G H Appliance Repair

Appliance Repair, Dryer Vent Cleaning, Appliance Repair - Small

About us

G H Appliance Repair has been serving the entire Hampton Roads area for more than 17 years. We now service from New Kent County to Virginia Beach. We are a locally owned and operated business that has customer service as our #1 priority. All of our repair work is guaranteed, and we make sure all work is done right the first time, every time. We also carry parts in our trucks to ensure fast, efficient service. Whether you need a refrigerator repaired or a dishwasher installed, we are the business for you. Call us today to set up a service appointment.

Business highlights

16 years of trusted experience
LGBTQ+ Friendly

Services we offer

Repair an installation of: washers, dryers, refrigerators, freezers, microwaves, ranges, ovens, stoves, disposals, dishwashers, ice machines, wine coolers

Services we don't offer

roof Vent cleaning. Central air conditioners.

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8383 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
6%
3
2%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 51-75 of 383 reviews

Linda C.
07/2019
5.0
appliance repair
  + -1 more
Fixed! The services rendered by GH Appliance Repair were professional, accommodating, and prompt - from the initial phone call to the repair!
Description of Work: Dryer stopped working

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from G H Appliance Repair
Thank you for the review! George

Jerry M.
06/2019
1.0
appliance repair
  + -1 more
It's been over 2 weeks since I contacted them and no one has responded to schedule an appointment.
Description of Work: Water dispenser and ice maker not working properly.

Rating CategoryRating out of 5
responsiveness
1.0


Response from G H Appliance Repair
Please call our office as are phone lines stay busy however I will be more than happy to call you and set an appointment up. We take over 100 calls a day. Please call us again we look forward to working with you.

Kathleen M.
06/2019
5.0
appliance repair
  + -1 more
I was very pleased with how quickly they were able to send someone, how quickly the washer was repaired, and how reasonable the price was.
Description of Work: Washer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Vickie M.
06/2019
5.0
appliance repair
  + -1 more
I need my dryer fixedThe technician was very nice he was unable to fix my dryer is a no longer made the part. I had no complaints with him even though I had to buy a new dryer it wasn’t his fault. Very nice company
Description of Work: I need my dryer fixed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Dinchen J.
02/2019
5.0
appliance repair
  + -1 more
Once again GH made it work. My initial call was after business hours, but I left a message and got a call-back first thing. GH tried to talk me through the troubleshooting without results. I got on the schedule and received a heads up the day prior with a better time window. The tech arrived as scheduled having called me on the way with a ten minutes heads-up. Brandon has never worked at my house before, but he was just as courteous and professional as the other GH techs. Ten minutes to lock down on the fault and another ten to fix the problem. Brandon took the time to explain what happened and thanked me for the opportunity. GH is my go to appliance repair professionals.
Description of Work: Refrigerator repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Response from G H Appliance Repair
Thank you for your kind words! I will let Brandon know. George

Pamela S M.
02/2019
5.0
appliance repair
  + -1 more
I have been using GH Appliance repair over 8 years. Always knowledgeable and courteous technicians. This time Brandon, who has been here before on a repair call, helped me decide it was more advantageous to replace my 10 year old washer than do the costly repair. He also went over how to shop for a new washer. Communication from making the appointment, to confirmation, to the on the way call respects my time too.
Description of Work: Washing Machine Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Lynne P.
01/2019
5.0
appliance repair
  + -1 more
Another company I hired off of Angie's List left me hanging in a bad situation at Christmas time. I called G H and the woman in the office was most helpful. The repairman was on time and took 5 minutes to tell me what I needed to know. I had to buy a new refrigerator. That was OK though. It was an honest appraisal, unlike what happened with the previous company. I don't mind bad news if it's honest news. I had to pay the standard cost of a diagnostic, but I expected that. I will hire this company again.
Description of Work: Refrigerator repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Yann P.
12/2018
5.0
appliance repair
  + -1 more
He was on time, friendly, well prepared. He went beyond and added more embers below the logs for a better flame. Would definitely call him again if needed for any gas appliance concern.
Description of Work: Repairing our pilot light on our gas fireplace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

William S.
11/2018
3.0
appliance repair
  + -1 more
The lady was nice on phone but the tech guy who came to the house was a smug arrogant jerk I almost kicked him out of my driveway
Description of Work: Change heating coil in oven

Rating CategoryRating out of 5
quality
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0


Response from G H Appliance Repair
Unfortunately this is a dishonest and misrepresented review. The tenant did not hire us. He is the tenant of one of one of out customers. The stove had a cracked glass top and a bad burner. The home owner decided to repair the burner and hold off on the glass top repair. The Tenant was very upset that the home owner decided to repair the stove. The Tenant wanted a new stove for the house. Both him and his wife were very vocal on the phone before we arrived that he wanted a new stove and that they were mad it was being repaired. When we arrived it was pouring down rain. He immediately came out to the van and stood in the rain glaring at my technician in work van ( with no coat ). My technician was finishing up a call with me in his truck and indicated to the tenant he was on the phone and would be in. The Tenant continued to stand in the pouring rain for another minute then walked inside. When my technician entered the house the verbal assault started on how they cant believe they were not getting a new stove. My technician tried to explain that the home owner wanted to get he burner working. That way the home owner would decide when to repair the glass or replace the unit. Over the years of service I have learned that the are some people get mad when they don't get their way. They end up taking it out on the people they see. The tenant's actions were very inappropriate and hostile towards my technician . As a result we immediately contacted the home owner when we left the house and sadly informed the home owner we could not service his address. He was understanding. One of my rules in business is "we are here to help our customers and we do not help people that treat us inappropriately." I thank all our customers that we have been able to help =) George

Ronald D.
11/2018
5.0
appliance repair
  + -1 more
was canceling appointment when tech arrived. Tech said he would take a look at dishwasher anyway. Based on the problem and the age and model of dishwasher tech said I probably could replace with a new one for around the cost of the repair. (parts and labor)
Description of Work: repair of leaking dishwasher

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

ed B.
11/2018
5.0
appliance repair
  + -1 more
At first I thought the Frig wasn't repaired properly. I called and they explained something I didn't know and everything is working fine. Quick repair and professional. I would hire again.
Description of Work: repair to refrigerator ice maker

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Ian K.
10/2018
1.0
appliance repair
  + -1 more
I left 4 messages and never even got a return call back.. Never again!!
Description of Work: Samsung Washer Repair

Rating CategoryRating out of 5
responsiveness
1.0


Response from G H Appliance Repair
I do apologize we kept playing phone tag. I am sure you are busy through out the day. Next time if we play phone tag, you can email us at ghappliancerepair gmail.com . My office manager constantly checks the email as she is answering the phone all day. Thank you for your feed back. George

Tom B.
10/2018
5.0
appliance repair
  + -1 more
These guys are great. They came out and diagnosed my oven and had to order the part; 5 days later they installed new control board and my oven is working fine. I also learned a lot about Kenmore ovens in the process. Communication was very efficient, they scheduled appointments around my work schedule, and I was completely satisfied.
Description of Work: Kenmore Oven Repair: replaced control board.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$422.54

Charles L.
09/2018
5.0
appliance repair
  + -1 more
service person was very professional and explained what the problem was and how to fix the dryer
Description of Work: repair dryer

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$178

Response from G H Appliance Repair
Thank you for your review!

Katrina B.
08/2018
5.0
appliance repair
  + -1 more
Immediate call back, quick scheduling, fixed the problem on site.
Description of Work: Dishwasher repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lynn B.
07/2018
5.0
appliance repair
  + -1 more
It went very well. My refrigerator had stopped working and I emailed GH on a Sunday. Received a phone call on Monday and they apologized for not being able to come out right away and came out on the Tuesday morning. Brandon, the technician, was familiar with the brand, troubleshot professionally. Replaced a part attached to the compressor and rectified a mistake that I had made in trying to do the job myself, I had installed incompatible parts. He had what was needed in the truck. Things were up and running in just a little over and hour. About two hours after tech left, I called GH to say the fridge was still not down to temperature. It was suggested I give it more time and call if it didn't cool properly. They were right! I learned to let the pros do it. Good outfit.
Description of Work: Refrigerator repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Robert C.
07/2018
4.0
appliance repair, dryer vent cleaning
  + 0 more
Went well and James was very professional! The washer would not drain and spin and the dryer would not heat! I already had the new heating element and washer parts; yet the price was a bit steep or so I thought, but in all honesty, I am not an expert at this stuff, so....
Description of Work: Repair washer and dryer

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Loree H.
06/2018
5.0
appliance repair
  + -1 more
I noted a previous review that mentioned that the company responded and scheduled an appointment on a Sunday. I had the same problem. I emailed the company , and the owner replied and scheduled a Monday appointment within a few hours. Caleb arrived promptly, was quite friendly, and repaired the dryer within an hour. There is a reason that this company has a high rating on Angie's List. They are all prompt, polite, responsive and efficient.
Description of Work: dryer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Elizabeth E.
06/2018
5.0
appliance repair
  + -1 more
He fixed my refrig so it would dispense ice again. Unfortunately it did not last long. I think it is a fault of the ice maker design. It stuffs up and freezes even with the new part he put in. I would recommend these people to anyone.
Description of Work: My microwave and refrigerator fixed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

patience C.
06/2018
5.0
appliance repair
  + -1 more
Went as expected & everything was covered by the warranty on the dishwasher.
Description of Work: Warranty work on our dishwasher

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Christopher M.
05/2018
5.0
appliance repair
  + -1 more
Repair person was fantastic and extremely honest about issues with the Samsung ice makers. Could have charged me 250-300 to install a new one but issues would most likely occur again. Appreciate the honesty and tips on how to minimize ice maker from freezing going forward. Absolutely will use them again if I have any issues with any appliance!
Description of Work: Samsung Refrigerator Ice Maker

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

alyce L.
05/2018
5.0
appliance repair
  + -1 more
Very well, resolved in about 45 min. Would definitely hire them again.
Description of Work: Fridge not cooling sufficiently

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Timothy M.
04/2018
5.0
appliance repair
  + -1 more
Great. He had it working on under an hour. He also took a look at my fridge and got both the upper and lower ice makers working while he was there.
Description of Work: Broken washing machine

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$256

Jennifer A.
04/2018
5.0
appliance repair
  + -1 more
The ice and water dispenser on our GE Profile side by side stopped working. I emailed GH Appliance and they called us the same day and came over the next. Bobby was knowledgeable, professional and was able to fix our problem with that one trip! I would definitely call them again.
Description of Work: Refrigerator Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Keena G.
03/2018
5.0
appliance repair
  + -1 more
I submitted a request via their website on a Sunday afternoon and was pleasantly surprised to receive a phone call that evening! An appointment was made for the following morning. The technician arrived on time and diagnosed a bad timer in about 15 minutes and explained how it affected the heating element. He did not have the part on his truck and a second technician came the next day (also on time), replaced the part quickly. My dryer is running just like it did when it was new!
Description of Work: Dryer was not heating

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Contact information

5731 George Washington Memorial Hwy Suite 1A, Yorktown, VA 23692

http://www.ghappliancerepair.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
9:00 AM - 3:00 PM

Licensing

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Dryer Vent Cleaning,
Appliance Repair - Small

FAQ

G H Appliance Repair is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: 9:00 AM - 3:00 PM

G H Appliance Repair accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, G H Appliance Repair does not offer free project estimates.
No, G H Appliance Repair does not offer eco-friendly accreditations.
No, G H Appliance Repair does not offer a senior discount.
No, G H Appliance Repair does not offer emergency services.
Yes, G H Appliance Repair offers warranties.
G H Appliance Repair offers the following services: Repair an installation of: washers, dryers, refrigerators, freezers, microwaves, ranges, ovens, stoves, disposals, dishwashers, ice machines, wine coolers
roof Vent cleaning. Central air conditioners.

Contact information

5731 George Washington Memorial Hwy Suite 1A, Yorktown, VA 23692

http://www.ghappliancerepair.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
9:00 AM - 3:00 PM