Pyramid Roofing

I have a couple leaks in the house and was ready to blame it on the roof. Several companies came and gave bids. A couple said the roof had to be replaced immediately, a couple said there was still plenty of life left in the roof, and they proceded to identify where the leaks were probably coming in from. Pyramid was one of those companies. They provided an estimate, were prompt to return phone calls, and did a good job doing the work. Definitely my preferred roofer from here on.

The salesperson and the workers arrived promptly and conducted themselves professionally. When the skylights were installed we were surprised to find that the ones they ordered were each about a foot wider and foot longer than the existing skylight openings. As these are curb-mounted skylights, the installation crew made this work by framing an interior box sized to the opening in the ceiling and an exterior box sized to the skylight. This looks ok from below, but when looking down on the skylights from a second floor window it is is clearly visible that oversized skylights are installed. Although we would have preferred more suitably sized skylights, we were willing to accept this and we were mainly happy just to have a watertight roof again. Unfortunately, during the next hard rain one of the new skylights on the new roof leaked a lot of water -- right onto our sofa and the new drapery and through the newly painted ceiling. We also noticed that the new gutter they installed was not catching the water from the second story roof, so a lot of water was pouring down off the edge of the roof straight onto the first floor skylights. I called Pyramid that evening to report the problem and they sent someone out a couple days later to check on the situation. So far, they have installed some additional metal flashing around the skylights in the hope that this will prevent more leaks. We will have to wait for another hard rain to see if this works. They explained the gutter is not catching the water because they installed it too low on the wall. They say they installed it low because the drip edge on the second floor roof extends a few inches down onto the wall and prevented them from putting it higher. Unfortunately, neither the salesperson nor the installers mentioned this problem until we complained about the leak. Now they tell us that the second floor drip edge (about 50') needs to be replaced and the gutter needs to be raised, and their charge for replacing the drip edge will be an additional $1,385. When I agreed to pay for all of the work they recommended, I expected the 5 year no-leak guarantee to be honored without additional charge. That plus the fact that the new skylights leaked with the first month has left us pretty unhappy with the situation. We expressed our frustration to the salesperson who came back out to give us the drip edge quote, and he said he would discuss it with his manager, but it's been almost a week since then and we've had no contact from them at all. UPDATE (9/12/2012): After posting the initial review the general manager contacted us and made arrangements to replace the drip edge and raise the gutter free of charge. The work was performed quickly and professionally and we are hopeful that this will fix the roof and skylight problems we have had.

I was struck by how professional the organization was at the first phone call. Fantastic customer service. I set an appointment for a roof inspection. They told me I would receive an email with the picture of the roofing technician prior to the appointment and I did. Donnie was punctual. It was clear he was knowledgeable and his inspection was very thorough. He provided an estimate for the work we would need and a detailed explanation of what needed to be done and why. We agreed to the work and he explained we would get a call to schedule the project. However, he fixed the major problem that was causing a leak when it rained. An excellent experience.

my home is too far away for them to do my job, but they were very helpful and spent extra time helping me find a roofer. Great company.

They were the second company I called just to get an estimate for repairing my roof. The gentleman who answered was touting their 17 point inspection. However, there was a $79 charge! Needless to say I did not get them to come out as The first company was very professional, gave me great info and did not charge

The Salesman, Mr. Goff, was on time and friendly. He explained everything to my satisfaction. He also went into the attic to check the roof plywood from the underside. Before entering the house, he put on booties, which surprised me. I usually expect that from workers, not salesmen. The price he quoted me was actually less than what I was expecting, so I was able to include the gutter work. They arrived on time and on schedule to start the job. The crew leader was very friendly and explained what they would be doing. They worked throughout the 100+ degree weather to get my roof done, even had to deal with some storms later in the day but they got 99% of the roof finished. Came back on Monday to complete the last few items.About a week or two later I received a call from the owner of Pyramid Roofing asking about how his workers had treated us. All the workers were friendly, no bad words during any discussions. All I ever heard was the pounding on the roof. We love our new roof and we are extremely pleased with Pyramid Roofing and all their staff. I would definitely use them again, and I recommend them to anyone who needs roof work. Mike Evans

I give them an A on everything including price.

The entire process was pleasant & professional. Pyramid was done repair work for us before we have been very pleased. We don't even worry about getting more than one estimate with them.

Pyramid roofing was one of four estimates I received. The salesman I worked with, Mike, was very knowledgeable, courteous, and helpful. I chose this company because there were no gimmicks and Mike was upfront with everything. The quote was right on with all the other companies and ended up being lower after the coupon on Angie’s list. There was a small piece of siding that cracked during the instillation of the gutters. One of the supervisors came out immediately and had it fixed within 24 hours. Even though he wasn’t even around when the accident happened, he was very apologetic and just made it right. I could not have been happier with this experience. Another nice touch is how the owner calls to ensure the job was performed satisfactorily. The commitment to customer satisfaction is evident throughout Pyramid roofing. This company exceeded all expectations and I would highly recommend them for any roofing job you may have.

The people at Pyramid roofing were polite and courteous. They did the job when promised and the roof looks terrific. They worked with us on the color and advised us on some questions we had. THey went back after the work was done to take care of an item I had asked for but had not been included on the contract. We were very pleased.

Although we did not choose their company, the decision was based strictly on economics. The gentleman who provided the estimate was professional. He did a very thorough job of inspection on the roof and in the attic. He provided us with a wealth of information about the work that would have been done. He was responsive to our particular requests and included them in detail in the quote. We have recommended them to our acquaintances as a company they should definitely get a quote from. We would use them again in the future.

Pyramid Roofing was the fifth roofing to come to our home to discuss replacing our roof. Their representative, Ricky Higgins, was professional and thorough. We discussed the possibility of replacing two leaky skylights, how to treat two low sloping sections of the roof, and some problems with a gutter and some rotting fascia boards. He agreed to use 60 mil rubber on the low roofs instead of the usual 45 mil, assured me that the roof would be stripped down to the bare wood so that it could be thoroughly inspected, that each shingle would be secured with 6 nails, and that crew leader fluent in English would always be on site. He also said it would not be a problem for me to do some repair work that I wanted to do personally at the edge of one of the low sloping roof sections after his crew had stripped off the old roof material and before they applied the new covering. He left me with a contract which I signed a contract a few days later.The crew of 6 arrived at 8 am on a prearranged day and worked until early evening, stripped about half of the roof and covered it with new shingles. After they stripped the low sloping roof, they assisted me in bracing two rotted rafters by sistering the ends with new 2x8s that I had prepared, and also replaced a sheet of plywood over the section of the roof that was rotted. Heavy rain was predicted for the next day, so they carefully protected the partially completed roof before departing for the day. Early the next day, the crew chief came by to check the roof to be sure that is was well protected. No more work was done that day because of rain.On the third day, the work crew arrived at 7 and stripped the remaining old roofing. Some difficulty arose because a section of flat roof had the previous membrane glued to the plywood, which was spongy because the plywood sheets had been laid improperly. I opted to have 10 sheets of plywood replaced, at a prearranged price of $55 per sheet, so that the roof would be stronger and a good base for the new rubber membrane. By the end of the day, all shingles and rubber roofing had been applied. Some edge flashing on the rubber roof and a section of tricky flashing where two roofs met and power line passed through the roof were completed the next day. Counter flashing was sealed into grooves cut into the mortar joints in the brick wall, resulting in a thoroughly waterproof and very professional looking flashing job. All debris was removed from the worksite. All debris had hand carried to the edge of our garage roof and tossed directly into a large trash dumpster. Tarps had been placed around the house during stripping to catch any small pieces of debris that slid of the roof during the stripping. Although the crew chief was highly competent by himself, a supervisor stopped by several times each day to check on the progress and ask if I had any concerns about the work being done. I am very pleased with the final result and found the company to be easy to deal with and highly professional.

One of our two skylights in our sunroom was leaking. Pyramid came out to give us an estimate on replacing both. They gave us a choice of the same type we had in or a much better model for $100 more each p. We went with the improved ones and had them replace all the shingles on that section of roof so they would all match. The first day they were to install, it was supposed to rain - so they came and wrapped the old ones in plastic so we would not have any leaking. The second date they scheduled, they (Dave and Jeff) were on time, courteous, FAST and in four hours we had our new skylights and roof. On top of that, they saw an issue with the downspout that fed down to that sub-roof and fixed it by adding several additional feet of downspout at no charge. Can't recommend this company and these two workers enough.

I have a very small house and they said it would not take them more than a day. I saw them putting tarps on and I told them that they could not leave the tarps there over night because I have a lot of squirrels. When they said they had completed it, there was still one part of the roof that was not finished. There was a gaping hole and an another gap where they had forgotten to put roofing material. As a result, I had squirrels coming into my attic. The squirrels came and tore holes in the metal mesh that was venting the attic. Before they came I asked them if they remove all the trash from the yard and he assured me that they were meticulous about cleaning up but they ended up leaving insulation and leftover roofing material in my yard. They were very careless, sloppy, and not professional. I emailed them, I called them to have them come out and look the holes in my roof. They kept ignoring me, causing more and more damage. I had to have another company come out and verify what they did. I had him call the company and they finally sent someone out here to look at it. That was 6 months after the job had been done. They didn't even offer to refund me any money for all the mistakes they made. He made a lot of excuses for why it happened, none of which were that his crew was careless. He did finally fix it and said that they vacuumed everything up in my attic. Update 8/8/2012: I called in April and was told they would put me on the service list and emailed them in August. You guys only removed a piece and never actually replace it. Squirrels were not the factor because it was in a 90 degree triangle so that shows that it was you guys that removed this piece. Again, I have not heard any noise in the 13 years I had lived here before you job. He "compensated" me with a certificate for a spa treatment. After I declined he offer me a certificate for dinner. Again declined, I said I wanted to be monetarily compensated and he offered me $500 but I wanted to be more significantly compensated for this issue. This sort of compensation just seemed to be offensive because of the gender specific "offers" he had given me. It seems to me that the only reason why they even admitted to their errors was because I had a MAN from another company call them and let them know all of the errors they had made. I finally agreed to $1000 of compensation. As for the delay in my responsiveness, I am current taking care of my sickly mother.

Long story short. . . . Pyramid Roofing was professional, punctual and worked hard to meet our scheduling needs. The finished job looks great and we will be sure to recommend them to others. Thanks Pyramid!

Pyramid Roofing was excellent. We got the estimate and the work was started approximately when we expected it to be. From signing the contract until the work was completed was about six weeks. The team doing the new roof arrived bright and early and they finished before the end of my work day. Once the team was finished, a supervisor came to the sight to inspect the roof and go over everything the team did and how they did the work. I would most definitely use this company again and recommend this company to anyone wanting a good quality roof and prompt, professional installation.

They came out and inspected the roof for free, the roof inspection went very well, and they said that it didn’t need any work, it was good to go. They were very honest, they could have said that I needed a new roof, and because of that, I would use them again if needed.

Work started on Thursday and finished on Friday morning. The crew did a very fast and nice work. Mr. James Tuel and Mr. Chris Hanchey came out and inspected the work. Mr. James Tuel did final walk through and finalized the task. Overall it is a very pleasant experience.

Two workers arrived and replaced and sealed the missing shingle tabs, replaced 2 pipe collars with new, set in sealant and reshingled around the perimeter of each collar with new shingles, and replaced some missing fascia on the front porch. I was pleased with their work and their extra effort. They were efficient and very pleasant. I will certainly use Pyramid Roofing in the future.

We were very pleased with their work. They are going to come back and put a screen on the roof vent and put some new gutters and downspouts. They cleaned up well after themselves, too.

They came and did what they said they were going to when they said they were going to do it. I would rate them very highly.

Mr. J. Murphy and his crew did a great job. They laid tarp around the entire house to catch debris and when finished they used a magnetic sweeper to pick up trashed missed by the tarp. The roof looks fantastic. Thank you Pyramid Roofing.

The roof was damage by a storm that came through that year. It was about month later that My wife and I notice a water leak. I got a quote from Pyramid roofing to repair the the roof and have insulation blowed into the attic. They were back up with roof repairs due to the storm. He put a patch on the roof until they was able to get to the full repair. The patch held with no problem. The repair and blowing in the insulation took only one day. They did not leave a miss, and was very polite to my wife. I was very please with the over all work that was done. I plane to use them in the future.

They are professional and their prices were 20 percent less than the next competitor. They have not started the work yet but should soon. If all goes well I would use them again in the future. I was impressed by the crew, specifically the speed that they did the job and the care they showed in laying the shingles. If the air gun didn't shoot a nail fully they would finish sinking it by hand. Before the crew left for the day they made multiple passes over the yard with a magnet to pick up lost nails, and other debris.The crew leader James T. was at the site early in the day and again at the end of the day. He came by on Monday, walked the roof and again went over the yard with a magnet and looking for debris.

When the Hurricane hit, our insurance adjuster said we needed to replace part of our 10 year old roof . We called Pyramid Roofing to do the job, using Angie's list. We also had failure of the chimney mortar and needed the chimney rebuilt. Pyramid Roofing were instrumental in recommending a stone mason,Chuck Hipp who also did an outstanding job. Pyramid's crew were punctual, professional and because they went above our expectations we decided to fulfill a dream and have a Solar Panel System installed. I guess you could say we put our money where our mouth was. We recommend this company to any one looking for repairs, or replacement or even a Solar Panel System. You won't be disappointed. Re-roofing is not an inexpensive project. I believe we got what we paid for an excellent job, great warranty, wonderful folks from the office to the crew who worked on our roof and they all listened to our concerns! PS Our son needed roof repairs at his townhouse after the hurricane, and he too had Pyramid Roofing do the repairs. We are a very satisfied family with Pyramid Roofing.