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Regal Maid Service

House Cleaning, Window Cleaning, Floor Cleaning and Waxing,

About us

Regal Maid Service is a family run cleaning services company with values to match. We bring those values with us every time we clean your home. Reliability, dependability, honesty and a commitment to hard work. You’ll find all these things when you use the Regal Maids. We aim to provide a high standard of service that includes reliability. When we make an appointment to clean your home we keep it. We know your time is precious so when you decide to call us for your house cleaning needs, we’re ready to answer the phone, listen and provide you the information you need. At Regal Maids we do a lot of listening so we know exactly what you want. Our professionally trained staff cleans to a system designed for efficiency and effectiveness but we add flexibility because your home is a reflection of you and unlike any other home we clean.

Business highlights

33 years of trusted experience

Services we offer

Residential and commercial cleaning includes surfaces disinfected, appliances, floor sweeping, carpet, damp moping, tile, mirrors, furniture, upholstery, ceiling fans, light fixtures, baseboard, gutter, vacuum air vents, laundry, shutters, mini-blinds & screen.

Amenities

Free Estimates
Yes


Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

4.461 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
69%
4
10%
3
15%
2
3%
1
3%


Rating CategoryRating out of 5
quality
4.3
value
4.5
professionalism
4.5
responsiveness
4.6
punctuality
4.6
Showing 51-61 of 61 reviews

Bruce P.
09/2017
5.0
house cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Ben B.
07/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Deep clean of house, very well!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Response from Regal Maid Service
Thank you very much for your comments and feedback. Joanne

ROHIT S.
07/2015
2.0
house cleaning
  + -1 more
Terrible
Description of Work: Deep cleaning but the word deep was deep everything else was superficial, when I sent them the pictures, she didn't resoond, then I mentioned writing a review, right away got back, I paid more money to just fix which wasn't done the first time.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$350

Response from Regal Maid Service
I am surprised that this person had the nerve to actually provide feedback and I welcome the opportunity to respond. The girls spend 10 hours cleaning what can only be described as an extremely dirty house. The customer did contact me and sent me photos of a leather sofa that had not been cleaned. I did explain that the ladies do not carry a leather cleaner and if she would like to supply one the girls would come back and clean it. She proceed to "blackmail" me by saying she would post photos and feedback on all social media of what a terrible company we are. I did send some ladies back to clean for an additional 4 hours at no expense to the customer.She then told me she was satisfied and would like the ladies to come back and clean for her every 2 weeks. Needless to say we will never be going back! She also uses a different name when booking the cleaning for some reason. The girls always work hard to provide an excellent service but sometimes it is not possible to perform miracles!

Nikci J.
07/2015
4.0
house cleaning
  + -1 more
They are pretty good.
Description of Work: I used Regal Maid Service. They come every two weeks. They clean my upstairs bathrooms, bedrooms, kitchen and living room. They do dusting and take out my trash.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Johnathan C.
08/2013
5.0
house cleaning
  + -1 more
unknown
Description of Work: house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Richard D.
07/2013
5.0
window cleaning
  + -1 more
unknown
Description of Work: Hired Regal to clean windows inside & out in our single family home (about 30 windows). Two gentleman arrived on-time and got right to work. Very courteous and professional and we had no issues with the quality of their work. They didn't rush the job and even wiped down the sills. They were also able to re-do a few screens that had holes in them and in need of repair. I will have them back again next Spring.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Regal Maid Service
Thank you very much [member name removed] .

Maria B.
12/2012
4.0
house cleaning
  + -1 more
See above
Description of Work: I have been using Regal Maids for a few years now and at first was very pleased with the service that was being provided. Over the past few months the quality of the service declined dramatically. At the beginning of our service we were told that all cleaning supplies would be supplied by Regal Maids(including trash bags). On several occasions i would find my supplies had been used and left empty underneath the cabinets, however I was not told that they were using them or that they had used it up. My husband was also asked on many occasions for trash bags. I don't mind providing my own supplies but to have the cleaners just use my things without asking is upsetting especially when they leave it empty. I had to contact Joanne the owner several times about the quality of service being provided. In my master bathroom as it never loooked like or smelled they were using Comet or Tilex. My bathroom walls grew mildew and soap scum built up on the doors of the shower. I find it surprising that when I cleaned it the tiles were shiny anf you could definetely smell the cleaner. OUr ceiling fans were also neglected in the cleaning process as there was a large amount of dust on the blades after the gitls left. Essentially, I had to go around and re-clean things that they did not cover. The straw that broke the camels's back was when I could not find my dirty sheets off of our master bedroom bed. I looked in the trash, dirty laundry etc. I finally decided to look under the clean sheets on the bed. To my disgust the cleaners had put clean sheets over the dirty sheets, left them on the bed! I called and left a message for Joanne and never got a response. One last item was last item... I com[lained about items not being put back where they belong. I would find items in complete ly different rooms from where they were supposed to be. We are still missing a TV remot and a cordless phone. They have never been found and again no response from the owner. I was pleased for the first year or so but in the last few months quality of work did not cut it.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$110

Response from Regal Maid Service
Thank you for taking the time to provide your feedback. When ever I received a call from the customer I always called her back! unfortunately some of the calls i received were after hours as the customer is a teacher and would call me sometimes at 8 -9pm and then again on Sundays. I always ALWAYS call people back and find it very upsetting when this is not acknowledged. As indicated in the feedback the customer had specific requirements in terms of cleaning products that were used in her home. We do provide cleaning materials and trash bags but sometimes these do need meet the requirements of the customer or certain trash cans. Where ever possible this is discussed at our initial meeting and the customer is made aware that if they have certain cleaning product they prefer to use then it is their responsibility to provide these products. I have always tried to be accommodating to the customers requests and requirements. I met with the customers husband to provide documentation on the ladies cleaning their home and always tried to be flexible with changes in schedule. Unfortunately when a customer is not happy with the cleaning provided by certain ladies and requests a new team then the continuity is lost and the standards can fall as the girls are not familiar with the customers home. There is no excuse for the problems with the bed sheets and these issues have been discussed with the ladies concerned. I am sorry that things didn't work out and continue to work to provide excellent customer service.

Jesslyn L.
03/2012
5.0
house cleaning
  + -1 more
d
Description of Work: I called Joanne Hollendrake and she came out promptly the next day to give me an estimate. I decided to go with Regal as they offered me the best price for what I needed and I liked Joanne's presentation. The first time they came in January, it was $60 per hour but each successive time each month, the agreed price was $90. The 2 women who came did an excellent job and I have been pleased with their work the two times they have been here. I feel if I had problem, Joanne would work with me to make it right, which is all anyone could ask. So far, I am very happy with their service. I have a 3 story townhouse and they are responsible for cleaning all 3 floors minus one bathroom in the basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Diane E.
02/2012
1.0
house cleaning
  + -1 more
See above.
Description of Work: I am not sure of the exact date of the last service. I feel obligated to report that following the first cleaning of our home a sapphire and diamond pendant was missing from my adult daughter's open jewel box on her bureau. The pendant was passed down to my daughter from her grandmother who is deceased. The pendant was actually on a gold chain but the gold chain was left behind. My daughter always put this pendant on before she left the house. I was very aware of her habit of wearing the pendant and saw it on her bureau every night when she went to bed. When the ladies came to clean the pendant was on her jewel box for when she planned to go out later. The sapphire and diamond pendant was missing after the ladies left. No one else had been in our home. My daughter was afraid to tell me because she knew I would be upset. The ladies came 2 additional times before my daughter told me. Needless to say we searched the house to no avail. I called Joann but she had little to offer. I stopped services immediately.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$180

Response from Regal Maid Service
The last time we cleaned this house was in March 2011 and I would have welcomed the opportunity to discuss this with the customer sooner. Allegations of stealing are taken very seriously and the police would have been involved at the customers request. The ladies clean many houses on a weekly basis and if I am made aware of concerns I can question the girls and if any staff member is stealing they will be immediately be dismissed from the company. There is usually an explanation if something has been moved or put in a safe place but after nearly a year it would be very difficult to question the girls. If the customer would like to take this further I would be happy to discuss this with her.

Amit & Carolyn C.
01/2012
5.0
house cleaning
  + -1 more
Thorough each time.
Description of Work: Shopped around on Angie's List to find a good housekeeping service to replace the previous one that was unresponsive to our needs. Found Regal to be the best value, most professional and courteous of all that I reached out to (only A grade on Angie's!). Surprisingly, Regal is also used by some close friends of ours that we talked to after finding them on Angie's. The owner, Joanne is a consummate professional, and her crews are the same. Would definitely recommend them for busy households, since they value your time and are punctual.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Regal Maid Service
Thank you very much for your feedback and kind comments.

William A.
11/2011
5.0
house cleaning
  + -1 more
Fantastic.
Description of Work: Wonderful cleaning service. Can't ask for better.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from Regal Maid Service
Thank you. I am very pleased that you are happy with the service and we are making your life a little easier.
    • 1
    • 2
    • 3(current)

Contact information

21580 Atlantic Blvd Suite 100A, Sterling, VA 20166

www.regalmaids.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Window Cleaning,
Floor Cleaning and Waxing,
Pressure Washing,
Upholstery Cleaning,
Gutter Cleaning,
Dry Cleaning,
Ceramic Tile,
Carpet Cleaning,
Blind Cleaning

FAQ

Regal Maid Service is currently rated 4.4 overall out of 5.

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Regal Maid Service accepts the following forms of payment: Check,MasterCard,Visa
Yes, Regal Maid Service offers free project estimates.
Yes, Regal Maid Service offers eco-friendly accreditations.
No, Regal Maid Service does not offer a senior discount.
No, Regal Maid Service does not offer emergency services.
No, Regal Maid Service does not offer warranties.
Regal Maid Service offers the following services: Residential and commercial cleaning includes surfaces disinfected, appliances, floor sweeping, carpet, damp moping, tile, mirrors, furniture, upholstery, ceiling fans, light fixtures, baseboard, gutter, vacuum air vents, laundry, shutters, mini-blinds & screen.

Contact information

21580 Atlantic Blvd Suite 100A, Sterling, VA 20166

www.regalmaids.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM