Harley Exteriors Inc

We are so very pleased with the windows we purchased from Harley Exteriors. They completed all of the windows in one day, with professional attention to detail, and the windows are beautiful! We also appreciate the double locking safety features and the phenomenal warranty. But the most amazing transformation has been the noise reduction -- we comment frequently about how quiet our house is now. They've made such a difference!

DISCLAIMER: I'm writing this review as part of my participation in Harley's endorsement program which entitled me to a rebate on my purchase. So to establish the most important information first, the windows are great, the installation was professional, and the price I think ultimately was reasonable. I docked one star because the way Harley works is via in-person sales which involves a very long and intense pitch that they don't exactly let you know ahead of time is going to take a huge chunk of your day and leads up to a high-pressure sales tactic in which you're given a day-of price that they promise you is way lower than you will ever be able to get if you don't sign now. This is not how I like to make large financial decisions. The second star is because there were also some communication issues throughout the process. Harley seems to do everything either in person or by phone so even something like confirming a meeting time can require a couple of calls and voicemails. I'd also been assured during the very long pitch that the warranty was world class and covered just about everything other than vandalism but then after the purchase was told that if we painted them it would void the warranty. Also for this endorsement program I wasn't really told how it works and had to follow up with them a couple of times to get the instructions for how to receive my rebate. Ultimately, I would recommend Harley with the caveats that I listed above. Now that I'm aware of how the process works and have been through it once I'm comfortable enough with it that I'd be willing to go through it again for future work on my house.

Had 5 windows replaced, took a couple months from payment to installation but that is expected due to material shortages and the custom elements in the window itself. The gentlemen who installed the windows were very nice and worked efficiently. It is nice to have brand new windows. Harley was great to work with, it is worth it not to cheap out and pay for quality on something as important as windows when updating our home.

I really like my new windows. My house is so much warmer than before. The salesman that came to my house was professional and friendly. The installers got here early and completed the install went smoothly and professionally. I would recommend Harley exteriors to my friends.

My husband and I are very pleased with the quality of product and service provided by Harley Exteriors! Our power bill has dropped tremendously due to our new windows! This company has clients for life in us!

They let in so much light now! They are great windows. The installers did a really good job.

The new windows are much quieter, and they operate well. The installers did a good job putting them in. Kristi, Judy, and Cameron were all very helpful from the office.

The windows and the company are really nice. David and Kristi were very helpful. The installers got the job done fast and finished in 1 day instead of 2 days so I was surprised. They cleaned up really nice.

From the start Jonathan explained the whole process to us and let us know what to expect. Judy was extremely helpful with answering all of my financing questions, she was available ot me via phone and email and i just can't thank her enough for all of the help she provided me through this process. Kristy was our project manager and was so sweet to explain how things would be managed the day of installation. And of course i can't forget about the installation crew who from beginning to end explained what they would be doing and how long the project was going to take. They were respectful of our home and left it very clean once done. They also went out the finished product and made sure I was happy with the job and were glad to answer any questions I had. Can't recomment Harley Exteriors enough, will definitely have them in mind for our next home project! :)

Never went through with the job due to the very shady sales tactics. Their initial consulting appointment is a legitimate sales nightmare where they will do everything and anything to make you sign on the spot. They give you a lengthy spiel about their "exclusive windows" they make with a local manufacturer. The spiel is meant to exemplify the high qualities of this window and how no other window on the market compares to it (all others are "low quality builder grade" as they said). They keep asking rhetorical questions like "what did you think of the quality of this window? how do you like the frame structure of this window?" to hook you into falling in love with the window before they give you an astronomical quote for it. After 2.5 hours of just information read from a slide presentation or from various print outs (really, the sales person was reading line by line to us), we got a quote which we immediately said we would not decide on the spot on. This led to another 45 minutes of pulling miraculous discounts out of a hat in order to reduce the price (by 30%). If you sign on the spot, the discounts apply. If you don't, you lose them of course. These sales tactics completely turned us off, not to mention the insistence of the sales rep. After over 3 hours, we decided to just shut the whole thing off, asked the rep to leave because we were not going to decide on the spot. They occupied our whole evening, we had to get dinner at 10pm due to this. To my surprise, another company rep called a few days later to let us know they had a big order setup and would be able to reduce the price even further. I told them thank you but no thanks, we're not going to move forward. If the price can be reduced so much (it would have become comparable to the "low quality windows" they kept mentioning other companies install) then it means the initial price was grossly exaggerated and that there isn't that much of a difference in quality after all. Stay away from this company, there are so many other respectable companies out there.

Everyone was very prompt and friendly! We absolutely love our new windows. Our house is surrounded by neighbors with dog that bark a lot. We've definitley noticed a big difference now. Our home is much quieter inside now and the barking is not as loud as before. We've also noticed some difference in our electric bill going down a little. Robbin did a fantastic job in explaining everything to us and we didn't feel any sales pressure. He was willing to work with us and worked to ensure we met our project budget.

We decided to go with Harley Exteriors because they said if after they ripped up our old roof they would advise us of any old roof problems before going forward. Mike was helpful in letting know that was the case. We get extremely high winds here and so we wanted to have a reliable roof. The communication was really good!

They came in and the service was great. They were on time. They got it all done and the windows were clean when they left.

Kristy and the customer service was helpful. We were really impressed that the windows were able to be installed 3 weeks in advance! The installers were very polite and professional. With the hotter Summer days we have noticed that the house is cooler. The only thing we noticed could've been better was that the caulking could’ve been tighter and neater in a few spots. Other than that we’re happy with the service and the windows.

Everybody did an awesome job. Grady was very helpful.

The roof is beautiful. It feels cooler in the house with the hot weather because of the ridge vent. It feels like we have AC in our house in the Summer heat! Our neighbors have complimented our roof too. Mike did a good job of explaining the benefits of the roof.

The windows are much clearer and quiter! We love them. Connor and Kristi and were very helpful.

The roof is excellent! Please clone your installers because they were fun to have over. They worked really hard. Even with the 100 degrees weather our roof is in great condition. What is the use of putting on a roof without a ridge vent and that you have to replace in 25 years?! We've felt less humidity and mugginess in the house with the ridge vent!

The roof is very sturdy and nice looking. We chose a more brown tone of shingles. The roof is really pretty and glistens! It looks like it would match pretty much any paint color.

The windows look great. Mike was very helpful. Everyone was very polite. The only little thing is I wish they cleaned the windows after the install. We’re getting our new roof from Harley now too.

They did a great job. We’re really happy with the service.

Worse than a used cars salesman I had 3 estimates already between $10,000-$11,000, but Harley Exterior he gave me an estimate for $39,000 then he went down to to $26,000. If he could've done it for $26,000 why would he have given me an estimate for $39,000.

They made an appointment with me earlier for coming to my home at 6:00 PM tonight to give an estimate on a replacement roof for our home and asked that we arrange for both my wife and I to be available for 60-90 minutes with the Harley Exteriors representative. We arranged our schedule for this meeting and then at 6:10 PM (as we waited for their representative) their office called to say they had looked at our house from Google Earth and decided that it was not suitable for their company to provide us with a replacement roof so no one would from their company would be coming to the appointment. Just a warning to others that if this is how they do business I am glad that they backed out. Sincerely, James Walker

N/A Just in planning phase only...........................................

From the sales reps to the install and clean up crew everyone was great. We’re very happy with our new window and they look fantastic!