excellent job that Kevin did. Thanks!
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Margery Y.
03/2016
5.0
carpet cleaners
  + -1 more
Kevin arrived on time and got my carpet cleaned in a timely manner. Kevin has a professional attitude and is a pleasure to work with. I have used Kevin before for larger jobs and will definitely be using his services again.
Description of Work: Kevin cleaned my living room carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Jan O.
02/2016
5.0
carpet cleaners
  + -1 more
Kevin was very responsive and quick to return calls, etc. He was able to fit me into his schedule so I could get the carpet cleaned before my last day. His work was excellent and fast! I was very happy with the results. I would use his service again without hesitation and highly recommend him.
Description of Work: Cleaned my apartment carpet prior to my moving out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Rebekah N.
02/2016
5.0
carpet cleaners, upholstery cleaning
  + 0 more
You could call Kevin "the carpet whisper." He does an excellent job of getting out difficult stains and bringing a carpet back to life. Kevin also takes pride in his work and the result is a beautiful carpet. He is easy to communicate with as well as scheduling quickly. I would highly recommend Kevin.
Description of Work: Clean Living Room carpet; clean sectional

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Allyson W.
02/2016
4.0
carpet cleaners
  + -1 more
Some of the spots came back. It was not thoroughly their fault. It wasn't as great as I hope it would be. It wasn't bad but it wasn't excellent. He was very busy.
Description of Work: I purchased a big deal for Preferred Carpet Care.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$139

Cheryl C.
02/2016
5.0
carpet cleaners
  + -1 more
Kevin was fabulous. He did a thorough job and explained to us all our options regarding pet stain removal; we ended up having him come back an additional date for a cat urine stain/odor removal, which also worked very well. He also got along well with my 2 year old, which was a bonus!
Description of Work: Kevin cleaned 2 bedrooms, stairs and a large living room and did a partial pet stain treatment free of charge.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Ashish S.
02/2016
5.0
carpet cleaners
  + -1 more
Very professional and great job! Kevin left his fans overnight to help dry the space off in time for clients the next morning.
Description of Work: Carpet cleaned a 4-room office space.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Charles W.
02/2016
5.0
carpet cleaners
  + -1 more
Kevin did an excellent job at a reasonable price. Above all, we wanted someone reliable and trustworthy to do a good job without oversight because we could not be home to see the finished product. Kevin had a top rating on Angie's list and we decided to trust him. We were reoccupying our home that had been rented for 22 years and asked Kevin to clean all the carpets and stairs before we moved in. The house was empty of furniture at the time so Kevin was able to do a very thorough job. Our property manager/neighbor said he worked h****** several stains and we were surprised at how good the carpets looked after the long rental. We would definitely use Kevin's services again.
Description of Work: Kevin cleaned all the carpets in our house, including the stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$340

Contact information

2020 Maltby Rd Ste 7 Pmb 263, Bothell, WA 98021

www.preferred-carpet.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed


Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning

FAQ

Preferred Carpet Care is currently rated 5 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Preferred Carpet Care accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Preferred Carpet Care offers free project estimates.
Yes, Preferred Carpet Care offers eco-friendly accreditations.
Yes, Preferred Carpet Care offers a 0% senior discount.
No, Preferred Carpet Care does not offer emergency services.
Yes, Preferred Carpet Care offers warranties.
Preferred Carpet Care offers the following services: Residential & Commercial Carpet Cleaning, Upholstery, Stain Treatments, Urine Odor Removal, & Stain Treatments.
Air Duct Cleaning, Carpet Installation, & Tile Cleaning.

Contact information

2020 Maltby Rd Ste 7 Pmb 263, Bothell, WA 98021

www.preferred-carpet.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed