Response from Pyramid Roofing
This is Dan Worstell, owner of Pyramid Roofing. When a review such as this is posted I always take the extra time to try and learn where we came up short. First off, we want to thank you for taking the time. We would have never known something had not gone as per your expectations had you not called it to our attention. Thank you for your comments. We will use this as a learning tool. After a bit of fact finding I learned the shortcoming falls directly on us- the scheduling department. When scheduling your appointment, our office staff failed to take into consideration the special request of our roofing specialist. On that particular day, her daughter had a lead role in a school play and she did not want to miss the special moment. Yes, she was in a hurry and tried her best to do her job and still make it in time for her daughters school play. In a nut shell, we failed to take this into account when making arrangements for her to meet you. We realize this is certainly personal in nature and definitely not professional or business-like in terms of conducting a service evaluation for your home. For this we are especially sorry for not giving you the time and consideration you deserve. We do not often miss the mark, but we certainly acknowledge that we could have done better in this situation. Your candid and honest feedback is appreciated. If you have not already contracted the work to commence, we would like to offer the following: We will discount the cost of the original estimate $750 as well as extend any special financing requests / payment options. Best regards, Dan Worstell, President