TOM MUSE SVC CO INC

It went well. He discovered that the previous technician was incorrect in his diagnosis of the problem. Indicated other issues that might be happening as well. Took the time to carefully to explain everything in detail.

They was very response to the service and worked day and night. The came back for follow up the next day. They were out of their way for the service. The man that came was very friendly and great in service.

Ferdie has been my Muse service technician for a number of years and he has always performed an excellent inspection and or repair. He is very thorough, professional and courteous. Takes the time to explain any work in detail.

They came out very quickly. Something they made another part go bad and they came out and replaced that. It was a little more expensive than we wanted. We were happy with their serviced and thrilled with their availability.

They were perfectly fine, perhaps a little expensive. They were certainly prompt. I just found another company that could do our service a little more quickly. Tom Muse usually takes 2-3 weeks to come out for semi annual maintenance. The quality of the work was fine, once they had detected something that had burned out in the unit they let me know and replaced it quickly.

Following repair on 9 August, system failed again. Inspection, according to Muse, revealed damage to coil, from freezing, which was beyond repair. Replaced and coil and again refrigerant.

Nothing further to report. We called they came, etc.

Called Muse after another company said I needed a whole new system - Muse identified problem and repaired it.

Just as the temperature soared into the upper 90s in early June, our 11 year old 4 ton air conditioner stopped cooling on the weekend. On Monday morning, all A/C companies we called said that same day service was impossible but later in the week or next week could be done. Muse took our information and said they'd call back in about a week. However, in late afternoon they said they had a tech nearby and we said come right over. Technician John arrived and checked the system for electrical connection, compressor operation and refrigerant leaking. He diagnosed a leak, found the source and recharged the system. He was courteous, efficient and it turned out that we had a common interest in a local aquarium keepers club. It was pricey but the refrigerant cost $26/lb and we need 11 lbs.

They are not the cheapest company, but they do a good job and my mom used to use him so it's kind of a family thing. The work he performs is not great, but it's satisfactory. I pay a fee for each visit.