CARPET HUT BY F V WOOLARD

Description of Work: They replaced all the carpet throughout our condominium (both sales and installation).

Description of Work: Installed sheet vinyl in 1 room.

Description of Work: I recently had Carpet Hut install new carpet in my home. Carpet was replaced throughout my home, with the exception of the kitchen and bathroom.

Description of Work: Company owner provided a very thorough quote and came out to my home to conduct the required measurements and look at the work I wanted done. He provided me a few options from a spot repair in my carpet to a complete replacement of the carpet in the room. He answered all of my questions. His visit and quote were free, and the work he quoted me for were done to perfection for the price he quoted. The carpet was repaired, and replaced in another place of the home. The work area was cleaned up when the installers were done.

Description of Work: Hardwood flooring installed in front entrance hall, dining room, and living room. New carpeting and padding installed in den, hallway, three bedrooms, stairs, and room over garage

Description of Work: As others have stated, we chose Carpet Hut because they were a long established local company with a "good" reputation. BIG MISTAKE. We purchased a product called Stare (not stair) Casing to cover are previouse carpeted stairs with hardwood. The product it's self seems to be a good and beautiful product. The sales person and Larry implied that they had installed several of them. We found out after we noticed that the technician seemed to be learning as he went, and later it.was admitted that we were the first one they had installed. The day that they arrived, it was raining and the technician wanted to bring a table saw in to our livingroom to cut the wood. Imagine the mess we would have had with saw dust. We wouldn't permit it they left and came back with a canopy to set up outside. When he did the job and had to do some cutting inside, he created so much dust that it actually set off our smoke alarm. When he laid the hardwood strips on the landing and upstairs hall they were very uneven, some so high that you could trip on them. When they reached the bottom 3 steps, they were thicker than the others and the Casing would not fit. They wanted to GRIND the stairs to make them thinner which would have made a tremendous amout of dirt. They agreed to order new casing that was bigger and would fit those stairs. Of course we had to wait for the new stairs to come in. When they arrived they did not match to existing stairs. Then we had to wait more weeks for the wood to "age" to match. In the meantime, the same technicians removed our old carpet and began laying the ceramic tile. The tile resembles a hardwood floor. When we chose the grout color, we were shown 4 samples and told they we the only ones that would match the tile. We did not like any of them but settled on one that we were assured was the best match. We wanted a very narrow 1/8 in or less but Larry told us that he had called the mfg and was told that it had to be at least 1/4 inch. ( We learned later that this type of tile is actually made to be buffered againest each other with very narrow grout) Again we didn't like it but accepted his word. The lead technician (Ronnie) was very mean spirited and spoke to harshly to his helper (constantly calling him stupid) during the entire process that even our neighbors who heard him when he was outside commented to us about his attitude. At one point, Ronnie even grabbed on to our light that was hanging from the ceiling and began pulling on it. He said it had to come down because it would be in his way. (He was working on his hands and knees laying tile!!) We would not allow it. He splattered wet cement as much as 4 feet high on our wall. Afer three days when the job was 3/4 finished, we noticed that the tile moved when we steped on it. HALT!! We called Larry and he came out and blammed the cement mfg for a bad batch. The floors had to be taked up on a Saturday when Ronnie let us know he was supposed to be off and had to give up a side job. He took his anger out on us and slung cement chunks on the walls and windows, throught the blinds. He stirred up so much dust that EVERYTHING in our house was coated white. At that point we advised Larry that Ronnie would not be permitted to enter our house again. Larry defended Ronnie every step of the way and complained that he had been with the for many years and was absoutely the best and they had no one else to do it. Finally, he subcontracted the job and the new installer did a beautiful job. He laid the tile with very narrow seams as we wanted. Also when we saw the grout that Carpet Hut delivered, the color march was awful. The new installer showed us other samples and we got the grout color that we wanted. We are actually grateful that the cement didn't dry because we would never have been happy with what Carpet Hut wanted to do. Also, before the first tile was taken up, we discovered that the grout lines woukd began at 1/4/inch and go to 1/2 inch by the end of a row. Larry told us that the uneven wood on the stair landing and upstairs hall were acceptable, but a mfg rep agreed with us that it needed to be replaced. Of course Larry insisted that only Ronnie could do it because he just didn't know anyone else to do it. We insisted that he find someone else. He did find someone else and he did a beautiful job. We also learned that the man that did the final work had a long family relationship with the Carpet Hut owner. The second tile man had done other work for Carpet Hut, so each time Larry insisted that he did't know anyone else to do the work, he was to put it bluntly, LYING. The work that should have been completed in a couple of weeks at the very most, took over 4 months from the day we signed a contract and gave them a deposit to completion. We spent many hours cleaning every surface in our house after the mess Ronnie made and spent $2500.00 to have the entire downstairs repainted. We were given a $924.00 adjustment off the bill which did not come close to compensating for our stress and additional expense. Another example of Ronnies BAD attitude, was when they were moving a sofa after the floors were torn up, Ronnie set his end of the sofa down with the upholsty touching the dirt. When my husband called him on it, his only commemt was it was only dirt and would brush off. He had no respect for us, our home or his coworker Carl who at ALL times was courteous and professional. It is appalling that Larry defends this man at all costs even after my husband told him how Ronnie "bad mouthed" him while he was working. My advise is do not go near Carpt Hut!!

Description of Work: Master and guest bedroom carpets replaced. We moved the furniture and pulled up the carpet ourselves....putting the furniture in the other bedroom and the hallway. Since we moved the guest bedroom 1st....the guest bedroom furniture was blocked by the master bedroom furniture.

Description of Work: Carpet Hut by F V Woolard carpeted our family room.

Description of Work: WE CALLED CARPET HUT , GOT AN ESTIMATE,SET A DATE TO CARPET ALL DOWN STAIRS ROOMS AND PUT VINYL IN THE KITCHEN AND THE FOYER.. THE KITCHEN VINYL COULD NOT BE DONE FOR ABOUT 3 WEEKS BECAUSE THE INSTALLERS WERE BOOKED.. WE THEN GOT A CALL AND ALL THE JOBS WERE DONE IN 3 DAYS. THE WORKERS WERE VERY PROFESSIONAL AND CLEANED UP VERY WELL. THE COMPANY HAS BEEN IN BUSINESS FOR MANY YEARS AND WE WOULD CERTAINLY USE THEM AGAIN..

Description of Work: Carpet Hut tore out all my old carpet and padding, and removed it and took it with them, and removed any staples/nails, etc. as needed, and installed 234 sq. yards of carpet for my Den, Living Room, Master Bedroom, two other bedrooms, Room over the garage, upstairs hallway, front stairs to foyer, and back stairs, as well as the new padding. The cost included tearing out our old carpet/padding and moving all of our furniture and putting it back in place. When they were finished installing, they vacuumed all of the carpet.

Description of Work: I had carpet installed in bedrooms, hall, and stairs.

Description of Work: Sold and installed carpet in three large bedrooms. 95 square yards.

Description of Work: Carpet Hut By FV Woolard took up my old carpet and installed new carpet.

Description of Work: I had a long mustard stain on my carpet. I tried to clean it myself to no avail. Had a professional clean it...still had stain. Finally call carpet hut and was told they had someone that did repair carpet. They did a wonderful job, plus the men were very nice and friendly. I would recomend them to anyone. I did feel the price was a little high, but you do get what you pay for, and that was a job well done.

Description of Work: Carpet in bedroom was re-stretched, and new carpet was installed in 2 rooms.

Description of Work: Moved the furniture, removed old carpet and padding, replaced carpet and padding with new

Description of Work: We live in a hundred year old house in Norfolk, VA. The hardwood floors in the dining and living room needed to be replaced. We had selected 3/8" thick tongue and groove pre-finished pecan flooring.

Description of Work: Existing carpet was restretched and tacked down properly. Original installation many years ago was done incorrectly, so the carpet techs corrected the lumps in the carpet. Well done!!

Description of Work: They installed all carpet and vinyl for our new construction home.

Description of Work: Purchase/Installation of carpeting for 3 bedrooms, hallway & stairs

Description of Work: They removed the old wall-to-wall carpet throughout the living room, dining room, and bedrooms. They did some repair on the sub-flooring and then installed new wall-to-wall carpet throughout.

Description of Work: I used Carpet Hut by F.V. Woolard, two months ago. They installed carpets in two rooms of my house.

Description of Work: Removed appliance(s), removed current kitchen floor, prepared surface, laid down new kitchen floor.

Description of Work: Carpet Hut installed carpeting throughout our upstairs....stairway, hall and four bedrooms. Carpet Hut installed bamboo flooring in our living room, great room area. They removed and disposed of the old carpeting and padding. The moved and replaced furniture in all the rooms.

Description of Work: Installed Armstrong Cushion Step vinyl over my existing kitchen vinyl floor.