Buds Plumbing Heating & Air Conditioning

.

We were very happy.

They have been outstanding.

.

The tech came and performed routine safety check and maintenance on the furnace. Very meticulous, spent about an hour to do. Cleaned up afterward, showed up on time.

In August of 2007, I had an air conditioning unit that was about 20 years old, and wasn't even able to get recharged anymore. Bud's came out the day I called, and installed a new unit within a week. They convinced me that the Lennox unit I was buying was of superior quality to the alternative brands. Now, in April of 2010, less than 3 years later, I'm getting charged for them to come out and fix the supposedly superior Lennox unit. I feel like I was duped into spending more than twice as much as was necessary. Save yourself the money and find another company to install an A/C unit for under $3K. The service and response time was top notch, but it's not worth the added expense.

They are a very good company to work with. I'll continue to use them in the future.

Everything turned out well. I did not compare prices, but I knew that they stood behind their work and guaranteed our satisfaction. They screen their employees, so I was confident that only good people were entering my home. I was happy with their work.

They always came in and out of the house with little booties on their feet to keep the house clean. They stuck with the originally quoted price. They were an overall professional company. I could tell that they all took the work seriously and had intentions of working with the company for a long time. The quality of the work was good and I have used them since and will use them again.

We called them for an estimate to replace our old furnace. The furnace was still working so we weren't in a crisis situation. We had time to get estimates and think about things. We called 3 other companies for estimates. Bud's was not the cheapest, but we had confidence in their Lennox products and NATE certified installers. The salesman, Kevin, gave us estimates on several options, including gas furnace alone, gas furnace and central air, or dual fuel (gas furnace and heat pump). We liked the dual fuel option. In climates with moderate winter such as Virginia's, heat pump is efficient most of the time but not below 35 or 40 degrees F. The high-end programmable digital thermostat can be programmed to heat by heat pump when the outdoor temp is 40 degrees or warmer, and by gas furnace when the outdoor temp is below 40 degrees. (Or you can have it programmed for a lower or higher temp switch-over point if you choose.) We liked the dual fuel idea, as it takes advantage of the best of both fuel options and therefore is environment friendly as well as conserving fuel COSTS. In summer, the heat pump serves as your central air conditioning. The salesman gave us estimates for systems with 2 energy efficiency levels. The top level was several thousand more expensive than the next level and would save more on gas heating, but the heat pump was the same for the top level and the next level. The salesman suggested the top level of energy efficiency was not as cost effective in our area because in a normal Virginia winter we wouldn't need to use the gas furnace much. We took a few days to make a decision, but once we made up our minds, Bud's scheduled us within 2 or 3 days. The work was completed inside of a day by Patrick, Calvin and Gilbert; the installers were prompt and courteous and answered all my questions respectfully; they covered their feet with cloth booties when they came in the house; they cleaned up the work areas when they were done; they gave me a lesson on using the programmable thermostat before they left. The salesman told us they have technicians on call 24 hours every day of the year, and the company's aim is to respond to a "no-heat" call within a half hour. They also offer an optional annual maintenance package. We gave this company a B for responsiveness because there was some difficulty reaching our salesman. The office told us he was out for a day or maybe it was a couple half days with a health issue. I suspect that had we called a week earlier or a week later, the responsiveness rating probably would have been an A. We rated the quality A, but the unit is brand new. At this point we can only assume the system components will perform as anticipated for a period of some years.

They crew was very professional and helpful. They had someone come out and do a quality check a week later. They did the job efficiently and quick. Overall they did a great job.

We had first contacted another company at the recommendation of a friend immediately upon returning from our vacation. They promised they'd be out the next morning. We waited through the early afternoon and they hadn't showed up. We called to ask where they were and they said that they simply hadn't gotten around to us. No phone call, nothing! Again, they promised to come the next day, and again, they stood us up. We decided to sign up on Angie's List with the expectation that we could find a more trustworthy company. It was the best investment we could have made! Not only was Bud's able to fit us in the next morning, they made sure to follow up with us first thing to confirm the appointment and they showed up on time. The technicians were nothing but professional and polite, even to our dog Parker, which one of the technicians made a special point to befriend. I had to leave, so my Partner stayed behind to finish with the appointment. I was worried that they'd treat her differently without me around (an experience we had with another company for our floors), but when I returned she said they spoke to her with the utmost respect, clearly explaining the details of the issues and our options, as well as answering all of her questions. When I returned home, we had a complete understanding of our options and Bud's even called us the next day to follow up on arranging an appointment with their sales team. Speaking to the office representative reassured us that they were happy to work with us to find something that would fit in our budget, including financing. Although we ended up putting everything on our credit card, we appreciated how proactive they were. A week later, our new A/C unit arrived, with Bud's contacting us a couple times in the interim to keep us updated and to ensure that we scheduled a convenient time for the installation, which would take about half the day. The service crew arrived promptly in Monday morning. The crew was exceptionally polite and patient with our multitude of questions. When the work was *finally* completed, they took extra time to explain the warranty and service contract options, as well as installed a free digital thermostat, which wasn't on the original work order. It was clear they weren't leaving until we were completely satisfied. In summary, we were totally.

My heat went out and it was 20 degrees outside. Because of this I didn't get to compare around for prices. When I contacted them they didn't have the unit I wanted, so I had to upgrade to a higher item. The month after they replaced it, my heating bill was very high. They came back out to check to make sure everything was working properly, and it was. Since then my heating bill has gone down and is now more reasonable. Before using them again I would compare with other providers.

Our system is 17 years old and they did a good job of honestly and practically explaining what our options were for replacing the system. They were very willing to set up a follow up appointment to further discuss our options. They did a great job. The contract is annual.

I think that this company always does good work. The price is in line with the other companies, they are very timely, and they do the job quickly. My air conditioner is working great and cooling efficiently since they did the maintenance work.

The technician arrived on time, was clean, friendly and explained the work he performed in terms I could understand. The price was very fair, they went over my equipment top to bottom and were very thorough. What I was most impressed with was that when the young man came to my door, he had my newspaper in his hand (he had picked it up off the driveway for me), which I thought was great. When he was ready to leave, he noticed that the trash truck had just come and he offered to bring my trash can back up to the house. These seem like little things, but this type of customer service just isn't seen anymore these days. BRAVO, Bud's!!! I have already told several of my neighbors about your company.

On time, fast service, after hours service (the actual after hours service), clean, and well mannered technicians.

I was very happy with this company. They called me and set up an appointment to come out and they were on time. They cleaned up the little mess they made around the heating system. The work was covered by warranty because our home was very new.

I was a little frustrated with this company at first. Their technician broke a screw in our system and didnt say anything about it. I went to turn on the system and it didnt work. The same guy came back out and said that he thought that he told me about it; I felt that it was just a miscommunication and he fixed it right away. I really liked that.

These guys explained everything to me about the entire system after they installed it. They finished the whole job in one day. They were here from morning to evening and I really liked the fact that they stayed until they were finished, instead of coming back another day.

We had not had any problems what so ever with the system that they put in. It only took them one day to have it installed. The guys that did the installation showed up early and I really liked that. I couldn t remember what the price was, but I do know that they were lower than the other companies that we talked to.

Bud s provides an excellent maintenance program. They come out twice a year and anytime there is a problem. They check out and clean both furnace and air conditioning units. The program covers all the cost of checkup and repair cost including parts. They do a very good job of explaining everything and let us know when to have each item checked and cleaned.

They replaced a 1 ton heating and air-conditioning unit. They hauled the old one away as part of their service. The men were explanatory on what they were doing. They were very polite men and cleaned up after themselves.

After years of hassles with the old air conditioning company, we finally switched and had our new system put in by some one else. Buds has some very experienced and talented technicians on their crew. The installation went through without a hitch. It took less than a half a day. They tested the system and checked all the duct work as well. The service provided to us was first rate. We are glad we switched.

I thought the price was reasonable. They were very professional and knowledgeable. They were very dependable. They came out that same day and finished the job in a matter of hours. I would recommend them to my neighbors.