If you would, allow me to introduce "Flawless Pools, LLC” The legacy began in 2008 with a certain vision in mind. Our primary mission was to provide our customers with the finest quality workmanship coupled with the emphasis on ethics and customer service. Setting high standards, our goal was to create pleasant and challenging employment opportunities while providing the best possible product and service to our customers. Over the years, our number one priority has remained the same, 100% personal commitment and total customer satisfaction. Mike Vukovcan Company founder Mike Vukovcan has been heavily involved in the pool industry since the age of 16 and has worked in every facet of pool construction. He began his journey working the summer months through the school years up until the end of college. He gained a vast amount of knowledge and experience during this time. Upon graduating from Virginia Polytechnic Institute & State University, popularly known as Virginia Tech, in 2007 with a degree in Biochemistry, he set out for a pursuance to the School of Pharmacy at Virginia Commonwealth University’s Medical College of Virginia (MCV). It was not until that time the expected pathway for pharmacy school would deviate toward the pool industry. The rest is history… With an emphasis on vinyl liner and safety cover replacement at the heart of the company, the other services and products provided are endless. We have professional experience working in all areas of the industry and have been renovating, servicing, and maintaining swimming pools since the start. Our executive team consists of myself and compromises some of the top specialists in the area, leading to breathtaking designs and extraordinary craftsmanship. Heavily due to the pride and dedication we have for our reputation, we live by our motto, “When overcoming perfect becomes possible…” and strive each and every day to reach the highest plateau. With our office located in Virginia Beach, we are conveniently located to service any of your swimming pool needs. Are operations are not consolidated only in Virginia Beach, but include most of its neighboring cities and all of the Hampton Roads area. With our prompt, reliable, and professional staff we will exceed your expectations! Thank you for the opportunity to introduce our company and its tradition to excellence. News & Awards Flawless Pools, LLC has earned the esteemed 2013, 2014, 2015, & 2016 Angie’s List Super Service Award consecutively four (4) years in a row. The award reflects the company’s consistently high level of customer service under the pool & spa service and repair market within our area. It is Angie’s List most prestigious award presented and reflects an exemplary year of service provided to members of the consumer review service in those years. “Only about 5 percent of the companies Flawless Pools, LLC competes with in the Hampton Roads area under the pool & spa service and repair market are able to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a mark of consistently great customer service.”
Business highlights
17 years of trusted experience
Emergency Services Offered
Services we offer
I am licensed and insured with all documentation included. I specialize in custom in-ground vinyl liner & safety cover installations. My other pool services include: Maintenance services (weekly, bi-weekly, and monthly), swimming pool light repairs and replacement, salt system conversions, pump & filter repair/install, sand changes (all size sand filters), chemical balancing, partial leak detection, etc.
Services we don't offer
Full leak detection, pressure testing lines, pool construction; Spa service and repairs
Description of Work: Very nice guys. Highly recommend them. They put in a new pool cover. Very happy with the job overall.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Steven J.
04/2017
5.0
pool cleaners
+ -1 more
Pool inspection - excellent.
Description of Work: Very prompt, courteous and knowledgeable.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Diana M.
05/2016
5.0
pool cleaners
+ -1 more
Excellent!
Description of Work: Switched pool system to salt water pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$1,800
Frank S.
05/2016
5.0
pool cleaners
+ -1 more
Excellent, on time & on price.
Description of Work: Replaced motor on swimming pool pump.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$375
Larry L.
02/2016
5.0
pool cleaners
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$800
Ninette C.
01/2016
5.0
pool cleaners
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Scott S.
01/2016
5.0
pool cleaners
+ -1 more
unknown
Description of Work: Used to close pool. Great initial response. Great job when actually completed. The B ratings are because they don't like to use the phone. Email was preferred method. I asked them to call me in beginning to work up date, just never did it. Job completed a couple days after I would have liked it and we had actually scheduled it. Date is estimated - it was in this vicinity.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$350
Jennifer O.
01/2016
5.0
pool cleaners
+ -1 more
unknown
Description of Work: Fix, clean and maintain our pool. Mike, the owner is professional, honest and a pleasure to work with.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3
Margaret C.
12/2015
5.0
pool cleaners
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Betty M.
11/2015
5.0
pool cleaners
+ -1 more
.
Description of Work: installation of booster pump & replacement of electrical switch
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Lois G.
11/2015
5.0
pool cleaners
+ -1 more
unknown
Description of Work: They do a great job!
Rating Category
Rating out of 5
Yes, I recommend this pro
Brigitte C.
10/2015
5.0
pool cleaners
+ -1 more
excellent.
Description of Work: Close the pool
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$290
Ann Marie H.
05/2013
5.0
pool cleaners
+ -1 more
We had just opened the pool and despite everything we tried we could not get the pump to pull water from the pool. We replaced the gasket that we could get to and still was not getting any suction. We called this company on Memorial Day and he replied a few minutes later saying that he could help us out and that he would make it in a couple days. Two days later he made time to come by and him and his team checked a variety of things until they found and fixed the problem. In all it only took him an hour and we now have a working pool pump again! His price was really reasonable too and a lot better than the bigger companies we have worked with in the past. It was a great experience with Flawless Pools and we will definitely use him again!
Description of Work: We could not get pool pump to pull in water from the pool. He came out and checked and tested everything until he found a gasket that was no longer doing its job and replaced it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Frank S.
05/2013
5.0
pool cleaners
+ -1 more
Excellent In a timely manner.
Description of Work: Replace swimming pool liner
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Alex D.
05/2013
5.0
pool cleaners
+ -1 more
Opened pool, cleaned & vacuumed all chemicals, stored cover, excellent job, very professional, there when he said he would be there.
Description of Work: Opened pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$306
Howard L.
05/2013
5.0
pool cleaners
+ -1 more
Have duct w / flawless for past 3 seasons. Prices are fair for side involved. Couldn't be happier.
Description of Work: Open pool porsodon. Clean pool. Adjust chemicals. Troubleshoot skimuerissue successfully. Noted problem w / widener contractor & reported some.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$295
Mary N.
04/2013
5.0
pool cleaners
+ -1 more
They are amazing. The are always on time. They always do what they say they are going to. They are very quick with responding to your needs. They are very professional.
Description of Work: They opened my pool for the season.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Courtney S.
04/2013
5.0
pool cleaners
+ -1 more
Very thorough job. Prompt service and reasonable prices.
Description of Work: Hired to open and service pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Kim K.
04/2013
5.0
pool cleaners
+ -1 more
I contacted Flawless Pools on a Saturday to request that our pool be opened as soon as they had an opening in their schedule. I received an immediate response that they could come the following Monday. They arrived promptly Monday morning and began servicing the pool. They contacted me later in the day let me know what they had done and what was left to be completed. They said they would be back the next morning to finish the job. When I got home the next day the pool was completely clean and ready for swimming! I would highly recommend Flawless Pools! They always get the job done in a timely manner, leave the patio clean and do any extra work needed to do the job right
Description of Work: Opened pool: Removed Cover and folded for storage, vacuumed pool, cleaned shallow end steps including removal of stains, installed deep end ladder, De-Winterized pool and system, balanced pool chemical levels
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$360
elizabeth E.
04/2013
5.0
pool cleaners
+ -1 more
We hired Flawless Pools when we first moved into our house 8 months ago. Mike explained how our pool operates and did a few minor repairs. Whenever I needed to ask a question or get advice he would call or text back immediately. When our pool liner and cover were clearly at the end of their road, we called Flawless Pools again. Mike and his staff did a wonderful job installing new liner, new filter and getting the pool ready for use. Great communication, very professional and highly recommended!
Description of Work: We had torn pool cover and liner removed, new liner installed, new pool filter installed, new pool safety cover to-be installed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Shawn & Stack R.
04/2013
5.0
pool cleaners
+ -1 more
Mike did a wonderful job as usual. He scheduled the appointment come out the next day did the work, cleaned up behind him self & left the invoice in the mail box.
Description of Work: Pool liner repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,500
Lisa V.
04/2013
5.0
pool cleaners
+ -1 more
They service our pool all the time and do the repairs. They close it for us and open it for us. On closing day, they drop the water levels down and take care of all of the chemicals. They put away all of the equipment and they winterize the pump and the filter. They install the cover and they secure it. They are very good, I called them 2 weeks ago and they are here today. They have great communication. If he comes when we are not here, he will leave us a detailed note of what he did. For opening day, he will fill it up with water and get it cleaned up. He will fill up the filter and the pump and reconnect everything. They will make sure that it is all working. It takes about 2 days. He will get it started today, he will come back tomorrow and check the chemicals, and then there will be another day that he will come back and check the chemicals and as time goes by he keep checking and changing. We have been using him for 5 years. It is the excellent customer service. Anytime that I have had a problem, I have contacted and he immediately gets back to me and comes up with a plan of how he can help me. The salt indicator went out, for me to buy it would have been $900, he got it for me for $600, so I had him get it and then he charged me $30 to install it. He will diagnose the problem and then tell me how to fix it or get the part. I recommended him to my neighbors and they use him. He cleans up after himself.
Description of Work: Flawless Pools takes care of our pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
collin J.
08/2012
5.0
pool cleaners
+ -1 more
Their service is really good. You can get a hold of Mike, the owner, at any time. Service calls are easy to make.
Description of Work: They changed a filter on the pool and they do our monthly service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Flawless Pools LLC
Hey Colin, thanks again for the positive feedback. Appreciate it greatly!
taylor G.
06/2012
1.0
pool cleaners
+ -1 more
We have used this company in the past and have always been pleased with their service and work. Unfortunately this is not the case with this pool season. I called Mike to set up an appointment to have our pool opened. He did get back to me within a day and tentatively set up a date for him to start opening our pool. A week later I called to follow up and he mentioned that he was running behind due to volume but would be able to get to our pool the following week. When we spoke the following week, he explained that they were still running behind but that he will have his brother out to start working on our pool. The following day his brother came and started the opening process. Three days passed and no one had come by to check on the pool, which they had left running. I was in touch with Mike and he said that our pool was going to take more time then they had anticipated and that they wouldn't be able to get to it until after Memorial weekend. On Wednesday after Memorial weekend I followed up with him, he said that he was going to contact his brother to come out and if his brother was not going to be able to make it, he would personally come out the following day. That was the last time that I have heard back from Mike. I have tried calling and texting to no response. It's been almost a month since I was first in touch with Mike and we are still don't have our pool opened.
Description of Work: They came by once to start the opening process of our pool.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Flawless Pools LLC
I have only been honest and upfront with Member. Unfortunately, neither Member nor Member take the precautionary measures or preventative maintenance necessary when owning a swimming pool. They did not cover the pool, put winter chemicals in, nor winterize their system. Additionally, they didn't have the consideration to maintain their lawncare and their grass had grown so high, it was past my knees & I am 6'2" tall.. This is the second year I was opening the pool for them. They have an immense amount of trees in the backyard and it took me over 10 hours of labor getting them out the year before. I only charged them $600 to open the pool, even though I absorbed over $1,500 worth of work & chemicals to get the pool right- I was looking out for both of them. I informed Member to make sure to close the pool accordingly next year. However, when my brother got over to the house to initiate the opening- they had it in the same condition as last year- no cover, winter chemicals, or system winterization.. I added 15 lbs of shock and a bottle of algaecide ( equivalent to $75 ) & did not charge them. However, I was way to busy to put in that amount of time as last year. It is their responsibility to maintain their pool and they do absolutely nothing with it & they are in the situation they are now because of it. They can post false & inaccurate information due to their frustration.. But, again, their frustration lies in their inability to maintain their pool & their landscape around the house and because of it- they blame the contractors that work on and around their house. I did my best to help them out, but again, their negligence in closing the pool appropriately has led to the disasterous condition the pool is in now..
Lisa V.
04/2011
5.0
pool cleaners
+ -1 more
Everything went excellent with Flawless Pools. The service takes place over several days to clean, add water and add chemicals. He comes back several times and is always clear about when he is coming and when he is going to be here. He always cleans up after himself and does not leave anything behind for me to take care of. He tells me what the next stepos are and what I need to do. It makes it clear to me. He looks for preventative maintenance that I might not be aware of. If it will cost money he asks me first or if it is minor he just takes care of it. I have recommended them to several of my friends.
Description of Work: Flawless Pools opened our pool for the season. We regularly use them for pool maintenance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$235
Response from Flawless Pools LLC
Thanks again Customer, sorry for the delayed response. I appreciate the all the optimistic feedback and all of the referrals you & other customer have provided me through the years. I hope to continue to service the pool and see you guys in the Spring as always!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation
FAQ
Flawless Pools LLC is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 5:00 PM
Flawless Pools LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Flawless Pools LLC offers the following services: I am licensed and insured with all documentation included. I specialize in custom in-ground vinyl liner & safety cover installations. My other pool services include: Maintenance services (weekly, bi-weekly, and monthly), swimming pool light repairs and replacement, salt system conversions, pump & filter repair/install, sand changes (all size sand filters), chemical balancing, partial leak detection, etc.
Full leak detection, pressure testing lines, pool construction; Spa service and repairs