TIDEWATER LOG DOC

Great service, super friendly!

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They serviced my fireplace

Excellent

Never hear a word back from the company after two attemps. I sought this company out based on Angies List recommendations but I can tell you my expericence was not what I expected. I have now wasted a month waiting for service that will never be. I know he priced the job a little high, maybe they thought I would be priced out but I can not do the work so I said lets get it done. Sorry I have to do this as the guy seemed nice enough and was very knowledgable but that means nothing if you can not back up with performance, for this I can not recommend.

After not using fireplace for several years, I attempted to light it with no success. I called Tidewater Log Doc after checking Angies' List to inquire as to what the problem might be. They suggested a service call and that it could possibly be dust accumulation and that it should be cleaned and checked out. They gave me a next day appt. and came on time. The technicians took off their shoes before entering the house, and proceeded to check out the fireplace logs. They determined that there was in fact a problem with lighting the pilot and cleaned the system. They were still unable to light the logs and after investigation determined that I needed a new thermopile which they installed. Everything worked fine after that and I have been using it each evening since. The technicians were very helpful particularly in explaining how the system works. They gave me instructions as to how to light the pilot as well as advising me that I should have the system checked annually to ensure optimum performance. They did a very good job and cleaned up after.

The representatives from the company arrived on time. They were very courteous and removed their shoes upon entering. They made extra effort to keep the living room clean. An inspection of the fireplace was performed. We have a brick vented fireplace and a propane gas log with gas line going outside. The reps then found the correct parts at the hardware store to connect the gas line to the propane tank and instructed me on how to use it. I was please with their work and would recommend them to others.the gas log.

After the initial glitch (the techs showed up without a blower on the first visit) I was more than satisfied with the level of service. Although I gave Brian (office manager) the make and model of the gas fireplace, Tom (service tech) explained that normal procedure calls for the techs to visit and verify the required blower, then order it. The second appointment was on a Saturday since I had taken off from work for the first appointment. I was not charged for the first appointment, and was sold the blower at cost to make up for the inconvenience. Richie (owner) is serious about maintaining a stellar reputation for the company. Tom and Dan were professional and friendly. They completed the job in about an hour, with minimal mess, used drop cloths and cleaned up after themselves thoroughly. They also answered any questions without hesitation and are not shy about being watched at work. I would recommend Tidewater Log Doc to anyone and will use them in the future.

The company responded immediately to my request for maintenance on my gas grill, conducted research on parts availability and pricing, called ahead to explain the price, called ahead to let us know when they would do the work, explained what could and could not be renovated to like-new condition and cleaned up after themselves. I am thrilled to have my quite expensive, eight-year old gas grill working like new!

Great job. Good company. Honest price.

Technician was punctual and professional. They took the logs apart and cleaned the burners. They also showed me how to use the remote control, which I had never quite mastered. The system burns clean and has no problems. I will definitely use them again next year.

This is the best service I have seen in a long time. They are most efficient in their work. They took off shoes at the door and kept the work area spotless. They had great uniforms with a touch of humor printed on the bottom of their socks. They are most enjoyable to have in your home. They are experts in their field.