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Gutter & Roof Solutions NW

Gutters, Roofing

About us

With over 20 years of experience, Gutter & Roof Solutions NW knows how to ensure your gutters and roof are working to their full potential. Roofing and gutters are part of the same system, and without both aspects being in top condition, water can penetrate your home’s interior and the soil on your property, leading to erosion and decay. Our roofing repair and installation services will further complete your home’s exterior protection. The Valor Gutter Guard system offers top of the line gutter protection, preventing debris from entering your gutters and maximizing water flow. We offer a variety of roofing materials to service all your roof repair and replacement needs, and our experienced professionals will always give you a quality solution and great customer service.

Business highlights

15 years of trusted experience
Emergency Services Offered

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

3.741 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
46%
4
12%
3
15%
2
10%
1
17%


Rating CategoryRating out of 5
quality
4.2
value
3.8
professionalism
4.0
responsiveness
3.9
punctuality
3.9
Showing 26-41 of 41 reviews

Daniel D.
11/2019
5.0
roofing
  + -1 more
It went extremely well.
Description of Work: Replace sealer around two vents thru metal roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bert P.
10/2016
3.0
gutter repair
  + -1 more
It is still on going.
Description of Work: Gutter and Roof replacement.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$16,000

Gerald W.
10/2016
4.0
plumbing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Richard & Barbara E.
07/2016
1.0
gutter repair
  + -1 more
unknown
Description of Work: We are extremely displeased with the quality of their product and their work. They have ignored our calls and letter, ignored a letter from our attorney and ignored a letter from the Washington Attorney General. We are now going after their license and will be filing a complaint with the Construction Contractors License Board. They do not shrink from the task!
Rating CategoryRating out of 5

Richard & Barbara E.
01/2016
2.0
gutter repair
  + -1 more
unknown
Description of Work: Met them at a Home Show, spun the wheel and won "free rain gutters." Salesman came and said we didn't need new gutters but gave us a $400 credit toward the new rain gutter covers. This was, in our opinion, a bait and switch. The company later said they don't install rain gutters without installing the gutter covers. We ended up with more drips after the installation and learned that we must use a long-handled brush to sweep debris off the covers. They didn't leave us the promised brush and only brought it back when we called about it. The company tried to explain away the dripping by saying all gutters drip. Ours did not drip before the work was done! We bought the covers to avoid climbing onto the roof to clean the gutters. The company is to come back and re caulk the seams in an attempt to eliminate the dripping. Still waiting. This turned out to be a very expensive home repair and we yet to say we are pleased with the results.
Rating CategoryRating out of 5

Response from Gutter & Roof Solutions NW
Dear Mr. & Mrs. [Removed Member Name], I am truly sorry that your experience with Gutter Solutions NW has been poor. I never wish for my customers to have a poor experience with my company. I would like to lay out the facts as I see them from my records. I understand that you spun the wheel at one of our Home shows and won “free gutters with the purchase of one of our gutter protection products”. My understanding of the gutter issue is that the salesman that presented our product to you recommended that you not replace your gutters as they were in great shape and that you use the “free gutters” for a discount on your total sale. He discounted you $400 off of your total purchase. Regardless, on October 2nd, 2015 you signed a contract with our company to install 138’ of Gutter Dome gutter protection. On October 28th, 2015, my installation manager and crew showed up at your residence to install the product. At no time did you mention your issue with the gutter discount with them. My crew installed your product in one business day. On November 2nd, 2015, my installation manager scheduled you for a service call after realizing that the crew had failed to leave you with a pole & brush and to address excessive dripping of your gutters. The crew arrived onsite on November 20th, 2015 to address the issues. It is important to note that when addressing excessive dripping, that we must look first at the valleys of the home to ensure that there is not excessive debris interfering with the flow of water and that the channels of the product are properly caulked to prevent the flow of water through these escape points. The crew got up onto the roof and cleaned the excessive debris out of the valleys of the home and took pictures to show the installation manager the state of the valley gutter protection. Your notes on the service call sheet indicated that this was not acceptable. Over the next month, my installation manager scheduled two additional service calls and personally visited with you about the results of those calls. It was at that final visit that he discovered that you were not satisfied with the free gutter discount previously given to you in the base contract and authorized an additional payment of $290 that was immediately paid to you in the form of a check. That made for a total of $690 for 138’ of 5” gutters or $5 a foot. This is more then fair when pricing any new gutter product. Additionally, he explained to you the term “tiger stripping” and the fact that any gutter protection product has a very small amount of dripping. This is due to the front lip of the product that is made of metal or aluminum. That small metal lip is used to secure the product to your gutter in order to prevent it from being blown off in high winds. Unfortunately, that small lip is in fact forward of the mesh designed to “catch” the water flowing off of your roof. The cost trade-off is occasional drips of water caused by rain hitting that small strip of metal and moving away from your home. I know he has explained all of this to you, but it is important for me to restate what has been said. I strive to satisfy all of my customers and meet my obligations. However, I also have a moral obligation to my employees. My company maintains solid paperwork with accompanying pictures when necessary to record the story of an install. In this case I feel my employees have performed their work in an acceptable way. However, if you wish to discuss this matter with me in person, I am always available to my customers. Sincerely, Bill

FRED/JUDY W.
09/2015
5.0
gutter repair
  + -1 more
unknown
Description of Work: DOS 9/20/2015 $4000
Rating CategoryRating out of 5
Yes, I recommend this pro

Jill D.
03/2015
1.0
gutter cleaning, gutter repair
  + 0 more
unknown
Description of Work: We set an appointment to learn about the product and service as we were really interested in getting something to keep our gutters clean. The product looked good so we asked for references before making a commitment. The salesman said he would send us some but we never heard back from him or the company again. We can only assume they didn't have any good references from satisfied customers to give us.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


FRED/JUDY W.
02/2015
5.0
gutter repair, roof cleaning, roofing
  + 1 more
unknown
Description of Work: They fixed the problems with our gutters and installed perforated covers. They were going to clean the roof at the same time, but we have a metal tile roof, which is extremely slick when it rains, and the installer wisely decided that he couldn't do the cleaning safely, and so the cleaning was postponed. The charge for cleaning was removed from the bill, and they will return to do the cleaning. The covers seem to be very high quality, and the cleanup was well done too.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Sabrina G.
06/2014
4.0
gutter repair
  + -1 more
unknown
Description of Work: The estimator came out and attempted to hard sell us on the product. We told him the price might be less than their competitors, but it was more than we thought it was worth. He arrived 15 minutes early and when he left, he did not close the gate and our dog got out. A week later the company called offering us a "deal" because they had met their quarterly quota, so we could get their wholesale price if we had another estimate made. I told them if they couldn't give me their final price over the phone based on their previous estimate (measurements), we weren't interested in having someone come out and try to hard sell us again.

Rating CategoryRating out of 5
professionalism
3.0

$3,500

Vernisa S.
08/2013
4.0
gutter cleaning
  + -1 more
unknown
Description of Work: Performed work in a professional manner within 2 hours. Workers could have cleaned up and removed debris more thoroughly.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$3,830

Suzette Y.
03/2013
5.0
gutter repair
  + -1 more
They showed up as promised removed all of my old gutters and down spouts, and cleaned up
Description of Work: I was thrilled with Gutter Solutions NW, Brody and Ryan the two that installed my new gutters with screen domes were efficient and did an awesome job! Hopefully, I will never have to send my son up to clean my gutters ever again! The colors of the gutters and down spouts were perfect I would highly recommend Gutter Solutions NW, they cleaned everything up and did an excellent job!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,300

Joshua B.
12/2012
5.0
gutter repair
  + -1 more
Gutter Solutions was recommended by a friend in the neighborhood and they also had the most competitive price. They were able to fit us into their schedule under short notice. Now we have water running out the downspout instead of through holes in the gutter.
Description of Work: We had an old rusted out gutter on the back of our house that Gutter Solutions replaced with a new aluminum continuous gutter to match the newer gutter on the front of our house.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$300

Brad K.
10/2012
5.0
gutter repair
  + -1 more
Very Good. October is a busy month for gutter people. I called 10 different gutter people and they were all out 3 - 6 weeks. I needed it done in 3 - 6 days. Don returned my call promptly and within hours texted a very good quote. He was happy to fit my job into his busy schedule. His crew performed it on the scheduled day (4 days from quote), were professional, and matched our trim color. I would definitely recommend him for another job.
Description of Work: Install gutters (110 ft) and downspouts (50 ft) on our Rambler. I removed and disposed our old gutters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$570

Nathan K.
09/2012
5.0
gutter repair
  + -1 more
Fantastic. September is a busy month for gutter people and, calling around, I found many were too busy for such a small job, didn't have availability for another month or were charging an outrageous minimum charge. Don returned my call promptly and was happy to fit my job into his busy schedule. In fact, he even showed up and did the work a day before I had planned to meet him in the morning which was much more convenient for me. I would definitely recommend him for another job.
Description of Work: Installation of a new ~20 ft horizontal gutter along a dormer addition to my house's second story - connecting it with an existing downspout. Minimum was $200 and price above includes tax.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Marth C.
03/2012
5.0
gutter repair
  + -1 more
Met for an estimate and scheduled the work for a couple weeks later. Nicely done.
Description of Work: Small job, (added one downspout and cleaned one) but did it well, timely and professionally. Nice guys.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Bruce P.
04/2011
5.0
gutter repair
  + -1 more
A close encounter with a large branch during the winter severely damaged the existing gutters. I called around to get estimates to replace the gutter. Once company, though listed as doing repair and replace, said they were actually more of a roofing company. They recommended Gutter Solutions. Gutter Solutions owner (Don Rosen) came by to provide me an estimate -- actually several; Don readily provided estimates for several options including with or without various filtering systems. The filtering systems are fairly expensive-- ranging from $5/foot to $40/foot price apparently correlating with quantity of advertising. Since I doubt that any filtering system will eliminate cleaning in this climate; I chose a system that's easy to clean. Who ever Don's distributor is, they have a wide range of colors available to match existing trim. We were able to match my house trim even though it was a custom mix. Other contractors had limited range of colors and charged extra for any color other than the default. After selecting options, we set a date. Don and his helper showed up on time and went right to work ---- in less than 3 hours they were finished--gutters installed and old ones removed.Looks great! Of course it'll be a year before I know how well the filtering system works; but I'm confident it'll perform better the the original gutters.
Description of Work: Remove old gutter, replace with new gutter/cover system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200
    • 1
    • 2(current)

Contact information

20 37th St NE Suite A, Auburn, WA 98002

http://www.guttersolutionsnw.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Licensed*

Trade License Number
GUTTERS845CJ
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Gutters,
Roofing

FAQ

Gutter & Roof Solutions NW is currently rated 3.7 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: Closed

Gutter & Roof Solutions NW accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Gutter & Roof Solutions NW offers free project estimates.
No, Gutter & Roof Solutions NW does not offer eco-friendly accreditations.
No, Gutter & Roof Solutions NW does not offer a senior discount.
Yes, Gutter & Roof Solutions NW offers emergency services.
Yes, Gutter & Roof Solutions NW offers warranties.

Contact information

20 37th St NE Suite A, Auburn, WA 98002

http://www.guttersolutionsnw.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed