HP Roofing

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The roof leaked after install. They came back and said they needed to perform additional work and I paid an additional 1200. Roof still leaked. I called manufacturer who provided warranty for roof. Manufacturer found a stretched seam from improper install and fixed roof. This was after multiple attempts to get hp roofing to fix their work. Owner said if I paid the 1200 "99% sure it would solve problem". When the roof still leaked they relied on manufacturer to fix.

They showed up two months late, trashed our landscaping lighting, left buckets and buckets of debris and never finished the job. We spent close to 10K and our roof still leaks. Here we are March 2010 and we still have no resolution. I would never use this company again.

The price they quoted me was about $18000 and I thought that was huge. They wanted to do what I would consider to be extra work because they wanted to rip off the entire roof before they did the new roof, so all of their fees were for manual labor. What they bid for was over what they needed to do. They were very courteous, professional and they came out right away, and got a bid back to me within 24 hours. They were definitely good, but they just wanted to do too much.

They are certified by the manufacturer and guaranteed for 25 years for their workmanship. The shingles have a further guarantee for another 25 years. Their price was more than another quote that we were considering, but the guarantee was worth it.

A representative from HP responded very rapidly to my call; made an accurate, guaranteed, formally correct written estimate on the spot; came in several thousand dollars below the bid of a competing company. I had a rather narrow time window for getting the work done. He assured me they could do it, and they did. The workers were professional and courteous. The representative whom I had originally talked to was constantly available by cell phone or e-mail, and responded to my questions quickly and helpfully. When it became clear that they needed to do some unforeseen repairs where a bit of plywood underneath the shingles was rotten, they contacted me with a clear explanation and a reasonable and accurate estimate of the extra cost. Two small glitches were addressed promptly and to my satisfaction. 1. Because there was a tight deadline, the workers had promised to show up on a Saturday to finish the work; they did not. But they came on Monday, brought extra people, and still finished in good time. 2. I had asked for "double-locked" seams--a minor detail for a small additional cost-- which they did not do. When I pointed this out they explained the misunderstanding (it was, indeed, not very clear on the order form), and took the amount off the final invoice. (They also promised to come back sometime soon and perform the extra work; it's neither crucial nor time-sensitive.) They cleaned up thoroughly and quickly after they finished work, and took very good care not to disturb anything or anyone while they worked. I was really very pleased with the work they did, the warranties they offered, and perhaps most of all their decency and courtesy. I'd hire this firm again and I recommend them wholeheartedly.

Very responsive from estimate to completion, with professional team. Bid was middle of range. Crew leader was detail oriented and efficient. Good cleanup.

It was hard getting their attention to set up the deal but once engaged the work was performed as stated and I have been satisfied with the quality. It was suppose to take 3 days. When it appeared it would take longer, I expressed concern as I was leaving town on the day after it was to be complete. Much to my surprise, they showed up with lights and worked in the evening until the work was complete.