TIDEWATER LOG DOC

Couldn’t have gone any better! They were very knowledgeable and held an ongoing discussion about safety matters to keep in mind. Excellent experience and highly recommend!

Prompt, friendly and professional. Will hire again.

Outstanding. Repair person showed up on time and did a comprehensive repair. Cleaned the insert extensively, added embers, and adjusted flame settings. Works perfectly now and looks beautiful! Also, installed a remote control element after my wife mentioned I had always wanted one!

Took me a few times of calling and e-mailing them before I finally talked to someone, as they didn't return my e-mails or phone-calls. However, once I spoke to them and scheduled an appointment, the rest was smooth sailing. They were very professional and courteous. They didn't try to make up any problems and overcharge me. All it needed was a good cleaning and tune-up. They arrived on time, worked fast and efficiently. Good quality of work. Very pleased. Would definitely spend a week calling and e-mailing them again until I reached them. They were worth the wait!

Ok. Two guys showed up. Got it running in no time.

They were great! Got it cleaned and working in no time!

They found some problems. Ended up ordering replacement logs.

They arrived as scheduled and got right to work. Very efficient and gave some helpful tips. Already have them on my calendar to call for next year.

Returned call withing 2 hours. Schedule next day service appointment. Two man team arrived on time. They removed shoes and put down drop cloths to protect home furnishings. Diagnosed, repaired, and cleaned unit in 45 minutes.

SUPERB! The gas fireplace stopped working. I called on Saturday and left a message. On Sunday, a very nice lady called me back, scheduled the visit for today. As it turns out the fireplace was just really dirty as it had never been serviced. So they cleaned it up very well, and voila....heat! They were very nice and pleasant, got the work done in no time!

The two technicians were terrific!! They called first (when they were on their way), prompt, professional, friendly, and cleaned up - you would have never known they were there other than our fireplaces looking and burning like they were brand new!!

The fire was shutting off randomly and then wouldn't turn on. When the service rep from Fireplace Doc arrived they said we were having problems because it needed cleaning. They also added some embers to the front bottom section which really made the fire more beautiful. We haven't had the fireplace serviced since we bought the house 2 years ago. They returned my call within about an hour and came the next day to service our fireplace. This was even on Christmas week. They even vacuumed my fireplace screen. We would use them again.

It went well. I thought they would go outside and check the vents, but they did clean the fireplace well. They were very neat with their service.

My gas fireplace had stopped working and it was thought that a new module was needed. The tech was scheduled to arrive from 10-12. At 930, I received a call saying they were in the area and could be over in 15 minutes. They arrived early and told me I didn't need a new part they could just service my fireplace, which saved me money. Upon entering my home, they removed their shoes and laid blankets down on the floor to ensure my house remained clean and the floors undamaged. The techs were early, honest, and efficient. I would definitely hire them again for any issues and will have them service my gas fireplace again next fall.

They arrived on time and performed the work efficiently. Upon arrival I had told them to go ahead and install a new one if they felt that was the best course of action. They could easily have done that and I would not have questioned it. However, after inspecting the unit, they informed me that it just needed a cleaning and new batteries in the remote. I was very pleased with their service and their honesty.

Great! Very professional with helpful advise. Was very knowledgeable. Also cared about cleanliness of the work site, which stands out above a lot of contractors.

Very professional and personable techs. No complaints at all. Totally deserve their A rating.

Technician and helper arrived at 6:00 P.M. which was the appointed time Removed shoes before entering Placed drop cloths on floor to protect hardwood flooring Performed the work After installation was complete, they checked to be sure there were no gas leaks Cleaned the site thoroughly and departed These people were very polite, informative, and knew their job very well I would highly recommend this company

We were very pleased. They did a great job. Price was good. Our fireplace looks brand new. Have already recommended them to family.

When Tom examined our fireplace and mantel, he dissuaded us from purchasing a ventless system (he could have easily sold us a $1,000 system). He was completely honest with us when he explained that our mantel and stained woodwork might bubble or burn. We decided to go with a remote system for our gas logs. Taking his time, Tom worked meticulously as he solved several obstacles that emerged. Both workers were efficient and very neat. We would most definitely hire this company again.

I called the company and talked with Brian who provided me with a lot of information. Jim came and checked out the situation to give an estimate for the installation and the choice of gas unit and style of logs we decided on. After choosing to use the company, the team came and installed the needed gas lines for the fireplace and also installed the gas logs. They were right on time and the job was completed in the time that was specified.The gas logs we chose had not come in yet so they installed another new model in the interim until they came in. The next day, which was a Sunday, Jim came back to make sure that the pressure was still holding. Before we could use the fireplace, the inspector from the city (Chesapeake) had to come to do the inspection. The night before the inspection, Richie stopped by to make sure that everything looked good. The inspector reported that all the work was perfect. After I called Richie to let him know that the inspector came and passed the installation, he said the final hook up would be done that day or the following. Jim came the next day, Saturday, and completed the hook up and installed the original set of gas logs that we ordered. He also showed me how the unit worked and gave several tips for best usage. I was impressed from the beginning with the professionalism of everyone I dealt with and the customer centric attitude of this company.

Mr. Sherman installed an outdoor kitchen and inspected my indoor gas fireplaces. He was professional and easy to get along with. His prices are fair and his work is exceptional.

It went great! Tom came in (on time) and began checking out the logs. We knew that the logs had been hooked up to propane gas; however we were not sure if they could be converted to natural gas. The logs had to switches, one for natural gas and one for propane. He did a service on our logs, reset the switch to natural gas, cleaned everything, the entire fireplace, and gave us and quot;trainingand quot; on how to light the pilot light, etc. Tom was such a great guy! We have only had the logs a year and a half and have never been able to use them because the guys who put them in, put them in wrong and had the switch set between natural gas and propane. Now, we will be able to enjoy the logs. Tom also stressed a yearly maintainence check and cleaning is always the thing to do. We had a great experience since the service call was a reasonable price, we didn't need new logs, and Tom was honest with us and did not try to sell us something we did not need.

Log Doctor showed up on time and examined the old burner and controls. the old valve had seized up and we could not light the fireplace. Turned out the old burner element was also corroded and needed to be replaced. My wife inquired about getting a starter with remote control rather than the old style valve and they agreed to add that for a nominal charge which was really great because they are usually quite expensive. He had to come back to install the electronic controls since he didn't have them with him, but again he was prompt and actually came on a Saturday morning which was more convenient for me. After installing the new burner and controls, I was concerned because the new control box was pretty obvious when looking at the fireplace. He brought in some cement pinecones and positioned one in front of the box and one on the other side for balance - no charge and they look great!. Following this he also arranged some titanium nuggets in the faux ashes to give the illusion of burning embers - no charge and they also look great! I should also mention that they put down covers to prevent getting soot in the room and cleaned up very thoroughly before leaving. So all together I got a a new burner, new remote control starter and contol box, new ashes and nuggets, and a good cleaning job for $375.

Arranging for the appointment was easy ... I left a message via email from web site, got a call that night, and they showed up when they said they would. The Log Doc technicians arrived promptly (after calling me when they were a few minutes out) came in and cleaned/assessed my non-functioning fireplace insert, disassembled it, replaced a thermo component to repair it and reassembled the unit. The unit had not been serviced before and was a challenge getting it apart but Tom and Cody prevailed. They left the work area spotless, removed their shoes while in the house, and were very pleasant the whole time.