Gutter & Roof Solutions NW

Extremely polite, professional and good clean up when complete. The entire job was completed in 1 day including removal of the old gutters and downspouts.

Very well, good professional work. Entire project finished in 1.5 days. Only negative was poor communication with their office and installation coordinator.

I had many problems with the original install. 4 of 5 miter joints leaked and were done very poorly, there was damage to one of my windows and to a lot of areas on my freshly painted barge board, a roof valley missed any gutter altogether, there were white fittings throughout my Linen colored gutter system, there were gaps in the Valor gutter guard and areas of the Valor were channeling water underneath the shingles along the barge board. The Production Manager, Don, contacted me right away however the conversation was very difficult. Don went on and on about people trying to take advantage of the company and came off like he was accusing me of trying to avoid paying the full agreed price. I ended up a little upset but was able to explain that I just wanted proper gutters and needed the problems fixed. Don promised that his best guy would re-do all of my miter joints, the Valor problems would be fixed, the white fittings would be painted the correct color and I would be left with some of the Linen spray paint for touch-ups. 1st repair attempt - the gutter crew showed up and had zero linen colored gutter on their truck and told me they were expecting to just be working on the Valor gutter guard. I insisted that they re-work the miter joints so they had to send a guy 2.5 hrs round trip to pick up some gutter. They spent time getting my Valor gutter guard working correctly while another guy was picking up materials. The crew replaced the worst section of gutter and the new miter joints on the replaced section look good. Unfortunately I didn't notice that one section of the gutter was sloped completely wrong. Also, the crew couldn't replicate a leak with a garden hose on one of the miter joints and ran out of time so that joint wasn't replaced. 2nd repair attempt - this went smooth, the section of gutter that had been repaired had the slope re-worked and is functioning well. Still no work on the 5th miter joint that was bad. 3rd repair attempt - I was finally able to get a video of the last miter joint leaking substantially during a good rain. I contacted the Production Manager Don again, this conversation was even more difficult. Don was aggressive and disrespectful, he told me that I need to understand the difference between "Industry Standard" and "Gold Standard" and told me I was "one of those guys that will never be happy." Talked over me during the entire conversation and literally yelled at me on the phone - I am blown away by how he chose to speak to a customer. Don agreed to have an assistant call me to schedule a service call on the leaky miter joint, during scheduling I mentioned that Don had initially told me this miter joint would be replaced by "his best guy" and she said she made a note of it. I returned home from work to find that the miter joint was not replaced, they beat the jagged edges over with a hammer and added more caulk inside the joint. I contacted Don's assistant and asked why the joint was not replaced, she had to ask around and got back to me a little later that morning - she explained that management decided the miter joint is "Up to Industry Standards" and that they would not be replacing it and considered my job complete. Currently I am waiting on two local gutter companies to come take a look and provide a quote to replace this section of gutter with a proper miter joint. I will update this review if I hear anything from Gutter Solutions NW but I fear I am stuck with shoddy work at this point. Don't spend $6,200 on garbage gutters like I did, find a reputable company that respects their customers and doesn't turn out terrible work.

The team of Corey and Matthew were great. They were very professional. They got the job done in one day. And, their cleanup was exceptional. Highly recommend.

It was fine, above average. They got here on time, did the job, and cleaned up. The price was good. They went above and beyond.

Experience was very good. They came in to the job very professionally and cleaned everything up. There's no debris left. Excellent to work with. The office staff kept us informed in terms of the timing on when they would be here. The office staff was very responsive. Very positive experience working with them.

We are very satisfied from initial contact through the completion.

They did great job, especially for the gutters and roof. I will not use them again because I will be long gone before the roof needs to be replaced.

It took the company 90 days to finish my roof. I had to get an attorney to speed up the process. Hal was a real bully. after the 60 day mark I called and asked him if I would be needing to get an attorney and he became very rude and unprofessional. At the final inspection he again bullied me and a neighbor of mine. I would never recommend this company.

They were extremely easy to work with and very efficient. We are very happy with the job they did.

He had sent out notices through our neighborhood in pamphlets to advertise his roof & gutter solution & it was going to be a free check. I wanted him to check the front of my roof because I thought a roof & gutter solution man would be able to analyze whether it had been fixed properly. I thought now is a good time to have it checked while he's offering a free service and it would be at no cost to have him come out and look at the roof. He set up an appointment within a short amount of time and came out but didn't knock, my appointment was at 8:30 in the morning. Finally at 9:30 I decided I better go see if I could find him. I went outside around my house into the back yard and sure enough there he was. I said I really don't want people crawling around on my roof or checking things out before I've had a chance to meet with them and talk with them. He said he didn't need to crawl on the roof he was able to get the measurement from down below on the ground. I thought that was strange. At a later time I found him on the roof. He said he had a new gutter solution plan, so I asked what was the problem. And he said under the roof there is some deterioration of paint under there. He indicated that there was moisture coming through. The he immediately came down and handed me some paperwork that was already filled out. He immediately said his new invention would be $7,000 but I could buy it today for $4,000. I still wasn't even interested but I thought I could talk to him more when we got into what he found on my roof. Well, he never even mentioned that. I said I didn't even think this was really a problem. I knew it wasn't, I'd had other people look at it and say it's not a problem. He asked if we could sit down somewhere so I brought him into my living room. He immediately had me signing papers when we sat down. he gave me what looked like a contract. He just kept telling me please sign here, please sign here, please sign here, he'd hand me another, please sign here. Nothing about what was in it or even letting me have a chance to even read it or read anything. He was ready to sell me his new invention whether I wanted it or not. I really hadn't planned on being interested in this, but before I realized it he had had me sign a contract but he didn't even tell me this is a contract. I was still looking for an answer for why I call him. I had other roofers up there and they said it definitely wasn't needed. I am very, very unhappy about it. He really forced this down my throat, it was a big scam. I think I gave him too much information and he went ahead and used that to sell me his new invention. He was more concerned about that than even answering my questions.

The roofing and the gutters were perfect. They did an excellent job of replacing what needed to be replaced. I have no problems with that. We've had the roof for almost 2 years now. They were really expensive but other than that, they did a very good job. They were here and they did everything. They told me step by step what they were doing with whatever they replaced and what they are replacing it with. They were really good. It was wonderful. I had my grandkids out and they were very considerate.

It's fine. They did it in a day. They're very nice. So far, so good. We haven't had any problems. It's obviously more for rain and stuff that gets in your gutters. My sealing does the job. The pricing seemed expensive to me.

I should have done a better job of researching this company, so I do take part of the blame. We had the valor gutter covers installed on the front of the house and added the gutter tune up to the entire house. I was told by the sales person that the gutter tune-up would include cleaning the inside and outside of the gutters. We paid $2300 for about 40 feet of new valor gutter cover on the front of the house and for them to come out pull the leaves out and spray water on the inside...LOL!!! Oh yeah the job took them less than one hour and my gutter are still dirty on the outside. They were suppose to arrive at 9 am they didn't get to my home until 2 pm (took the whole day off). They also had to return the next week for the gutter tune-up because it wasn't on the tech's work order. The tech was not able to reach anyone in the office at 2:45 pm to get an approval. I showed him my contract showing the gutter tune up, but he still refused to complete the work. After calling several times, I got in touch with Hal I was told by Hal that they would give me a call on Monday to setup a time to come out to complete the work. Surprise!!! They showed up on Monday without my knowledge to complete the gutter tune-up. So I was not able to check the completed work. I do not like workers roaming around my home with out my knowledge, would have liked a call that they were coming. If you decide to use this company make sure to ask for recent references, also check them out on Home Advisor, Yelp, and BBB.

I received something in my mailbox about this company and they were offering 75% off of labor. I decided to have them come out to look at my gutters to see if there was any work necessary. I had someone put the gutters up a few years ago, but just wanted to get a second opinion. The gentleman that came out was a sales representative and not a contractor, named Carl. They had some sort of new gutter guard system that they were very adamant in trying to get me to purchase. I told them that I was not yet ready to decide. I wanted to take my time in making a decision in choosing a company, materials etc. The salesperson was also very persistent and almost forceful in his sales tactics. They had called back a few weeks later to set up another appointment. They came out and quoted $4000 for the job. He was very determined to start the work quickly, as he started writing the contract out that same day. I do not regularly do this type of work often, and he was having me sign many different documents. He VERY briefly explained each of them (maybe giving one piece of information about each document) , but not actually telling me that I was signing up to have them do the job. I thought that they were trying to gather records for clerical purposes. So when I sign the documents, the gentleman left. Towards the end of the business day, someone called from the company saying that they would come out the next morning, not giving me the chance to read over the documentation before they came over. The gentleman that came out did not let me know that he was beginning the work. He did not notify me when he arrived, started to work and did not explain a single task that he accomplished while he was there, so there isn't really any way for me to verify that the work that I had paid for was actually done. The only information I had was a brochure, which is why I really wasn't ready to commit to a company. I finally got a chance to read the papers I signed and I didn't realize I was agreeing to have them do the work and it was never explained to me in that way. I signed maybe 10 separate documents so it was hard to keep them in order, let alone go through each of them individually. Called the company a few different times to try and remedy the situation, as the contract stated that I had to pay in full when work was completed; which was work that I did not plan on completing at the time. In the contract that I signed, the company had grounds to sue if I did not pay for the work in full upon completion, so I was forced to pay off the entire amount.

The estimator arrived 2 hours early - well outside of our window of availability. Thus we really did not have time to talk to him, but here are the facts and figures: We have approximately 240 linear feet of gutter on a 2 story home. The quote was $8233 but discounted by $200 and another $450 as 50% of normal labor This works out to $30/ft for the product and about $4/ft for the installation at their normal rate and $2/ft for installation with their discount. I could not envision spending $32 per foot to have any gutter screen installed and I certainly question if that is 50% of competing offers. Really seemed like a waste of my time.

Ed Train promised to get me the quote via email within 2 days. I did not hear from him in that time so I emailed him and finally got a response. After I had met with everyone I had considered I sent out emails with more questions. Unfortunately he did not respond for 5 days and I had already received everyone else's answers and driven around 2 counties to see their gutters with covers to see what they looked like on homes. I had searched the internet in numerous place for several of the companies but did not find what I was looking for so I asked them to provide addresses in my area. Ed also wrote that he had told me that I would be provided with a brush and an extender pole to maintain the screens. There is no way I could reach the screens on the second floor. I didn't remember him telling that to me. No matter, I am not paying that price so that I wouldn't have to maintain my gutters from all the pine needles and pollen as that is what the product is supposed to do for me.That is why I gave the Quality a D.

Still unresolved. I've been waiting for a phone call from them for two weeks. Am strongly considering small claims court now. The work was done October 13. More water flows down the FACE of the gutters than gets into the trough (gutter). This is rain country, for Pete's sake. Gutters are a must! I was so much better off before their work was performed.

Where do I start?! The provider started working on the roof the day they promised. However, it looks like the guys who did the actual work is not their own but another company called Wetcity roofing. They were pretty efficient and professional in general. When the job was done, I looked around to see if there are any issues with it and paid the rest of the balance when I did not see any. That was my biggest mistake. The day after we wrote them the check, we noticed the following issues - 1. One of the skylights was crooked 2. They used a lot of caulking in the interior of the skylight and we can see smudges on it. They didn't even put any paint on it. 3. There were about 30-40 nails sticking out all over the overhang of the roof and you can see them clearly. This is when the trouble started. I contacted them to get these fixed since there's a "lifetime" warranty on the install. We agreed on a time for a roofer to come in and take a look at the issues. He never showed up and he never returned my calls. I called the main office to ask about this and they said they will contact him and let me know when he will come. Eventually, we scheduled an appointment for a different day and again, the guy did not show up. He has practically gone AWOL. I was already losing my patience at this point and talked to the GSNW's service people to tell them that I am really not happy about how things are going. This was all on a Friday and the general manager called me first thing Monday morning to talk about this. He "guaranteed" me that he will make sure to send someone in the next couple of days to fix the skylight but only if there's no rain. I said I understand and asked him to let me know when they come in so that I can show them the problems. A week has passed with on and off rains - so I didn't bother pinging him cause they cant do anything in that weather. Over the past weekend, the weather forecast was pretty favorable with no rain for 3-4 days. I waiting for them to call but they didn't for 2 days. So, I called them again to schedule the work and they said they will send someone soon. Two days later, a roofer called me at about 8AM on a Thursday, when I was heading to work, and said he plans to be at the property in 10-15 minutes???!! What the h*** happened to giving me a heads up the day before or at least a couple of hours earlier? I said I can't make it as I need to be at work and he can go and take a look at the issue with the nails. He called me later that he "took care" of the nails but want me to be there to figure out what's wrong with skylight. We agreed to meet around 2pm the next day. Then on Friday morning, another roofer called me at 10:30 and asked if he can come in early around 11 or 12? I don't know if they realize people work on weekdays but I told him we agreed to meet at 2 and I cant reschedule it cause I need to work in the morning. I told them the latest I can meet is 1:30 and he said he will there. Not so surprisingly, they never showed up. When I contacted them, they are working on a different roof and that is taking longer than expected!!! So, they asked me if we can schedule for the next Monday. I'm usually a patient guy but that has pushed me to the boiling point. After talking to the manager again, the guy finally showed up and fixed the problem with the skylights and the nails - although he sort of lied to my face when I asked him if he walked around the house with the magnetic scanner or something like that to pick up any nails on the ground. He said he did but I know he didn't cause I was watching him work and never saw him do that. Moreover, he forgot his nail cutting machine behind the house which wouldn't have happened if he walked around the house. Anyway, I initially started writing this review back in April or so when I was really furious about the roofer. I waited until now so that I can calm down and see if I can write it with a less meaner tone :). Not sure if it worked. If I submitted it back then, the review ratings would have all been F. Summary: Final job was done well although there were some initial issues. No value for customer's time.

Installers arrived on time, were very professional, did a fantastic installation, remained focus on job until completion, cleaned all areas once job completed, and answered any questions we had. The house looks brand new! I asked them for some business cards as I'm sure the neighbors will want to know what company did the gutters. We will call them out again to install the gutters on our shed this summer.

This company had very poor communication and service with us. It took them three weeks to schedule an appointment with us. They were supposed to arrive by Noon on September 24, 2013. The two young men arrived around 1:30PM on 9/24/13, and left by about 4PM because of weather, which we understood. At most, they only cleaned out our garage gutters during this time. The bigger issue is they never called back and it took us multiple calls to this company and a request to cancel our service until they replied on 10/2/13. The two men came out again and completed more work on 10/3/13. However, after they completed work we identified three places, or gaps, in the installed gutter dome. If the gaps aren't filled, debris will roll right in, making the other installed gutter dome useless. The two men did inform us they couldn't get the moss guard from their company. They said either they, or the company would call back to let us know when they could apply the moss guard. Again, we haven't heard anything and our phone calls to them go straight to voice mail. With this type of service we began to think the company went of business but they are still advertising on TV and had expressed to us previously that they just very busy with customers. Overall we recommend the product but not this company to install it.

The salesman told me that the workmen would drop off the fascia ahead of time so that I could paint it the color of my house trim before they hung the gutters. I waited 3 weeks and no trim had been delivered. I called and was told that my fascia was an unusual size and they were having hard time finding the wood but they would deliver it by the end of the week - no wood. I called them again and this time they promised the wood fascia would be delivered. When I got home from work there was wood fascia on my driveway however it was warped and cracked. I called them and insisted they pick it up and bring me quality product. Again their excuse was they were having problems finding the correct size. This time they delivered decent wood fascia, I painted it the color of my trim and scheduled out to have my gutter work done for August 21st am. When I arrived home from work, I discovered my gutters were removed, and some of the fascia was removed leaving part of the upper framing exposed. I also saw that new wood fascia was on the driveway - apparently the fascia I had painted was the wrong size - again. Once again I painted the fascia and they returned to finish the job on September 5th - only they did not finish. The fascia wasn't hung straight, they did a sloppy make-shift job on a corner, and left my dish TV wire hanging all along the front of my house. They called me the next day wanting the rest of the their money. I explained that I would pay them when they finished. I sent them pictures of the damage, and have repeatedly tried to arrange a meeting with them to show them what had to be fixed. So far, they have been hard to reach and not made their schedule time. As of today, September 19, 2013, Gutter Solutions NW still has not made the repairs to my satisfaction. I would not recommend them to anyone.

Excellent service. Prompt estimate. Job was completed in a day and they cleaned up well at the end.

They were quick to come out and provide us with an estimate. They provided us the lowest estimate, but not by much as compared to one of the other competitors we also received a quote from. We received several other quotes from additional roofers that were double or more in price. Based on ratings I found online, both the lowest bidders had similar ratings, so we went with Gutter Solutions Northwest and their Gaf Roofing material. The job was estimated to be a partial day job, allowing there was no damage under the old materials that had to be dealt with. This is always the wildcard in a roofing estimate. As it turned out, there was some damage at either edge of the area being reroofed. This added to the time required to complete the job as we needed to re-sheet the roof. This was expected should they find damage under the old roofing material. Also, the individual who measured and provided the estimate, underestimated the size of the area. this resulted in the crew not having enough roofing material when they arrived. This further increased the time the job required. Overall time went from being a partial Friday, to Saturday and Sunday as well. They did honor the original quote for the roofing material needed, even though the job was actually 2 squares larger than quoted. They did charge for re-sheeting based on the actual job size. This put me over what I wanted to spend for the project, but was not expected should the re-sheeting be needed. During the project, a couple of rain showers passed through. During the heaviest of these, they failed to properly cover the roof. This allowed a significant amount of water to get under their tarps and leak into the house. I hade water literally flowing into the house through the seems of the living room windows, through a corner of a window in one bedroom and through a light fixture in another bedroom. At this point, it does not appear to have caused any damage and dried up without issue. The only way we will know for certain would be to tear off the drywall in those areas to inspect behind it. Hopefully everything dried up quickly and will not result in mold and mildew behind the walls in those areas. One we realized the tarps had not completely sealed the roof, they were quick to fix them, but at that point, a lot of water had already gotten into the house. The actual roofing work seems solid and well done. I cannot complain in regards to the finished product, just some of what occurred along the way. I would be hesitant to use them again due to the issues with not properly securing the tarps during the rain shower. The main reason I would use them would be to keep the roofing material consistent when I eventually finish the rest of the roof. If there is another Gaf Authorized roofer in the area, I would probably go with them instead.

The price was reasonable. I wasn't that impressed. They were unreliable. They did not have what they needed on them and had to come two additional times. They were not that great.