Cole Electric Inc

They have great customer service. There were a whole lot of problems with my electrical and they took care of it. They were just really on top of it. Mr. Cole, the president and owner, was really personable and I liked him a lot. If I have any other electrical problems, I will use them in the future. The price was great.

Absolutely Superb! I called to get an estimate (After calling several other companies & to date, still waiting on call backs) Scott told me he had a team in the area and they could be over that afternoon for an estimate. They arrived (as promised) and in addition to providing a free estimate; accomplished some of the minor electrical work! I spoke to Scott that evening; he provided a thorough and detailed explanation of the pending work; made a strong recommendation that both accomplished my need and budget. He told me the crew would arrive the next morning and they did not disappoint. All work was completed as promised and on-time. Thank you Scott, Bob and Joe.

perfect - contacted Mr. Cole with need for service. He asked if my needs were immediate, since they were not, he requested I send my contact information to him via e-mail. Next day he called to see if it would be convenient for his electrician to come within the next 90 mins. His electrician (Joe) was on time, pleasant, polite, and informative. He diegnoised the problem, and made the repairs. It was nice doing business with Cole Electric.

Scott set up a time to do the work when it was convenient for me. Robert supervised several workers who did a very good job in a short period of time - which was important because I had no power while they worked. After they finished the install Robert was very careful to make sure I understood how to use the Generator interlock. I was very pleased with my overall experience and find Cole Electric very recommendable.

After the bathroom had been repainted and the light fixture updated, my husband decided to add a dimmer switch. Unfortunately in the process, an adjacent bedroom stopped receiving electricity .. no light, no alarm clock... I called Cole Electric on Thursday. Mr. Cole came to the house Monday morning. He was a little late, but he had called ahead and I had assured him that was no problem. He quickly diagnosed the reason for lack of electricity in the bedroom (faulty dimmer switch installation in the bathroom) and fixed it in minutes. Very professional and no mess left behind. I would definitely call Cole Electric again.

Scott Cole runs a terrific organization. He always answered the phone himself, or called you right back within thirty minutes. He came over, gave us an estimate, told us how long it would take, and finished the job ahead of schedule. The work was great, and it is obvious he is a man of character and integrity. He is first on my list if I ever need more electrical work done.

Crew called the day before to confirm morning appointment. Crew arrived nearly on time, reviewed work to be done, and began work immediately according to a previous work proposal. They worked efficiently and professionally to get the tedious job done in a reasonable time frame, taking about 5.5 hours from start to finish. They had to cut holes in 3 different locations (all inner closets, not visible on outer walls) to accommodate inserting new wiring. When finished, they patched the holes with plaster and smoothed it over to match swirl design on existing plaster around them. All items moved prior to work were replaced in original positions. Since they put drop cloths in every area they worked, there was little to no clean-up required. They cleaned up, asked for approval of work, shook hands with us, petted our puppy, and left. Excellent, friendly service. We are so relieved to know there is someone we can trust to call on in the future!

They came out the same day that I called and provided excellent service.

The technican's work was excellent. He was curtious, prompt and the price was fair. After trying at least 5 other electrical companies in a house with old wiring, we have finally found the company we will stay with for life. They know what they are doing and the price is right.

Great. Arrived at the appointed time (same day service). Fixed the problem, explained what was wrong and did a great job.

Work has not been completed. Initial inspection was completed, however contractor never followed through with job.

Repair was good but customer satisfaction was not. The cost was given affter completion of work. When asked the next day how cost was determined (no estimate was ever given) he did not have an answer. He reduced price by $30 but would not say how charges are deterimined. Since Cole Electric was originally contacted and recommended the electrician that did the work, they have responsibility for overall satisfaction.

Scott Cole called at 8:30 a.,m. to let ua know they were on thier way He was to be here at 9am. Arrived on time. This was on a Saturday. Because I was a Angie List member I was charged the Monday through Friday Rate of $125. I was greatful. Went right to the problem solved it was out by 10:30 a.m.. Even replace some screw to my electrial panel box cover that I had lost. That was very thoughtful. Took time to explain all he had done. I feel so much safer with the knowledge he left with us.

We had lost power in about half the rooms on our second floor. I called Cole Electric about 8:30AM, spoke to Mr. Cole, who said he would have an electrician out by 10:00. When noon came and the electrician had not arrived, I called back. Mr Cole apologized and explained that one of their trucks had broken down and had to be towed, but that he himself was on his way to my house. He arrived, in fact, barely 5 minutes later. Mr. Cole quickly eliminated the obvious culprits (circuit breakers, bad switches, etc.), did some preliminary tests on the upstairs circuits, and said there was a break somewhere in the upstairs wiring, and he would need to send a pair of people out later to trace the wiring and find the problem He promised to have them there by 4:00. About an hour later (before 2:00) , he called and said one of his electricians had finished a job early and, with my permission, would come out and get started immediately. The electrician arrived (in his own car), surprised both me and, I think, himself by almost immediately finding the broken connection near an overhead light fixture. There wasn't enough loose wire for a straightforward repair, so he would have to go into the attic (in July, in Virginia Beach - I didn't envy him) and install a junction box. He didn't have a box or a full set of tools in his own car, so he had to leave (to go find that truck that had been towed with the tools and supplies) and come back. Once he returned, the repair was done very quickly, he cleaned everything up, and we were done.

We had a lighting strike to our home on Sunday July 12, we were on a short vacation and did not know it had happened until we returned on July 18th. I found that my two fridges and one freezer had completely stopped working and everything had thawed out. A/C not working, Hot water heater not working, and other problems. I called Cole Electric the next morning and within ONE hour they were out here; It was amazing how they got us back up and running and were very professional. I will never use another electrician but Cole from now on.

I called Mr. Cole the day prior to let him know the jobs that I would like to have done and he said he could come out the next morning to give me an estimate. While I was at work, he checked everything out and called me back with an estimate. I asked him about several other things that needed to be done and his crew was so quick that they were able to fix everything in one day. He explained everything to my husband prior to leaving and called me back that night since I wasn't home when he finished the job. He stayed on the phone for over 10 minutes explaining everything in detail and made sure I was satisfied with the job. His crew were very nice and more importantly, I didn't have to do anything.

This was a major job involving removal and replacement of the panel and the entire wiring for the house. The workment were prompt, efficient, and kept me informed about the progress of the job. It took about 6 hours to complete the job from start to finish.

I called Scott Cole on June 16th because some of the lights in my kitchen had suddenly stopped working. I wasn't able to locate the problem myself and decided I needed a professional. Scott came out that same day and after about an hour found the problem, which was a loose wire in one of our wall switches. He fixed it and also checked out all the connections in our circuit breaker panel. There he found another wire that had almost come out and re-attached it. He was done with everything in little over an hour. I was very happy with the quick response Scott provided and the great, professional service. He noticed I was in the middle of preparing a big dinner and offered to come back the next day if he didn't find the problem soon. (He located the loose wire a minute after he said it) All in all, I am very happy with the great service. He might somewhat pricier than his competitors but I just wanted a reputable electrician who knows what he's doing. I found Scott Cole on Angie's List and I was not disappointed.

Overall, I am very pleased with the experience. Scott Cole promptly responded to my initial call and had one of his men out the same day. He wired up the attic fan and determined that the doorbell transformer would need to be replaced (he did not have one on the truck). Three days later two men came out and worked well over 3 hours running the new circuits and putting in the new phone jack. They also replaced the transformer and while they were at it, they rerouted some wiring through a new junction box they installed in the attic because the old one was overloaded. The electricians were friendly, polite and professional. I was very pleased with the quality of their work. I will say that, while I have nothing specifc to base it on, I thought that their price may have been a little high, which is why I didn't give them an "A" in the price category. That said, I would rather pay a little more and get quality service and workmanship, and that is what I believe I received from Cole Electric.

When our 30-some-year-old two story home was built, ceiling lights were not put in the living room or in any of the upstairs bedrooms, and electrical outlets were scarce in the family room. Not to mention that there were no more slots available in the electrical panel. Mr. Cole's crew upgraded the electrical panel and ran wire to the attic, where they installed new ceiling fans and lights. They also put an electrical outlet and light fixture into a closet that one day will house the computer/home office. A ceiling light was also installed in the formal living room and they also relocated/centered a new ceiling fan/light in the breakfast nook. Mr. Cole's crew was very punctual, arriving to start work when they said they would and put in 2 long days to finish my little project within the estimated time frame. They took care of all permits and arranged to have the city inspector check out the electrical panel while they were on site. Oh, they also did a good job of cleaning up after they completed the work.

Scott was professional and very accommodating. He visited the house to estimate the scope of work and a day later give an estimate. Once the price/scope was agreed upon, they started the work the following Tuesday and completed it on Thursday. The crew cleaned up at the end of each day, were professional/respectful, and were great with my dog that wanted to sit right where they were working the whole time. Not all of the lights would go where they were planned, but Bob/Mike/Keith were great with finding places they could go while minimizing the "holes" that were put in the ceiling. Mike even patched the few holes that they made to run the wire. Nice touch!

I reviewed every evaluation for all electrical contractors. Cole Electric sounded great so I called. Mr. Cole discussed the symptoms with me and told me that he could charge me to come out and tell me to check first with Dominion Virginia Power but that wasn't part of his business plan. He invited me to call him back - and he would come out and charge me to troubleshoot the mystery - if checked everything out and the problem persisted. Within four hours, DVP had restored full power to my home at no cost; one of the relays on the pole behind my house had gone bad! I am so appreciative of and impressed by Mr. Cole's business ethics. It's his company I will recommend if anyone ever asks me for a good electrician! It also was an excellent, if rueful, reminder that we have nothing to fear but fear itself!

My alarm system, garage door opener, and several circuits went out after the last storm. It looked like the circuit braker might be defective. I call Cole Electric and within 30 minutes I got a reply and set up an appointment for an inspection/repair. The service was fast and efficient. No major problems were found. The whole thing was triggered by a wet exterior receptacle that was causative. They were a little late due to another emergency. I would have liked a call to tell me that.

He was very professional when he was there. He did a very good job at getting the job done on time. He showed up on time to do the work for us. He did call to tell us that he was on his way over to do the work.

We had a deck installed last summer and apparently the company that installed the deck didn't make the hole big enough in the new support structure for the wires to fit through. The wires were all bare and touching and so when the rain came in through the switch cover, it blew up. Cole diagnosed the problem quickly. They had to remove the decking material, make the hole bigger in the supporting structure and in the decking material (as the deck company failed to do). They had to crawl under the deck (it had been raining, so the ground was soaked!) to check the wiring. I lent him some tarps for under the deck, and he rinsed them off and hung them to dry before leaving. Rather than charging me to rewire, he found that there was sufficient slack in the existing wire to pull through and fix. While under the deck, he also found another outlet in our sun room that needed fixing, which he did at no extra cost. He also did a complementary inspection of the fuse box.