Top Dog Professional Handyman Svcs

Some of the errors were not noticed immediately, but here are examples of my concerns and my family's: surfaces were NOT prepped with sanding first. there are obvious surface variations and "waves" on the walls from uneven surface that were not prepared. there was a hole in the drywall from the doorknob in the bathroom, not even repaired...painted over! there were areas that looked thin/ one coat instead of two; there were blobs of wrong color paint on surfaces (amateur-esque) including kitchen ceiling and brand new cabinets. trim was supposedly painted, but not prepped and left in poor condition (LR) I could not BE there on the 2nd day because i work, but i trusted them in my house! i kept in touch as much as humanly possible throughout the day and texts from the supervisor were always that everything was going smoothly . the LR and DR were not touched the 2nd day because they were "finished" the first. i initiated contact more than receiving contact. the trim around the FRONT HALL doorway was left 2 different colors which i noticed after they were done/dried...and no one consulted me about it. paint cans were left inside and i understood, but around 16 cans were left and several were EMPTY and could have been disposed of. blue tape was left everywhere and the house was not left in the same condition in which they came in. paint splotches on floor. length of "corner round" missing. list goes on. have pictures worst is that on the second day (the coupon was used the first day for 40 man hours (4 men x 10 hrs) WITH an English -speaking supervisor who did not paint (at least when i was home, 3/4 of the time); second day was ONE painter with the same supervisor, charged for TWO painters that day..........was inconsistent. did not see what the supervisor painted...only the Hispanic painter started right when he came and i was still home. I understood and agreed to the supervisor's paid time to travel to the paint store for more supplies/paint. head of company never saw finished product. phone follow-up did not answer my concerns.

In one word, OUTSTANDING. We couldn't be happier with the results, and plan to use them again real soon for other handyman services. The crew arrived on time and took great care to protect the floors and other surfaces. They worked tirelessly all day with just a quick lunch break. The supervisor even took the time to fix several nail pops in other rooms. The were polite, hardworking and did an excellent job cleaning up.

Excellent work...........Microwave job was more complicated than anticipated but Red did a great job. Some confusion with the pricing and paperwork with Angie's Big Deal (work was performed simultaneously with a Plumbing Big Deal job) but we were very pleased with the results.

Work was excellent............Some confusion over pricing and paperwork with Angie's Big Deal (plumbing work was performed simultaneously with electrical work) but we're very satisfied with the results.

The serviceman who came was punctual and exceedingly pleasant. I knew he wanted to fix my hot water as much as I did. It's possible, though, that the complexity of the task was out of the norm for which he was knowledgeable. Thankfully, the manager (whom he called) had more depth of experience and was able to suggest a trick that ultimately worked.

Price was good. Quality was fair. The range burner was repaired. The bathroom fan was not repaired. We asked the motor be replaced. It was like he was doing us a favor. We told him we would pay for the motor replacement separately from the "service." This was done but the fan continued to make noise. Seems the blade was put on incorrectly. He had to return to fix his mistake. Again, attitude when he learned he had to return. Responsiveness was fair. We were put on his "list" when he would be back out to our neighborhood. This handyman needs to take courses in professionalism and service. He lacks the attitude to deliver both.

They performed the service as requested and the gentlemen who provided the service was very nice.

Very well. No problems at all.

Good. The biggest issue we had was scheduling an appointment to do the work. It took several weeks to get it scheduled because of their busy schedule.

Once the guy showed up (late in the evening), everything went quite smoothly. We had made a last minute appointment because of a large party that we were hosting in a few days, and Top Dog fit us into their schedule almost immediately. However, this meant we were the last appointment of the day and since other jobs ran long, the plumber did not arrive until almost 9 PM. He was extremely professional and called us several times to give us a heads up and status updates so we knew when to expect him so it did not matter to us that he came later in the night. The job went quite smoothly. He was very friendly and professional and the toilet works perfectly now so we will certainly use them again in the future for handyman jobs.

Technician was on time and ready to work. I was concerned about cleaning up damage from a prior toilet leak. He said that problem was due to improper seating of toilet. I had had two other companies look at toilet before Top Dog without fully solving the problem. he removed toilet and bolt holding it to floor and replace the bolts. Baddam bam! No more problem,. he also cleaned up the stains in basement below the toilet with "Stain kill." I probably will have them repaint ceiling when I figure out matching color and have time to get the job done. A FEW MONTHS LATER THE LEAK RETURNED. A PLUMBER DID AN INSPECTION. THE LEAK WAS DUE TO A POOR PIPE CONNECTION OVER 20 YEARS AGO. PLUMBER DID THE REPAIR AND A PAINTER DID THE RESTORATION, KNOWING WHAT I KNOW KNOW, I WOULD GIVE A DIFFERENT RATING.

When our new washer was being installed, the water wouldn't turn off so we needed to call a plumber to install a new valve. I called Top Dog and was pleased to be able to make an appointment for later in the day. The technician arrived later than initially expected, however, he kindly let me know that he would be delayed. When he arrived, he quickly assessed the situation. He worked quickly and quietly and cleaned up before he left. It was clear he knew what he was doing and was very conscientious.

Overall went great. Kyle's a really good guy, very professional and very knowledgeable. See also above.

I bought the wrong materials but Kyle was very patient as I had to return the toilet and get a new one.

It was an excellent experience. I would not hesitate to use them again.

It was a very good experience; I would definitely use them again.

Kyle replaced my kitchen faucet in a timely manner while still taking the time and effort to be sure the job was done right. He was ontime and courteous and did a great job. It was the second time he had done a job for me and both times I was very pleased in all aspects. I would definitely use them again.

The service was fine. I was expecting to spend $99. but with the cost of plumbing services was satisfied with paying $200.

I hired Top Dog to remodel our bathroom and other parts of the house due to a large flood we had. They came in with designers at first and wrote up a very well detailed proposal. The price was fair and Rod and his team were great. They started the work each day on time and for the most part there was not any delays. They kept to the schedule and the job finished on time. The master bathroom was a compete remodel that had custom tile, granite tops, custom cabinetry, thick shower doors, interior doors, trim, crown moldings, Paint, drywall, plumbing and electrical fixtures. The room below needed drywall, doors, trim, hardwood floors, ceiling fan, and paint. All of the work was impeccable. Rod is a real perfectionist. I have already recommended them to some of my neighbors and family.

I was really shocked at how slowly the progress went. There were four painters and one supervisor who did a little painting and a lot of talking on the phone (on day two he admitted that he was supervising another job at another site while at my site) or away in the van. The quality of the painting was adequate, but the work was slow, and by the time it became clear that a second day of work would be required, we were in too deep. The supervisor did not communicate my request to start with the great room first, which is what I wanted them to do, since we could do the bathroom and entryway ourselves. I had to point out a number of missed spots. On day two, the supervisor was not present, cleanup took a long time, adding hours. Also, on the first day the supervisor purchased lunch for the workers. On the second day, the workers asked to borrow money for lunch and they would pay me back in cash when the supervisor got there and paid them. I did this so they could eat. The Supervisor was upset with them for asking - I was not. I had to rent and extra-tall ladder for a substantial sum of money, which was not used at all. Honestly, I feel that this big deal was really a rip off.

Please don't use Top Dog. I had a horrible experience. My story is a bit long, but you should read it if you're considering using this company. It truly captures how bad their service is. If you don't have time to read my story (I don't normally read the long stories on Angie's List either)...HERE'S THE BOTTOM LINE: we wasted $370 on Top Dog, they didn't fix our problem, and we will now have to pay $300 to fix scratches they caused in our sink. - I bought a deal on Angie's List for $99 for 2 hrs of Top Dog services. We redeemed the deal to unclog our sink. - Kyle, technician not certified plumber, used a hand snake. It didn't work. He used up the 2 hrs of the deal and didn't have the more powerful snake on his truck to try. So we paid $99 and he left. Fair enough. - Same day as the service, we left for vacation and the night we returned I noticed scratches in the basin of our sink. The sink is a pristine white Kohler sink bought new in June 2011, the scratches had not been there before Kyle snaked the drain. - I called up Rod (owner), told him about the scratches and that the clog persisted. Rod told me that if I did not see Kyle literally scratching the sink, he couldn't help. When I pointed out that it was far-fetched to think my husband or I scratched the sink without knowing it while brushing our teeth or washing our hands (porcelain is very difficult to scratch according to a highly regarded company I called recently for a quote to refinish the sink), Rod said that the only other way he could believe me is if I provided before and after pictures of the basin of the sink. Seriously? Who takes before and after pics of the basin of their sink? - Rod said Kyle could come out again, take a look at the scratches, try to buff them out and try a more powerful snake to unclog the drain. - I wanted to ditch Top Dog at this point but I was eager to fix the clog because we had guests coming in for the weekend and I honestly thought Kyle would come out, see the scratches, realize that he caused them and Top Dog would pay $300 to refinish our sink. - So I scheduled for Top Dog to come out again. - Rod warned me that the clog might be a result of a more serious issue like a reverse Y or decaying pipes. Rod mentioned a few times that the best solution might be to feed cameras down the pipes to assess the issue for around $500. - We decided to try again with a more powerful snake and assess the scratches but not do any forensic work with cameras yet. I asked Rod if he could send a certified plumber instead of Kyle but Rod said that Kyle was a talented, experienced technician. - Kyle came out to the house, he used a more powerful snake. It didn't work. He also tried to buff out the scratches but no luck. He charged us for the time and a tool drop fee totaling $270. Kyle did not charge us for the full time he was working at our house though, I'm guessing because he sensed our frustration. - Later that day I called Rod to ask about reimbursing us for the scratches and to see what he recommended we do about the clog since neither snakes worked. Rod again said he could do nothing for the scratches and recommended his master plumber come out and try the more powerful snake again. - The morning after my conversation with Rod, my husband and I discovered that there was water all over the bathroom floor below the sink. It appeared that Kyle had not properly put the sink back together and it was leaking onto the floor. When my husband called Rod to ask him about this, Rod would not take responsibility for the leak, instead telling us that we should not be using the sink. - Fast forward a couple days. I was DONE with Top Dog and hired another plumbing company to fix the clog and the leak. They sent out a certified plumber and apprentice, they arrived at 12:52 pm, unclogged the sink, fixed the leak and left by 1:52 pm. They charged me $160 total and explained that as far as they could tell it was a regular clog and that the sink had not been put back together properly and was leaking as a result. - All in all, we wasted $370 on Top Dog and will have to pay $300 to fix the scratches in our sink so every time I brush my teeth I don't have flashbacks about my horrendous experience with Top Dog and Rod

1) Was unable to repair leaky sprayer as I would need a whole new faucet because they were connected. I now have the sprayer disconnected and don't use it. 2) Was unable to fix the bathroom tub. He only had a 25 ft snake with him and said, it would probably require a 50 ft. snake to clear out the clogged drain. It is still running slowly. I do think his truck should have carried both a 25 ft and 50 ft snake for these jobs. 3) We discovered there was already an outside faucet but it was in an unusual location - so he did not need to work on that.

So far no problems with the work they did.

Overall, the experience went well. The scheduling was a bit difficult, but that partial my fault since I had to cancel once or twice. Other than that, they were great!

The day he was supposed to come out, the appointment was scheduled to be at noon. He showed up at five. He wanted to charge us $300 for three hours of work, and another $300 for taking the granite and driving around to look for a matching piece. They did not provide any evidence that they looked around. They then added an additional $79 service charge. When we called the office, they called us all sorts of names started swearing at my husband on the phone. The office also called the guy who was over at our house and started talking about us on the speakerphone in front of our daughter. They also failed to mention that they did not take credit cards until the very end. The next day, the shower started leaking, so we had to have someone else come out and fix the problem.