J&E Home Services offers affordable pricing and work from qualified professionals. We do not subcontract or use laborers. Our staff members are well spoken, polite and always maintain "the customer is always right attitude". Your satisfaction is our top priority. Additional Services: Pressure washing and staining, chimney sweeping and repair, dryer vent cleaning and repair, gutter cleaning and roof repair
I purchased a deal for gutter cleaning for $79-$99 on July 24, 2016. Having not heard from them I contacting them on July 27 asking them when they will be doing the job. They replied then next day that they will be doing it on August 4 but not sure what time and that I did not need to be present. On August 4 they emailed me stating that due to an emergency, they are moving the date to August 8 and that a technician will call me that same day ahead of time with an ETA. No one called, emailed or showed up on August 8.
Description of Work: Gutter cleaning.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
3.0
punctuality
1.0
$79
Response from J & E Home Services
Hello Mr [Member Name Removed], I just read your review and I have replaced my staff. I ask you to give us a try to win you back as a customer. I will credit your account with a free gutter cleaning you can use anytime. Thank you for your time sir Joe
Ira K.
08/2016
5.0
gutter cleaning
 + -1 more
We were very pleased with the gutter-cleaning services provided as well as with the very reasonable online cost of $89.00. We called J & E Enterprises to setup an appointment and were impressed that they responded almost immediately with a date and a time. Before the appointment they called to say they were on their way. Two men arrived in a truck with their own ladder. They rang the doorbell and after a brief conversation they set out to work. The gutter cleaning took approximately two hours. The lead worker took digital photos of one of the gutters that had come loose from the house. He recommended they return at some later date to reattach the loose gutter and he said he would e-mail me an estimate for repair and for the installation of a aluminum gutter screen. The estimate arrived the following day and was priced very reasonably. We intend to call them back to do additional work at a date in the near future. We have full confidence in their work and especially their work ethic and gladly recommend them to our neighbors as well as to Angie's list customers.
Description of Work: Two J&E professionals cleaned out our house gutters, which are approximately 20 to 30 ft. from ground surface and in some areas difficult to access.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
James C.
07/2016
4.0
gutter cleaning
 + -1 more
They did an okay job. It didn't really perform optimally after they came. I never saw them go around the back. It is better than it was, but they didn't say they solved the problem, nor did they say that there was another problem that stopped it from operating optimally. They showed up on the morning that they said they were. They returned phone calls and did all that, just that the work didn't seem to be stellar.
Description of Work: They came and cleaned out the front gutters.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$79
Response from J & E Home Services
Hello Mr [Member Name Removed], I just read your review on AL and wanted to explain some things. The guys go up and clean your gutters from the roof, if we cleaned them from the ladder it would take us easily 4 times as long and we would have to charge accordingly. The issues were resolved from a routine cleaning, if there were additional problems we would have informed you. We are in the business of fixing things. Thank you for your time Joe
Andrew R.
07/2016
5.0
chimney sweep, gutter cleaning
 + 0 more
I have used J&E for a number of services and they are a quality company providing quality services for a fair price. I will continue to use them for other projects.
Description of Work: Gutter cleaning and chimney sweep.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$100
Hua S.
07/2016
5.0
roofing
 + -1 more
Went very well. Meticulous, took pictures of areas that needed repairs and emailed and appointment scheduling was very easy.
Description of Work: Bought deal for roof inspection.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Michelle M.
07/2016
5.0
gutter cleaning
 + -1 more
The company and staff are easy to work with, friendly, and have reasonable prices. The date of the gutter cleaning often changes due to weather, etc., but this has not proved to be a problem since we do not need to be home for the cleaning. The gutter cleaning is always fast and non-intrusive. I have no issues with this company and would not hesitate to recommend its services.
Description of Work: For the past three years, I have used J&E for gutter cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$125
Kim R.
07/2016
4.0
gutter cleaning
 + -1 more
The workman came to the door to let me know he was here but didn't let me know when he was done. He wasn't particularly friendly but the job got done.
On time, to budget, friendly professional service clean as a whistle.
Description of Work: Clean gutters, blocked mouse holes, washed fanlights and cleaned chimney
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Peter G.
07/2016
5.0
gutter cleaning
 + -1 more
Excellent service - excellent price - punctual Very responsive
Description of Work: Cleaned gutters
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
bill B.
07/2016
5.0
gutter cleaning
 + -1 more
Fantastic service! Extremely responsive communication and follow up...maintenance workers arrived on time and called in advance to provide an estimated time of arrival. Very professional...will absolutely continue to use from here on out...no doubts!
Description of Work: Gutter cleaning service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Patrick H.
07/2016
5.0
gutter cleaning, chimney repair
 + 0 more
Great. Right on time. Fast and clean
Description of Work: Chimney and gutters
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
mary S.
06/2016
5.0
gutter cleaning, pressure washing
 + 0 more
J & E has been cleaning my gutters for the past four years. They arrive on time and do an excellent job. I was not home when they did one of the gutter cleaners and noticed they missed one. They came back immediately and cleaned. Will continue to use them in the future. They do offer some great deals as well.
Description of Work: Clean gutters and will be doing outside house maintenance and powerwashing
we have used them in the past for bigger jobs and just like then, they did an excellent job.
Description of Work: clean gutters and inspected roof
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$99
Joseph W.
06/2016
5.0
gutter repair
 + -1 more
I thought I had already done this review but maybe it did not stick. I apologize if it is redundant. I did not have to be home, scheduled visit online, called ahead to let me know they were headed to my place and they left their calling card confirming they had been there. Its been a wet spring and early summer and had noticed some overflow on my front gutter that I chalked up to bird nesting activity. Subsequent rains have resulted in no overflowing of the gutter, and its all coming out of the downspout. So its all good! Thanks!
Description of Work: Gutter Cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Joseph W.
06/2016
5.0
gutter cleaning
 + -1 more
Everything went fine. I did not have to be home when the service was performed and the partial blockage seems to have been cleared.
Description of Work: Gutter cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Byron S.
06/2016
4.0
gutter cleaning
 + -1 more
thank you for services rendered and communication. much faster than local company, much better deal. next time leave a note in door or mailbox that you completed work please!
Description of Work: gutter cleaning
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$79
Response from J & E Home Services
Hello Mr [Member Name Removed] I just read your review on AL and some companies leave paper. We take pictures as we think this is a better way of letting you know the project is done and done right. I am sending them now. Thank you for your time sir Joe
Anthony B.
06/2016
1.0
roofing, replacement windows
 + 0 more
Dreadful. Didn't show up for the job, and didn't bother to call me. Are avoiding my calls and inquiries. Have never been stiffed like this before and will re-evaluate these "deals" offered by Angie's List. This vendor is completely irresponsible and I will be pursuing legal action if I do not receive my full refund for services not rendered!
Description of Work: I ordered a roof-and-window check deal on May 12, and after several days the vendor called me and confirmed a May 24 service date. The 24th came and they didn't show up or bother to call me. Since then I have left numerous messages on their answering machine, but nobody has called me back. I paid $129 and am in the process of trying to recover my payment.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$129
Response from J & E Home Services
Hello Mr [Member Name Removed] I was just reading some of our reviews on AL and I would like to explain some things. During May we had a real bad run of luck. Our office manager was hospitalized and the owner was in the in field working on some projects that caused some things to slip through. We cleaned your gutters in 2014 and your wife did not believe we cleaned the rear gutters because we did not go into the back yard. We set up the ladder once and clean gutters from the roof, after trying to explain this and only having a picture of the front we went back and again set the ladder up on the front of the roof and walked to the back to take a picture of a clean gutter to set your and your wife's mind at ease and in the process took a lose on your job. We do try to do right by our customers and it does seem we failed you last time so I am offering you a free gutter cleaning that you can use whenever you want so we can show you that we do care and our little hick ups are over. Thank you for taking the time to read this sir. Joe
Daniel G.
06/2016
5.0
gutter cleaning
 + -1 more
Performed both actions as expected and desired. Quote was reasonable and included an additional maintenance repair quote. The technician reviewed the state of the roof while performing the cleaning and took a picture of the recommended maintenance action. This step and the picture led credibility to the vendor's request. Would use again and will hire for the quoted items.
Description of Work: Cleaned gutters and provided quote for additional services requested.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Ron L.
06/2016
4.0
gutter cleaning
 + -1 more
Good service, pleasant two guys that came out. They did nice job and would use again.
Description of Work: Gutter Cleaning.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$140
Pamela N.
05/2016
2.0
gutter cleaning
 + -1 more
I purchased a Groupon and was able to schedule an appointment within 2 weeks. However, I wasn't sure if the scheduled appointment was going to be performed since I never received a call nor email to confirm the appointment. I emailed and left a voice mail prior to the appointment to confirm, but did not receive a response. The only way I was able to determine that someone was there on the day of service was because they left an open trash bag and a lot of debris remaining in the yard. It looked like someone was in a hurry to leave during the cleanup and forgot their trash bag. Not only the mess in the yard, the deck was a mess with all the chairs, table, and grill out of their place, all pushed against the rail in a disorderly fashion. If this represents the quality of service because of a Groupon deal or it's their normal way of providing service, I am seriously disappointed. Needless to say, we will not be recommending this company to our friends and neighbors.
Description of Work: Gutter Cleaning
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$139
Response from J & E Home Services
I am pretty sure I know what happened. We had a disgruntled employee (helper) who thought he should be making what the lead techs made because apparently it wasn't "fair". There were a few reports of him tossing debris out of gutters but it happened a few times before it got back to us. I fired him immediately. I will credit your account with a free gutter cleaning to show you this is not how we do things and we are willing to take a loss to redeem our company name with you. Thank you Joe
Dexter M.
05/2016
5.0
pressure washing
 + -1 more
They did a good job in washing off mold and mildew on siding and trim work. My home looks 100% better!
Description of Work: House wash with power washer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$199
Kristen H.
05/2016
5.0
gutter cleaning
 + -1 more
Team showed up home time and worked quickly and efficiently. The company was responsive when I called to schedule the service. They were also good about communicating a change in the service date due to all the rain and rescheduled my appointment seamlessly. Team did a nice job cleaning the gutters and exterior maintenance. This is the second time I have used J&E Services and would use them again. Pricing for the service was an excellent value.
Description of Work: Gutter cleaning and exterior home maintenance package
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Kevin R.
04/2016
5.0
gutter cleaning
 + -1 more
Well for the most part. They missed one side of the townhouse but they came back a week later and cleaned the gutter they missed.
In addition to cleaning the gutters, the workman informed me that my chimneys' bricks were loose and in danger of falling. The company gave me what I thought was an expensive quote. I found another person to repair my chimneys & replace the two chimney caps for a fraction of the cost. My impression was that the purpose of the initial offer was to try to open the door for their company to contract other, more profitable, work.
Description of Work: Cleaned my gutters & connected some loose areas.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Gutter Cleaning,
Roofing,
Pressure Washing,
Gutters,
Chimney Sweep,
Roof Cleaning,
Chimney Repair,
Masonry,
Siding,
Handyman Services,
Chimney Caps,
Deck Maintenance
FAQ
J & E Home Services is currently rated 4.4 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
J & E Home Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, J & E Home Services offers free project estimates.
No, J & E Home Services does not offer eco-friendly accreditations.
No, J & E Home Services does not offer a senior discount.
No, J & E Home Services does not offer emergency services.
Yes, J & E Home Services offers warranties.
J & E Home Services offers the following services: Chimney Sweeping, Relining, Rebuilding & Repairs. Roof & Siding Repairs. Gutter Cleaning & Repairs. Interior & Exterior Painting. Pressure Washing of Houses, Decks, Fences, Slate, Concrete & Brick.