Powers Chimney & Masonry LLC

Hired Powers Chimney for some minor maintenance work on our chimney. They did a great job. We now use them for cleaning once a year. Very satisfied with the service we receive.

I had a chimney liner for my wood insert cleaned out by this company. Since the cleaning, 16 months ago, my insert has not been drawing the proper amount of air to the point that when I open the door to the unit my living room is filled with smoke. The guys that came out were very nice, however I don’t feel they used the proper equipment for my home. They used a very hard looking chimney rod for the work. At one point it got stuck and they pulled so hard that my unit was lifting up inside my house, and it weighs a couple hundred pounds. I was yelling at them to stop and they said it was totally normal. It did not feel normal to me. It could have damaged my insert which I paid $3600 for. They were also supposed to do an inspection. They failed to disclose to my my chimney was not at the proper height for code and that some of the bricks had issues. I just had my chimney cleaned by another company 2 days ago and I was appalled at the amount of soot that fell out after just starting the cleaning. I have 3 children and my chimney was so full it could easily have started a fire. The owner argued on the phone with me and did nothing to try and resolve the situation. He interrupted me several times and made absolutely no apologies. Integrity and hard good work is something I value. The response from the owner makes it clear to me that customer service is not valued.

Completed it quickly and professionally.

Inspected and provided quote on suggested upgrades and other areas of possible concern

They left our house covered in soot. Our chimney is on the bottom level and it was all over the 3 levels. Our chimney was clean but everything else was not. They cancelled our first appointment and we had to reschedule.

Showed up as scheduled and did an excellent job. Showed me what work needed to be done and when. Offered to add additional services with a follow up phone call to schedule but I never heard from the company again.

They came back four times to fix what they did. They were supposed to, the pipe that goes from the chimney to the roof, they were supposed to repair that. They repaired it after the 3rd attempt. They did finish the job but it was not done real well. I would not use them again. The first guy they sent out gave a wrong estimate. He got all materials and he got that wrong. It took us a couple of weeks to get them to come back out to give a new estimate and to get the right materials. Then it was just one delay after another. When they were here, it was real sloppy. I just don't think it was very professionally done. They also damaged the gutters in the process.

Scheduling was easy, friendly and professional. Connie did a great job. Work was done on time and well.

very well done--on time, completed work, inspected and advised of other work that needs to be done with estimate emailed after. Knowledgeable staff both on the phone and in our home. I would definitely have them do any future work on our fireplace or chimney

Why did we not do this sooner? Powers Chimney & Masonry made it simple to have this service completed from scheduling to the actual service. They were very friendly and professional. I especially appreciated their expertise. They responded to each of my question with informative details. The best part is we are now able to use our fireplace safely.

It went well. The guy that came out worked really hard.

Great, clean it all out and even took care of a dead squirrel in the chimney for us!

Try to sell me 3000 dollars,of additional services

They came out and cleaned the chimney, but didn't bring the chimney cap part. Unfortunately, they took my old cap (so we have been without!!) and then left all the ashes from the cleaning in my yard for me to clean up. But they did spend a bunch of time writing up $5K estimate for "recommended repairs".

Purchased coupon through Angie's List, provider never got in touch. After some weeks I reached out to them--after that they were responsive. The office seemed to have some communication problems, they called me a day or two before the appointment confused as to whether they'd set up an appointment or not. They did not communicate clearly when the person would arrive. The service itself was great and the estimate was clear (got both a handwritten and typed copy). After the service, I received a follow-up call to see if I had any questions.

I purchased an Angie's List deal with this company, but was never contacted to set up an appointment and my calls were not returned when I reached out to try to set up a time for the service.

Powers did a great job with the cleaning of our chimney, as well as giving us a thorough evaluation of what other work might need done in the future. Quick and clean.

It was good. When I contacted them, I told them I have two chimneys to be cleaned. When they showed up, they only had time for one. They gave an estimate of $3000 for other work that they could do in a couple of years. The price of their work was reasonable. They cleaned up after themselves.

Overall, the service was fine. When the guy came out the first time, he went up on the roof, came down, looked in the box, and said he had to reschedule it because it takes two of them for the chimney. I had to call them because they never called me back. That was when I contacted Angie’s List to complain about it because they have not returned my call. I had to pay additional. I would not recommend them. They could have returned my phone call and they should have called me to schedule the service. The price was fine and they came early.

My first contact with the technician from POWERS was just to look into the subject of getting chimney caps, because I was having problems with moisture damage inside my house on that south-facing wall. I spoke to the guys who did a full tear-down and rebuild of my roof a few years ago (A Better Roofing Company), and they did a FREE inspection of the roof and determined that it was intact and that the likely cause of my problem was rain saturating the inside of my chimney and migrating into that south wall near the chimney. A Better Roofing Company does not offer chimney caps, so I checked the reviews on Angie's List and decided to call POWERS. I was scheduled for just two days following my call, which pleased me greatly. On the appointed day the POWERS technician arrived on time, was courteous, professional and friendly, and went up on my roof to take measurements. When he came down he told me my chimney had two flues and that they were a standard size, AND that he had them in his truck and could install them right now if I wished. I agreed, and within a half hour my chimney caps were installed. As I looked at the new chimney caps I mentioned that my brick wall was a bit past due for an application of brick sealer, and the technician told me that POWERS could do that for me too! He took some measurements of my south wall and gave me an estimate. I agreed, and about a week later my sealant was applied. I am DELIGHTED! Typically I have bad luck finding competent, honest help who have a sense of urgency about getting the job done RIGHT the FIRST time. Thanks to Angie's List and POWERS CHIMNEY & MASONRY, my luck may be changing!

The crew arrived every day on time (it took 4 days). They were courteous, professional and efficient. The clean-up was perfect and the pillars are beautiful. Highly recommend this company.

Wow. Rarely are we successful finding a company that lives up to their reviews, but this one definitely does. Everyone worked very, very hard to get our job done, even with a few unanticipated setbacks. They came up with a workable solution for our steep roof and very tall chimneys. When we had a scaffolding added to the roof, we needed to address the second chimney (not part of the original plan), and they worked with us. Communication was great. They even came back and worked on a Saturday to get the job done. Cleanup was thorough. They crew was also courteous with my dog and children. The new chimneys look wonderful. Hire this company.

Great job, quick and professional.

Powers chimney gave us a good estimate, they sounded knowledgeable, and were confident they could take care of our aging chimney on our aging house. We had multiple projects we were trying to line up on our place, one of which was the torch down re-roof which we were not in a position to tackle right away financially. When we scheduled them to perform the service, I asked Melody at the office to please tell her people coming out to be careful while working on our roof as it needed to be redone but we were not in a position to do it yet. No dropping tools or bricks on the roof, that sort of thing. When they came to perform the service I asked again, please be careful while on the roof. Part way through the job I climbed the ladder to check on the status of the job and found their "top man" standing in a pile of mortar on the roof, grinding it into the tar paper like he'd never been told. They expect 50% up front and 50% upon completion of the job. Before they had completed the sealant, which needed to be done a day or two after the mortar set, Melody called to ask about final payment. I told her that the job hadn't been completed yet and that I wanted to see if the roof had any leaks first...I was not going to pay the remaining half if I found a leak due to their negligence. She was short with me and less than concerned about whether my concerns were addressed. The actual work itself was performed to our satisfaction and probably as well as any other mason would have done, but I would never hire them again for their lack of customer concerns and putting payment first.

They were awesome! Prompt, friendly, efficient and really tidy in their work. The cleaning was very quick and the inspection report they provided (including estimate of potential work) was thorough and thoughtful.