Gutter & Roof Solutions NW
About us
With over 20 years of experience, Gutter & Roof Solutions NW knows how to ensure your gutters and roof are working to their full potential. Roofing and gutters are part of the same system, and without both aspects being in top condition, water can penetrate your home’s interior and the soil on your property, leading to erosion and decay. Our roofing repair and installation services will further complete your home’s exterior protection. The Valor Gutter Guard system offers top of the line gutter protection, preventing debris from entering your gutters and maximizing water flow. We offer a variety of roofing materials to service all your roof repair and replacement needs, and our experienced professionals will always give you a quality solution and great customer service.
Business highlights
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 51% | ||
| 11% | ||
| 14% | ||
| 8% | ||
| 16% |
"Thank you so much for your kind review, [Member Name Removed]! It was a pleasure working with you! -Lisa A."
"Thank you! We appreciate your feedback."
"Mr. [Member Name Removed], Going through the reviews, I see you weren't happy with our company. Your feedback is invaluable to us regardless if it's negative or positive. I sincerely apologize and if you'd like to discuss anything further, feel free to contact me. Thank you, Tracy 253.737.5062 Gutter & Roof Solutions NW"
"Thank you! We always appreciate it when customers take the time to write a review."
"Ms. [Member Name Removed], I apologize for not responding to your review sooner. The grade you gave us is concerning. We never want any of our clients to feel rushed or taken advantage of when our sales people visit you. I sincerely apologize for his behavior. If you'd like to discuss this further, please feel free to reach out to me. Tracy 253.737.5062 Gutter & Roof Solutions NW"
"Thank you! We're glad you're happy."
I should have done a better job of researching this company, so I do take part of the blame. We had the valor gutter covers installed on the front of the house and added the gutter tune up to the entire house. I was told by the sales person that the gutter tune-up would include cleaning the inside and outside of the gutters. We paid $2300 for about 40 feet of new valor gutter cover on the front of the house and for them to come out pull the leaves out and spray water on the inside...LOL!!! Oh yeah the job took them less than one hour and my gutter are still dirty on the outside. They were suppose to arrive at 9 am they didn't get to my home until 2 pm (took the whole day off). They also had to return the next week for the gutter tune-up because it wasn't on the tech's work order. The tech was not able to reach anyone in the office at 2:45 pm to get an approval. I showed him my contract showing the gutter tune up, but he still refused to complete the work.
After calling several times, I got in touch with Hal I was told by Hal that they would give me a call on Monday to setup a time to come out to complete the work. Surprise!!! They showed up on Monday without my knowledge to complete the gutter tune-up. So I was not able to check the completed work. I do not like workers roaming around my home with out my knowledge, would have liked a call that they were coming.
If you decide to use this company make sure to ask for recent references, also check them out on Home Advisor, Yelp, and BBB.
"Dear Ms. [Member Name Removed], We apologize for any misunderstanding that you may have experienced with our company. It is always our intent to remain open and honest with all of our customers. My records indicate that you initially met with Karl, one of our sale representatives, on January 5th, 2016. My records also indicate that you later called him back to your residence to purchase our Valor gutter protection product the following day, January 6th, 2016. I was unable to schedule him to be available for your final paperwork until January 7th, 2016 at 6:00 pm. Once the paperwork was delivered to our office by Karl, my operations manager called you on January 8th, 2016 to schedule you for an installation appointment of your choosing. You scheduled an appointment with Hal and his crews for January 11th, 2016. During that appointment, 130 feet of Brown Large Mesh Valor gutter protection and two Hi Flow Smart Miters were installed on your home within one business day. I am truly sorry that your experience has been negative in nature. We truly are a no high pressure sales company. Our ultimate goal is merely to show our customers the value in purchasing the #1 rated gutter protection in our nation today. For a third party review, please feel free to go to [hyperlink removed]. You have purchased the number 1 rated product being sold today. Additionally, I see that you had a two day cooling off period following the presentation of our product, as well as the 3 day right to rescission built into your contract. If you have any questions that I can help you with, please feel free to contact me at (253) 329-2461. I remain free to discuss any issues in regards to high pressure sales as this is not what my company represents. Best Regards, Bill"
"Dear Mr. & Mrs. [Removed Member Name], I am truly sorry that your experience with Gutter Solutions NW has been poor. I never wish for my customers to have a poor experience with my company. I would like to lay out the facts as I see them from my records. I understand that you spun the wheel at one of our Home shows and won “free gutters with the purchase of one of our gutter protection products”. My understanding of the gutter issue is that the salesman that presented our product to you recommended that you not replace your gutters as they were in great shape and that you use the “free gutters” for a discount on your total sale. He discounted you $400 off of your total purchase. Regardless, on October 2nd, 2015 you signed a contract with our company to install 138’ of Gutter Dome gutter protection. On October 28th, 2015, my installation manager and crew showed up at your residence to install the product. At no time did you mention your issue with the gutter discount with them. My crew installed your product in one business day. On November 2nd, 2015, my installation manager scheduled you for a service call after realizing that the crew had failed to leave you with a pole & brush and to address excessive dripping of your gutters. The crew arrived onsite on November 20th, 2015 to address the issues. It is important to note that when addressing excessive dripping, that we must look first at the valleys of the home to ensure that there is not excessive debris interfering with the flow of water and that the channels of the product are properly caulked to prevent the flow of water through these escape points. The crew got up onto the roof and cleaned the excessive debris out of the valleys of the home and took pictures to show the installation manager the state of the valley gutter protection. Your notes on the service call sheet indicated that this was not acceptable. Over the next month, my installation manager scheduled two additional service calls and personally visited with you about the results of those calls. It was at that final visit that he discovered that you were not satisfied with the free gutter discount previously given to you in the base contract and authorized an additional payment of $290 that was immediately paid to you in the form of a check. That made for a total of $690 for 138’ of 5” gutters or $5 a foot. This is more then fair when pricing any new gutter product. Additionally, he explained to you the term “tiger stripping” and the fact that any gutter protection product has a very small amount of dripping. This is due to the front lip of the product that is made of metal or aluminum. That small metal lip is used to secure the product to your gutter in order to prevent it from being blown off in high winds. Unfortunately, that small lip is in fact forward of the mesh designed to “catch” the water flowing off of your roof. The cost trade-off is occasional drips of water caused by rain hitting that small strip of metal and moving away from your home. I know he has explained all of this to you, but it is important for me to restate what has been said. I strive to satisfy all of my customers and meet my obligations. However, I also have a moral obligation to my employees. My company maintains solid paperwork with accompanying pictures when necessary to record the story of an install. In this case I feel my employees have performed their work in an acceptable way. However, if you wish to discuss this matter with me in person, I am always available to my customers. Sincerely, Bill"
"I am very sorry to hear that you are having issues with your project. I will have someone in the morning give you a call and we always correct any service issues with our work. Your issues will be addressed."
Where do I start?! The provider started working on the roof the day they promised. However, it looks like the guys who did the actual work is not their own but another company called Wetcity roofing. They were pretty efficient and professional in general. When the job was done, I looked around to see if there are any issues with it and paid the rest of the balance when I did not see any. That was my biggest mistake. The day after we wrote them the check, we noticed the following issues -
1. One of the skylights was crooked
2. They used a lot of caulking in the interior of the skylight and we can see smudges on it. They didn't even put any paint on it.
3. There were about 30-40 nails sticking out all over the overhang of the roof and you can see them clearly.
This is when the trouble started. I contacted them to get these fixed since there's a "lifetime" warranty on the install. We agreed on a time for a roofer to come in and take a look at the issues. He never showed up and he never returned my calls. I called the main office to ask about this and they said they will contact him and let me know when he will come. Eventually, we scheduled an appointment for a different day and again, the guy did not show up. He has practically gone AWOL. I was already losing my patience at this point and talked to the GSNW's service people to tell them that I am really not happy about how things are going. This was all on a Friday and the general manager called me first thing Monday morning to talk about this. He "guaranteed" me that he will make sure to send someone in the next couple of days to fix the skylight but only if there's no rain. I said I understand and asked him to let me know when they come in so that I can show them the problems. A week has passed with on and off rains - so I didn't bother pinging him cause they cant do anything in that weather. Over the past weekend, the weather forecast was pretty favorable with no rain for 3-4 days. I waiting for them to call but they didn't for 2 days. So, I called them again to schedule the work and they said they will send someone soon. Two days later, a roofer called me at about 8AM on a Thursday, when I was heading to work, and said he plans to be at the property in 10-15 minutes???!! What the h*** happened to giving me a heads up the day before or at least a couple of hours earlier? I said I can't make it as I need to be at work and he can go and take a look at the issue with the nails. He called me later that he "took care" of the nails but want me to be there to figure out what's wrong with skylight. We agreed to meet around 2pm the next day. Then on Friday morning, another roofer called me at 10:30 and asked if he can come in early around 11 or 12? I don't know if they realize people work on weekdays but I told him we agreed to meet at 2 and I cant reschedule it cause I need to work in the morning. I told them the latest I can meet is 1:30 and he said he will there. Not so surprisingly, they never showed up. When I contacted them, they are working on a different roof and that is taking longer than expected!!! So, they asked me if we can schedule for the next Monday. I'm usually a patient guy but that has pushed me to the boiling point. After talking to the manager again, the guy finally showed up and fixed the problem with the skylights and the nails - although he sort of lied to my face when I asked him if he walked around the house with the magnetic scanner or something like that to pick up any nails on the ground. He said he did but I know he didn't cause I was watching him work and never saw him do that. Moreover, he forgot his nail cutting machine behind the house which wouldn't have happened if he walked around the house.
Anyway, I initially started writing this review back in April or so when I was really furious about the roofer. I waited until now so that I can calm down and see if I can write it with a less meaner tone :). Not sure if it worked. If I submitted it back then, the review ratings would have all been F.
Summary:
Final job was done well although there were some initial issues.
No value for customer's time.
Licensing
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