Done Right Home Repair

Very well.

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Did not do work with them.

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These are good guys to deal with and their prices are excellent. I had a few small problems with the finished result, but they were entirely responsive in making it right with no additional charges. I've used them 3 times now and was happy with the result and the price every time.

There was a misunderstanding about painting the shoe molding and Gregg's office noticed the mistake and initiated a reduction in my bill. The repairman who came to my house was a little late but he called me ahead of time to let me know. He was very friendly and courteous. I have more work that needs to be done and I will be considering Done Right to do that work.

The house is an investment property 3 hours from where I live. I was between tenants, in July 2009. The original owners had habitually done bandaid first aid when major surgery was needed in the overall maintenance of the house. So every time we visited the house, we saw a whole new set of repairs that needed to be done. Greg Moxley met me at the house and we reviewed what needed to be done in the bathroom; then walked throughout the house and talked about other things I was concerned about. I asked him to be a second set of eyes, and let me know if he saw anything that needed attention. Over the next 6-8 weeks Greg had a variety of teams in the house. He employees a wide range of contractors and told me he has a truck they have built out with shelves of drawers, where they carry an enormous inventory, so they don't have to be constantly running to buy parts. The guy doing the ceramic tile work in the bathroom had family problems and disappeared from the job. Greg found someone else to come in to finish it. Between the two of them, it was a good job. In the mean time, there were all kinds of odd jobs I was asking him to do. And occasionally, Greg would make suggestions of what he saw that needed work. He was always cost-conscience in his suggestions and he gave me options when ever possible. By the time it was all done, the house had all the ceiling lights replaced; many of the electrical outlets were replaced; all the bedrooms and kitchen had been painted; a flagstone path was laid from the drive to the front stoop; shrubs were clipped; and I can't remember what else. Visiting a year later, I noticed the paint in the bathroom was 'flat' and not a semi-gloss. I never called Greg to tell him. That is the only negative of the whole job. Greg Moxley and Done Right Home Repair is my 'go to handyman' for Newport News.

The people from Done Right Home Repair had two accidents. They came to repair a leak but, they fixed it the same way. The same leak occurred after I had all the walls repaired after 2 weeks. They should not be doing plumbing. When I went to talk to them about the problem, the person there asked as what I did. When I woke at 5am, the water from bathroom was leaking down into the living room. I heard good reports about them but their plumbing was a disaster. They are probably good in the other fields but not in plumbing. The owner told my husband that he had informed me beforehand that he was not a licensed plumber. He put the blame on me and that upset me. I was the damaged party here and I would not knowingly hire an unlicensed plumber. I informed my insurance company and they sent people to clean out the water. This person said he will fix everything but he did not, so I was happy that I called out my insurance company. He seems to be a nice guy but plumbing is not his work.

I found them through a BBB listing. We didn't have to interact with them. We didn't need to be here when they came out. They dropped off a quote. I never interacted face-to-face with them. I just spoke with them over the phone and reviewed their quote. They were punctual and efficient in getting us the quote. I would recommend using them for a quote.

He came out on time and gave a very professional summary of what should be done and gave me an estimate. He had to do one change order upon actually getting into the job because the beams were not known to be rotted at time of estimate. The change order of $200 additonal was reasonable, given the damage, The renters had sickness in the family near the end of the job and had to leave and Greg worked with them and came out later to do the finishing touches after they returned. All in all a very good job and I would recommend them.

They did a great job, though I had to do a little prompting. Toilet was installed with a 1/3" gap under front due to uneven concrete flooring (original construction of house.) I would have thought they would have recognized that's not acceptable. Nonetheless, when I pointed it out they were very responsive and shimmed and caulked the gap. Price was great and professionalism beyond reproach. Highly recommended!

The workmanship was excellent! The wainscoting in the entryway/hallway and up the first floor staircase totally changed the look of the house. The same thing can be said about the beadboard in the bath. Greg Moxley is the owner, and he came out twice, once alone and once with the lead carpenter, before he even gave me an estimate. He really listened to exactly what I wanted and we spent a lot of time talking about the details. I was so impressed with these meetings and his attention to detail that I decided to use his company after I received what I thought was a very fair estimate. Once the job started, not only did JR, the lead carpenter, do an absolutely fantastic job, but he did so in a very professional matter. The job took approximately two weeks to complete, and my house was left absolutely spotless every day. I cannot say enough about the respect that this company showed to me and my property. I also appreciated that the company was very flexible. They installed the initial wainscoting and bead board, and then returned to finish the job by installing all the new bath fixtures in the powder room and shoe moulding around the new baseboard after the newly installed carpentry work and bathroom were painted by another company. They really helped me to coordinate their work with the painters, which made the whole rennovation go very smoothly.