Total Home Improvements

Very smooth process including estimate, design, and construction. Finished product exceeded my expectations. I have my dream kitchen!

Total has a lack of reguard of the permit process, the meaning of a contract, and not performing the work to minimum standards. The work was far below all manufacture's standards. They gave me a warrantee which they will not honor. They told me to never contact them again. They will not stand behind thier work. They will not honor the warrantee because they said I complain too much. Here is a sample of what I complained. 1. They installed the bathtub incorrectly, and then told me it was inoperable because it sat on its lip and not on the floor. I asked them why they would install it wrong, and they blamed me. 2. They installed a new circuit for the floor heating without a permit before walking out on the job. I contacted the city and state, because ther were several fire hazzards from the electrical work. An exa ple is that they ran the electrical wire for the heated floor across the floor of the attic. Beside being an electrical hazzard, it was also a tripping hazard. I have 20 more items, but I am out of space here.

They breach the contract when I told them that the job was done incorrectly. They said that I should have waited for them to finished .He make me signed a contract with 5 years warranty but they don't give me warranty. I have holes in my walls, an inoperable bathtub, mold growing inside my shower, and a tile in the shower that fell off the wall. They don't respond to the Better Business Bureau about my complaint.

Took longer than quoted! Damaged other parts of the house as the sub-contractor's did the work! Tried to keep the extra decking materials! Constantly had to have things done over, like painting and drywall! Constantly left a mess that we had to clean up! Never on time or some days did not even show up! For the quality of work and POOR CUSTOMER SERVICE, WAY OVER PRICED!!!

NOT WELL VERY PRICEY THOUSANDS ABOVE OTHER ESTIMATES AND WOULD NOT MOVE ON PRICE.

Professionally, timely, great communication, and beautiful results.

My wife and I are very satisfied with the end results. Excellent workmanship, hard working crews and and quality professionals. Outstanding job site supervisor, always keeping us informed . Easy to work with and well adjusted to plan changes when the need arose. Kept work are clean and free of any job debris daily. Wonderful quality control and Management was constantly in touch with us. Strongly recommend Total Home Improvements to everyone.

Very well, professional, no complaints

It was very good. Was on time with project.

Extremely well. The work was very professionally planned, performed, and managed. The Total Home Improvement staff and sub-contractors in addition to performing excellent work were extremely reliable and trustworthy. We always felt very comfortable with the professional staff Total Home Improvements had performing the work in our home whether we were home or not. The work was started and completed on schedule.

We can’t say enough good things about Total Home..The work was great and our new kitchen is awesome..They worked very patiently with us and made sure we were satisfied with everything before they started and once the project started..From our project manager, start to finish, timelines, we couldn’t be more pleased and we are very particular and detailed..They will be doing more work for us in the future..

Overall it was excellent. I ended up calling them since the deck started to fall and the original person who built the deck wouldn't take responsibility. They totally reconstructed the deck from start to finish it and I feel much safer now. They were very thorough and found more damage than expected, so they worked with us on payments. They came highly recommended and they were excellent throughout the process. Will continue to use them.

They did a great job, really. We will use them again.

New front porch, most recently they wrapped the vinyl soffit. We had a larger room that they renovated, built a closets and configured a bathroom as well.

In summary: it went very poorly. At the outset of the project, I was told to expect a 6-8 week duration. Our family moved out of our house for 8 weeks. The overall project took 6 months. Throughout the project Total Home Improvement displayed an inability to manage the project schedule or effectively communicate anticipated timelines. I feel like this is issue is inherent in their organization and staffing approach, not solely a result of the peculiarities of my project. I hired a general contractor to move the project along and deal with the day-to-day efforts of executing the remodeling. In the end, the project did not move along smoothly and I felt like I spent an awful lot of time doing the day-to-day to complete the project. I could not be more disappointed in my experience with THI. I could never suggest anyone to hire this company and would actively suggest you look elsewhere.

Great. My only concern was that it took several weeks for them to come out even though I do realize that they were very busy due to a wind storm.

Do not use this company if you are renting your home out. They will not allow renters to speak on your behalf or conduct business over the phone. They do not need your business.

They did start a little later than told but in the end we were extremely happy with their workmanship, honesty and attention to detail. The deck turned out better than the original plan for instance, the long deck boards were to be divided in two but it made sense to run the boards in three pieces with a horizontal board. This resulted in no but joints on the long boards. Could not have asked for a better job.

Estimator promised to send estimates same or next day, but dragged it a few days until I called him back, so he said "normally we do it in a week". That's fine, but why then promise "within 1-2 days"? Next - he messed up my email address and never paid attention that his message to me was not delivered, but was returned back to him. Finally in 9 days I received estimate, but ONLY for 1 project (out of 2). Estimator didn't address at all a big problem (in his own words) with exterior wall and when I asked "where is it?", he replied "I didn’t think you wanted to mess with that". He knew that I wanted to sell the house so this was the DUMBEST THING HE COULD SAY! Their prices are very high. For example, estimator told me that it would cost approximately $1,250.00 just to remove above ground pool from the property. Overall - COMPLETE WASTE OF MY TIME.

Appointment confusion and when came out was ok but never heard back or received estiments for any job.

I was scheduled a week from when I contacted them for just an estimate. I waited the week and the representative shows. He takes measurements and says he will get me a quote by the end of the week. Well it's nearing a month later and I haven't received a quote, phone call, email, NOTHING! I guess if the job isn't for $$$$$ on their end they aren't interested. If that's the case tell me upfront and not string along someone for this mythical quote you're gonna send.

My kitchen is absolutely beautiful and I am so happy that I had them do it. At my rental property, they did great work and had it all done in time for my new tenants. They had to redo the kitchen walls, replace window panes and screens, redo bathroom tile, and a new laundry room floor.

Everyone was professional and courteous. They did a great job and was done before the deadline.

I'm very pleased with their services; they work with my schedule and were very courteous; and they were very efficient with their work; price includes interior painting, drywall repair, fireplace repair, and some exterior works.

THI was very professional and a pleasure to work with. The Project Manager was always available when needed, very responsive, and personally ensured the quality of all work performed. I did have a slight issue with the initial installation of the new porch railings (THI subcontracted Atlantic Railing for this work). However, THI was very sensitive to my concerns and quickly resolved the issue with Atlantic Railing. The railings were taken down and new railings were fabricated/ installed. Very satisfied. (I attached before and after photos to this review.)