Gutter & Roof Solutions NW

This company had very poor communication and service with us. It took them three weeks to schedule an appointment with us. They were supposed to arrive by Noon on September 24, 2013. The two young men arrived around 1:30PM on 9/24/13, and left by about 4PM because of weather, which we understood. At most, they only cleaned out our garage gutters during this time. The bigger issue is they never called back and it took us multiple calls to this company and a request to cancel our service until they replied on 10/2/13. The two men came out again and completed more work on 10/3/13. However, after they completed work we identified three places, or gaps, in the installed gutter dome. If the gaps aren't filled, debris will roll right in, making the other installed gutter dome useless. The two men did inform us they couldn't get the moss guard from their company. They said either they, or the company would call back to let us know when they could apply the moss guard. Again, we haven't heard anything and our phone calls to them go straight to voice mail. With this type of service we began to think the company went of business but they are still advertising on TV and had expressed to us previously that they just very busy with customers. Overall we recommend the product but not this company to install it.

The salesman told me that the workmen would drop off the fascia ahead of time so that I could paint it the color of my house trim before they hung the gutters. I waited 3 weeks and no trim had been delivered. I called and was told that my fascia was an unusual size and they were having hard time finding the wood but they would deliver it by the end of the week - no wood. I called them again and this time they promised the wood fascia would be delivered. When I got home from work there was wood fascia on my driveway however it was warped and cracked. I called them and insisted they pick it up and bring me quality product. Again their excuse was they were having problems finding the correct size. This time they delivered decent wood fascia, I painted it the color of my trim and scheduled out to have my gutter work done for August 21st am. When I arrived home from work, I discovered my gutters were removed, and some of the fascia was removed leaving part of the upper framing exposed. I also saw that new wood fascia was on the driveway - apparently the fascia I had painted was the wrong size - again. Once again I painted the fascia and they returned to finish the job on September 5th - only they did not finish. The fascia wasn't hung straight, they did a sloppy make-shift job on a corner, and left my dish TV wire hanging all along the front of my house. They called me the next day wanting the rest of the their money. I explained that I would pay them when they finished. I sent them pictures of the damage, and have repeatedly tried to arrange a meeting with them to show them what had to be fixed. So far, they have been hard to reach and not made their schedule time. As of today, September 19, 2013, Gutter Solutions NW still has not made the repairs to my satisfaction. I would not recommend them to anyone.

Excellent service. Prompt estimate. Job was completed in a day and they cleaned up well at the end.

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They were quick to come out and provide us with an estimate. They provided us the lowest estimate, but not by much as compared to one of the other competitors we also received a quote from. We received several other quotes from additional roofers that were double or more in price. Based on ratings I found online, both the lowest bidders had similar ratings, so we went with Gutter Solutions Northwest and their Gaf Roofing material.
The job was estimated to be a partial day job, allowing there was no damage under the old materials that had to be dealt with. This is always the wildcard in a roofing estimate. As it turned out, there was some damage at either edge of the area being reroofed. This added to the time required to complete the job as we needed to re-sheet the roof. This was expected should they find damage under the old roofing material. Also, the individual who measured and provided the estimate, underestimated the size of the area. this resulted in the crew not having enough roofing material when they arrived. This further increased the time the job required. Overall time went from being a partial Friday, to Saturday and Sunday as well.
They did honor the original quote for the roofing material needed, even though the job was actually 2 squares larger than quoted. They did charge for re-sheeting based on the actual job size. This put me over what I wanted to spend for the project, but was not expected should the re-sheeting be needed.
During the project, a couple of rain showers passed through. During the heaviest of these, they failed to properly cover the roof. This allowed a significant amount of water to get under their tarps and leak into the house. I hade water literally flowing into the house through the seems of the living room windows, through a corner of a window in one bedroom and through a light fixture in another bedroom. At this point, it does not appear to have caused any damage and dried up without issue. The only way we will know for certain would be to tear off the drywall in those areas to inspect behind it. Hopefully everything dried up quickly and will not result in mold and mildew behind the walls in those areas. One we realized the tarps had not completely sealed the roof, they were quick to fix them, but at that point, a lot of water had already gotten into the house.
The actual roofing work seems solid and well done. I cannot complain in regards to the finished product, just some of what occurred along the way.
I would be hesitant to use them again due to the issues with not properly securing the tarps during the rain shower. The main reason I would use them would be to keep the roofing material consistent when I eventually finish the rest of the roof. If there is another Gaf Authorized roofer in the area, I would probably go with them instead.

The price was reasonable. I wasn't that impressed. They were unreliable. They did not have what they needed on them and had to come two additional times. They were not that great.

They showed up as promised removed all of my old gutters and down spouts, and cleaned up

Gutter Solutions was recommended by a friend in the neighborhood and they also had the most competitive price. They were able to fit us into their schedule under short notice. Now we have water running out the downspout instead of through holes in the gutter.

Very Good. October is a busy month for gutter people. I called 10 different gutter people and they were all out 3 - 6 weeks. I needed it done in 3 - 6 days. Don returned my call promptly and within hours texted a very good quote. He was happy to fit my job into his busy schedule. His crew performed it on the scheduled day (4 days from quote), were professional, and matched our trim color. I would definitely recommend him for another job.

Fantastic. September is a busy month for gutter people and, calling around, I found many were too busy for such a small job, didn't have availability for another month or were charging an outrageous minimum charge. Don returned my call promptly and was happy to fit my job into his busy schedule. In fact, he even showed up and did the work a day before I had planned to meet him in the morning which was much more convenient for me. I would definitely recommend him for another job.

Met for an estimate and scheduled the work for a couple weeks later. Nicely done.

A close encounter with a large branch during the winter severely damaged the existing gutters. I called around to get estimates to replace the gutter. Once company, though listed as doing repair and replace, said they were actually more of a roofing company. They recommended Gutter Solutions. Gutter Solutions owner (Don Rosen) came by to provide me an estimate -- actually several; Don readily provided estimates for several options including with or without various filtering systems. The filtering systems are fairly expensive-- ranging from $5/foot to $40/foot price apparently correlating with quantity of advertising. Since I doubt that any filtering system will eliminate cleaning in this climate; I chose a system that's easy to clean. Who ever Don's distributor is, they have a wide range of colors available to match existing trim. We were able to match my house trim even though it was a custom mix. Other contractors had limited range of colors and charged extra for any color other than the default. After selecting options, we set a date. Don and his helper showed up on time and went right to work ---- in less than 3 hours they were finished--gutters installed and old ones removed.Looks great! Of course it'll be a year before I know how well the filtering system works; but I'm confident it'll perform better the the original gutters.