Mike Fusco Builder

Well, it matches perfectly

He did good work

There were quite a few glitches getting the work scheduled. Mike was very apologetic about this. My schedule was not critical, so I could deal with it. But some people might not be happy about that. That is the reason for the B on punctuality. Overall, the quality of work was good to excellent. Mike is especially good at carpentry and wood repair, but he did well on all of the jobs. Mike is very easy to get along with and very professional. He provided suggestions and advice on the most economic solutions to the various issues. He advised me when it would be better to use a different contractor e.g. an Angie's List painter for a day deal was more economical than having Mike do the painting. And he advised me when he was not the right man for the job, such as repairing the under counter sink. He pointed out some additional work that I might need to consider in the future. He was very concerned about the safety of the hammock for my son. He seems very genuine.

This experience was not good. Mike was originally supposed to do the work starting at 11 AM on January 30th. I took a vacation day to accommodate this schedule and moved furniture in preparation of the work. At 10:30 AM on the day he was supposed to be here he called to tell me he couldn't make it because he had car trouble. I understand that these things happen so I agreed to reschedule. We communicated via e-mail early the following week and agreed that he would be here at 10 AM on Saturday, February 7th. At 9:30 AM he called me to let me know he was on his way. When I asked him what time he would get here he seemed "put out" by that question but replied "a little after 10". My reply was "okay, but since we agreed upon 10 AM I would appreciate you getting here as close to 10 as possible". This was evidently not the thing to say because Mike got very upset and starting to raise his voice at me. He then told me that he still needed to stop and get the lead test kit. Knowing that he was 45 minutes away and then still had to stop to pick up supplies, it became evident to me that he was going to be more than a little late. 5 or 10 minutes, while not professional, is acceptable. 30 minutes is not acceptable. In an effort to understand why he needed the lead test kit (we had talked about this in a previous conversation), I questioned him on it. Again, the solid wood beams were bare when I painted them with latex paint 5 years ago so I know for a fact there's no lead in those beams OR the room in general. At that point Mike yelled at me and told me that he is sick and tired of people "like me" telling him how to do his job. He then told me that I could contact Angie's List for a refund and then he hung up on me. He called back about a minute later and continued to yell about "people like me" and how sick and tired he is of being told how to do his job. He went on a rant about how it's the law to test for lead paint and that he can be fined if he doesn't comply. That's all well and good, I didn't care that he was insisting on testing the beams but I did take exception to the fact that he was going to be even later because he needed to stop and get the test kit. If it was so important for him to test the beams, it's my opinion that he should have had the test on hand and been here and ready to do his job at 10 AM. In an e-mail he later wrote to me he said he didn't show up today because I asked him to break federal and state laws. That is not true. He then told me that I was abusive and militaristic and that construction schedules should be flexible and that I don't know anything about construction and that I needed to adjust my attitude. He accused me of yelling at him which again is not true. I in fact had to request that he stop yelling at me. Perhaps Mike was just having a bad day but when I hire a "professional" I expect them to be professional. I expect people to be punctual and polite, not late and inappropriate. I fully expect Mike to dispute everything I have just said because based on the contents of the e-mail he sent me, he feels he did nothing wrong. Long story short, I paid for a service that I scheduled twice and Mike didn't show up. My opinion of him as a professional is exceptionally low. I would not recommend this person to anyone. What should have been an easy 2 hour job turned into way too many phone calls, e-mails and stories about broken down trucks and how he wishes he could afford a new one. Rather than just apologize for being late, Mike made up reasons as to why I was a bad client. He showed no personal accountability at all.

Mike's work was exceptional. He took the time to answer all of my questions (and there were a lot) and did everything I asked of him with not a single word of complaining. He took a tremendous amount of pride in his work which is what I appreciate most. I found both him and his work to be beyond exceptional. He will be my first phone call if ever I need help again!!!!

Very wishy washy on the phone and was talking about all the future services he could do before he even started work. His estimates on cost and time were high for the work stated then when he got in took less time. He was convinced that garbage disposals were illegal in wake county. (there was a law passed 6 years ago then it was overturned within a few weeks). At the end he wanted to tack on additional cost for his gas cost for driving.

Details above

All went extremely well as Mike did all of the odd jobs I had for him in the allotted time! I am very pleased!

I will use his service next time for his professionalism and responsiveness.

Very prompt and punctual, pleasant, and efficient. Did amazing work repairing a hole in our drywall and patching it up so you'd never know there was an issue. Recommend very highly!

Overall Mike did an excellent job. He preformed quality work to a number of repairs needed for our house that we had just moved. His experience in construction gave him the skills necessary to preform a number of different tasks. I would recommend him to anyone.

Went exactly as committed to. Very high quality work, no short cuts. Kept good control of project and any sub-contractors used. Always showed considerable concern on doing the job right. Came up with own excellent ideas on how best to use the space available and closet, arched entry, and stairs came out beyond expectations. If you want someone to trust and know that the job is going to be done right, I'll go to this contractor all the time.

Mike Fusco is the only contractor I have used to make repairs on the house. He has provided excellent services and have been using his services for the past 5 years.

Very reliable contractor and worker - work was finished on time and was excellent Dependable and trustworthy - we were not on site for most of the time but everything was completed as planned and agreed. Very honest and true to his word and will not tolerate any hint of dishonesty - was very transparent and there were no surprises. Conscientious and hardworking - gave his best work at all times and always looked for ways to save money. Relentless about producing a high stand of work Is always available for advice and consultation Mike is very knowledgeable about all aspects of his craft - his ideas saved us money and enhanced the quality of the house and property. Checks the work of his subs to make sure that that their work is high quality - always checks the work of his men to make sure that the work was up to par. His pricing is reasonable - did everything he can to save us money. Always found great economical alternatives.

I worked for the largest municipal housing agency in the country in New York City for 13 years. Within this agency, I had the privilege of working with some of the most sophisticated for-profit and not-for-profit developers that built and renovated homes and apartment buildings in New York City. Mike Fusco's work ethic and knowledge of construction surpassed them all. Mike genuinely cares about the quality of the finished product as well as his customers. He was accessible by email and cell phone everyday including weekends. My calls were not ignored. If I left a voice-mail, my calls were promptly returned. My experience with Mike was so pleasant that he became a close friend of my family. Although it has been 5 years since the house has been built I continue to request his services. He knows the house and the lay of my land better than I do. I could not have asked for a more knowledgeable builder that is a man of integrity, has a strong worth ethic, is honest, reasonable and provides excellent customer service. Anyone that retains the services of Mike Fusco will realize that he is a rare find and that person will not be disappointed with the end product.

Awesome professional to work with. Job came in on time and within budget. Top quality workmanship used only quality products. No shortcuts or below grade materials. No last minute added expenses.