Harley Exteriors Inc

My wife and I found Harley Exteriors at the 2012 Seattle Home Show. We were thinking about new windows so someone from Harley's came out to our house the next week to give us an estimate. The individual doing the estimate was a really nice guy and provided us a lot of great information. We decided that day to purchase 10 windows through Harley. The windows took about 3 weeks to be built and were installed by a professional crew. It took one day for the windows to be installed and they look awesome! One of the really cool things is the lifetime warranty + 10 year warranty for the next homeowners. A lot of people may say "there may be a warranty but that doesn't mean anything gets fixed" but this is definitely not the case with Harley. A few months after owning the windows one of the small security levers broke on a kitchen window so I called Harley. They came out about 2 days later and replaced the lever free of charge (and even gave me a couple extra security levers and show me how to replace them myself so that I could replace them if the issue occurred again (which it hasn't). I really enjoyed my experience with Harley Exteriors. Even though the price is a little high, the windows are really high quality and the customer service was amazing. I will highly recommend Harley to my friends and family looking to purchase new windows in the Seattle area.

Todd, their sales representative, explained and demonstrated different window options. This was a no pressure presentation. I was impressed that this was a local company from manufacturing to installation. I could afford to have only half of the windows installed at this time. The price Todd quoted me is good for 2 years and I plan to have the rest installed in the spring. The Harley technicians were polite and efficient. I was surprised how quickly they installed the windows. There was absolutely no mess when they were done. The windows are beautiful and fit perfectly. I plan to have Harley Exteriors do more work for me in the future.

Firstly, we were impressed with the salesmanship and professionalism of their sales representative. He gave us ALL the options and educated us on what we were paying for and let us make the choice--thorough but not hard sales. My husband is in sales so it takes a bit to impress him. When the installers arrived they were so respectful, taking care to cover their shoes and clean up after themselves. YOu can tell the company insists on quality and professionalism and it was evident in all we encountered from the first representative to the acutal installers and the people in the office doing follow up phone calls. An A+ company (and the windows are really cool too!)

The evening the gentleman came out to do our presentation and estimate he was on time, and ,while he was here for 4 hours he was nice to have there. While he did apply pressure to buy it was not too much. He just made us make a decision. When Harley came out with the windows they realized the large window had support beams and had to redo the front window at their expense. Even though we had to wait a couple of weeks longer to get our windows they did the right thing. They left minimal mess behind and for me that was a huge plus with small children! When we purchase the rest of the windows at our home at 2598 98th Place SE in Everett, WA we will go back to Harley Exteriors Laura Bohannan

Sales person was very helpful and great financing was available. For the price we got great new windows that we are very happy with. The house is very comfortable and warm in winter and nice and cool in summer. The street appeal of our house is greatly improved too. The work was done quick and efficiently. I would definitely recommend Harley to anyone.

Our Experience: Our home was built in the mid 70's and has aluminum framed windows. They're dual pane and whatever gas was between them is long gone. We had several Penguin windows installed several years ago which included two sliding glass doors leading to the back deck. They were installed badly and we had to have Penguin out to the house at least 4 times within a year because of locking and alignment problems. Punctuality and professionalism was not their forte and WE were charged a small fee every time they came out to fix the doors that they installed incorrectly! Needless to say, it wasn't a surprise to my wife and I when we found out that Penguin had gone out of business. The product they offered and the customer service was enough for us to swear off window companies for the rest of our lives! The sales pitch: This last summer (2012) we were greeted by some friendly guys walking the neighborhood who offered some "incentives" in exchange for an hour of our time. My wife and I knew we wouldn't buy from another window company because of our horrible experience with Penguin so we figured we get our free gift and be done with it. Easy right? The Harley Exteriors presentation was phenomenal! He was kind, courteous and answered all the questions we had about the products, installation process and service. He was very patient because as you'd probably guessed we were naturally skeptical and wary given our previous experience. We were honest about our financial inability to have the remaining 14 windows in our home done but he offered us a plan that was well within our budget and we got 6 more windows ordered. What really sold us was the fact that the windows come with a double lifetime plus warranty. That means that when we decide to sell the house we can pass that lifetime warranty to the new owners which means our home will appreciate more! If anything goes wrong with the windows they come out and fix it for free! If our son throws a baseball through one of them? Free. If a tree branch during a storm breaks one? Free. If a pane fogs up indicating a leak? Free. These jaded home owners were definitely back on track with upgrading our old and inefficient windows due to the professional and friendly sales person. Installation: My wife was on summer break from teaching and I was worried about her being home alone with a crew of window installers around. Not to worry though. One guy (I'd assumed it would take 3 or 4 people) showed up and installed all 6 windows. He was kind, courteous and respectful of our property. He was still there when I got home from work and was patient enough to stick around and wait for my personal inspection of the job. I pointed out that the three double hung windows (they open from the top or the bottom) in our living room seemed to have gaps near the middle between the frame and sash. He immediately brought back out his tools and equipment and worked another 30 minutes until he could get them squared as best he could. We were very happy with the installation process. Customer Service: Within a couple days someone from Harley exteriors called us to find out how we felt about the experience so far. They reiterated that it was their main goal to ensure that the product was everything we were told and to our satisfaction. It was during this phone conversation that I told them about this "hour-glassing" effect that was occurring in our three (3) double hung windows. I told them that one of the reasons we bought the windows was to make our home more efficient and save money on heating and cooling. I said, if I can visually see a significant gap (without measuring with a tape measure) in all the windows between the window and frame then there was a problem. She agreed and said she'd talk with the owner, Christian, and get back with me. She called back within a few hours and made an appointment to have an inspector come out to the house. She said that the inspector would be the owner himself because he wanted to ensure we knew he was going to take care of the problem no matter the cost. A few days later Christian came out and said there was definitely a problem and he would be contacting the manufacturer. Christian made us feel very comfortable and we believed wholeheartedly that the issue would be resolved.....and he did not disappoint us! Within a week an inspector from the manufacturer came out and took measurements. About another week or two later he was back out and installing new parts on all three windows. It turned out to be a manufacturing problem rather than an installation problem. BOTTOM LINE: Harley Exteriors heard our problem, addressed it and fixed it immediately without batting an eyelash all the while being professional, friendly and courteous and at no additional cost!

The overall job was great. I am sure you could find a less expensive product, but you get what you pay for. This is a great product and service for the money. Follow up service was not needed but offered. If you need new windows, this is the company to use!

The installer came to the house and took the required measurements. The window was built and then the installer returned to complete the installation. The installer was professional, courteous, careful, and attentive to detail. Because the job was only one window, the job went quickly but the installer did not rush it. The new window fit and went into place without damage to the existing window sill ceramic tile. I had removed the old exterior casing and provided material for the new casing, which he installed. He neatly caulked both the interior and exterior frame of the new window. He cleaned up his debris inside and out. We were very pleased with the results.

The Harley salesperson came by and showed us plenty of examples of materials and styles, as well as documentation for energy savings, ect. He was able to assist us in our choices, and explain the pros and cons of all the different types of windows available. He worked with us on the price, which was high. Yet I feel we paid for and received quality products which will not sag, mold or sweat on us. The installers came promptly and that went smoothly. I am happy. Linda

HARLEY Exteriors removed 11 older style windows from 1992 and replaced them with their Olympic Windows. The 2 men who did the installation were very friendly, very courteous, and informative. Professionalism was outstanding. We live in the country and usually a lot of dirt gets tracked in from frequently going in and out. The installers laid drop cloth from the front door to all the windows and all the way upstairs. They also took their shoes off when they came in. They had such a good work ethic and a great spirit about them, and not one curse word was being said. Everything they did, even the clean-up, was meticulous. After all the work was done, they even cleaned the new windows, so they were spotless. I had requested a larger kitchen window, which required them to cut into the house wall. They were very careful about that and also did a superb job with the new window frame. I love my new window; it allows me to get a better view of our horses grazing on the pasture and the deer wandering across. We love how easy it is to take out the new screens and window panes for cleaning, especially on the second floor windows. The locking system far surpasses the older style and the slide stop system gives us more security when we leave the windows slightly open for ventilation. The U value of HARLEY'S windows compared to the older windows was amazing. I'm looking forward to a substantial savings in heating costs for this year compared to prior years. The sizes of the windows varied from the small bathroom windows to the larger living room window. Over all I would highly recommend HARLEY EXTERIOR to anyone wanting window replacement; I do not believe you'd be able to find better windows or a more professional team. om window fram

Project proceeded smoothly. Good communication among Harley's receptionist, the installer and me. Two workmen were considerate of my carpeting and belongings, as well as pets. They completely cleaned up the yard after the installation and took away old screens and windows. Before their departure I learned how to use the windows. Weeks after the installation I received a packet with the promised "double Lifetime Plus Warranty" which should be retained for the next owner of my home.

We first began shopping for windows and contacted numerous companies requesting quotes on replacing all of our windows. Many of the companies came in at the same price as Harley, but their products were not even close to the quality that Harley provides. The salesperson showed up and spent some time explaining the benefits we would get in replacing our windows, showed us some articles showing the amount of money we would save on our energy bills if we replaced our windows, and showed us the difference between different windows with a heat lamp (some of them became very hot!!). We chose the highest quality window they offer, which includes a 10-year transferable warranty and are expected to last much longer than that. It was a great experience for us and we greatly appreciated the time he spent explaining everything to us and working with us to find a way to afford replacing our windows. After we agreed to purchase the windows through Harley, our order was placed quickly and the installation date came very shortly after. They installed the windows over a weekend we were away and did an awesome job. There are no issues with the windows and they look great. We definitely would purchase through them again and recommend them wholeheartedly to anyone looking to purchase new windows!

The idea of replacing our aluminum framed windows came through contact at a home improvement expo in Tacoma and 6 months later (because we needed to buy a house first) we were able to make a deal with Harley that benefits us both. Harley reps take such care of their customers it almost seemed to too good to be true when visited by their sales rep at our home. So I went and researched over several weeks in different sources what this company was all about. I did find that at one point there was trouble in connecting sales pitches with the final product but believe me in our experience from March 2012 thru November 2012 I have nothing but high regard of their integrity and attention to detail throughout the process. The credit union, Salal CU, offers great financing with no pre-payment penalties. The Harley window warranty is surely second to none. To highlight a few features double warranty (warranty carries to the follow-on owner with endless ownership of the window purchaser), free labor for replacements, even if the property is converted to a rental property the warranty holds for 10 years. The Harley installers arrived a little later than they anticipated but put took after the task with a tenacious heart throughout the day to finish prior to a house party we had planned. They immediately began setting up drop clothes and pulling out windows. They noticed an existing alarm system and immediately called my attention to it so it could be addressed appropriately. Each window had breathable vapor barrier material at each opening. In building science the vapor barrier is very important to the overall performance of the building and should be integral with the window construction. I noticed the barrier was being pulled out a little far and made remark as such. The team immediately made efforts to be more ginger with the vapor barrier. The only reason I didn't give a 'B' to the price category is the quality of these windows significantly exceed the margin of cost compared to the available products of the box stores (and their warranty, look closely...).

We have just one word?WOW! And it is worth repeating?WOW, WOW, WOW, and WOW! We could not be happier about our entire experience with your company! Our new windows are fabulous! Not only do they look beautiful, but they are amazing quality! We even visited the manufacturer?s factory where it was confirmed that your product is top of the line and exclusive to your company. These windows are well built, easy to operate, and have great functionality features for cleaning, night locking, etc. In addition, it is warm in our house! We had spent the entire last winter always grabbing for blankets when we would watch TV because of the draft from our old aluminum frame and single pane windows. We have 22 windows in our home and we just got our latest utility bill?it had gone down over $300.00! The energy savings alone has completely offset the payments on our new windows! Our new windows have helped our home retain its classic charming 1950?s look, but with all the bells and whistles of today?s energy efficiency standards. Your office staff is helpful and caring. We love Katie! And your install team did an absolutely amazing job. They paid close attention to detail and did it right. Our house had some crazy things (like our old window in the bathroom had been installed from the inside and tiled in). The only way they could get it out was to break some of the edges of the shower tile, but guess what?!?! We brought the guys our few extra tiles and grout and they re-did the tile around the window sill for us and it looks fantastic! They truly went the extra mile! All in all, from the first night we decided to sign the sales contract to the completion of the job, we have not had a single moment that we regretted our decision to upgrade our windows using your company. Thanks again, Paul & Jennifer Williamson

The salesperson was VERY informative and made it easy to choose the windows that I needed.The quality of the new windows is very high and I'm enjoying a warmer house and a smaller energy bill. They also look really nice from the inside and the outside. The white window frames add a fresh trimmed look to the house. The vinyl frames don't sweat and they are easy to clean.

Dear Harley Exteriors:Pearson Family Job 9.28 and 9.29.2012We wanted to say a resounding thank you to your whole team. There are so many people to thank, I feel like I am giving an Oscar speech.TING, who stopped by and gave us the brochure, what a nice guy.BROOKS , who came an talked with us about options, and gave us the truth about what we really needed, and is definitely not your typical salesperson, (you know, when you need a shower after, OK, I know, bad joke) he was so patient with our five billion questions, and ?what if? scenarios.TONY who came out and did critical measure, and then set up the install.KATIE, who sent us the letter letting us know when we would be hearing from someone to set up install time.TONY AND VICTOR, who came and did our install, patiently answered all of our questions, and really were amazing, given that our house flooded the morning they showed up. (this is a whole other story, look for my write up on Allstate and Service master. We have a ways to go on that, so only one Oscar speech a day, ok?) They were so knowledgeable about installation of windows, clearly know their stuff. They kept their work area spotless, if you had not seen them here, you would never have known they had been here.SUNNY who called us a couple days later to check in on how we were feeling about our windows. They are amazing.We had Euro Vinyl windows installed, if you are asking yourself if the money is worth it, totally do it. The have a lifetime transferable warranty on the glass/Window and Screens to say just a little. The windows are amazing, the reduction in outside noise, has already been incredible. The Windows have so many awesome features, you really need to see them to believe them. I was telling all the neighbors even during the install, had a few into the house to look.We have had ?another company? install windows in a different house, and the whole experience was just awful, the product did nothing the sales person said it would, and they would never even come replace a screen that came bent. Integrity is very important in business these days. If you say you are going to do, then do, and HARLEY EXTERIORS does and did and I am positive will, if we need anything else. I hope beyond hope, that the people we find to redo our lower level fix from the ?flood? are half as great as HARLEY EXTERIORS have been, then we are all set.You are all FABULOUS, and deserve a big THANK YOU. What a wonderful thing you have all done for us.Kara and Jeff Pearson

The contractors were there on time. They were very respectful of our things. They covered everything. The window installation was done in one day and they cleaned up everything after they were finished. You would not even have know that they were there, except for the new windows.

We had a sales representative come to the house at the end of June and he gave us a quote on complete window replacement. We negotiated a price and they called when the windows were ready. We arranged for an installation date and the windows were replaced in less than 2 days. We are very happy with the replacement windows and expect to save on heating costs.

We were unhappy with the original, failing aluminum pane windows in our 1970's home and needed to stay warmer in the winter. So we shopped around, gathering quotes, and went with Harley Exteriors who'd also replaced my parents' windows a year prior. The salesperson, Todd Pickering, was friendly, thorough, and professional spending ample time with the information we needed and applying the discount we wanted. Work started promptly and with workmen who'd been with the company since inception. It took the two guys a full day day to replace 6 windows and one large patio slider in our house. The quality of the windows is phenomenal and the screen door is replaceable at no cost if either of my kids blow through it. The front floor-to-ceiling bay windows will have to wait for another year to be replaced, but we have a 2 yr. Buyer Protection Plan from Harley allowing us to carryover our discount from the first set of windows. Harley also gave us a Lifetime Plus Warranty meaning the windows have a lifetime manufacturer's warranty while we live in the house plus ten years warranty to any future owner. It's been almost a year since we installed the windows and we couldn't be happier with the quality. The savings on heating have been worth what we paid for the windows. Windows are easy to clean inside and outside - even the tracks they slide on - because the sliding portion of the window can be completely removed for thorough cleaning and easily locked back into place. The workmen who installed showed us how to manipulate the windows for cleaning, etc and took time to answer all of our questions. Harley Exteriors cares about their company, quality of the job done, and lasting impression.

I had some old windows from the early 1980's and my heating bills were getting atrocious. I needed to do something. It happened that canvasers were in my neighborhood one day I was thinking of having my windows done and I took their flyer and arranged for Harley Exteriors to come out. The salesperson was obviously new but capable of showing the product to me. The sales call was okay and the first price given to me was much more than expected. With a little song and dance, he lowered the price to one more manageable. I suspect the price could have been lowered still but the price given was in the range I expected. I chose Haley because of their openness and willingness to work with me. I also liked their warranty and product. Within days of the sales call, I was contacted for more accurate measurements. They came out and made all the measurements from outside. He told me they would contact me in a couple weeks for installation. Within 2 weeks, I was contacted and scheduled installation about 2 more weeks out. The initial timeframe estimate was 4-6 weeks and overall, it was very close to the 4 week window. On the day of installation, two workers came out to do the install. They had good work ethic and seemed to know what they were doing. One removed the old window and cleaned the surfaces, the other installed the new window. Both worked on the sliding glass doors. Once all were installed, they spent an hour or so caulking all the windows. They completed the project in a day, though they initially estimated 1-1/2 days. I am happy with the results and hope I will be even happier this winter with my heating bills. I will know more then!

Over all it went very well. The original Salesperson came to our home and explained the various applications available and we selected the one we both felt met our needs. There was a reduction available at the time so we signed up that day. The second step was their man came out and carefully measured each Window so they could forward the specs to the Manufacturer. There was about a three week period from July 17th to August 7th to when the installation occurred. As I described above it all went very smoothly and they were finished in the eight hours they were there. They cleaned up and took away every scrap of debris from the job and left everything perfect. We are very happy with the whole project. and showed our neighbors the finished product and they were also impressed with how finished it all looked. We would be glad to recommend Harley Exteriors to anyone thinking about having new windows installed.

Harley Exteriors is the reason we joined Angie's List, to avoid experiences such as the one we had with this company. First, the bay window was installed and the salesman had not measured correctly so the much smaller window cut off our view of the Olympics. We were not able to contact our salesman as we were told he was let go because of a history of writing up orders incorrectly. The owner of the company came out and tried to sell us the installed window at a discount but we wanted the window that showed our view. He would not make it right. The best we could do was to get him to split the cost of the new window with us. Despite our salesman assuring us the company never used subcontractors to install, our installers told us they were indeed subcontractors. The salesman had written up the order wrong on replacing our slider and it was installed to open up on the right side (in the corner) instead of the left side in the traffic area. The company came back out and installed it to open correctly but then there was a gap below the slider several inches high and 10" long that let in light, bugs, and cold air. We finally corrected that ourselves. After the window installation, we noticed we were not comfortable sitting near the windows as they were so cold. When we had an energy audit, it was revealed that there was not insulation put around the windows so we've had cold air pouring in. Yet, when we called the company about this, they argued with us. I have recently discovered one window that is leaking and am expecting some wall damage from the water and will contact them yet again. I am sorry I ever heard of this company.

They were prompt, polite and their installer was very neat and careful. the windows have some nice features in terms of easy cleaning and security. The windows are apparently made to order so there was lead time before installation (about 6 weeks in my case) but that was fine for me as I did not have a deadline. Surprisingly (to me) Harley was the only one of three companies (whose sales people came to the house) to give us a bid of any sort, two companies said they'd email a bid and never did. Harley's salesman also gave us advice which helped us solve a problem with another window (which had broken hardware but did not need to be replaced.) The other sales people would not even give and opinion on our problem window. We are very happy with Harley's services.

See Comment above. I don't know if it's don't buy windows or don't buy from them.

Overall it was great. I got very thourgh presentation and estimate and within a few weeks windows were ready to install. The installers came on time and worked until the job was done. When they didn't have the exact floor transition for the new door, the lead installer left and brought back the right part. The installers cleaned up after they left and I've had no problems with the windows or sliders. I would use Harley exteriors again.