J & E Home Services

Showed up and rung bell to let us know they were here (on the appointed day). Didn't take long as they said the gutters were clean and in good shape. Showed me pictures afterwards to confirm. Brought their own equipment so need for our ladders, etc. All in all good service.

Fast service done without any dirt remaining in the adjacent area. Workers were courteous and professional.

Two service personnel arrived at my home in a timely manner following a notification phone call. They promptly got to work following a brief discussion of the work I desired to have done on my roof.

I wasn't here during the appointment (didn't need to be and had work), but they definitely came as they emailed me pictures of certain things that needed further evaluation for repair (like bricks around chimney). I've given them mostly A's out of faith that they cleaned the gutters thoroughly, though I guess I'll probably find out in the next few months--most of the leaves around have fallen by now so there shouldn't be too much clogging. Communication was easy and they were responsive. I do appreciate that they sent me pictures of things that needed to be looked at since I don't typically get on the roof... I'll look to reedit this if something comes up, but if it nothing does, then I'd probably use them again for a similar price (99).

Cancelled due to ongoing incompetence of their appointments department.

There were very responsive and very patient when I did not receive the pictures in an email. I would definitly recommend the company and will use them again if necessary.

This time around, things went much better with J&E Home Services. After a less than stellar interaction in the fall of 2014, we graded J&E with a 'D' due largely to poor communication and a lack of professionalism. What a difference a year makes; the owner, Joe, reached out to us in the early fall of this year to see if we would work with him again so as to change our opinion of his business. It was clear from the moment he contacted us that Joe takes a lot of pride in his business and was definitely bothered by the low grade. He explained to us the reasons for the bad service last time and promised to rectify it this year, even going so far as to offer a significant discount. It was a 180 degree turnaround. The team showed up toward the end of the time window we were given, but were quick and courteous when they arrived. They were in and out in about 10 minutes. Communication between us and J&E Home Services this time was light years better; Joe sent courtesy emails to remind us about upcoming appointments, emailed when he had to cancel our original appointment due to bad weather, and rescheduled us as fast as he could. All in all, it was a very good experience this time working with J&E Home Services.

First of all I scheduled the service without much shopping. Weeks later other companies offered the same service for about 1/2 the price. The big thing.... they did not show up on the day scheduled but called in the evening to tell me they missed the day. No kidding. I wasted an entire afternoon waiting on them. Two fellows showed up the next day and did the job quickly and professionally.

I cannot recommend this company due to the lack of follow-through with scheduling and communication. They missed the 11-14 appointment and then said they can come on 11-26. This is not acceptable in my book. I will post a follow-up review to see if they can reschedule me in a timely fashion. I hope that this review will spur some customer service activity to fix the situation.

All went well and am very pleased with work that was completed.

Since purchasing this deal, there have been a number of issues including no-shows to scheduled appointments, lack of communication, and inflexibility with scheduling/ unwillingness to commit to a time. The experience has been a disaster thus far

This was a very poor experience. It started with the company asking for my preference of 3 dates and then refusing to schedule on any of them. Then the company told me I didn't have to be home for the service, so I scheduled it, then they said I had to be home, and when I asked for a morning appointment (three weeks out!), said they couldn't guarantee it. Finally, they called today to cancel Saturday's service. I'm done, fed up, their customer service is awful. Please refund my $89.

all went well.... very nice guys.

They did exactly what they advertised.

The provider sent a wonderful gentleman who inspected the roof and took pictures but due to the fact that it was beginning to rain he could not complete any repairs. A few days later I received an estimate for $985.00 for needed repairs. While I didn't expect this high of an estimate and had not thought of replacing the roof; I decided to do a sanity check as my roof is 25 years old. I contacted the company and asked them to quote a roof replacement. I didn't a hear anything for over a week. I then sent a follow-up email asking them again if they wished to quote a new roof. They responded with a date to make the repairs and and following the repairs would quote a new roof. That made no sense to me as I didn't wish to pay twice. So I again explained that due to the amount of the repair estimate I wished to have a new roof estimate. They said they needed to do a roof inspection. I did not understand why they needed to do yet another inspection since they already had pictures. They followed up with a very rude email stating that since I had not asked about a roof replacement when I orginally went through Angie's List they didn't have to do one and the only thing i was entitled to was the work stated on the offer and that if I didn't want their services they would remove me. I fail to understand what I did wrong. I simply wanted to make an intelligent decision on whether repair or replacement was the better route to take. They win, they get to keep my money and not do any work and I get to try to find another roofing contractor.

I had to call them, they did not call me. I believe they sent an email saying they had gotten the deal and that they would contact me sometime within the week. They didn’t call. I called them, they said that yes, they got my information, and that I’d like to set it up on the calendar. I wanted them to come out first before the work was done. First they needed to see my roof for the deal since it’s a steel roof. I didn’t want them to come out unprepared and the same time I got them to give me an estimate for water covers. The two technicians that came out were very nice, Phil and Jose. Phil turned out to be a mason and we also have a brick wall that needs repaired. They went back to the office with all the information that I gave them and that they gathered. We were in a good place until the estimates didn’t come for the brick wall and I still wasn’t scheduled for the deal. It was a bit of an issue because it took the receptionist forever to schedule a date for the deal. It took at least 20-25 minutes. We finally got a date on the calendar for 11/12 to clean the gutters. I asked for a time and she said she couldn’t do that until the day before. She said it was a confirmed date unless there is bad weather and that I couldn’t have a backup date just in case. I told her that I needed my other estimate for the brick wall. This happened at the four week mark. They still didn’t come forward. I talked to Joe and seemed very nice when I finally called them. The bottom line is that they sent the estimate at the six week mark. They wanted me to commit right away. They called me two days later and wanted money. I told them that I needed to speak to my husband and look at my budget. Phil came back to look at a caulking project to see what kind of caulk he needed. It was like pulling teeth to get this to happen. I went away for five days and arrived back on 11/10. On 11/11, I realized that I didn’t have a time scheduled. The first receptionist had no idea about anything. I suggested that I talk to Joe and she said that she saw me there, but didn’t have a time frame. I have clients and they are flexible, but only to an extent. 30 minutes later, I’m still on the phone and still don’t have a time. I asked her to have Joe figure out a time and she said that she would have Audrey, who does the schedules, would fit me in. Audrey never calls me back and I need to tell my own clients what’s going on. The weather was supposed to be ideal for the caulking and I still have no time. Two hours before they close I still don’t have a time. At 4:30pm Joe finally calls me back. He’s always been very polite and then he starts accusing me of stuff that I didn’t do. He said that I was horrible to the receptionists and that I yelled at them. I told him that that definitely isn’t me. He then told me that he doesn’t want to do business with me because of what his receptionists told him. He made it sound like she was near tears when I was simply asking for a time. He basically said that “we aren’t doing business with someone that acts like you.” I asked him about all the estimates and all the talking that we’ve done back and forth. Surely he wouldn’t cancel me at the last minute and he said that he didn’t like me. I told him that I was going to go and that I was going to report him to Angie’s List. He said, “Well, you seem like a woman who’s used to getting her way and I’m just not willing to work with you.” They are handling things very poorly. He’s giving in to two receptionists who are lying. They’ve given me estimates that I’ve relied on and have put me back on scheduling. Also, I guess I should’ve seen this as a red flag, one of the first times I spoke with Joe, but for some reason he wanted to let me know that I should know that the deal was not a moneymaker for them. He went into a complete breakdown to tell me that they only make $15 off these deals.

Went well they are responsive, informative and do good work. I use them as a regualr service.

Tech called about 20 minutes before he was going to arrive and was friendly and knowledgeable. He spent a good 45 minutes cleaning the chimney from inside the house, then went up on the roof and inspected the crown. The vacuum system he used was pretty quiet and he put down three canvas tarps to protect the carpets and the hearth. He even climbed into the fireplace to make sure the damper shelf was thoroughly cleaned, then vacuumed himself to make sure he didn't get any soot on our floors. I was really impressed and would definitely use these guys again!

They showed up on time and did a good job.

Did not show up nor have they responded to my calls

They left the fireplace area so dirty & full of debris that I had to clean it out & also close it because my family room was so cold since the cold air was coming in since they didn't close it. The carpet also became very dirty because of the gunk from the chimney & they didn't clean it afterwards so I had to clean that out too. The guy who did the gutter cleaning also asked me for more money & they still charged me after I already paid more than what I was supposed to pay. I will never get services from this company again. They're very unprofessional. They sent me an email charging me what I had already paid more for & having a due date that was a day after the email was sent & the job was substandard. I had to call them 2 times & left messages a couple of times because nobody was answering their phone before I got a return call. I also replied to their email & I never got a reply. I just want to clarify what they're charging me more money for because I already gave more than what was due. Very poor job quality & lousy customer service.

The estimate was much higher than anticipated. I asked about replacing a foam piece my husband put in and asked about a charge per linear foot. He said there was a flat $100 added to the total cost. I understand that wasn't included in the Big Deal, but there was no room for negotiation. Based on the 50 linear feet in question, the final price estimate was too high.

On 27 October 2014, I ordered a deal and work was scheduled to be performed on 6 November 2014. On 5 November I received a call saying they needed to slip the service 2 weeks because one of their techs had quit. I told them to cancel the service and have requested a refund from Angie's List.

Great service. Attentive to spot touchups. Removed all the stain on my two story colonial house. As of November 2014 (~ 6 months later) still no sign of the old greenish stain. I was very impressed because I know how difficult the job can be. .

Provider would not perform service.