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5 Star Flooring Inc

Carpet Sales and Installation, Flooring Sales and Installation, Hardwood Flooring Sales and Installation,

About us

When you've been in business for over 30 years, you make a lot of friends along the way. At Andy's 5 Star Flooring, customer service has been our number one priority. Take a moment and read our customer's testimonials. Then you'll know why coming to us for all your flooring needs is the right decision. We are a group of people who have been doing flooring for more years than we want to admit. We focus on your needs first. We will help you select the best flooring for your lifestyle and budget. More consulting than selling with no gimmicks or games. We send our best craftsmen to your home to install any floors we sell. We do have financing available for when it's needed but we don't push it as a sales tool. We offer wholesale brokering & full service retail. We look forward to calling you a valued customer. We have a conveniently located Seattle Store. Set up a showroom appointment at Seattle Style Flooring, 600 NW 85th St, Seattle, WA 98117 (206)-708-7696.

Business highlights

48 years of trusted experience
Family Owned & Operated

Services we offer

Flooring Sales & Installation - Carpet, Hardwood, Laminate, Vinyl, Tile, Green & Environment Friendly Products, & Natural Stone.

Services we don't offer

Sanding & Refinishing.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
MasterCard
Visa

Photos of past projects

Reviews

4.8309 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
6%
3
2%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 226-250 of 309 reviews

Mona T.
10/2008
5.0
carpet installation, flooring contractor
  + 0 more
I placed the first phone call and left a message. After a couple of days of phone tag, George and I got in touch with each other, and he came to the house that weekend to show me samples and do the measure. He left the samples with me so I could look at the colors over several days and in different light. It took a couple of days to get the estimate (he estimated for tile work in the bathrooms and the laundry room, so it was a lot of estimating), and I placed the order. The house was being painted, so we planned to have the carpet installed when the painting was done. Unfortunately, George found out at the last minute that the carpet wasn't actually ordered by the supplier, so he reordered, and the carpet was installed a few days after I wanted it. But the crew did an absolutely beautiful job, and it only took one day. The floor edge at the base of the stairs was showing (the previous carpet was thicker, so the wood strips did not butt up to the new carpet), and George sent someone out to fix that within a few days after I mentioned it to him. Everyone warned me that my freshly painted walls would be trashed by the installers, but hardly any touch-up was required. And the carpet looks great, too.
Description of Work: They replaced all the carpet in the house - living room, stairs, hall and three bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Margaret E Peggy B.
10/2008
5.0
carpet installation
  + -1 more
We visited their site to see what they had to offer. We were helped by Eric Britton. We took several sample books with us to view at home. Within a few days, we called to arrange for Eric to come to our home to measure the areas for carpeting and vinyl. Eric arrived as promised and measured all the areas. We discussed the scope of the project, our timeline, and the challenges of installing carpeting and vinyl in an entire house while we continued to live there. Eric was very helpful. As promised, he sent us a detailed estimate the next day. In the meantime, we continued to check out other companies from Angie's List. When we found another carpet and vinyl we liked, Eric beat the quote by the other company. We changed our mind a couple of times as our search continued. Throughout it all, Eric and Andy remained courteous and helpful. Because of their professionalism, their competitive prices, and their willingness to work within our schedule, we chose them for the job. The installation crew arrived as scheduled and was very professional. They were very competent and worked hard. At our request, they worked with us as we vacuumed the floor after the old carpet and pad were removed and also put in extra screws to help control the squeaks. They cleaned everything up and left our home in excellent shape (no gouged walls or woodwork). It was obvious that they knew exactly what they were doing. This was a very positive experience, and we plan to have them install the vinyl when we are ready for it.
Description of Work: Purchased 160 sq. yards of new carpet and 8 lb pad for the two floors in our home in preparation for selling. Removed and disposed of existing carpet and pad. Installed new carpet in living room, dining room, split entry stairs, two hallways, family room, three bedrooms, and six closets on main floor. Re-carpeted large recreation room, hall, small bedroom and five closets in basement. The job was performed in two phases in order to allow us time to move furniture and empty closets prior to installation date.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

LISA O.
10/2008
5.0
carpet installation
  + -1 more
Overall it went well and we are very happy with the result, but there were a few wrinkles. The in-home estimate was scheduled right away after I contacted the company. The consultant changed our appointment time a few times during the day but did keep me updated on his ETA. He was very friendly and courteous, but he was almost constantly taking/making calls -- so for most of the time he was in my home, I was left sitting, pacing, or staring at the ceiling, and the whole process took much, much longer than it should have. The bid was good and the carpet quality was good . . . and the company's work had been recommended by a friend . . . so we went ahead and accepted the bid. (And truth be told, the estimating experience was significantly better than others I'd had.) The job was scheduled quickly and conveniently. The installation crew was punctual and friendly. They did a great job with the carpet and moved furniture for us. Follow-up from the consultant was fast, friendly, and helpful, and overall the experience was good.
Description of Work: Replaced all carpeting on main floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$6,300

Kelly W.
10/2008
5.0
flooring contractor
  + -1 more
Very good - see above about estimate.
Description of Work: I just had them out for an estimate on some carpet, also talked about tile and hardwood. I used other people for tile and hardwood (that I've worked with before) but have not ruled them out for carpet (just lower on my list of priorities). They were responsive and punctual, and seemed like a straight-shooter - I liked the guy (name might have been George?). And estimate seems like a reasonable cost.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kim K.
10/2008
5.0
carpet installation
  + -1 more
They had the best price, professional, timely and easy to work with.
Description of Work: They installed carpet throughout the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,800

Allan H.
10/2008
3.0
flooring contractor
  + -1 more
We are not happy with their job. Eric was our primary contact person. We weren't impressed with the way he performed his duty. He was always late with our appointments except our first meeting, so I always ended up waiting for him at home wasting my time. Their subcontractors, on the other hand, did a fairly good job installing our floor and carpet. However, there are some parts especially floors that have a gap between the panel on the bottom to the laminate floor so every time we walk the part sinks. No one-either Eric or anyone from 5 star flooring-came for check up for their subcontractors' work. How could they charge $7,800 worth work without even looking at their subcontractors' work? Clearly we've got the impression that they don't care about how the work was done. We were tired with communicating with Eric so we even didn't want to waste our time for them.
Description of Work: They installed laminate floor and carpet for our living, dining, stairs and 3 other bedrooms.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$7,800

Response from 5 Star Flooring Inc
ERIC WAS DEVASTATED BY THIS REPORT. I DON'T KNOW A KINDER OR HARDER WORKING MAN. THEY ARE CORRECT ABOUT SOME TARDY ARRIVALS AND WE APOLOGIZE, IT'S HARD TO KEEP ON SCHEDULE SOME DAYS (HE DID CALL AHEAD AND BELIEVED EVERYTHING WAS OK, IF NOT PERFECT ). WHEN WE READ THIS REPORT ERIC WAS CRUSHED. HE SAID THEY HAD COMPLIMENTED OUR WORK, HE HAD BEEN TO THE HOUSE HIMSELF AND WAS IMPRESSED WITH WHAT HE SAW, AND HE SHOWED ME PICTURES OF THE WORK DONE. I DON'T REALLY KNOW WHAT TO SAY. I SHOULD ALSO POINT OUT THAT WE BILLED THEM EXACTLY WHAT WE ESTIMATED. THEY ADDED A SET OF STAIRS TO THE JOB AT THE END AND WE DID IT AT OUR ACTUAL COST BASED ON ERIC'S BELIEF (BASED ON HER WORDS) THAT THEY WOULD BE TELLING MANY PEOPLE TO COME SEE US. ALL I CAN SAY IS WE ARE VERY SURPRISED AND FEEL A BIT PLAYED. WE ARE A SMALL COMPANY AND WE'VE BEEN VERY FORTUNATE. THANK YOU FOR ALL THE NICE WORDS AND SORRY FOR ANY DISAPPOINTMENTS. ANDY ANDERSON, 5 STAR FLOORING INC.

Kathy M.
09/2008
5.0
carpet installation
  + -1 more
I found 5 STAR FLOORING on Angie's List and liked what I'd read about them. I received quotes from three carpet retailers and they had the most to offer for the cheapest price. It was an easy smooth install. The installers arrived on time and in about two hours were vacuuming my new super quality carpet. I'm very pleased and would recommend them to my family, friends and to YOU (Angie's List is GREAT).
Description of Work: 5 STAR FLOORING replaced the carpet in a entry room/hallway and an office. Andy had a great selection to choose from and offered a super quality padding, too.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,550

JENNIFER D.
09/2008
4.0
carpet installation, flooring contractor
  + 0 more
Overall 5 Star Flooring provided pretty good customer service and installation, but there were many problems related to installing the carpet runner. For purchasing carpet, our salesperson, Andy Anderson, provided lots of information on carpet types as well as many samples. He also provided recommendations on whether to use carpet or laminate in the basement, and we went with carpet. Andy was very knowledgeable and talkative (so expect long meetings). He was half an hour late for two appointments but stayed as long as needed. It was very convenient that Andy came to our house. He also tried to work within our timeframe for purchase and installation, given that we were moving back into our house in a month. All of the installation work, except the stair runner, was done before we moved in. 5 Star Flooring used subs for their work crews. We found you need to make sure a lead is there to ensure good communication for any installation beyond the basic stuff. The installation in the basement and master bedroom was high quality, with nice finish work on the edges. The crew did leave quite a few scuff marks on our newly painted walls. They also were supposed to call ahead so I could let them into the house. They didn t, but luckily my husband happened to be there. That installation took one day. The installation on the stairs got messed up because of some poor communication between workers as well as issues figuring out where the carpet runner needed to turn a corner at the bottom of the stairs. Workers who came to measure the corner and determine how the carpet should be cut clearly had no idea why they were there. The crew chief who had the instructions showed up late, and by that time, the crew had installed tack strips that had to be removed and tore up the wood on our new steps (now covered by carpet). The crew chief spent a few hours staying late to figure out how to best lay the carpet at the stairs turn. He had no tools and borrowed things from us including a Sharpie permanent marker that he used to put dots on our stairs that are still visible beyond the carpet edges. He also instructed that the carpet turn be done in a way that the bottom part of the stairs had carpet that obviously wasn t centered and looked weird (and was different from what we discussed with Andy). We had to have Andy come out and look at it. Andy set up two visits from a different, expert installer to get part of the carpet re-cut and reinstalled. This man did a really good job, but the additional appointments were a hassle, and we now have small staple holes visible on the lowest steps. We were not charged for this rework.
Description of Work: After we finished a major house remodel, we used 5 Star Flooring for carpet purchase and installation. They installed new carpet throughout our basement and master bedroom. They also put a carpet runner on our new oak stairs. We contacted 5 Star Flooring based on other Angie s List reviews. We purchased medium- to high-quality carpet for various rooms and their prices seemed to compare well with those of the big box stores. We ve lived with the new carpet for more than four months; it has a nice feel and so far there have been no durability issues.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$3,990

Julie R.
09/2008
5.0
carpet installation
  + -1 more
They were professional and responded to my request for a bid and scheduling promptly. Their installers worked extremely hard and did a really good job with the glue-down installation.
Description of Work: 5 Star Flooring installed about 1000 sq. ft. of neon commercial carpet in our bowling center (8 lanes).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,360

Margaret P.
09/2008
5.0
carpet installation
  + -1 more
Andy, although a little over-friendly and talkative, answered all my questions about carpet and was happy to accommodate my request to see a few larger carpet swatches (other than the tiny squares on the sample board). He also made a separate trip to come by with samples of two different pads for the carpet. Since this room was to be my office where I see clients and teach movement I was being very particular about how the carpet would feel underfoot (not too firm, but not too cushy). I was very happy with my decision on the color and type of carpet and was surprised by the reasonable bid I was given for installation as well as how quickly Andy said they would have the job finished. I was told the installers would show up around 9am, but was called two days before the scheduled install and asked if an arrival between 12 and 2pm would work for me. I said fine as long as they got the job done that day. I had gone through the effort of removing all furniture and I would need the room to work in the following week. When the installers then showed up at 7:40am I was a little annoyed. Half asleep I asked them to return later. By 1pm I was a little worried they were going to come back so I called Eric (Andy was out of town). He assured me they would be there by 2pm and would stay until the job was completed. They did, not finishing until close to 9pm on a Friday night. It worked out fine since I had no plans to go anywhere that evening, in fact, they worked while we entertained guests. The installers didn't speak English too well and, although very courteous, were not very communicative. One guy took off mid-job and left the other to finish. I found this strange, but there may have been good reason. We noticed a few days later that some of the carpet tacks had not been nailed down fully. This was in an area he got too last so considering the late night and one tired guy working I don't blame him for missing a few details. We tacked them in ourselves. Overall, I was very pleased with the work. The stairs especially were very well done. I would have appreciated more clarity with the scheduling.
Description of Work: 5 Star installed carpet in my 500 square foot daylight basement and up the stairwell.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$1,554

Kay W.
08/2008
5.0
carpet installation
  + -1 more
They were great, they were on time, they installed exactly how they said they would, there were no surprises, they are a great company.
Description of Work: They installed carpet in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Tracy H.
08/2008
4.0
carpet installation
  + -1 more
Quite well. The only glitch was the installer was delayed at another job for quite a few hours after they were supposed to be at my place. They wanted to reschedule, but did agree to come in the late afternoon instead.
Description of Work: Removed old carpet and installed new carpeting in two rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
2.0

Yes, I recommend this pro
$2,200

Carol S.
07/2008
5.0
carpet installation, flooring contractor
  + 0 more
It went well. They moved all the furniture, installed the carpet, and put all the furniture back in its place. We were very pleased. They did a good job.
Description of Work: They came out to my fathers house and installed carpet (living room, bathroom, bedroom, dining room).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

NOLA E.
07/2008
5.0
carpet installation
  + -1 more
George came out to our home, brought samples, did a little research on a carpet I had in mind.. fit us into his larger installation schedules and the installers did a great job. They were done in no time and took our old carpet away and cleaned up both inside and outside (where they laid their tools and old carpet). Hire this company. You won't go wrong. They will do their best for you. I'll definitely call them when I'm ready to carpet the rest of the house.
Description of Work: George is wonderful. We have dogs so we wanted new carpet that would hold up to lots of cleanings and still look great. I was going to buy a different carpet than what George recommended. He did some research on my brand and let me know what the industry was saying about this new type of carpet. In the end I went with George's recommendation and I'm glad I did. This carpet is great. I was worried it wouldn't be very soft but it is. I love the frieze style and the new color looks great.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$3,883

todd A.
07/2008
5.0
carpet installation
  + -1 more
We had originally purchased and set up an installation with another company. After having an AWFUL time trying to get any help through out the entire process and having our install delayed about a month...we decided to give 5 Star a call (since I am 9 months pregnant and am on a bit of a time line). Eric was extremely responsive. He brought samples out immediately and worked with us to find the quickest turn around time so that we could get the carpet installed as soon as possible. He also went to the other company to find a comparable carpet to match what we had previously chosen. HE also beat the other company's price with a better carpet and pad. He was EXTREMELY accessible and really worked hard to get us the carpet as soon as possible. They even got the carpet in earlier than expected and were able to install it this weekend as opposed to Monday! They were wonderful and extremely reliable. They had better products, better prices, better service. Don't know why we ever chose to go with the other company.
Description of Work: Installed carpet in our nursery and little boy's room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,300

Archana B.
06/2008
5.0
carpet installation
  + -1 more
Andy came to my house with some samples and explained in great detail all my options for the basement flooring, once I picked the type of carpet he worked with me on scheduling the arrival of my order to ensure it was complete when I needed and his crew was excellent, they did a fantastic job and left the job site clean. I really liked working with Andy and his team.
Description of Work: Andy's company put in about 88 sq yards of carpeting in my basement. They were on time, competitive and excellent to work with.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,061

Sigrid B.
06/2008
5.0
carpet installation
  + -1 more
Andy who did our estimate was very charming but could get a little carried away talking about the industry. He is clearly a man with a clear idea of how to do things and seems extremely committed to good service and his vision. He measured our basement, showed us samples, and talked about our choices, all the while definitely making sure we were getting what we wanted. Once we picked carpet he sent his quotes promptly. Our carpet was installed as soon as we wanted it. The installation looks beautiful, but they did put scratches and gouges in our newly painted walls. I believe one of the installers was learning the job from a more experienced person, which likely accounts for the damage. We have been very happy with the quality and feel of our carpet since it went in.
Description of Work: They installed new pad and carpet in our basement.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

ROBIN M.
06/2008
5.0
flooring contractor
  + -1 more
I called Andy 5/28 and left a message. He called back quickly, and we talked about what I wanted. We arranged for Eric to stop by that afternoon. Eric came by, took measurements, showed me options. I selected one, and he said he would email me an estimate. When I checked email that evening, I had the estimate. I accepted the offer, and we arranged for the work to be done 5/30 while I was at work. When I got home, nothing had happened. I called Eric and Andy; Andy called back immediately with an explanation. The work was rescheduled for the next day and completed to my satisfaction.
Description of Work: Vinyl remnant installed in 6.75 x 5.75 mud room that had a plywood floor. All prep work was included.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

CARL C.
04/2008
5.0
carpet installation
  + -1 more
The problem areas were not part of the estimate and they took care of it no problem with no additional fees. They were great to deal with it, and we are very pleased. Chris and Dimas worked nonstop and did not take a break, and had the whole job done in less than 2 hrs. Not a bit of mess. I could not be happier.
Description of Work: Installed new carpet on stairs. They also fixed a problem area in our master bedroom and another problem downstairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Roger C.
04/2008
5.0
carpet installation
  + -1 more
Once we made our decision to go with 5 Star, we were impressed that we were able to get installation scheduled in less than a week. The installers arrived 23 minutes late; since this home isn't my primary residence that meant I had rushed to get there during peak traffic for no reason. After installation, there appeared to have been some paint scraped from an entry way when the fridge was moved, but at least it wasn't a wall that had been freshly painted. Also, we found that a small piece of baseboard didn't appear to be replaced properly, and we had some miscommunication with the lead installer. Thankfully, our 5 Star sales rep came out make sure everything was fixed to our satisfaction - something we are very grateful for as we are not handy. The floors look terrific, and overall we are pleased.
Description of Work: We were able to get an appointment set up to have a rep come out to the house right away to show us the products and discuss pricing. This was so much easier than going to a showroom. We told him we were getting the house ready to sell, so when he arrived he brought 3 samples of the most affordable top sellers for this purpose. This made it easy to pick out our final selection. We had 5 Star replace carpeting on a stairway and in the living room and upstairs bedrooms, and install laminate in the kitchen and bathroom. All old carpeting was removed and hauled away, and by paying a fee, they moved the furniture for us to get the work done.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$3,000

CATHERINE W.
04/2008
5.0
carpet installation
  + -1 more
We had some water damage from a sewer back-up so decided to rip out the affected pad, then totally sanitized, professionally dried, and dehumidified the entire area. Called and scheduled estimate to replace pad, and reinstall the carpet. Estimate completed in a timely manner. Workers showed up on time with new pad. Did a FABULOUS job; you can not even tell where the new part starts. All done in time for steam cleaners next day.
Description of Work: Replaced pad in area of basement affected by water/sewer back-up, then restretched and reinstalled carpeting before steam cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

JENNIFER E.
04/2008
5.0
ceramic tile, flooring contractor
  + 0 more
The floor in my kitchen had been torn up for about a year due to minor water damage. I called George to get an estimate and he said he would be in West Seattle that evening. I wanted ceramic tile installed, but the subfloor needed to replaced too. George was a very nice man, very professional and gave a very complete and reasonable estimate for the work I wanted done. He then indicated that he could call me the next day to see when they could put us on the schedule. He called, like he said he would, the next morning and indicated that the installers could do it in one day, on Monday (it was Friday.) I was thrilled! The installers arrived at 8 am sharp, like George told me they would. Victor and his helper were professional, and did an excellent job. Working with this company felt like working with a trusted neighbor. They followed through each step of the way, even though this was a small job. Thanks 5 Star Flooring!!!
Description of Work: Kitchen subfloor removed and replaced. Ceramic tile installed and grouted in an 8 by 8 kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,282.95

Porter D.
03/2008
5.0
carpet installation, ceramic tile, flooring contractor
  + 1 more
In a word, OUTSTANDING! Called Andy based upon reviews from Angie's List and from getting discouraged from going to routine carpet stores in the area. Andy came to our home with samples and spent as much time with us as we needed to make a selection. We got a free education in carpet manufacturing and the retail sales world. Once we narrowed our choices, Andy returned with his tile expert George who measured our master bath area. George was as knowledgeable as Andy and was extremely helpful. After our selections were made, the installations were scheduled. The crews that Andy uses are top notch. Victor who laid our tile is an old-world craftsman and the carpet crew had a unique challenge with the staircase and spent many hours molding the carpet to look fantastic. Clean up was quick and well done. Thank you, everyone involved with 5 Star Flooring!
Description of Work: New carpet throughout the entire home. Replace carpet in master bathroom with tile.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

JUDY L.
03/2008
5.0
carpet installation
  + -1 more
We informed 5 Star that we were interested in having a basement room and hallway re-carpeted following flood damage. We wanted to install low-VOC (volatile organic compounds - bad stuff to breath that generates that "new carpet smell") carpet that would not off-gas and was environmentally friendly. Eric worked with us to select a wool carpet and low-VOC pad. He was helpful and prompt in ordering the carpet and scheduling the installation. The initial installation was well done with the exception that the installer used a contact cement high in VOC content. When I called Eric to let him know of the problem, he responded that 5 Star would pull out the carpet, remove the pad, scrape up the contact cement, and reinstall everything with a different cement. The crew returned a couple of days later and did an excellent job of reinstalling the carpet without the "new carpet smell". 5 Star displayed excellent customer service by correcting the problem without being asked to do so.
Description of Work: Removed old carpet, installed pad and new carpet, and relocated a section of old carpet. Returned to correct an error and replaced pad and reinstalled carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,300

Jerry F.
02/2008
5.0
carpet installation
  + -1 more
Very well! Andy responded very quickly when I first contacted him and came over right away to give an estimate. He resolved all our questions and we have been very satisfied. The carpets look great and the price was very reasonable.
Description of Work: Remove old carpet and replace with new in several rooms & stairway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,428


Contact information

18303 Bothell Everett Hwy, Bothell, WA 98012

http://5starflooringinc.com

Service hours

Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
10:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
5STARSF944K3
Trade License Locale
WA
Trade License Authority
Washington State Department of Labor & Industries
Trade License Expiration
09/29/2024

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile,
Marble and Granite,
Basement Remodeling

FAQ

5 Star Flooring Inc is currently rated 4.8 overall out of 5.

Monday: 10:00 AM - 6:00 PM

Tuesday: 10:00 AM - 6:00 PM

Wednesday: 10:00 AM - 6:00 PM

Thursday: 10:00 AM - 6:00 PM

Friday: 10:00 AM - 6:00 PM

Saturday: 10:00 AM - 5:00 PM

5 Star Flooring Inc accepts the following forms of payment: American Express,Check,MasterCard,Visa
Yes, 5 Star Flooring Inc offers free project estimates.
Yes, 5 Star Flooring Inc offers eco-friendly accreditations.
No, 5 Star Flooring Inc does not offer a senior discount.
No, 5 Star Flooring Inc does not offer emergency services.
No, 5 Star Flooring Inc does not offer warranties.
5 Star Flooring Inc offers the following services: Flooring Sales & Installation - Carpet, Hardwood, Laminate, Vinyl, Tile, Green & Environment Friendly Products, & Natural Stone.
Sanding & Refinishing.

Contact information

18303 Bothell Everett Hwy, Bothell, WA 98012

http://5starflooringinc.com

Service hours

Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
10:00 AM - 5:00 PM