Pyramid Roofing

Roofing, Gutters, Skylights,

About us

Pyramid Roofing is Hampton Roads Most Trusted Roofing Company since 1986. We proudly serve the Greater Hampton Roads, Williamsburg, Middle Peninsula, and Virginia Beach areas. We specialize in residential roofing replacement and repairs, but also install new gutters, attic insulation, and solar PV systems. We are a Class A Contractor and proud member of the BBB. We are especially proud of our BBB A+ rating. Additional service area - King And Queen, James City, Isle Of Wight, Gloucester, Charles City & Portions Of King William Counties.

Business highlights

38 years of trusted experience
Emergency Services Offered
Eco Friendly

Services we offer

Roof Replacement, Asphalt Roofing, Cedar Shakes, Slate Roofing, Flat Roofing, Skylights, Gutter Installation, New Gutters, Gutter Replacement. *We DO NOT offer metal roof or mobile/modular home services.

Services we don't offer

Interior Repairs, Lawn Care, Plumbing & Electrical, We DO NOT Offer Metal Roof Services or mobile/modular home services

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

3.5%

Emergency Services
Yes


Accepted payment methods

Check
CreditCard
Financing Available

Photos of past projects

Reviews

4.8405 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
9%
3
2%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.8
punctuality
4.8

Filter reviews by category

Showing 351-375 of 405 reviews

Bill M.
01/2015
5.0
roofing
  + -1 more
unknown
Description of Work: Overall a positive experience. Daily clean-up was less than optimal, but excellent quality of craftsmanship, and also a very responsive staff.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20,000

Response from Pyramid Roofing
Thank you for taking the time to give us a review. We love getting feedback, I will be sure to share with our team. Thanks again for the opportunity! Sincerely, James J

Bill T.
01/2015
2.0
roofing
  + -1 more
Right here.
Description of Work: Gave a partial quote. She could not get out of here fast enough. I asked about any Angie's discounts or any others, she didn't know anything about the discounts but would get back to me. She never did. She had 1 board of shingles to show said she left the others in her garage had no time to get them and would bring them later.She never did. That one still sits right here never even wanted it back. She gave no info on any payment plans. when the work could be done, or if there were any other options than the one she quoted. She was here about 5 min. and couldn't wait to run out the door I guess she had better things to do.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$7,699

Response from Pyramid Roofing
This is Dan Worstell, owner of Pyramid Roofing. When a review such as this is posted I always take the extra time to try and learn where we came up short. First off, we want to thank you for taking the time. We would have never known something had not gone as per your expectations had you not called it to our attention. Thank you for your comments. We will use this as a learning tool. After a bit of fact finding I learned the shortcoming falls directly on us- the scheduling department. When scheduling your appointment, our office staff failed to take into consideration the special request of our roofing specialist. On that particular day, her daughter had a lead role in a school play and she did not want to miss the special moment. Yes, she was in a hurry and tried her best to do her job and still make it in time for her daughters school play. In a nut shell, we failed to take this into account when making arrangements for her to meet you. We realize this is certainly personal in nature and definitely not professional or business-like in terms of conducting a service evaluation for your home. For this we are especially sorry for not giving you the time and consideration you deserve. We do not often miss the mark, but we certainly acknowledge that we could have done better in this situation. Your candid and honest feedback is appreciated. If you have not already contracted the work to commence, we would like to offer the following: We will discount the cost of the original estimate $750 as well as extend any special financing requests / payment options. Best regards, Dan Worstell, President

Robert J.
01/2015
5.0
roofing
  + -1 more
unknown
Description of Work: Fixed holes and replaced flashings

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from Pyramid Roofing
Thank you for the review! We appreciate the opportunity to service your roof. Please know we are here for you if you need us. Sincerely, Scotty Ferguson General Manager

Kerry H.
01/2015
5.0
roofing
  + -1 more
unknown
Description of Work: It was a special to inspect and repair roof leaks. The service person was attentive, honest, and helpful. I know I need a new roof, but for now I cannot. No high pressure sales and no low balling me trying to convince me to commit to a new roof (which I cannot afford right now). Provided me with a competitive quote, and made a lot of leaks go away. This IS the company that will get the job when I decide to proceed with the process of getting a new roof. I highly recommend Pyramid Roofing for all your roofing needs. I really cannot recommend them highly enough!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Pyramid Roofing
Thank you for the review! Glad to hear that Donnie was able to help stop the roof leaks. We look forward to hearing from you when the time comes to get your roof replaced. Until then we are here for you should the need arise. Thanks again for the feedback! James

Jim C.
01/2015
5.0
roofing
  + -1 more
unknown
Description of Work: Roof replacement

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Response from Pyramid Roofing
We appreciate you taking the time to grade us. We welcome feedback and use as a tool for improvement. Thanks again. Sincerely, Nathan Kona 757-258-3595

Michael F.
01/2015
5.0
roofing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pyramid Roofing
We appreciate you taking the time to grade our service! Getting straight A's is always exciting. Thanks again. James J

Larry K.
01/2015
5.0
roofing
  + -1 more
unknown
Description of Work: Fixed leaks in the skylight over the master bathroom; reflashed the chimney, a corner where an add-on had been built, and the top of a dormer window roof. |Everything was good.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Charles R.
01/2015
5.0
roofing
  + -1 more
Excellent.
Description of Work: Inspect Roof and make minor repairs to ventilation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Response from Pyramid Roofing
We appreciate your business and the kind words. Roof inspections are always a good idea. Stopping the leak before it happens can save homeowners thousands of dollars in repairs that could have been avoided. Here for you should you need us. Thank you again. Stay Dry, Dan Worstell & Staff

Michael M.
12/2014
5.0
roofing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$167

Response from Pyramid Roofing
Thank you for the nice review. Happy Holidays to you and your family. Stay Dry, Donnie Rodanhisler

Mary K.
12/2014
5.0
roofing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Response from Pyramid Roofing
We appreciate you taking the time to post the positive review. We are always here for you if you need us. Happy Holidays, Scotty Ferguson, General Mgr

Perry C.
12/2014
5.0
roofing
  + -1 more
unknown
Description of Work: Reroofed my house. Very satisfied!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,700

Response from Pyramid Roofing
Enjoyed working with you and thank you so much for the kind words. I know you will be super pleased with the "Lifetime Streak Free Roof" by Atlas. Our homeowners are loving this product. Best, Jennifer Sweitzer, Roofing Specialist

Jeffrey M.
10/2014
5.0
roofing
  + -1 more
unknown
Description of Work: Roof (shingle) replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Response from Pyramid Roofing
We appreciate the opportunity to replace the roof on your home! Thank you for trusting us and for the review. Sincerely, Scotty Ferguson General Manager

Pamela S.
10/2014
5.0
roofing
  + -1 more
unknown
Description of Work: She diagnosed the problem for no charge. Roof was fine; just had blockage in the gutter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pyramid Roofing
So glad we were able to figure this out for you. Thank you for trusting us and for taking the time to review. Thank you, James J

Matthew H.
10/2014
5.0
roofing
  + -1 more
unknown
Description of Work: Fix leak around dormer window by pulling up siding and shingles to reapply flashing and ensure seams were water tight.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

Response from Pyramid Roofing
We appreciate the opportunity. Thank you for the review. Scotty Ferguson General Manager

David G.
09/2014
5.0
roofing
  + -1 more
unknown
Description of Work: We were leaving the country for a few months and we were in desperate need of a roof leak fix before we left. Pyramid came out and fixed the leak easing our minds while we are away.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$179

Response from Pyramid Roofing
Thank you for the review. We are so glad we were able to help you before you left town. Hope you have safe travels and we look forward to hearing from you if the need should arise. James J

Katharine B.
09/2014
5.0
roofing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from Pyramid Roofing
Thank You so much for the review. Our records show that we have helped you several times in the past going back to 2005 when we first visited your home. We appreciate the ongoing trust you have in our company. Please know that we are here to help again in the future if needed! Sincerely, Scotty F. General Manager

Gwen F.
09/2014
5.0
roofing
  + -1 more
unknown
Description of Work: Annual Roof maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pyramid Roofing
We appreciate your review. Thank you for your trust and the opportunity to repair your roof. We look forward seeing you next year for your annual maintenance! Sincerely, James J

Matthew K.
09/2014
5.0
roofing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$175

Response from Pyramid Roofing
We appreciate the feedback! Thank you for your trust in our company. We are always looking to improve our service, we invite you to share your opinion on how we could have earned "Straight A's". Thanks again. James J

Carmela P.
09/2014
5.0
roofing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Response from Pyramid Roofing
Thank you for the review! We appreciate your trust in our company and welcome any feedback you could provide as to how we can improve. Thanks, James J

John R.
08/2014
4.0
roofing
  + -1 more
unknown
Description of Work: I purchased a Big Deal from this company for $167 Roof Maintenance Package. That turned out okay. They came out and gave me an estimate for a new roof and then they left. I thought I was getting a roof maintenance, but they were very nice and professional.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Pyramid Roofing
Thank you for the feedback. I spoke to the specialist who visited your home back in June. He stated that upon completing the inspection, he recommended a new roof and that the sealing around the collars and flashing that was done would not do much to extend the life of the roof. There are damaged/missing ridge cap shingles, the chimney needs to be reflashed and the pipe collars need to be replaced. He offered a proposal to repair these items and for replacement of the entire roof. We would be glad to credit the $167.00 toward your new roof when you decide to get the roof replaced. Thank you again for having us out to your home. We hope to hear from you again soon. Sincerely, James A. Jernigan 757-247-9600

Bruce F.
08/2014
5.0
roofing
  + -1 more
unknown
Description of Work: Craig was punctual and very informative. We purchased the roof maintenance package. He did a thorough inspection of the roof and attic and spent time answering all my questions and giving a great explanation of what needed to be done. I had a much better understanding of the status of our roof after talking with Craig. We did not have the roof replaced by Pyramid Roofing as we wanted to get several other estimates.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$149

Response from Pyramid Roofing
We appreciate the review and input [Member name removed]. We are certainly here for you should you have any roofing needs in the future. Scotty Ferguson - General Manager - Pyramid Roofing

Rosemarie M.
08/2014
5.0
roofing
  + -1 more
unknown
Description of Work: This company was to my house twice. Office staff were very courteous and professional in helping me make the right decision in obtaining services from them. My roof was inspected, caulking and other minor repairs were made and gutters cleaned the first occasion. An estimate was given for roof repairs on a different date and roof repairs were completed quickly. I went with this company based on Angie's List postings and did not get second estimates, therefore I feel unable to judge on price. They responded quickly to all of my calls and the service was completed in a timely manner. Since I know nothing of roofing, I cannot judge quality of workmanship, but overall I would use Pyramid Roofing again in the future.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from Pyramid Roofing
We appreciate you Ms. [removed member name]. Thank you for posting the nice review. Always here for you if you need us. Dan Worstell - President, Pyramid Roofing

Jennifer G.
08/2014
5.0
roofing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pyramid Roofing
Thank you for the review! We appreciate the opportunity to service you roof. James J

Lisa M.
07/2014
5.0
roofing
  + -1 more
unknown
Description of Work: We are going through the process of selling our home and needed 2 shingles replaced on our roof. Pyramid sent someone out the same day to do their roof maintenance package and gave me a quote to come out and replace the 2 shingles and they said we also needed a new collar due to corrosion and 20' of capped shingles replaced on one of the peaks of our roof. Price was reasonable ($703) and the maintenance package was around $160, I believe. In my opinion, not a whole lot was done for the $160 maintenance package. However, I was pleased with the price for the other work ($700). The office staff, Christy, in particular, was highly responsive and friendly, and she got someone out the same day for the maintenance. I was slightly disappointed that they did not come back to perform the rest of the work (the actual repairs) when I was told they would (Monday or Tuesday). They did however come on Wednesday morning and were punctual and professional. Overall a very good experience.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$700

Response from Pyramid Roofing
We appreciate your business and glad we were able to help with your roofing issues. I will be sure to pass along your nice comment to Cristy. We receive lots of nice compliments about her friendly "can do" attitude. Enjoy your summer and please call if you need us. Scotty Ferguson, General Mgr.

Richard L.
07/2014
4.0
roofing
  + -1 more
unknown
Description of Work: They made repairs to the flashing to stop the roof from leaking where the roof from the addition attached to the main house. They also replaced a small portion of the roof shingles. The work was completed timely and they came out sooner than I expected which was great. The techs were very nice and professional. There were 2 issues however, 1, the work was started on the opposite side of the roof from where the leak was. I noticed they were working on the other side and asked them if they were repairing the whole roof line where it meets the main house. When they checked the work order, it only showed 1 side. The leaking part was on the other side of the roof and that was not on their work order. Once they spoke to the estimator he confirmed the work was supposed to be on the other side, they actually did the whole thing and did not charge me extra which is what I would have expected. It did take an extra day because they had to get more supplies to finish. They did cover the main leaking area with a tarp per my request because there was a good chance we were getting more rain that evening and I did not want more water to leak through the ceiling. The tarp was effective as it did rain heavily that evening and no water came in. The other issue was they charge an extra 3% for credit card payments. I don't like that but they do tell you upfront. Not a huge issue, but worth mentioning. It did seem like the price was a little high, but you get what you pay for in my opinion. We have had several heavy storms and the hurricane blew though with no leaking at all. The office person I dealt with was very friendly and professional. I would recommend them and I will use them again for roofing needs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Response from Pyramid Roofing
Ok, really good feedback in my opinion. Sounds like we had a communication error on our end but I am glad to hear my guys handled things in a professional manner. We will definitely use your comments as a training tool. We try to be perfect every time but it looks like we missed the mark but recovered nicely. ( hey, at least it was not like a Doctor operating on the wrong knee! -only kidding of course) Glad we resolved your leaking roof and good to hear we made it through some pretty heavy storms. Sounds like you are tight and good to go. We do appreciate your nice feedback and we appreciate your business. Here for you if you need us. Enjoy your summer. Dan Worstell ~ President.

Contact information

5268 Olde Towne Rd, Williamsburg, VA 23188

http://pyramidroofing.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Roofing,
Gutters,
Skylights,
Chimney Caps

FAQ

Pyramid Roofing is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Pyramid Roofing accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Pyramid Roofing offers free project estimates.
Yes, Pyramid Roofing offers eco-friendly accreditations.
No, Pyramid Roofing does not offer a senior discount.
Yes, Pyramid Roofing offers emergency services.
Yes, Pyramid Roofing offers warranties.
Pyramid Roofing offers the following services: Roof Replacement, Asphalt Roofing, Cedar Shakes, Slate Roofing, Flat Roofing, Skylights, Gutter Installation, New Gutters, Gutter Replacement. *We DO NOT offer metal roof or mobile/modular home services.
Interior Repairs, Lawn Care, Plumbing & Electrical, We DO NOT Offer Metal Roof Services or mobile/modular home services

Contact information

5268 Olde Towne Rd, Williamsburg, VA 23188

http://pyramidroofing.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed