Bio Green Outdoor Services LLC

The technician, John, visited my property to perform a summer checkup of the irrigation system. He was professional and efficient in his work and demeanor. I was very satisfied with the service.

The technician (John) was on time and very professional and completed the work timely

John did a great repair job fixing 12 separate heads and a few damaged pipes that were broken when we had our walkway replaced and landscaping re-done. In most places the repairs were done in such a way that you couldn't even tell they had been there (other than the now-working heads) and where they did have to dig up the yard to replace pipe they did it with minimal disturbance and put everything back so it won't be noticeable in a day or two. We have been using Bio Green for our sprinkler systems and maintenance for the last 15 years across two houses and have been extremely happy with their work and will continue to use them.

John was on time, professional, happy to help and exceeded my expectations. Overall I am more than pleased. I had a couple of issues with the sprinkler heads that had developed over time and he was happy to fix them, told me what he did and then let me know the other proactive measures he had taken. Terrific.

The technician Jason J. was excellent. Arrived on time, explained everything, no issues at all.

The technician, John, was very pleasant and helpful. He gave me some good advice about how to address a problem. I have been very happy with this company and their service.

This review is solely about the outstanding job that John did at my home today. I previously had paid for BioGreen to replace all the diaphragms in my dozen year-old system, but then the tech (not John) had problems testing due to a well pump problem. I fixed the well pump problem (new one!) and still had problems with the system, with two circuits working simultaneously, and one of those wouldn't shut off when the power was shut off. John came to the house, listened to my brief description of the problem, and had everything working in less than an hour. He even fixed an existing problem that a previous tech told me would require a "complete rewire" of my system. John knows what he is doing! If you use BioGreen, I recommend you always ask for John.

I was working in my yard yesterday when Brandon came to service my lawn. We had a great conversation and he gave me good advice on maintaining my lawn. I have had different lawn service companies over the years as well as times when I did the fertilizing, etc., myself. However, the best my lawn has looked has been since Brandon started providing super service. I get many compliments from neighbors on my lawn and attribute it to a "team" effort between BioGreen and me! Brandon is a pleasure to work with and he epitomizes super customer service! It is rare to find someone like him who is knowledgeable of his craft, has passion for his work, is very personable, and strives for excellence!

This is the 3 rd time we have had John & he is outstanding. He is knowledgeable, professional, polite & explains everything he does in detail in clear terms that anyone can understand. John also installed our control box & did the Fall system shut down all with the same great results. This is our first sprinkler system & John & everyone at & with Bio Green has been great to deal with. When we need service call, we now request John by name, he is that good. Thanks, John! There was no cost as this is part on the installation charge from last year.

John, the BioGreen technician identified an issue, explained the problem to me, showed me what the problem is and explained the follow-up plan so the issue can be resolved. John is very professional and knowledgeable.

Bio-Green Lawn & Sprinkler of Sterling, VA did an OUTSTANDING job in replacing a straight 15 foot section of my sprinkler system with a curved line to accommodate a new flagstone walkway. The tech. on the job also moved one sprinkler head and replaced three others at a very reasonable price. I highly recommend this firm, who I have been with since 2007.

They installed our system some years ago. They are very conscientious. Their people know what they're doing. They are very busy and you have to schedule far in advance.

They are doing a great job. They are really good about notifying me of when they are coming.

These guys are crooks. Second year of the maintenance contract they did not winterize the system properly. The outside water valve on the sprinkler system cracked and leaked. They wanted to charge me almost $300 to fix it. I had a handyman fix it for $70. This year they did not even show up for winterization. Then I received a $40 bill for "inside valve not turned off" for winterization service, even though it was. I called customer service, it took her a while to find any notes and eventually she said it was because inside valve was on and no one was home. I rescheduled and showed their service guy the inside valve, which had not been touched, and he agreed it was closed. Yet I just received another bill for the $40 past due. I'm not renewing my contract again. Avoid them.

Bio Green has been excellent. Show up when scheduled, estimate and actual cost always the same, cost reasonable, installation/services meet expectations, employees professional....good company.

The bottom line - huge gap between sales presentation and actual performance. Nothing ever happened as agreed to, from minor details of informing us ahead of a planned visit to more important ones such as a promise to test soil in order to best match the plan, which was one of the reasons we picked Bio Green after screening many others. The payment was charged in total, although we never agreed to it (had to call to have restored to pay per visit.) These were the reasons we dropped our previous lawn care provider after years of sloppy admin, but at least our lawn always looked good. We switched in the middle of the season, which was a mistake I should have probably anticipated having experienced the low standards of service in this market: We noticed the lawn along the sidewalk starting to show weeds, and called Bio Green as part of the service. The notes from the service man indicated the lawn looks good, but we were concerned as we never had these weeds before. They took three weeks(!) to arrive after our repeat calls, and then asserted the weed is in fact crab grass, which they did not treat as we had it treated by the previous provider at the beginning of the season. Since the plan we selected (based on the sales presentation after assessing our lawn excellent condition by the sales rep) did not cover the treatment of crab grass we had no alternative but to wait for it to die and hope for the best in the next season. We saved the main lawn by pulling it out ourselves- something they should have done as part of the service. I only bother to write all these details to demonstrate what is wrong with Bio Green's service attitude: 1. The sales rep should have clarified the coverage of such common issues at the start. 2. The service person should have identified the crab grass before it spread so much - we stopped it from spreading to other parts of the lawn by pulling it out ourselves.. 3.The response time of 3 weeks to a call is unacceptable and caused more damage. Had they come on time it would have been easy to contain. 4. The excuse that since they did not spray for crab grass (factually true as I mentioned above) is no reason to not offer a solution to prevent it even if we have to pay extra for it. This was only and quot;offeredand quot; when I called the manager to complain about the sloppy reporting and skipping of items on the list of our plan. 5 Only at the last call when I told the admin I am deducting the soil test charge from my last payment the field manager claimed he just received the results and they are on his desk (this was in October, and our service started in May!). We started with very high hopes, stressed the importance of communication with us, why we dropped the previous provider, and really tried to cooperate. It was extremely frustrating to me to realize I fell for an elegant sales pitch which had nothing behind it to distinguish it from the other low level service providers I experienced. On a side note, the mosquito spraying service wasn't satisfactory either, While they accommodated our request to spray before July 4th, the subsequent spraying scheduled varied. Specifically , during the height of the heat, where the mosquito condition was at its worst, they were late. When we called and asked them to come, the answer given was one person was on vacation and the other is scheduled to go on reserve duty. When they finally came, three weeks late, the person made sure to point out they were still within the contract. Factually, true, but with this attitude you can't expect good service.

They are great. I've never had a problem with them. They always show up on time. The system they provided for us is excellent. They are very professional as well

This is the 2nd time I've had them do major work, and both times resulted in issues. The first time, they cut the line to our invisible fence, and then it took them like 3 times to come out and fix it. If you are looking for someone to do regular turn on, turn off and head repairs, these guys are fine. I will never have them do a major repair job again.

We got estimates from several competitors (all from Angie's list). BioGreen came in considerably lower than other, for essentially the same product and installation. The salesman was prompt, informative and responsive. The system was installed in two days (although I thought the folks in the office had said it was a one-day job). Everything worked right the first time, and they provided an owner's manual for the control box. One problem arose a few weeks later with an underground leak. Their first attempt, to fix it without digging up the yard, didn't work. When I called them back, they came out promptly on a day convenient for us and fixed the problem right away. There was some confusion about whether the warranty applied, and I was able to speak with senior management in short order to resolve the problem to my satisfaction. That's the main reason for the high grade overall - sure it would be nice to have everything perfect on the first try, but stuff happens. BioGreen's follow-through is what impressed me the most. Good product to start out with, and responsive, professional service after the sale.

Company provides lawn service all year with fertilizer treatments. Last visit by the company recommended lawn aeration for the upcoming fall due to poor soil and seeding. They also identified a Bermuda grass which was starting to creep into my bluegrass lawn which can be very damaging. Based on their assessment, I performed research on how to kill the Bermuda grass and have applied a chemical to kill the grass. Time will tell if the grass will be killed but I did order the aeration of my lawn. Appreciate the information, overall good job.

We were told the plumbing for the system would exit out of the side of our home during the quoting process. When the technicians showed-up, they were not prepared to have it exit the side of our home as they did not have enough supplies. They wanted to have it exit in the front of our home in which would be a complete eyesore, but easier for them. At any rate, one of them had to run to the store to get more piping. When they were done, we were not provided an operating manual to the system. We also found-out the covering to the piping housing box outside had been cracked. We were told they would drop a manual off and a new cover during their next visit. They arrived but did not have a manual. We ended-up calling them several times to have them fix two operating heads that were not working. We then experienced problems with water leaking out of the pipes outside. We called them back. Finally, they told us that our water was and quot;dirtyand quot; and we needed to have a filter installed at a cost of $295. If that were the case in the beginning, they could have explained this to us up front. We would have solved this problem at that time. Yesterday (Thursday), a technician arrived and installed the filter. Today (Friday), we've found-out that the pipe had busted and water is currently blowing all over the side of our yard. We are on a well system and it's not good for a pump to run continuously as it could hurt the well pump motor. At any rate, we called the company at 4:10 P.M. and were routed to a answering machine stating they closed at 4:00 P.M. We have requested an immediate call-back and service call to fix their error. We were able to find a shut-off valve in the basement for the water to the sprinkler system. However, they never told us that we had a shut-off valve specifically for the sprinkler system and believe this was for the entire house. At any rate, we were able to shut the water off and they finally called the next day (Saturday) to inform us that we'd be receiving another call on Monday to schedule a repair. They finally repaired the system. Today, 4/29/2014 they came to turn-on our sprinklers after the weatherization. The technician asked to turn on the water so I took him to the basement where he turned-it-on. 15 minutes later he rang the doorbell to tell me to turn-it-off as something broke. He told me he would repair it. However, another 15 minutes pass and he returns to tell me that he doesn't have the parts to repair the problem. This isn't the first time they have showed-up without parts. At any rate, he left and I called BioGreen. and quot;Steveand quot; told me they were not sure why it broke and it may be covered under warranty. Number one, that part was installed on 8/2/2013, less than one year ago. They weatherized it in October. Thus, it's been used for less than two months. My question is, why would they install faulty parts that may break? This person told me they would have to look a the part to determine if it was covered under warranty. 5/29/2014 we arrive home from work to see that they repaired what was broken during the process of turning our sprinklers back on from winterization (along with a bill for $75.00). After emailing them that we were not happy about being billed for their error once again, they waived the bill and claimed that the repair should have never been billed.

They do a fine job. They come out 4 times per year. They leave the bill at the door.

They are wonderful. They do a fine job.

It was a very intricate system with all the flower beds and trees, and he did a very good job with it. He explained all changes that needed to be made, why certain heads were there, and which ones had to be changed. He even told me how high they would go. I wanted to do a project in the spring, so he made the sprinklers in that area flexible so they wouldn't need to be changed when I started that project.

The technicians were always very nice and left a hand written note at the door about what was applied and how our lawn looked. We started to notice more weeds once we went from the premium plan to the maintenance plan. Our neighbor was using a different company so we decided to try them since the price was much better. So far so good.