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A/C Masters Heating & Air Conditioning Inc

Heating and Air Conditioning, Appliance Repair, Air Duct Cleaning,

About us

If you require service, please call our office at 757-898-2894. Due to technical issues, we have been having trouble receiving service requests through messaging. Thank You! We are a locally owned and operated Carrier Factory Authorized Dealer serving the Virginia Peninsula since 1999. All our service technicians are State Licensed and N.A.T.E. certified, which is the highest certification available for HVAC professionals. We charge a Flat Rate for all service and repair calls, including a one time diagnostic fee. All job costs are determined by job, not by the hour. We accept most major credit cards, and we offer 0% A.P.R. financing through Wells Fargo Financial for qualified "Angie's List" Customers (Credit Approval Required).

Business highlights

25 years of trusted experience
Emergency Services Offered

Services we offer

Heating & Air Conditioning & Heat Pump Equipment Installation, Service & Repair, Attic Insulation, Whole Home Or Business Back-Up Electrical Generators, Business & Residential Electrical Panel Installation, Electrical Service & Repair, . Whole Business & Residential And Room Air Filtration Solutions, Business & Residential Air Duct Cleaning & Window Tinting.

Services we don't offer

Plumbing & Small Household Appliance Repair & Restaurant Kitchen Appliance Repair

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9151 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
2%
3
1%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 76-151 of 151 reviews

Gail G.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
A/CMasters came the very day we called them. This initial call was Memorial Day weekend.Their technician Chris within a few minutes found the leak that our previous a/c guy said was unfindable! He then explained to my husband how the duct work in the attic from the a/c unit was configured in such a way as to allow water to collect and leak into our master bathroom ceiling. Chris fixed the freon leak and refilled the unit with freon and got the house cool again. Javier came to the house a few days later evaluated the duct problem that Chris found and gave us three very detailed and well thought out options for resolving this issue. He also assured us that although we had to wait a few days for this duct repair he would guarantee that we would not lose a/c during this period. We made our decision from the choices and scheduled the work a few days later. The technicians arrived on time for the repair and finished in a few hours. We were so impressed with this company and their professionalism that we bought a service check package. they come to check the furnace and a/c units twice a year for any issues.
Description of Work: Had some water leakage in our master bathroom ceiling. Also a continuing problem with a freon leak in our air conditioner leading to a very hot second floor during a particularly hot spell. Our previous a/c technician always just filled it with freon and told us that it would be like finding a needle in a haystack to find and repair the leak. We wanted a new opinion so we called A/C Masters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Anthony C.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
A/C Masters was excellent to deal with from estimate to installation. Very competitive pricing. Very professional sales, installation and service. Installation technicians were prompt, courteous, took time to answer all my questions, and did very good work. My Carrier thermostat did fail the first night, but a call for service was handled right away on a Saturday morning and the issue was repaired within a few hours. I am very happy with the Carrier product and A/C Masters and strongly recommend them both.
Description of Work: Replaced Air conditioning and furnace after original 16 year old unit failed. Replaced outside compressor unit, coil, furnace, and thermostat, with Carrier brand components.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Scott B.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
A/C Masters responded promptly to my request for an estimate when my a/c unit failed and I needed a replacement and was able to start the job the following day which was a saturday.
Description of Work: Installed a new 3 ton Carrier Performance, two stage het pump with a Carrier Infinity variable speed handler and heat kit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,600

Judith H.
09/2012
5.0
air duct cleaning
  + -1 more
They did an excellent job. They were prompt. They answered few questions about cleaning and they told me what to expect and how to maintain my machine. They explained to me all the things that they did and they finished the job in less time than they had predicted. They were courteous and respectful. My overall experience with them was excellent.
Description of Work: I have used A/C Masters Inc company for air duct cleaning services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Thomas M.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
They came when scheduled. They are professional, courtesy and simply a pleasure to do business with. Their maintenance folks are equally professional, courteous. I have used other vendors on my previous units (Florida Heat Pump, now owned by Bosch, I believe), but I'll stick with Carrier.
Description of Work: A/C Masters replaced my two geothermal units in my residence, based upon their written proposal. I chose them because of their price, guarantee and their attention to my questions and needs. I chose wisely. They did an excellent job. I had one unit installed in 2010, and one unit installed in 2011. There maintenance service was included for a period of time, and the Carrier warranty was superb.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

William M.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
The crew arrived on time with all the necessary equipment and tools to complete the job. They were very carefull to not damage or dirty the floors and carpeting in the house by spreading out cover pads and drop cloths. They had estimated 4 hours to do the job and were right on the mark, 4 hrs. and 10 minutes. After completing the job, one of the technicians showed me the finished product and explained in detail what they had done and any maintenance requirements on my part. I was very happy with the job and the professionalism of the technicians. I would definitely use this company again and highly recommend to anyone who needs HVAC work done.
Description of Work: Installed new heat pump system located in attic.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,950

esperanza N.
08/2012
5.0
heating & air conditioning/hvac
  + -1 more
They showed up on time .They are always pleasant and perform the work in a timely manner.
Description of Work: Installed pump and ran line under the house to stop ac run off from collecting under the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Teri C.
08/2012
5.0
heating & air conditioning/hvac
  + -1 more
We came home from roasting away the afternoon at the river to discover a super hot house. The downstairs a/c had blown a capacitor. I called a couple of places the next morning. Due to the excessive heat, all of the a/c companies were overbooked. To my relief, A/C Master called back an hour later. They sent a tech within the next hour to repair the problem. It was quick and easy -- and I think it was resonable. We were happy to have cool a/c again in the bottom part of the house.
Description of Work: Replaced a blown capacitor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Response from A/C Masters Heating & Air Conditioning Inc
We have a service technician available 24/7 and understand that every customer wants to be cool in the summer and warm in the winter. Thanks for calling A/C Masters!

Lisa J.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
Went well. We will keep business in our listing for future calls as necessary.
Description of Work: Season inspection of residential AC unit. We purchased a yearly plan around $200 to include 2 inspections, 10% off of parts and in system when other repairs are necessary.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

vickie A.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
The repair was completed and the A/C is still running without problem. I will get a contract with them to service my unit.
Description of Work: The A/C broke on the long holiday weekend (of course!) and i called them on Tuesday morning and I am sure they were very busy since they had been closed on Monday. The person who answered the phone was a bit overwhelmed, but they were able to come out the same day and got it fixed at a reasonable price. They didn't have the part on the truck but got it quickly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from A/C Masters Heating & Air Conditioning Inc
A/C Masters offers 24/7 emergency service and repair -- even on holidays. No need to wait until the next business day. Call any time! We are ready to respond.

Sco55 or Michele D.
06/2012
5.0
heating & air conditioning/hvac
  + -1 more
Overall, the experience was a good one. The gentleman that showed up was nice and professional. He did a great job in a timely manner. Would highly recommend this compay!
Description of Work: Our heat pump on our 2nd story was not blowing out as hot of air as the 1st floor. A/C Master's came out, did an inspection, and then fixed the problem. It was a quick fix and I really appreciated them not telling me there was a bigger problem when there wasn't one. I would recommend this company and have already!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$50

James B.
06/2012
5.0
heating & air conditioning/hvac
  + -1 more
The price was good, they were prompt and they also did a very good installation job.
Description of Work: They put in an a mini split HV A/C system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,800

Charlotte F.
06/2012
5.0
heating & air conditioning/hvac
  + -1 more
My husband was the sole point of contact here, and he has absolutely no complaints. We will continue to call on them as needed.
Description of Work: Of course these services cost something, but my husband is the one who handled his transaction and we've never discussed the price. He was impressed with the promptness and professionalism of the company. They have been out here several times, to install the heat/ac unit outdoors and run the necessary lines; to make adjustments as needed, etc. We have been quite satisfied with the service and reliability of A/C Masters.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Eric D.
05/2012
5.0
heating & air conditioning/hvac
  + -1 more
I have used AC Master before and was happy so when it was time to buy an HVAC System at my rental home, I got a quote from them. They were not the cheapest, but offered the best value (quality product for a reasonable price). The came out and installed it and did a professional job as they did the last time. The unit is working great so far. My other unit is about 3 years old with no problems so far. I would recommend anyone who needs a new HVAC System to call these folks. I used another firm before and the installer makes a world of difference in product reliability and how long it will last. Dont save pennies to spend dollars. Buy value over price and stick with a quality product and an installer you can trust.
Description of Work: Removed old split system Heat Pump System and Replaced with 2 ton Carrier Heat Pump Split System.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,200

Tyler B.
05/2012
5.0
heating & air conditioning/hvac
  + -1 more
I called A/C Masters this morning as I normally have in the past but the line was busy. I ended up calling another company and they couldn't fit me in until the next day. I called A/C Masters back and Jill picked up. She quickly found my information and verified everything that was needed. She was able to get someone to help me out that day. We scheduled for 4pm to allow me to make it home from work. CJ was right on time. That is a characteristic that more businesses should have. CJ was extremely helpful and answered all my questions and even gave me some suggestions. I will never call another A/C company.
Description of Work: Diagnose the problem and found that the exterior A/C unit had a failed contact due to ants. Replaced the contacts and had the A/C running in just under an hour.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$347

John S.
05/2012
5.0
heating & air conditioning/hvac
  + -1 more
Very satisfied. A/C Master's technician Kris arrived on time and was very professional. He took me through the whole system while he performed the service. Kris had answers to all my questions and identified some commonsense problems with the system. Unfortunately for me, these problems were not diagnosed by other A/C companies I've used in the past. I plan on using A/C Masters for the follow-on issues and definitely will request Kris for future service and maintenance.
Description of Work: A/C system summer maintenance service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Jeanine L.
04/2012
5.0
heating & air conditioning/hvac
  + -1 more
17-year old A/C unit completely dead, limping for years. A/C Masters very professional. Good price. Good Carrier Product. Bought lowest priced basic system. Fast quote, in home visit. Provided two temporary window units, great relief! Started work ahead of what was agreed! Finished 98% work ahead of schedule. Came back later for minor finishing touches. It's been a year, so far so good.
Description of Work: Replace HVAC system: outside unit, inside unit (includes furnace), & enlarged one of the duct works to get more cooling to bedroom above garage. Disposed old unit.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Jean V.
03/2012
5.0
heating & air conditioning/hvac
  + -1 more
One day install - finished when they said they would.
Description of Work: Installed a new heat pump and air handler. They were mindful of my escape prone dogs and made sure the gates were closed behind them each time. Very professional and efficient. Not the lowest price but I thought it was the best value for what I was buying.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Response from A/C Masters Heating & Air Conditioning Inc
Thanks. The dogs were no problem at all. We love dogs!

James R.
02/2012
5.0
insulation, air duct cleaning
  + 0 more
They did a really good job. They came on time. They have excellent work ethics. They did everything they said they were going to do. The pricing was good. I had one small problem with the system and called in the afternoon. They came out the very next morning to repair it. They even completed the job sooner than they estimated they would.
Description of Work: They put in a new heating and air conditioning system for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Katherine W.
11/2011
5.0
heating & air conditioning/hvac
  + -1 more
From the professional and timely quotes to the installation and follow-up, this contractor did a stellar job. They gladly provided references who were very satisfied and complimentary about the work performed. We just recently hired them for additional work mainly because they did so well with the original job and because we were confident they know what they are doing and how to provide quality work.
Description of Work: Installed Mitsubishi mini-split multi-zone systems in an existing home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

Daniel G.
11/2011
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
From start to finish everything went smoothly. Very freindly crew. Did a great job getting new unit down a hillaround the back of the property. Only took one day. I'd highly recommend A/C Masters. Got other quotes that weren't as good especially the warranty.
Description of Work: Replaced old York furnace and A/C. Installed new ductwork to make a better fit. Installed a 4-ton Carrier Infinity and 95% gas furnace and coil. Removed old unit. Cleaned ducts and also installed new condensation pump. 10 yr parts and labor warranty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,700

Stanley W.
10/2011
5.0
heating & air conditioning/hvac
  + -1 more
They are professional, on time, prices are great, and trustworthy. I have used them previously and they did great then.
Description of Work: I used A/C Masters Heating & Air Conditioning for a service contract and one of the capacitors popped.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

shirlie K.
07/2011
5.0
heating & air conditioning/hvac
  + -1 more
Excellent service from all ....from office receptionist, onsite quote by owner and installation by Kenny! Will defintely use again.
Description of Work: Moved our air conditioner units from one side of the house to the other.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Scott B.
07/2011
5.0
heating & air conditioning/hvac
  + -1 more
It went great and the best part was how fast they could get the work done. The company I used previously always made me wait.
Description of Work: Ric McNeill came out the same day I called to give me an estimate and was able to schedule the work the next day, which was a Saturday! My a/c was not working and it was hot! The prices were comparable to another company for a different maker (Amana) for the Carrier system. The least expensive system would have been 5100 and the most expensive was 8100. The team came the next morning around 9 and by 230 the a/c was working. They said it took longer because the employee with all the equipment called in sick and they had to go get another truck. They were very clean, putting down paper on the stairs and hallway and cardboard outside. Everything was cleaned up when they left. The new system and thermostat were explained to me. I am supposed to get a rebate in the mail.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,100

Thomas M.
07/2011
5.0
heating & air conditioning/hvac
  + -1 more
Wonderful. Estimate and installation was done when the said it would be done, and the price was exactly as quoted, in spite of some of the obstacles that came with the installation
Description of Work: I have two geothermal units in my house; one for the first floor, and one for the second floor. The second floor unit failed in September of 2010, so i sought estimates for replacement units, as this was going to be a major investment ($8-10K). After seeking 3 estimates and interviewing the firms, i chose AC Masters. There work was timely, and there were no "hidden" charges. Their estimate was a turnkey installation with a very good "bumper to bumper" warranty. I was (and remain)very pleased with their work. So when the compressor froze on the downstairs unit in February, they were the firm i called. they advised me to use the hot water feature of the geothermal heat pump, and did the entire installation, again, turnkey. So both my units (Carrier) were install within one year (fortunately, different years, for the tax advantages of geothermal) The downstairs unit was installed in the crawl space, not an easy installation, but they did a superb job. The $19,000 figure is for two units.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$19,000

Contact information

314 Old York-Hampton Hwy, Yorktown, VA 23692

http://www.acmasters.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
2705134074
Trade License Locale
Virginia
Trade License Authority
Virginia: Contractors
Trade License Expiration
05/31/2024

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Appliance Repair,
Air Duct Cleaning,
Insulation,
Energy Efficiency Auditing,
Wells and Pumps,
Electrical,
Generator

FAQ

A/C Masters Heating & Air Conditioning Inc is currently rated 4.9 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

A/C Masters Heating & Air Conditioning Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, A/C Masters Heating & Air Conditioning Inc does not offer free project estimates.
Yes, A/C Masters Heating & Air Conditioning Inc offers eco-friendly accreditations.
Yes, A/C Masters Heating & Air Conditioning Inc offers a 10% senior discount.
Yes, A/C Masters Heating & Air Conditioning Inc offers emergency services.
Yes, A/C Masters Heating & Air Conditioning Inc offers warranties.
A/C Masters Heating & Air Conditioning Inc offers the following services: Heating & Air Conditioning & Heat Pump Equipment Installation, Service & Repair, Attic Insulation, Whole Home Or Business Back-Up Electrical Generators, Business & Residential Electrical Panel Installation, Electrical Service & Repair, . Whole Business & Residential And Room Air Filtration Solutions, Business & Residential Air Duct Cleaning & Window Tinting.
Plumbing & Small Household Appliance Repair & Restaurant Kitchen Appliance Repair

Contact information

314 Old York-Hampton Hwy, Yorktown, VA 23692

http://www.acmasters.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day