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Dryer Vent Wizard of Southeastern VA

4.9(
104
)

Dryer Vent Cleaning, Air Duct Cleaning

About us

Homeowners with clogged dryer vents typically experience longer drying cycles resulting in $18-$24 more per month in energy costs. Additionally, over 15,000 dryer fires occur each year, with failure to clean being the leading factor. The trained professionals at Dryer Vent Wizard specialize in cleaning, repairing, altering and installing dryer vent lines. It’s all we do, so we have the right knowledge, tools and techniques to do the job right. An informed decision is the best decision… download our Dryer Fire Warning Signs brochure (PDF below).

Business highlights

11 years of trusted experience

Services we offer

Cleaning, inspecting, repairing, replacing & installing clothes dryer vents.

Amenities

Free Estimates
Yes
Senior Discount

10%

Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9104 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
6%
3
3%
2
0%
1
1%
Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Write a review
Showing 101-104 of 104 reviews
Chris B.
05/2014
1.0
dryer vent cleaning
  + -1 more
See above
Description of Work: Dryer Vent Wizards uses an answering service...OK no problem. I asked for an estimate. Answering service took my name and zip code and forwarded me to a technician. Answering service DID NOT ASK FOR MY PHONE NUMBER. My forwarded call went to an answering machine that went on about fires caused by clogged dryer vents, etc. I'm at work and could not wait for the opportunity to leave a message. All I wanted was a call back with some information. I hung up. The answering service called my work number (they must have caller ID) and asked if I talked to a technician. I said no. I told the answering service I did not appreciate getting a call at work. Answering service lady got defensive and said I wouldn't give her my phone number! She never asked! All I wanted was to talk to someone about getting my dryer vent cleaned! I was perfectly willing to give my phone number. I don't know if Dryer Vent Wizards provides good service. I do know that they should get a competent professional answering service. I'm using a competitor from AL.
Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
$1
Response from Dryer Vent Wizard of Southeastern VA
Dear [member name removed], Thank you so much for your feedback. Dryer Vent Wizard is a franchise organization which utilizes a National Scheduling Center located within the headquarters. The scheduling center provides service to all of our franchisees nationwide. Our franchise in the local area is a family owned and operated small business and we utilize the scheduling center so that we may provide our customers with a live person to answer the calls as opposed to having calls go to voicemail. Most of the customers that call us only want to make an appointment which the reps are fully capable of doing as they have access to my appointment calendar. If customers want pricing or any additional information they are transferred directly to me if I am able to take the call at that moment. If not, the rep will take a number and let the customer know that I will call them back as soon as I am able. This process has worked seamlessly over the last year and a half; however, in the last few weeks they have upgraded the phone system to provide more capabilities and quality controls for management to monitor the calls as we grow. As you are probably aware, with most change comes challenge. Transferring calls became cumbersome and there were a few lost calls. Unfortunately you were one of those calls. The reps were getting frustrated and by your rating of our company I can see you were equally as frustrated, but I assure you no one was as frustrated as I was. I spoke with the scheduling center supervisor when the incident occurred and I also forwarded your recent comments to her as well. We pride ourselves on being the best at what we do and I am sorry you were not able to see that for yourself firsthand. The kinks have been worked out with the phone system, but if you ever need anything in the future, please feel free to contact me directly at ncunningham@dryerventwizard.com. Sincerely, Nancy Cunningham, Owner Dryer Vent Wizard of Southeastern VA
Andrea J.
05/2014
5.0
dryer vent cleaning
  + -1 more
unknown
Description of Work: As with most of these deals, they found more things to charge me for. Overall, it was a good experience, just expect the "sales pitch" from them.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$200
Eileen W.
03/2014
5.0
dryer vent cleaning
  + -1 more
unknown
Description of Work: They cleaned the dryer vent. Moved the washer and dryer and cleaned behind the machines.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$74
Joanne B.
01/2014
5.0
dryer vent cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130

Contact information

2600 Admiral Dr, Virginia Beach, VA 23451

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
8:30 AM - 12:00 PM

Licensing

Bonded
Insured
No License Required for Trade
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Dryer Vent Cleaning,
Air Duct Cleaning

FAQ

Dryer Vent Wizard of Southeastern VA is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:30 AM - 5:00 PM

Tuesday: 8:30 AM - 5:00 PM

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 5:00 PM

Friday: 8:30 AM - 5:00 PM

Saturday: 8:30 AM - 12:00 PM

Dryer Vent Wizard of Southeastern VA accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Dryer Vent Wizard of Southeastern VA offers free project estimates.
Yes, Dryer Vent Wizard of Southeastern VA offers eco-friendly accreditations.
Yes, Dryer Vent Wizard of Southeastern VA offers a 10% senior discount.
No, Dryer Vent Wizard of Southeastern VA does not offer emergency services.
No, Dryer Vent Wizard of Southeastern VA does not offer warranties.
Dryer Vent Wizard of Southeastern VA offers the following services: Cleaning, inspecting, repairing, replacing & installing clothes dryer vents.

Contact information

2600 Admiral Dr, Virginia Beach, VA 23451

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
8:30 AM - 12:00 PM