Powers Chimney & Masonry LLC

A nice young man preformed the service. He arrived in a beat up truck. The work on the fireplace was appeared to be satisfactory. He used a drop cloth in the living room to cover a light colored carpet. I subsequently added a second drop cloth to cover the path way to the hardwood floor. The carpet did not sustain any damage or dirt. We then went downstairs to the access to the furnace flue and he informed me he could not clean that one. I was informed the cost to clean the second chimney was $150 before he came and I agreed that would be acceptable. This was the flue I was most concerned about and my primary reason for having the chimney serviced. This appears to be a small outfit as he informed me they only have two crews. I would not use this service again and likely will not use Angie's List again. Bill Collison

Very responsive and courteous on the phone. Estimate was done very quickly. They were busy so it took a few weeks to get on the schedule but the chimney was not going anywhere. Took one week start to finish. Results were fantastic, beautiful work. When they left, you would never have know they were here, work site was spotless. Crew was good to work with and very professional. Had me go out and look several times and explained every detail and step. Would use them again no question.

The service man arrived on time, did a chimney sweep, did a fabulous clean-up job inside and outside of the house, explained the problems with the chimney and how the company would improve the chimney. I received an estimate via email a few days later. The service man was very professional and careful. He carefully laid a tarp over the floor and other areas that might get soot on them. He removed any house plants that were too close to the fireplace. When he left, the outside area of the fireplace was cleaner than before he came. He also explained in detail everything he saw that the chimney needed to bring it up to standard. He sent a detailed estimate for repairing the chimney and bringing it back to being an almost new chimney. Even though it would be nice to have all of that work done, I will get two other bids and have only the most important work done. My house needs stained this fall, and I can only afford a certain amount. I also received a call from the company for a 10% discount. The company does a good job of follow-up. And I feel that if they did my chimney work, they would do a good job.

All went as planned. Very efficient and professional. I would use them again.

It wasn't too great. One of their employees decided to go to the bathroom outside. He used a rock wall. It was a kind of a shock especially since there was two employees, one asked if he could use the bathroom. It is a rental property, it was empty and I told him, 'Feel free to use the bathroom, there is even toilet paper in there'. When I brought it to the company's attention, I was kind of a little amazed at the owner, couldn't call me because I immediately called the company and told them why I wouldn't recommend them or give them any kind of rating or anything. They said they would talk to the employee which I don't know what that means and asked me not to give them a poor rating. The owner was not happy, we will deal with this situation, we as a company do not condone this, we hope this situation will not bar you from using us in the future. We are asking that you review the company for the work we did please. It was a weird situation. It was a little bit later but they did come out. The work was okay. I am not jumping up and down. I wasn't impressed at all. I probably won't go for the Big Deals anymore because I have not been too impressed when I get a Big Deal. For what I got, I guess I was expecting more. I didn't know what I was really expecting but I did know I wanted it cleaned out and I guess that is what they did. They were on time. That incident really colored the work they did.

After moving into our new house last fall we had Powers come out to clean and inspect the chimney. They found the metal parts at the top of the chimney were likely still the original construction, and the galvanized metal was heavily corroded. To prevent water infiltration they recommended replacing the old corroded parts with new stainless steel. We decided to defer this job slightly due to all the moving related costs. Powers reached back out to us in June and offered a 10% discount if we put down a 50% deposit by the end of June. We did so, and the work was completed today (July 8). They were prompt, polite, and left no mess at all. Very pleased with everything about working with Powers. Will definitely call them when it's time to clean the chimney again.

Cleaning is all they did. Didn't provide any indication of how I was burning, the volume of ash, or how often I should have it cleaned. They did the utter basics, and that's all.

We thought he was very good and thorough. For their chimney inspection and cleanings,, they're reasonably priced, good, and prompt. However, the estimate we got afterwards to fix all the problems they found was not very affordable. We're debating whether or not to just keep our woodstove based upon the cost they claim it will take to fix it. Admittedly, it needs work, but we weren't expecting repairs to be that much.

Clean, timely and professional. They did a MUCH better job than the sweeps we had come ut before. They actually got on the roof and cleaned from there.

Crew arrived on time and went to work quickly. Kept the area clean and worked efficiently. No complaints.

See above statement.

They did not do everything that they should have. I was not impressed.

One guy performed all the tasks. He covered the whole area with cloth, cleaned out the fireplace and chimney. Went outside to do an inspection and gave me a set of recommended repairs. He was done with everything really fast and also vacuumed the room once he was done. Very professional.

Excellent service and results! The fireplaces have never been this clean. Additionally, the young man who performed the services warned me that my two chimney caps had both rusted through, and really needed to be replaced, and that I had a piece of siding missing on one chimney so that water could enter the chimney, damaging the bricks. He took pictures to show me both issues! Very professional. I ended up paying the same company to replace the chimney caps (10% Angie's list discount) and another company to replace the siding. Yes, I would use Powers Chimney and Masonry again for both chimney/fireplace cleaning, and any other masonry needs I may have.

I will never do business with this company ever again. On the day my service was scheduled, my wife's best friend died that same morning while I was out of town. Because of this, she asked the company to reschedule the appointment which they happily agreed. Fast forward a few days later, I get an email from out of the blue Melody informing me of a $250 SCHEDULING FEE CHANGE. I sent multiple emails to the company in an attempt to remove the charge and explained why she asked to have it rescheduled. After a few responses, this is the response I got from Melody from Power Chimney's: "We are very sorry for what happened. This is strictly business and we were just trying to cover the expenses." I called my credit card company and am disputing this charge. Unfortunately, due to their extremely unfriendly customer service practices I cannot in good faith recommend this company to anyone else.

We were very pleased with them. You get what you pay for. We don't mind paying a little more because we generally get a little more.

Great work - a professional group of people.

They called at 8am to say that they were going to be about an hour and a half later than I was expecting them to be here. Original time was 8:30am he came at 10am. The person who did the work cleaned the main floor chimney and then I had him examine the chimney in the upstairs bedroom to see if it was dirty enough to warrant cleaning. He said it could definitely be cleaned and said that he would give me $20 off for this chimney sweep. I said that was great and let's get it cleaned as well. Original cost for the first chimney was $99 so I expected it to be $79 since he offered the $20 discount, well this is not how it went at all. I was charged another $99 for the second chimney sweep and when I called to talk to Melody the office manager to let her know of the situation she said that I actually did get a discount because normally a chimney sweep is $129. I told her this was unfair since the gentlemen knew I used Angie'sList to pay a total of $99 and $20 off would be $79. she said that's inside sign the paper for total charge of $99 it was against the law for her to change the price. Very unprofessional, very upsetting, I would never recommend this company to anyone.

They did a good job. we are satisfied. They came on the designated time and did the work. I will recommend them to others. They did a good job and gave useful information about the chimney.

Great. We bought a $99 chimney cleaning and inspection deal through Angie's List. Service was great. Scheduling was easy, they were punctual, professional, and very tidy. The inspection identified further repairs that were recommended, and they provided us a quote for having that done later.

I will definitely call on them again when need be. They made as little mess as possible even thought I let them know the carpet they were working over was going to be torn out.

Service guy was super-informative about what type of fireplace we had and brought back good photos of what should and should not be going on with our chimney. The best part was that his feedback was directly in line with what our home inspector had told us not one month earlier. It needed a chimney cap and the masonry was decaying to the point of needing replacement. As he was at the house, I also got the call from my insurance agent about the flashing that he and I had JUST discussed, so I felt like there was a lot of others involved backing up what he said, and it was all very truthful. They've also been super-responsive on the phone and by email, which was nice. Definitely pick up their chimney-sweep deal, because they do good work.

They arrived in a timely fashion and performed the work in a clean and professional manner. After the cleaning they sent a bill and a bid for $4000 worth of work. They did not contact us prior to sending the bid nor did they send an email and explain the bid, just the bid. When we set up the appointment it was just to clean the chimney and they said they would get back to us regarding any issues. So, we were expecting some input, but their response was a bit curt and did not explain anything. We just had a new roof installed 2 years ago and had a contractor look at the structural aspects of the chimney at that time and they said it was in great shape and did not need any work. We showed the bid to our contractor who did the work and he looked again and he too felt that their bid was way too high and included work that did not need to be done.

I don't know enough about chimneys to have much of an opinion about this, and I had 4 or 5 people at my house doing various things that day, so wasn't paying a ton of attention. My recollection is that Powers Chimney was prompt and unobtrusive. They told me my chimney looked good, and swept it out, and there was really nothing noteworthy about the experience for me. The only negative is that they told me they'd email me an inspection report, and I never saw it - but it's possible it just got lost in spam filters, and I wasn't super-excited about it anyway. Overall, Powers Chimney came in and did the job and left, with minimal input from me. I'd use them again in the future.

They were very professional and the quality looks top of the line.