Total Home Improvements

The end product was very good. We had difficulty with the time frame for completion. It dragged on and several times we were notified the job had been completed only to find it was only partially finished. We were dealing with this company long distance (Richmond area to Hampton Roads area) so we were not on site 100% of the time. Because of this, it seemed we had difficulty getting the job completed in a reasonable length of time as well as having the job completed as contracted without our constant follow up.

Contractors were polite, efficient, professional, and honest. All work was timely and efficient. Kenny and Joe worked with us to determine what needed to be repaired/replaced and we couldn't be happier! Everything looks amazing and it's like living in a new home :) Thank you! We will refer y'all to everyone who needs repairs!

We did not go with this company as their prices were nearly two times more than the contractor we did choose. Budget was most important as the purpose of the work is to put the house on the market. However, we were impressed with this company's professionalism, their presentation was well done, detailed, and all of their subcontracted work licensed. The contract included inspections and specific start dates and completion dates. Angie's list also had a coupon for them. If we were making the upgrades because we were planning on staying in this house indefinitely, we would have likely chosen THI.

Total Home Improvement was very responsive to our request and met with us quickly and provided a very detailed estimate in about a week. Their attention to detail was incredible and they left no task forgotten that we had asked for. The price was pretty much the only thing that kept us from going with them. I think it is because they are such a large company with more overhead, but they were nearly 10,000 more than the other estimates we had received. I would absolutely use them for a project if I could afford them!

At the moment, I am satisfied with them. I turn to them from time to time and I have worked with them for years.

The technician was very professional. He replaced the areas of trim that were damaged during the last storm. Before I knew it, he was done. You can't tell where the new trim was replaced. I am very happy with the work that was done.

A representative showed up to provide an estimate on Monday. On Wednesday, a worker came by to replace the trim. He was very knowledgeable and very professional. The repairs were made and within an hour he was done. I will definitely use them again for any repairs I need to have done in the future.

Overall it went great! We obtained several estimates for our projects. THI gave us the BEST estimate and they made us feel as if we were their top priority project. They were so patient with us, showing us prior projects that they had completed, taking us places to pick out our granite, and bringing us over SEVERAL cabinet doors different color and styles. It took us (me) forever to decide. We (I) must have changed our mind at least a dozen times and they were not only patient but gave us the pros and cons on each choice. We encountered a problem with the floor and the owner took time himself to crawl under our house, go up in the attic and spend over 2 hours at our house trying to give us the best advise. Joe was our project officer for the patio and Barry was our project officer for the Kitchen. I would have questions that I could not lay to rest and would text Barry on a Saturday or maybe even a Sunday and he pantiently and promtly would reply back. He was professional, and kind. He tried to always make me happy even if it meant to change a wine wrack to shelves, or an 18 inch light to a 24 inch light, or the light over the sink. Their electrician Ricardo did superb work. Their tile layer, Wilson was accomodating and did flawless tile work. Their painter Kenny did such a great job that we hired him to paint the rest of our celings. My husband and I have never seen a better painter, a little expensive but high quality/perfect results. Their project coordinator, Carol, become part of our daily contacts. She devoted countless hours to our project to ensure it went smooth, all our needs were met and everyone on the team did their part. She was the core of the project; an amazing woman! We feel we have made life long friends who will help us with any home project we may have in the future. We don't have to worry about them taking advantage of our money. My husband and I would HIGHLY recommend this company, it's a family owned business that treats their customer as their own family. Thank you THI team!

Excellent service with quality product in the end. Very happy with workmanship and interactive nature of the project (was given choices/options during entire process). Barry was very helpful.

I was very pleased with them, they were courteous and punctual, and he came and assessed the problem and then he had to go get the parts and then came back the next day to repair it. He's very professional.

We chose Total Home Improvements to finish our attic room over our garage. Frank met with us and looked at what we wanted to do. He was great. He understood what we wanted and made us feel comfortable that it was something that could be done. Our project manager was Barry. At first, I was concerned that Barry was on the young side and he might not have the experience to complete what seemed to us an impossible job. Oh, my goodness, I was worrying for nothing! Barry did a phenominal job. He kept us informed of everything, he explained things completely, and was very nice to work with. He really listened to us and understood just what we wanted. He even took it upon himself to fine tune the plan a bit to really give our room character. WE COULDN'T BE HAPPIER! All of the workers were so nice and polite and helped make the entire remodeling experience enjoyable for us.

Overall, it went very well. (They were actually the sixth contractor I dealt with for the same problem in a two-month period--really odd circumstance. Others failed to return calls, made exaggerated and costly "fix proposals," or forgot to show up after scheduling a repair.) Company reps showed up on the date and times agreed upon, explanation of problem was clear and logical, cost was reasonable, and repair was performed in an efficient and professional manner. I especially appreciated the offer to inspect for any other issues--and the conclusioin that I needed no further repairs at the time. Only reason I graded Responsiveness as a "B" is that it took two weeks to actually get a repairman to my home.

Overall, things went ok. I was very happy with some of the quality, but disappointed in other areas. First, the sales person Joe was great. He was very thorough in the walk-through and gave honest opinions and feedback. After signing the contract, we coordinated for a second walk-through with the foreman and the main contractor responsible for the job. Here is where things slowly started to need micromanaging. They somehow underestimated the square footage during this meeting, and I ended up spending more money than I was expecting (and had to rush out to buy more tile in the middle of installation). This wasn't a big deal since I ended up purchasing from one of the big box stores, but it could have been a major problem if I had special ordered the materials. Also, one of the main items that made me go with THI was that they told me there would be a daily log left in the house to let me know what had been accomplished, any issues, etc. and I could ask any questions or raise concerns. This never happened, which ended up really disappointing me. I work an insane amount of hours at my job, and do not usually have consistent access to the same phone number for them to get in touch with me. So a log would have been perfect for someone like me to answer questions and communicate with the contractors. The second day of the work, I returned home to find that despite it being clear in the contract and walk-through, they had Durocked the wall that was supposed to have been knocked out for the glass enclosure. The shower seat was installed on the wrong side, and the plumbing had not been moved to the center of the shower - all things that had been covered. So it was a day's work wasted. The contractor was apologetic and fixed it the next day, which was good. But it still delayed the project completion by a full day. There were several times that a log would have clarified their plan, or at least made me more comfortable with the progress. The bathroom turned out beautifully - a testament to their quality of work. However, their finishing work was surprising. The tile guy accidentally got mud-colored grout on the ceiling and instead of identifying it and fixing it, they ignored it. I had to bring it up three times, including the final walk-through, when we should have been signing off on all work completed. When paying this much money, no client should have to ask that the finishing work be impeccable! If I wanted sloppy work, I could have saved quite a bit of money and DIY'ed the project. But I paid for a company and had the highest expectations that they fix all mistakes and that the final product would reflect attention to detail without me having to ask for it. The floor installation was fast. They were very efficient in moving all of our furniture and ripping out the old flooring. However, we found mold on the concrete slab underneath, and I was not notified about this. I just came home to it. So I had to stop the work to remediate the mold. Again, communication would have been wonderful on this. I get the feeling that if I hadn't brought it up and asked them to hold off, they would not have told me and would have installed over the mold without dealing with it. Once work started back up, they installed the floors very quickly and overall did a good job. However, that finishing thing became an issue again. After the final walk through, the temperature dropped quite a bit, and as the flooring contracted, I started to notice that the floor by the sliding glass door was unfinished. It's just open, unfinished wood ending at different points. So disappointing. So now we have to finish it ourselves. Not quite the overall quality and attention to detail that I was expecting with the stellar reviews for this company. I'm still undetermined as to whether I would use this company again. There were both positives and negatives to working with them. I hope they take the feedback that I gave them and tighten up some of their practices in communication and focusing on the details.

Overall, it was fine. The price was reasonable, and to their credit we had many different jobs all being done at the same time. Trying to stay on top of it all was a massive challenge. I have to give them an average score based on the foreman's ability to effectively manage and multi-task our particular project. If the scope of work was small I believe they would have done fabulous. Management was responsive when their was a need to address issues. The company has a desire to get the job done correctly, but attention to detail of the contracted workers was lacking. As with any contracted work, the workers must be babysat to ensure the job is done correctly. I would not hire them again for a massive, multi-level project; but I would hire them for individual jobs. I have no complaints about the overall product because our house looks great.

They were great workers but they had schedule slips because of poor schedule management by leadership. They worked hard to meet our needs but the project lasted more than twice as long as originally proposed.

Total Home Improvement is a highly professional company. They presented me with a complete, detailed estimates (including drawings) and were always on time or contacted me in advance when a date slipped (I think this happened once). All the people who did the work were professional, attentive to details, and cleaned up like they were never here. I would highly recommend and will use again for my next project.

The project lead- Barry was very patient with me and always came through on my many questions. Joe helped me many times with selections (man decorating is not my thing- but sure is Joe's!) Their roffing guys were unbelievable. I had the roof over my existing house redone at the same time as the roof over new addition and they were able to get it all done in a single day with only one short break. Amazing. The foundation brick color and siding color matched our existing house built back in 1988 perfectly. So perfectly that people cannot even tell the difference of where the new addition is!! Their own electrician (Riccardo) as well as the ones from Vega were the best I have ever dealt with and I will use them again and have recommended them to my neighbors as well. These folks at THI made me feel like I was their top priority even though they had many other jobs at the same time. Gene the owner, I met a few times, made me feel like I was part of their family. A great family owned business which we need more like them here. Thanks- look forward to doing business with you guys again someday.

Everything from start to finish was awesome. The guys from Total Home Improvement were extremely professional while on site and on the phone. They answered all our questions without hesitation or problem. I even changed the job as they were doing it and they adjusted on the fly and our driveway and patio look awesome. Frank, Kenny, Earl and Jimmy were great and we will definately use the company again for our many projects we have left!!!!

First of all a contract was signed & then the work began. The demolition went very smoothly. I think the tub was installed next & then the sheetrock. They came with the tile man to introduce him & they checked on his work often. Once the tile was done the other fixtures were installed. After everything was finished I did notice a problem, but the problem did not last long. They came right away & fixed the problem to our satifaction. They made sure that we were completely satisfied.

There prices were reasonable and they have been in business for awhile. They completed the job in a timely manner. They did top of the notch work and I was pleased with the job.

I am very pleased on how all repairs went. They repaired roof, told me why the roof was leaking and it had been leaking maybe from day 1, (because other company,) but now I shouldn't have any water coming in. The crew that worked on the roof were great guys, if I had any questions they would answer them. They were the one's to let me know I needed a new attic fan. Glad that they did so I wouldn't have any problems down the road. After the roof was good to go, they came in and replaced sheetrock and did the swirl on the dining room side, which they did a great job on that. Then finished with molding to which they had to match old molding and did a really good job at. Added the chimney cap so I wouldn't have birds come spring. Overall----Total Home Improvements is a great Company the people they have work for them are very nice, they always let me know what was going on and what was next to do. Everyone was really nice the guys for the roof, sheetrock guys, molding guy, The guy that kept me informed of what was next. Even the lady at the front desk at Total. The crew I had, They should be Crew of the Month, they were all really nice and would tell me that they do a job right the first time so that they don't have to come back. Bottom Line--If you want a job done right or thinking of adding space or re-doing a room big or small call Total Home Improvements I know you will be happy that you did. I am, and they are number 1 on my list and I will tell everyone the great job that they did. Oh we have had rain and I have no leaks.....Thanks Total.. Sorry I didn't give names of my crew but you know who you are. Thanks to the Crew.

Called to set up appointment for estimate. Scheduled estimate and left work early to meet estimator. Estimator was late and I had to call to get someone to come over. After he left he told me he would email the estimate to me. I waited from Friday until Tuesday, to call to see what happened. It took two more days to receive the estimate in my email. At that point I decided I did not want to use them.

Overall, the job was done great! They were professional, curteous and reliable. Would recommend them again for any project!

Job started 4 days late, many days I was told people would be there and no one showed up, I had to constantly call them. They left the job site a mess everyday. The salesman was rude and condescending whenever he was told about problems going on. Was assured all appliances were dry fitted and measured but upon installation the grill and side burner gap was too big, and the height of the opening for the outdoor fridge was too short and it would not fit. All the pavers had to be removed and cut in 1/2 to fit the fridge in and now because of the obvious slope the fridge and front of the grill flood everytime it rains heavy. This has still not been resolved! the project ran 53 days late and never got issues resolved. It was a Total Home Disaster!

THI came highly recommended from our home inspector when we bought the house. THI was very professional throughout the project. They showed up on time and were very responsive to any requests or questions during the process. The quality of work was excellent. When the original decking was pulled up, we noticed some problems with the support structure. THI remedied the situation and went above and beyond to make sure the original section of the deck was secure and safe. The additional section that was added blended very well with the original section and looks very good. These guys are more than carpenters, they are craftsmen. The gable vents were covered and siding was installed where the vent used to be. Even though they were not able to find an exact match to the siding, it is nearly impossible to tell that the section was done later than the rest of the house. The front porch railing posts were repaired and improved to decrease the chance of wood rot at the bottom of the posts. All in all, they did a great job and I would highly recommend them to anyone.