Powers Chimney & Masonry LLC

very pleased with the work however the technician who came out seemed very interested in figuring out how to get more work out of us than just doing his job the work he found was definately needed but the way he approached the renter in the house was not quite correct when he had been dealing with the owner not the renters

The guy showed up on time and did the job he was hired for but then he proceeded to tell me that the bricks were bad and that both our chimney's needed to be torn down and rebuilt to a tune of over $9400.00. I got a second opinion and it turned the bricks were fine and this guys just ground out the old grout; put new grout in and cleaned the brick. Both chimney's now look brand new and it only cost us $4000.00.

The technician explained to me that the chimney cap was not doing it's job and had been left unmaintained in the home we just purchased for years. Both fireboxes had apparent efflorescence and needing rebuilding along with chimney tuck pointing, new chimney caps, and some other maintenance. I had not yet closed on the home, so I contacted the owner and also dealt with the secretary to provide photos, the estimate, and supporting documentation to the seller. The seller was the builder/remodeler and a very honest man. He was willing to negotiate the fixing of the chimney with me, providing we use his mason. His mason did come in about $2,000 under the $5,000 estimate I received from Powers. I did have the builders mason comment on the workmanship of Powers Masonry and tell me they do very quality work especially on chimney repairs. My husband and I would have used them for the work if the situation was not involving the seller. Every member of the company was pleasant, professional, seemed very knowledgable and experienced. I would not hesitate to recommend them and will use them in the future.

Arrived on time, work done in about 4 hours, cleaned up well.

The service was great. He came out and was courteous, pleasant and prompt. He gave me some recommendation and did a good job. He did not try to sell a product which was nice.

Very good service. On time. Good follow up.

Technicians were on time and efficient. They cleaned up after themselves, and left our white carpet spotless. The price was very reasonable and the scheduling was easy.

Called for a chimney cleaning, inspection and pellet stove cleaning ( We have three fireplaces/stoves) Reply to my initial request was prompt and service appointment times met. I had not cleaned the fireplaces in years...they were cleaned, my home was left clean and neat as the job was finished. There were some safety issues found and addressed in one chimney. Fireplaces now work great, and I will be using this company to repair some freeze damage in the masonry during the course of a future remodel.

LOVED this team. They wer emy third estimate, and instantly had my bid as they were the only co. to actually go up on my roof to do the estimate! Also were the cheapest for the initial requested work, but also explained (and showed proof with pictures of my chimneys) what else needed to be done, and why. They were great about coming as soon as they had an opening, and worked cleanly and quickly, even added on a new cleanout door to the main chimney so I could fix my damper chain, which always got stuck and often made it so we couldn't use the fireplace. Ron, the mason, was a great guy- very helpful and informative, and the whole team was nice and really seemed to know their stuff. (I was able to be home for one day of the work, just so I could watch!) I am planning on having them come back and repoint the stone columns on my porch soon as well. A great team of guys (plus Samantha in the office) who took great care of me from start to finish.

Powers Chimney showed up on time and with three in the crew to do the work that they had quoted. All three gentlemen were polite and respectful. The started on the roof and by mid -afternoon had the complete job done which included a nasty job of wire brushing the exterior of the chimney in the attic area above the kitchen and applying mortar to the entire surface of the exposed brick. Although with the only visible change being the chimney cap and new flashing, we now are confident that from top to bottom this 80 year-old chimney is as good as new and will serve this house for another 80-years.

Excellent! We were about to schedule service within 3 days of initial call. Service was prompt, professional. Follow up was excellent, could not have asked for better well use them again, recommend to others.

I am happy with the cleaning that Powers provided.

Ekrom was a few minutes early. I did not ask for ID but he identified himself, worked quickly, and eagerly answred questions I had.

The workers called & asked if they could come early. I said ok. They came & did all the work in a professional manner, to my satisfaction.

It was the first time I had used them. They did a great job. They price was really good and they were fast.

Power's Chimney gave a couple of estimates, from roof line replacement to minimum required replacement. I choose the minimum required rework, still no small project. The house was built in 1954, the exact color of brick really can't be matched.The masons' incorporated good original brick to the street side of the house, the appearance blends pretty darn good (no noticeable "repair" line). My home inspector noted the deteriorated chimney, however he did not note the deteriorated furnace liner. This repair was definitely needed as the liner crumbed by finger pressure. The removal/replacement was completed during chimney rework. This crew also paid attention to cleanup, both inside and outside. I also received a follow up call, ensuring everything had been completed with the project, a week after I paid them.

They came to do an estimate for the chimney repair. The estimate came out to $2600.00. The insurance company gave me $1400.00 for the repairs. I felt like they were trying to take advantage of me with this estimate. The chimney had been damaged and smoke was coming through the joints. The fire department told me that I could not use my fire place.

Two members of their crew came out within a few days of my phone call to quote the job. They got up on the roof, looked over both chimneys, and took digital pictures. When back down on the ground, they showed me the pictures and explained what needed to be done and wrote up the quote before they left. The top portion of both chimneys were in very bad shape. They were flexible and patient in waiting for the reroofing to get done by another company so they could do their work. They arrived with a 4 man crew the morning the work was to start. They set up scaffolding along one side of the house to work from. There was also a pulley at the top of the scaffolding to raise and lower material in buckets. Unloaded all of the new materials needed to do the job. They did the following work: 1905 Chimney ? dismantled and removed old chimney bricks down to the roof line and hauled them away. Rebuilt chimney with bricks of our choice. Installed new counter flashing. Poured new crown. Installed stainless steel chimney cap. 1976 Chimney ? removed old counter flashing, crown, and rusted chimney cap and hauled them away. Cleaned moss off of bricks and mortar. Tuck-pointed chimney from roofline up as needed. Installed new counter flashing. Poured new crown. Installed stainless steel chimney cap. Washed off the chimneys and roof when done. Cleaned up the work area on the ground. They were done in 1 day. Sealed all work on both chimneys a week later in dry weather. They had to let things dry and the mortar set up first. There was no damage to the new shingles or any of our property. A few days after the job was done they emailed the before and after digital pictures they took. Both of the chimneys look great and there have been no leaks. Everyone I spoke with from all of the crew members to the office staff were very pleasant and they were quick in answering my questions whether by email or by phone. Great customer service. I would highly recommend them to anyone.

The short version: they did what was agreed upon on the estimate and charged me what I was told I would pay. The long version: After scheduling the initial chimney work, I called back and asked them to replace a couple of parts on the pellet stove (igniter and basket.) The woman I spoke to (Michelle) told me they could do that when they came to fix the chimney. In fact, the same gentleman who I had out to clean the stove a few weeks back stopped by to check what model stove I had to make sure they got the right parts. That actually bothered me a bit at the time because it was short notice and that day I had a headache the size of Lake Michigan, but after speaking to the office I realized they hadn?t written down which specific stove I had during the previous visit (since that information wasn?t really needed to clean the stove.) So the day they show up for the chimney work I?m expecting they will show up and work on the chimney and then replace the igniter and basket. On the day they came to work on the chimney, I was told to expect them to show up between 9am and 10am. So you can imagine my surprise when, at 8am as I was walking down the hall in my bathrobe to take a shower, my doorbell rang. They were an hour early. They were lucky that I didn?t have anywhere that I had to go that day, or I might not have been there. Fortunately, most of the work involved the chimney, so they got started outside while I got myself cleaned up and dressed. When they first started working in the house I asked about the igniter and was told they had had a hard time finding that part and so they didn?t have it. Ok, I can understand that. Everything went fine until they were finished outside and I was wondering where the basket for the stove was. I asked a different gentleman than the one I had initially spoken to in the beginning (there was a crew of three or four people) and this man told me that hadn?t heard anything about replacing the parts for the stove. This annoyed me as I was under the impression they were going replace those stove parts as well as work on the chimney and I would just pay the extra for the parts and labor when the work was completed. After speaking to the owner, he told me that he tried to find the parts but was unable to, that what I was asking about hadn?t been on the original estimate, and as it was I was getting a great deal because the estimate I was given was a mistake ? it should have cost me almost twice as much - and I was essentially getting the chimney liner and other parts for free. The owner told me he would honor the original estimate (even though a mistake had been made) and assured me that I wasn?t being charged for parts that had not been replaced. I countered with the fact that a simple phone call in advance would have solved the whole issue; even something left on my answering machine such as, ?Hey, we couldn?t get the parts. Your stove is more of a specialty brand, so we?re just going to do the chimney work that day,? would have been acceptable. The owner apologized for me not being informed the parts weren?t going to be there, and I was fine with that. I did honestly wonder if there really was a mistake made with the estimate or if the owner was trying to placate me, but considering the work they did and the price I paid, I tend to believe the owner on this. I wouldn?t be surprised to find out that the chimney parts alone cost $1,000. Honestly, the mix up with the stove parts and the fact that they were an hour early are the only reasons I?m giving them a B and not an A. The fact that they were willing to stand by their original estimate ? even though it cost them money ? is something that I do appreciate and something that most businesses wouldn?t do. I would call them again and probably will the next time I need the chimney cleaned.

They do really good work and are very professional.

I called them around noon on a Friday because my pellet stove was acting up. It just so happened they were able to come out that afternoon. The serviceman was there at the promised time. He didn't appear to be wearing a uniform, and when I questioned him about that he was happy to point out his van (which had the company logo and information) and to unzip his coat and show me his shirt with the company logo. He inspected the stove and found out that it needed a good cleaning. He said he could clean it at that time and he would waive the inspection fee ($50.) He not only cleaned my pellet stove without leaving a mess behind, he climbed up on the roof and cleaned out the chimney as well. He found some new damage up there that I had not known about (a damaged flue tile and cracked chimney cap.) He also told me something I already knew: the pellet stove had been improperly installed (the lining was supposed to go all the way up to the top of the chimney and it stopped just a few feet above the pellet stove.) It?s not unsafe to run it the way it was installed, but it?s still not the proper way to do it. I have had people from other companies out to clean the stove before, and upon realizing that the chimney was not lined had them try to scare me into installing a liner as soon as possible. This gentleman did not do that. He gave me an itemized estimate to install a proper chimney liner and replace the damaged flue tile and chimney cap. There were no scare tactics involved, and the price quoted seems reasonable. I?ve had other people tell me it would cost twice what he'd quoted me without an itemized estimate. I would feel comfortable calling them again.

We paid a bit more than other bidders would have cost, but Steve and crew got with it and worked around our schedule. Powers folks were fast to respond, careful around our property, meticulous in cleanup, skilled in application.

They worked out extremely well. They were in and out in about 4 hours. They were really quiet and I have no complaints.

It was $150 to clean and a lot more for the repair. It was great. They were very professional and polite. They even sent a thank you card in the mail afterwards. We haven't had anybody else come out for an estimate for the repair work. The work they did was pretty simple.

Overall, the service went fine as far as I know. I have never had it done before. If I need chimney sweeping services in the future, I would call around and ask about actually what he did. I am wondering if he shouldn’t have gone from the top of the chimney with brushes, and I have no idea if he did that from the bottom. Basically he had a big shop backing him, and it is all I know. I never called him back to see if he used brushes in there or not, so that is my biggest question.