Woodbridge Plumbing Inc has been in business since Tom and Anne Kreutzer started it in 1973 in the basement of a house on Occoquan Road with just one plumber, Tom. After three years Tom hired his first employee, David McCullen, who stayed with him until Tom and Anne sold the business in October, 2006. As the business grew, it moved first to a rented space at Canfield Industrial Park for nine years, and then to the current office and warehouse in Telegraph Road Business Park in January, 1987, across Telegraph Road from the back of Target.
Business highlights
51 years of trusted experience
Emergency Services Offered
Services we offer
Complete residential & commercial plumbing & gas fitting.Remodeling. New construction.
The quality of their work was good. They were good in terms of responsiveness and punctuality as well.
Description of Work: I used Woodbridge Plumbing to replace a broken faucet on the backside of our house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Response from Woodbridge Plumbing Inc
Thank you for good report card. The plumber who completed your service call will be recognized for his good work during our next company-wide meeting (early May). Thank you for taking the time to comment and for choosing Woodbridge Plumbing. Have a great day.
ellen J.
03/2012
5.0
plumbing, drain cleaning
+ 0 more
Jim is a soft spoken quiet gentleman who showed up well within the time quoted to me and got right to work. He was thorough and explained the problem before he fixed it. Thanks Woodbridge Plumbing for fast prompt efficient service.
Description of Work: I have gone a week without wet bathroom floors and leaking toilets in my townhouse! I had a leaking toilet on the second floor of my home and a water constantly running on the first floor bathroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$198
Response from Woodbridge Plumbing Inc
Thank you so much for the fabulous report card!! Jim will be recognized for his good work when we share your comments during our next company-wide meeting (early May). Thanks again for taking time to comment and thanks for choosing Woodbridge Plumbing! Have a great day!!
Inge D.
03/2012
4.0
plumbing
+ -1 more
came on time, very professional. the price was a little over what home depot quoted for installation.
Description of Work: Installed two toilets, explained what he did, was able to install but had to make some small adjustments. Left the place clean and removed all trash and old toiletts
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$316
Response from Woodbridge Plumbing Inc
Thank you for choosing Woodbridge Plumbing to complete your toilet installls. Glad the technician did a good job for you. Thank you also for taking a moment to comment. Have a great day!!
Chad O.
03/2012
5.0
plumbing
+ -1 more
We solicited a bid from Woodbridge Plumbing to install a tankless water heater and the gas lines to support it, as well as to relocate and reconnect our existing washer and gas dryer. They provided an estimate of both price and time, and we scheduled the work to begin within two weeks. Upon arrival, the workers began to prepare the site and discovered what they believed was a conflict with Alexandria city code relating to the exhaust of the tankless water heater and its location relative to existing structures outside the house. They proposed three alternative plans and were extremely helpful in explaining the conflict and their ideas for remedying it -- however, we were concerned about the alternative plans and chose to pursue our own research with the manufacturer and the city code office. We were able to determine that the original plan was not, in fact, in conflict with code, and we called Woodbridge Plumbing to explain why. Their response was friendly and professional, and they rescheduled the work to begin a few days later, completing it according to the original estimate.
Description of Work: - Installation of tankless water heater and removal of traditional water heater - Installation of new gas line to support new water heater - Connection of gas line to dryer - Relocation and reconnection of washer, dryer, and utility sink
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$5,000
Response from Woodbridge Plumbing Inc
Thank you so much for choosing Woodbridge Plumbing! Glad you were able to sort out the code compliance issues for your jurisdiction (can be tricky sometimes). Thank you for taking the time to comment - customer feedback is an extremely valuable tool. Have a great day!!
Kim Q.
03/2012
5.0
plumbing
+ -1 more
This is the second time I have used Woodbridge Plumbing. In our first experience, we had a pedestal sink installed in our powder room downstairs. Excellent work. When I finally purchased the vanities for the upstairs bathrooms, I had no doubts about contacting them again.The one vanity was a simple install. It was almost a one to one match with the older vanity we had removed.The 36-inch vanity with the sink offset to the left was a little more work.MikeE. who did most of the install very quickly sized up what work needed to be done and was able to explain the requirements and how long it could take. He very honestly explained that he could not guarantee getting the larger vanity in place the same day because of the size and the need to move the water lines and the trap had to be moved to accommodate the sink.What was a pleasant surprise is that Mike contacted the office and because there was a plumber between jobs who was able to assist in moving the vanity and assisting with the changes of the water lines, both vanities were installed the same day. Thank you also JohnB. Overall, great service, honest promises, and for me a good price. Overall, great service, honest promises, and for me a good price.
Description of Work: Replacement of two 1984 builder installed vanities in the master bathroom and hall bathroom.As part of a general update of the house (painting, carpet, hardwood) we also wanted to update the master and hall bathrooms.We had replaced the flooring with tile and new toilets. We also wanted to replace the vanity in each bathroom.The vanities were purchased on-line. The one vanity was a simple replacement (except for those annoying water pipes that ran directly out of the floor). The other vanity was a 36-inch vanity, but the sink was offset to the left.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$766
Response from Woodbridge Plumbing Inc
Thank you so much for the glowing report and excellent report card! We will recognize John B. for his excellent work during our next company-wide meeting. Thank you so much for taking the time to comment and for choosing Woodbridge Plumbing again! Have a great day!
Kyoko P.
03/2012
5.0
plumbing
+ -1 more
He did a good job. He came on time. They gave us a 3-hour window, but he did it well within it, so I liked it. He told me the exact cost of the work even before he started. He also mentioned that I probably will need to replace the faucet in the future and he also gave an estimate for that one, so he was pretty nice. I thought that the faucet was very standard and of low rate, so I thought maybe he could have given it to me a little bit cheaper. I would use them again in the future.
Description of Work: I used the services of Woodbridge Plumbing Inc to fix a kitchen faucet. Water was leaking from a kitchen faucet and there was water underneath the sink, so the person came and checked on it. The faucet was broken and the water was actually coming from it, so he put in a new faucet.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Woodbridge Plumbing Inc
Thank you so much for choosing Woodbridge Plumbing. The technician who installed your faucet will be recognized for his good work during our next company-wide meeting (next week). Thanks again for taking the time to comment. Have a great day!
ROBERT H.
03/2012
5.0
plumbing
+ -1 more
They do very good work. They came out very quickly and replaced the disposal without any problems. They are a very honorable company. They stand by their work.
Description of Work: They dug up our yard and replaced a sewer line that was being damaged by a tree. Since then, we've used them regularly for the past 15 years. Most recently, they came and replaced my garbage disposal.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Response from Woodbridge Plumbing Inc
Thank you so much for the fabulous report card! The plumber who installed your garbage disposal will be recognized during our next company-wide meeting (early April). Thanks again for taking the time to comment and thank you for choosing Woodbridge Plumbing all these years! Have a great day!!
Tiffanie M.
03/2012
5.0
plumbing
+ -1 more
They gave my husband a quote for the service to be provided, brought a quality product to replace our current builder grade sump pump that failed. He replaced the pump, explained how the pump work, what to look for if I think the pump is in trouble and answered all our questions. Very happy with the process. The plumber that came to our home was Scott Ecklin.
Description of Work: We had our sump pump replaced after the old one quit and our basement flooded.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Woodbridge Plumbing Inc
Thank you so much for the fabulous report card!! Scott Ecklin will be recognized for the great service he provided during our next company-wide meeting (early April). Glad he was able to answer all your sump pump questions. Thanks again for taking the time to comment and for choosing Woodbridge Plumbing! Have a great day!!!
Erik S.
03/2012
5.0
plumbing
+ -1 more
Inital contact with Woodbridge Plumbing resulted in a fair price estimate & they were able to schedule the job very quickly. Jim & his assistant arrived right on time. They were quick & professional. They left the area as neat as when they arrived. They also fit the new parts into the area I requested without an issue. Not much to say - sign of a well done job, the better it goes the less one has to say on the subject. Wouldn't hesitate to reccommend them - I know who I'll call should I need a plumber.
Description of Work: Replaced household main water shutoff valve, replaced pressure regulator, and replaced water heater shutoff valve.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Response from Woodbridge Plumbing Inc
Thank you so much for the fabulous report card! I will look up the technician who assisted Jim and both of them will be recognized for their great work during our next company-wide meeting (early April - your comments will be shared with the entire company). Thanks again for taking the time to comment and for choosing Woodbridge Plumbing! Have a great day!
Deborah M.
03/2012
5.0
plumbing
+ -1 more
Very good. I called or emailed a few places and Woodbridge Plumbing was the fastest at responding to my request. We set an appt 2 days later and the man came out, replaced the faucet and was done - he was friendly, efficient and knew exactly what he was doing.
Description of Work: I have a laudry tub and the faucet wouldnt totally turn off so the water was leaking out - I needed to replace the faucet
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$241
Response from Woodbridge Plumbing Inc
Thank you so much for the great report card! The plumber who completed your service call will be recognized for his good work during our next company-wide meeting (early April). Thanks again for taking the time to comment and for choosing Woodbridge Plumbing to take care of your plumbing needs. Have a great day!
Jean M.
03/2012
5.0
plumbing
+ -1 more
Contacted Woodbridge Plumbing and they were able to schedule the work within a few days. When the plumber arrived we discussed the job and I learned that what I had requested meant something different in plumbers' vernacular. The plumber courteously explained the difference and the job I wanted was considerably less work and money than what the work order had indicated. I appreciated his edifying me so that the work Ithought I was requesting was actually done.
Description of Work: Bathtub fixtures were replaced and dripping faucet repaired.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Woodbridge Plumbing Inc
Thank you for the great report card! Glad your plumbing issue turned out to be less of an issue than feared. The plumber who completed your service call will be recognized for his good work during our next company-wide meeting. Thanks again for taking the time to comment and thank you for choosing Woodbridge Plumbing! Have a great day!
Rita R.
02/2012
5.0
plumbing, drain cleaning
+ 0 more
They are very thorough and they have very skilled workmen.
Description of Work: They did plumbing and work on my sink.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Woodbridge Plumbing Inc
Thank you so much for the fabulous report card!! The plumber who completed your service call will be recognized for his good work during our next company-wide meeting (early April). Thanks again for taking the time to comment and thank you for choosing Woodbridge Plumbing! Have a great day!
Henry C.
02/2012
5.0
plumbing
+ -1 more
The service techician is David McCue. He arrived on time. Didn't mind me watching him to learn a thing or two and let me help when he need an extra hand. Removed the old Sump Pump. Cleaned the grabbles and grabbage out from the drainage well and then installed the new Sump Pump with and a check valve (the builder didn't put one in). The whole thing was done in less than an hour. I had also discovered a bad faucet in one of my bathroom yesterday and asked him if that's something I can fix it from the faucet side myself without opening the dry wall. I was planning to do that myself. He offered to put a new cartilage in with a reasonable price and he was done in less than 15 mins. As oppose to me doing the job... 1 hour getting parts and 1 hours fiddle with it and 1/2 hour reading instruction. The whole deal started at 8:00 am and he was done top half of 9:00 am. Bottom line... Good price (I had three A lister's quotes and they are the most reasonable quote), job done efficiently and done well. Mr. McCue was also flexible enough to take on a side job outside the scope of the project.
Description of Work: Replace Sump Pump
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$573
Response from Woodbridge Plumbing Inc
Thank you so much for the great report card! (Glad David was able to take care of your extra quickie plumbing issue!) We will recognize David's good work by reading your comments aloud during our next company-wide meeting (early March). Thanks again for taking the time to comment and for choosing Woodbridge Plumbing! Have a great day!!
Zaven S.
02/2012
5.0
plumbing
+ -1 more
This is the second time we have used Woodbridge Plumbing. The first time was to replace a toilet seal which began to leak while I was deployed. They were very helpful to my wife, explained everything to her and she was extremely pleased with them. Cost was definitely reasonable. We also recently had a leak develop in the ceiling - looked like it was coming from the master bathtub. I did some troubleshooting but was unable to determine the origin. Called Woodbridge, they came out the same day, listened intently to the troubleshooting I had accomplished and stepped through it with me. They picked up where I left off and fixed the issue within 30 min and without having to crack the ceiling. In both instances, Woodbridge has been reliable, punctual, informative and polite. We'll keep using them.
Description of Work: Water leaks (toilet; bathtub)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Woodbridge Plumbing Inc
Thanks so much for the great report card!! We will recognize the plumber who completed your service call during our next company-wide meeting (early March). Thanks for taking the time to comment and thank you for choosing Woodbridge Plumbing! Have a Great Day!!
Twyla J.
02/2012
5.0
plumbing
+ -1 more
A leak in my kitchen was causing water damage under the subfloor. Water had traveled from the kitchen into other parts of the downstairs area. Woodbridge Plumbing responded to my call immediately and Scott was on the job. He pin pointed the leak and got to work. Turned out it wasn't a pipe, but a worn out, corroded garbage disposal. Luckily, he had one on the truck. Thank Scott and Woodbridge Plumbing!
Description of Work: Woodbridge Plumbing identified the leak and replaced a worn out garbage disposal.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$321
Response from Woodbridge Plumbing Inc
Thank you so much for the great report card!! Scott will be recognized for his good work when we read your comments aloud at our next company-wide meeting (will also serve as a reminider to keep a well stocked truck!). Thanks again for taking the time to comment. Have a great day!
Dawson H.
02/2012
5.0
plumbing
+ -1 more
Great job. I am glad I chose Woodbridge Plumbing to do this job. They deserve their excellent Angies List rating. I would refer them to anyone requiring service. And I will use them agin in the future.
Description of Work: From the estimate provided by Scott to the work performed, for the most part, by Rex and Bobby, we could not have been more pleased. Scott responded quickly to our request for an estimate to replace our polybuylene piping throughout the house and to replace a flexible outside gas line with metal. Of three estimates I obtained, his was the lowest. In fact, it was about $2,000 lower than an estimate received from Cropp-Metcalf, with whom I have a maintenance contract. One issue I had though was that on the Angie's List listing for Woodbridge Plumbing, it says that Seniors receive a 10% discount. When I asked Scott about that he said that the discount was limited to $25. This became a no-issue as he agreed to install a new shower fixture, a new kitchen faucet, and a new bathroom sink bowl for no additional charge. In addition, he did not charge extra to pull a County Work Permit for the job. I contacted Scott on 30 Jan to award the job and work began on 1Feb. The work was performed by Rex and Bobby, except for one day when Bobby had to be replaced by John. Rex and Bobby were incredible as a team. Both were very professional, knowledgeable, and considerate. We were without water throughout the day, but they made sure we had at least one operational bathroom went they left the job at night. They were careful to protect our furnishings as they worked, they kept damage to our walls, in which to gain access to pipes, to a minimum, and they cleaned up after themselves prior to leaving each night. The job was completed in just under three days as estimated. I decided to add a whole house water filter to the job. They came back on the 9th to install it. While here they removed an old outside faucet and painted the new gas line. This job had all the expectations of turning into a nightmare. However, Rex and Bobby made it a rather painless experience--almost pleasant! Thanks again to Woodbridge Plumbing, and especially to Scott, Rex, and Bobby for a job "Well done!"
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,395
Response from Woodbridge Plumbing Inc
Thank you so much for the great report card!! Glad the New Work team were able to take care of your plumbing issues. We will share your comments with our entire staff during our next company-wide meeting (early March). Thanks again for taking the time to (so thoroughly) comment! Have a great day!
Pat S.
02/2012
5.0
plumbing
+ -1 more
I think I spent less than $150 for the whole bill. They are very good and I highly recommend them to others. Just about everyone on my street uses them. They take good care of my house and they are the only people I ever call. They are excellent. I always ask for Jim Flood, he is a master plumber and he is very good. The rates are reasonable and I have never had a problem with Woodbridge Plumbing. Jim knows what he is doing and he comes in, looks at it and he is in and out so fast, that I don’t even know that he has been there. He just makes it so easy, he is very congenial and a very pleasant person to deal with. It just that there is no problem after that and when he comes in the problem is solved. I don’t have to call again back because he takes care of it all. If I think of anything else, he says let me go do it. My handyman for plumbing is Jim.
Description of Work: I use Woodbridge Plumbing for plumbing services. They have been in business I think since the mid seventies. I have used them for two homes in the last thirty years. The last time I used them was probably six months ago to replace the guts on the leaking toilet and also repaired the sink because it was not draining properly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Woodbridge Plumbing Inc
Thank you so much for the great report card!! We will recognize Jim's good work for you when we read your comments out loud during our next company meeting (early March). Thanks again for taking the time to comment and thanks for being a long time Woodbridge Plumbing customer! Have a great day!!
Harriet F.
02/2012
5.0
plumbing
+ -1 more
Scott K., from Woodbridge Plumbing, Inc., came over that morning promptly and was very nice and polite. He removed his shoes and instilled a measure of trust from the way he spoke and carried himself. He got right to work and after inspecting the leak, shut off the main supply. He started dismantling the valve compnents and noticed that the fitting was missing a clip. He called the shop and they sent out a clip (they don't normally have the type for my setup because it's a very old unit (30 yrs old?). It was stuck in there when I had tried to get it out last summer, but he seemed to have the technique and it came right out after some twisting - no need to torch pipes, cut etc. which I was glad to find out. He cleaned up after calking and there is no leak - that's the whole point, right? Great job - great company rep.
Description of Work: Called to replace a shower valve which was causing our shower head to leak. They came out and replaced the valve, and I also had asked them to replace the shower handle (knob components that control the flow of hot & cold water to the shower head). I knew where our main water shutoff was at, so that was helpful and made the job quicker I would think. I did mention that we saw them on Angie's List and he said we would be getting a discount, which I had actually forgotten about.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Woodbridge Plumbing Inc
Thank you so much for the great report card!! Scott K. will be commended for his good work when we read your comments aloud at our next company wide meeting (Monday, 2/6/12). Thanks again for taking the time to comment. Have a great day!!
Alan M.
01/2012
5.0
plumbing, water heater repair
+ 0 more
Plumber arrived well within the specified time frame; Got a 15 minute advance call of his arrival; After diagnosis, plumber thoroughly discussed options; Major repair - replacement of water pressure control valve - was charged at a flat rate for parts and labor - even tho it took extra time to drain the pipes sufficiently to be able to "sweat in" a new valve; Secondary repair was billed at 1/2 hour of labor plus the cost of the part; Total cost was less than I expected; Afterward, plumber carefully checked the joint to make certain there were no leaks.; Neat work and left the area clean..
Description of Work: Replaced water pressure control valve for enitre house plus pressure release valve on hot water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$390
Response from Woodbridge Plumbing Inc
Thank you so much for the great report card! The plumber who completed your service call will be recognized for his good work - when we read your comments aloud at our next company wide meeting (2/6/12). Thanks again for taking the time to comment - have a great day!
Jason W.
01/2012
1.0
plumbing
+ -1 more
Called to have a plumber come out to relocate a drain line so a new vanity could be installed. I was renovating a powder room and at the time there were contractors putting in subway tile and needed the plumbing to be squared away so they could finish their install. I was in a bind and lucked out when someone canceled and they were able to send a technician out within the hour. Scott arrived on time and I began explaining to him that I needed a drain line moved up a couple of inches to clear some drawers in a vanity. I showed him a picture that I had of the plumbing in the wall from construction. After looking at it he informed me that he would have to move the water lines , drain pipe, and take out a section of drywall to get to the pipes. I asked him how long it would take and if he could do it now and he replied, " I can if your ready to pay me $400". I thought about asking him to leave then but I was running out of time. I contemplated paying the money so the day wouldn't be a complete wash. I asked my tile guys if he took a section out to get to the pipes would they be able to repair the drywall and tile over it. They said yes as long as the plumber makes a decent cut they should have no problem. Scott replied that if he wanted a nice cut then the tile guys should cut it themselves because he wasn't a drywall expert. My tile guys were not happy about his comment and left the room. At this point it was very clear that I would have to find someone else because Scott was very unprofessional. He suggested that i cut out a notch in the back of the vanity to make way for the plumbing. I agreed that I would do that instead so he would leave. I had two tile guys and two carpenters in the house that day which were both from top rated Angies List companies who over heard the whole conversation. They both couldn't believe the how unprofessional this guy was. From all the other good reviews maybe this was an isolated incident but ill never call them again.
Description of Work: Relocate a drain line and two water lines to fit a vanity.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
3.0
Response from Woodbridge Plumbing Inc
Woodbridge Plumbing, Inc. has been providing top notch plumbing at affordable rates since 1973. During the past 36 years we have accrued a list of extremely satisfied customers that totals in the thousands. We are proud of the huge percentage of those customers who came to us solely on word of mouth recommendation from members of the local community and members of online communities such as Angie’s List. On January 25, 2012, tthe customer contacted Woodbridge Plumbing to arrange for a plumber to report to the above referenced service location to move a drain line to facilitate the installation of a vanity. At the same time, the customer had tiling contractors waiting for this plumbing work to be finished so they could finish their tile work in the same room. Upon arrival, Woodbridge Plumbing employee, Scott Ecklin (one of our senior plumbers with over 25 years of plumbing experience) assessed the work area and informed the customer, that a portion of the drywall would need to be cut to complete the requested plumbing work. Mr. Ecklin strongly suggested that the tile contractors (rather than he) cut the drywall to their liking. (The tile contractors expressed concern that a less than ‘decent’ drywall cut would affect the final tile result.) It is not clear as to whether the drywall was ever cut. Mr. Ecklin did make another less popular suggestion of making a notch in the vanity to fit around the existing plumbing. The above report does not make clear as to whether Mr. Ecklin’s suggestion was utilized. The customer then submitted the above report to Angie’s List. Occasionally, we encounter a customer who does not feel they received the best service possible from Woodbridge Plumbing, Inc. Although we greatly regret these situations and always attempt to work with the party in question – we believe Mr. Ecklin correctly assessed the work that was necessary to complete the job correctly. We do regret that we were unable to provide this customer with what they felt was satisfactory service. We wish them the absolute best in the future and know they will locate another fine plumbing company to provide their plumbing services
Kendrick R.
01/2012
1.0
plumbing
+ -1 more
I called and scheduled an appt and was told someone would be by between 9am-12pm on Tues. No one ever showed up and I was never called back to explain why or reschedule. I'll be finding someone else to do the work.
Description of Work: Request to have a leaky valve under the sink fixed.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Woodbridge Plumbing Inc
On behalf of everyone at Woodbridge Plumbing, I want to say a big "We Are So Sorry!!" for the mishandling of this service call. We completely dropped the ball for this customer and we are flat out embarrassed. This morning we called member and offered our apologies - not surprisingly, he had located another plumber to complete his service call. We are honored to be listed on Angie's List and share every report (good and bad) during our company meetings. We are sorry for the inconvenience this incident caused the member. We can only hope to learn from this mistake - it is not our first and will not be our last.
Rhonda L.
01/2012
5.0
plumbing, water heater repair
+ 0 more
Woodbridge Plumbing arrived within a few hours of calling. The technicians were very polite and ensured my floors were covered with plastic so they wouldn't get muddy. It had been raining for two days and there was mud everywhere. They were very professional. The space was very tight so the washer/dryer had to be moved. They pulled it out in order to get to the water heater and began removing the old water heater. The new water heater they installed was a much better size, same number of gallons, but a smaller diameter, which fit much better and provided more room in the space. Everything went well and was finally installed, up and running that evening, despite the issues with the electrical box. Everything was cleaned up and I was very satisfied. If I need any plumbing work again, I will surely be calling Woodbridge Plumbing.
Description of Work: My water heater went out, or so I thought, since we had no hot water and the water heater was 17 y/o. I called 10 plumbers to see if anyone had any appts for that day. I started calling businesses listed on Angie's List, after an hour or so of calling I finally called Woodbridge Plumbing. They were very responsive and had someone at the house to replace the water heater in a few hours. During the install I discovered there had been a fire in the electrical box that provides power to the water heater, as there were fire burns up the wall. I then needed to call an electrician. I started calling electricians on Angie's List, but I couldn't find anyone to come out while the plumbers were there. The technicians who were there provided a name of a contractor they usually work with so I called them. They were onsite in 30 minutes and repaired the box so the work could be continued. I was very happy with the service and would use both businesses again.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Response from Woodbridge Plumbing Inc
Thank you so much for the great report card! Glad to hear the electrician was also available at such short notice. Your comments will be shared with everyone at our next company wide meeting. Thanks again for taking the time to comment and have a great day!!
Leif H.
01/2012
5.0
plumbing, water heater repair
+ 0 more
Outstanding work and super price. I called Woodbridge Plumbing after another vendor had been on site and provided an estimate of almost $3000 to replace our hot water heater. Woodbridge Plumbing gave me an estimate over the phone for about $1000 less than the first vendor. I quickly set a service call that fit our schedule. They showed up on time, worked very professionally, cleaned up the area and removed the old hot water heater. They also made the necessary upgrades required by changes in building code including adding and expansion tank and a drip pan. There work was great and the new hot water heater has worked flawlessly since installation. I will not be calling any other plumbing company for work in my home.
Description of Work: Replacement of 75 gallon hot water heater in a single family home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,861
Response from Woodbridge Plumbing Inc
Thank you so much for the fabulous report card!! Glad we were able to take care of your water heater needs. We will make sure to recognize the plumber who completed your service call at our next company wide meeting (early February 2012) by reading your remarks out loud. Thanks again for taking the time to comment!! Have a great day!
Marilyn R.
01/2012
5.0
plumbing, drain cleaning
+ 0 more
As noted above, we are extremely pleased with the successful work on our drain done by Woodbridge Plumbers. We are already planning to ask this company back into our home for more plumbing needs in the near future. We will not hesitate to recommend them to others.
Description of Work: The Woodbridge Plumbing Company helped us through a difficult experience during the Christmas holidays. We had a completely clogged drain in our kitchen. We learned that the pipe was broken under the foundation of our home when the technician tried to snake the drain clear. The plumber who came to our home was not only honest, he was professional and a true expert in his trade. He was able to fix the drain in a reasonable time using his experience and skill. The plumber exposed the stack and rerouted the drain, he also reconfigured the double bowl sink drain assembly. The drain is working perfectly and we are 100% pleased with the work and the professionalism of the technical expert and the company. I would like to add that everyone I talked to during this experience with Woodbridge Plumbers could not have been more helpful or courteous.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Response from Woodbridge Plumbing Inc
Thank you so much for the fabulous report card! Very sorry to hear you had serious plumbing issues over the holidays! We will recognize the plumber who completed your service call at our next company wide meeting (1/9/12) by reading your report aloud. Thanks again for taking the time to comment!! Have a great day!
Carole A.
01/2012
5.0
plumbing
+ -1 more
The main water pipes for the front and back of our house were dripping for quite sometime. I checked Angie's List and this company was very highly rated, so I gave them a call. Woodbridge Plumbing returned my call and came out for an appointment in very good time. Scott was very professional, arrived on-time and most importantly, took obvious pride in his work and a job well-done. I mentioned that my kitchen sink's faucet system had not been working properly almost since the time we installed it a few years ago. We could not use the little hand shower hose, because it would make the pressure in the faucet go down or cease entirely. In short, Scott fixed everything and it is still working extremely well. No leaky pipes and washing dishes is a snap. Since I don't know anything about plumbing, this is what it says on my invoice: "Installed PRV, rebuilt front and rear shut-off's to hose bibs and removed diverter from Kohler K/S faucet.. PRV = 325, Boiler Drains= 13.00, Addl labor= 78.00 Total = $381.00 - $25.00 discount. " For the rebuiIts, he used brass replacements. I have very little knowledge about the cost of hiring a plumber, but this work was well worth it to me. I am extremely happy for a job well- done and giving up the money is worth the peace I have received in having these problems solved. Another tip that I received was not to buy Kohler faucets because the problem that I had is fairly common.
Description of Work: The main water pipes for the front and back of our house were dripping for quite sometime. I checked Angie's List and this company was very highly rated, so I gave them a call. I also mentioned that my kitchen sink's faucet system had not been working properly almost since the time we installed it a few years ago. We could not use the little hand shower hose, because it would make the pressure in the faucet go down or cease entirely. In short, Scott fixed everything and it is still working extremely well. No leaky pipes and washing dishes is a snap. Since I don't know anything about plumbing, this is what it says on my invoice: "Installed PRV, rebuilt front and rear shut-off's to hose bibs and removed diverter from Kohler K/S faucet.. PRV = 325, Boiler Drains= 13.00, Addl labor= 78.00 Total = $381.00 - $25.00 discount. " For the rebuiIts, he used brass replacements.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$381
Response from Woodbridge Plumbing Inc
Thank you so much for the fabulous report card!! Scott will be recognized for his great work - when we read your comments aloud during our next company wide meeting (1/9/12). Thanks again for taking the time to comment!! Have a great day!
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Service Categories
Plumbing,
Drain Cleaning,
Water Heaters,
Wells and Pumps,
Kitchen and Bath Remodeling,
Appliance Repair - Small,
Handyman Services,
Excavating,
Sewer Cleaning,
Natural Gas Lines
FAQ
Woodbridge Plumbing Inc is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Woodbridge Plumbing Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Woodbridge Plumbing Inc does not offer free project estimates.