Concrete Jack

Tiffney Williams, Karen Roberts, Kirk Roberts, Eric, Lionel all amazing. From beginning to end. I will be a walking billboard for Concrete Jack. They are truly a Gold Star company!

Technicians pumped the foam in small holes drilled into the concrete slab. A leveling device was used indicated the leveling process. The slab was raised. Currently, observing the slab for the impact on water flow.

Concrete Jack is very responsive. They returned calls, they showed up on time, they arrived when scheduled, they finished on time, and the final result appeared to be just what we needed. For professionalism and responsiveness our experience was the best of all the services we've used. The only negative things I can say about the Concrete Jack service is that it is quite expensive and it is difficult to get a really solid estimate. There is not much you can do to reduce the cost like with other types of services, such as doing some of the labor yourself. The fee is based on the volume of filler required and the time & labor is included in that price. Any labor you contribute to make the area more accessible will not save you money. Any extras you remove from the job (like boring holes into a 3-ft thick concrete slab) will not save you money. The only thing that saves you money is to use less filler and depending upon your situation you may have absolutely no control over that. It may be impossible to get an accurate estimate on the amount of filler needed. We ended up owing an extra few hundred on the job after it was done due to the amount of filler beyond the estimated amount. Since we labored to move shrubs and dirt to make the area accessible it didn't seem fair to pay this extra cost, but the pricing is on volume. We have no way to confirm that the additional filler was or was not needed because it was impossible to get into the gap and measure every inch of it.

Great. They arrived on time, finished early and promised on budget.

I called back in about a month - ready to 'accompadate' them. They pulled up my record by address and said, "Are you able to make an appointment now?" I didn't know I was dealing with the Royal family..... Vanessa or Tiffany or Ashley took all my particulars and said someone would get back to me. Within 48 hours, I received an email telling me the scope of the job I described was not the size they 'travel' to do. Lots of double talk - translation - We've decided not to provide a on site or cost quote to you. I called the man who signed the email and it was clear that he was encouraged to his opinion and decision by the phone person. So unprofessional, unorganized and unbusiness like. I am pursuing have the entire patio pulled up and a new foundation and slabs laid. I thought I could save a lot of construction by having the existing slabs re-leveled but Concrete Jack apparently just talks a great service - and doesn't deliver

From the salesman who was polite and professional to the office staff to the actual crew that did the job, they were all very nice. All appointments were on time. From the sales to the actual work was only 2 weeks and the job was done very much to my expectations.

It went very well. Concrete Jack performed as advertised.

It looks good. They did a great job.

Eric & Bob arrived on time, made sure I knew what they were going to do, drilled and filled the wood under the foundation, always checking on wall to meet ceiling. It went perfectly. They kept me informed, were very polite, left the basement clean. The entire job from start to finish was 8 a.m. to 4 p.m., same day. I could not be happier with the results.

They were very punctual and very straightforward about what needed to be done and what they were going to do. They gave us the quote within 24 hours and they were able to complete the job quickly. Everybody was very friendly and professional.

Working with Concrete Jack was a great experience from end to end. From working with them to receive a quote, get the work scheduled, and the actual delivery of the work. We would definitely recommend them to anyone and use them again.

It went well The scheduler call me and told me when the technician was going to be there. Since the work was outside I told them to proceed and give me a call when completed and/or if there was a problem. No problems. When I got home I was happy with their work.

They were very professional. They were going to re-level my pool deck. They said that they would be able to do it. They were the first ones to respond. I would have them come out again.

All areas were restored with one section still requiring some support due to large roots. Concrete Jack voluntarily reduced their fee as this finished area did not meet their standard.

As the maintenance manager for a property management company, I have used Concrete Jack's numerous times for different properties. They always provide me with a reasonable estimate in a timely manner. They do great work and clean up after themselves. This time was no exception. The front porch at this property was starting to slope towards the house which allowed water to drain towards the house. They were very busy and had to schedule for three weeks out but it was not an emergency so that was fine with us and the tenants. Concrete Jack has made repairs to about six of our houses in the last year. Some front porches and some walkways and we have not had one complaint from any of the jobs. I highly recommend them.

Easy to make appt. Arrived on time, looked at area of concrete where it is sinking and provided an estimate within a timely manner. Decided to have new concrete poured instead so we used different contractor, but would consider them again for other work.

I have been in my home about 23 years and a void had been created under my front concrete porch or stoop due to settling and erosion. Because we had been worried about water drainage into the void and the potential to come into our home or basement I wanted it filled but didn't want the porch raised. Concrete Jack sent out an estimator within a week or two and he estimated the price to be just exactly what I ended up paying $835. Concrete Jack operates out of a home office off Williamsburg VA and has crews that work all over the region. They scheduled me for a couple of weeks out. Crew consisting of a lead guy and a helper. The lead guy was extremely knowledgeable and obviously experienced in this kind of work (and did most of the work). He drilled 3 holes through my concrete porch to get to the void and pumped in the concrete material. It was a different color than normal concrete and he explained it was some sort of hard clay that hardens. This is quite an interest process to watch how they do it. My entire dealing with Concrete Jack was very systematic, very professional and they did a terrific job for a reasonable price. I did contact another (more local) firm that advertised similar work. They did not send an estimator our but gave me an estimate based on photos I sent them via email. Their estimate was quite higher. I thought Concrete Jack the better choice for price and because of their expertise. They explained they do work for the Virginia DOT and some very big jobs. I highly recommend them.

Concrete Jack really worked with our schedule. We had to go out of town for an extended period of time and even though their estimates usually are good for only 30 days, they agreed to the same amount 2 months later. The two men showed up right on time, went to work and didn't quit until the job was done. We were amazed (after seeing how many holes they ended up having to drill) with how well the sidewalk looked when they finished. You can't tell where the holes were! We expect this process to take care of the problem. If we have any problems, they do guarantee their work.

Concrete Jack, 3402 Acorn Street, Suite 202, Williamsburg VA 23188, 757-566-1534. Estimate was provided in a quick, professional manner. Office called to schedule work. Was able to schedule in 2-3 weeks. Karen in the office was extremely helpful. Two individuals showed up to perform the work. They were friendly and also professional. Work took 5-6 hours to complete. Received an invoice by mail a few days later. No money or charges the day of work. I am very satisfied and would highly recommend.

Concrete Jack came on the scheduled day to give us an estimate on the work to be done. We were scheduled for a month later due to the volume of projects the company handles. The crew came out within the time frame and completed the work quickly and efficiently. They were very professional. We got estimates from other companies and Concrete Jack was by far the most reasonable. We would definitely use this company again.

Very well. It turns out that the issue was with something else and that jacking the slab wasn't the solution. Kirk advised against using his services and referred me to another tradesman to adress some cosmetic issues. I love that he didn't try to sell me a service I didn't need.

The work went pretty good and I was quite happy about them. They showed up on time. They up cleaned after wards. I asked them a couple of questions and they answered all my questions. They were very respectful. They explained the ethics of their work for me. They were pricey.

Had a front sidewalk that had been sinking steadily over the years as the subsoil settled. This spring, the slope became rather obvious and needed to get addressed. Rather than bust the whole sidewalk and start from scratch, looked into these guys. The whole process was pretty painless. Filled out a form online to request a free estimate in early-April. Estimator came out about a week later, took some pictures, and provided a quote via email to repair the sidewalk. I replied back that I'd like the void beneath the front porch filled in as well, and received a modified estimate within a day. After a little procrastinating on my part, I set up an appointment via email. They told me that I didn't need to be present for the work, but opted to stay home that day should any issues come up. They arrived right on time, and started work promptly. Approximately 2-3 hours later, they knocked on the door to tell me they were done. Sidewalk was leveled and felt very solid. I was definitely pleased with their work. The invoice arrived via email (lots of email communication, which is fine with me) a few days later with a link to pay by check. I opted to pay with a credit card, which involved calling their billing department (a minor hassle... would prefer to pay online, but not that big a deal). Overall, a very good experience with a professional organization. Recommend.

The estimate from Concrete Jack came in about 80% below any other contractor that had given me an estimate. That's right, a 1/5th of the price!! The estimator, Kirk, was very knowledgeable and professional. He performed very quick and accurate diagnostic work and had a quote to me the next day! He was also extremely responsive to my questions after issuing the quote. The job scheduler, Karen, was the same way. Extremely courteous, responsive, and especially accommodating - considering my tight time demands. My experience up until the day of work was FIRST CLASS. Truly exceptional. After some minor snafus on the initial visit (It was a big job), Concrete Jack made sure that everything was just as it should be. They bent over backward under some... trying... circumstances to make sure that my basement floor got fully leveled. They took extra time to do it right and I can't say how much I appreciate their dedication. Corey worked his butt off both trips out. Kevin involved me in the process whenever I got nosy and made sure that all my concerns were addressed. Top Notch. I definitely recommend both this process and Concrete Jack.

We dealt with Kirk, the general manager, or his admin assistant the whole time other than when crews were on site. The crew arrived on time, drilled about 4 half-inch holes into the drive and pumped foam in. There were several complications with our job which came up; the way the concrete had settled the garage was now pinning the driveway down, there was a much larger cavity than anyone realized, and the already soft ground was wet from a lot of previous rain. After about two hours my wife got a call from the central office apologizing and explaining that some foam got sprinkled onto the garage door, and that they would send a crew out to repaint the entire door as soon as possible. Anther hour later the crew was done; the drive was leveled, the dill holes had been filled, we could drive on it, and unless you knew exactly where to look you couldn't tell any repair had been done. Kirk's office contacted us to ask if we could find the brand/color of the door, which we did, and they again reached out to us to schedule the time to come out and paint. The crew came back as scheduled, completed the job, and Kirk asked us if we were satisfied. It was only at this point that we were sent an invoice. Overall the job didn't go as smoothly as anyone hoped, and we were told we were a very unusual case. I can't say for sure, but I feel this is probably true. They put as much effort into perfecting the work and making sure we were happy as the initial job. The real character of a company is shown when things don't go perfectly, and Kirk and Concrete Jack did everything needed to take care of us, without any prompting from us. They reached out to contacted us at every turn, were very responsive to every contact we had, followed through with their statements, and didn't suggest we pay a dime until we were totally happy. I wish I could deal with more companies like that, and I would highly recommend them to anyone.