Bio Green Outdoor Services LLC

I have been frustrated for years with their lack of responsiveness. When they come to turn the system on in the spring, they don't bring any extra sprinkler heads. You know most systems will need to replace one or two heads which were damaged over the winter. However, they must schedule a return visit. They don't automatically schedule the return visit even though the tech says they will. I had to call a week or so later after not hearing from them and was put on hold, then told someone would call me back and they never did. I finally called again and was put on hold. The I was told I would have to be transferred to scheduling. When I finally got to talk to someone to get the repair scheduled, it was about 3 weeks out. I have been a customer a long time, I shouldn't have to wait 3 weeks for a repair to my sprinkler system. They need to seriously improve their customer service!

When I turned the water on and tested the system, three of the four heads still leaked. I called and left a message to see if they could try to fix the heads again. My call was never returned. I tried a second time and that call wasn't returned either.

Initially called them to get the lawn aerated a couple years ago and ended up signing up for their premium lawn service. Since then I have been extremely happy with what my lawn has become. I went from a spotty dirt/weed/minimal grass lawn to a lush deep green lawn.

The installation was well done and on time. The salesman was helpful and explained both the products and process well. The installation comes with a one year maintenance agreement that includes fall turn-off and spring turn-on service. Both services were done to expectations. The price is fair and the components are high grade. The overall work performed was good and I plan to continue to do business with them.

When they come they leave a leaflet that tells me exactly what they did on that particular visit and what I need to do to continue to maintain. It's set up on a maintenance schedule.

I like this company. They estimators are friendly and knowledgable. The work completed has been professional and neat. Everything has been done as promised. The drain installation was very neat and the root removal was great. The landscaping has made a big difference in the look of the yard. I liked the fact that they took soli samples to gauge the amount of lime that my lawn needed. Very professional.

We've enjoyed working with Bio Green. They always call ahead and let us know when they'll come out. They've also been very customer-friendly and informative.

Company calls prior to service as well as sends notification via email. They have continually shown up at the advised time and have taken care to ensure my pets are inside (as well as providing time for me to let them out prior to the service) so they remain safe from any chemicals. Have been pleased with their services this past year.

From the moment I called them they were both professional and courteous. I originally called to get a winterization, but after talking to them I signed up for their Annual Sprinkler Service maintenance contract. They arrived when they said they would which is absolutely amazing these days. The Technician was professional and courteous and knowledgeable. He performed the winterization and inspected all the heads and found a couple not working. Also explained how two of the head were the wrong type for the area and then asked me what I wanted to do. Fix them now or wait until the spring. I asked him if he could do them now, he went to his truck and came back with everything he needed to fix the problems. Said they would be back in the spring to re-start the system. All the work was done in under an hour.

Great system, great service. My only critique would be that they seem to give stock watering instructions and not modify them for the weather - I had to water much more than the recommended amount to keep the lawn green in this drought year. However, the system is great and their service is excellent.

Company does not seem real focused on customer satisfaction. And the system does not water the yeard evenly so we have flooding in parts and dry spots in others.

Chose them to winterize/turn-on my irrigation system once. Fall turn off was okay. In spring there were two leaks where they reinstalled the backflow preventor. Called - they came out a week or so later and fixed them. They later sent a $80 bill for the repair. I didn't pay, called to say their install technician didn't install right if it was leaking. Told it wasn't their fault...so I asked for manager/owner. Was told he/she would call - never did. 2 weeks ago, they called to set up service for this fall. Said I first wanted to discuss the $80 with the owner/manager. Again told I'd get a call - never did. A week later I was billed a $35 collection fee. Two days later got a collection agency letter. Enough with them. Paid it and am now looking for a company with a bit better response.

Their service is good. The price is worth much reasonable.

Can't say now, work hasn't been done yet. I will update later.

On time, professional, thorough. Didn't even know they were there. I called the office because I thought they were late. However, the technician was outside doing the work and was nearly done. I called around and they were at least 50% cheaper than anyone else that I contacted.

We have an ongoing contract with them.

I requested quotes from three companies for remediating my lawn, which when I bought the house was about 95% weeds. A BioGreen representative came to my house on time and was very professional - he told me that they have three levels of lawn remediation and mine fit into #3 - total re-do. He recommended that the lawn be killed (twice) and then re-seeded to start anew. He went through the process in detail, explaining each step that would be taken and what results I could expect. He answered all of my questions and, in fact, answered numerous phone calls and e-mails from me over the following week or so with follow-up questions based on other quotes and discussions I had with other companies. I decided to go with BioGreen and could not be happier - the work was performed exactly as discussed, and even though we had an extremely wet fall, they managed to get the work done on time - and the times they had to delay work, they let me know it was going to happen and why. Overall, the kill/regrow cost about $950, including a year of seeding, weed control, etc to make sure the lawn grows in strong by this summer. For the sprinkler system, they also did a very professional job. I asked them to install it between the lawn kill and the seeding, which they gladly did. The project manager was great to deal with and explained everything to my wife during and after the install. They system works great, and they came out to winterize it after I made the appointment on-line (very convenient). I should point out that BioGreen uses PVC for their sprinklers and not the flexible piping some places use (I am in DC - we get frost and snow, but not much). They explained their reasons in detail and I did my own research to decie what I thought was best in that regard. Overall, I spent a little more with BioGreen on the sprinkler system but I felt it was worth it for the professionalism I felt I would get and the responsiveness to my questions and concerns. I got a quote for about $500 less, and the BioGreen rep offered me a 10% discount off his price that they usually give for winter work (because things are slow then). Overall, well worth the cost - especially b/c the sprinkler allowed me to keep my seeded lawn wet constantly, allowing the grass to grow well.

I have a year contract and they come on a regular basis, but so far I do not really see much difference in my lawn. I also have to remind them to come for their appointments.

I found them through Angies List. They were prompt and very professional. After the aeration was done I received several calls from them asking my experience - they clearly want to have satisfied customers. I do my own lawn care, so I did not sign up with their service though. Recommended. (BTW I use to be a landscaper in my younger days, so I can appreciate people who know what they are doing).

From initial appointment to the post installation walk through, we felt very comfortable with the Bio Green Team. I'd like to recognize Dave(sales), Annabelle( business office), and Santiago (installation) for their customer service. Any questions and/or requests that I had were immediately answered. I would recommend Bio Green to anyone.

I spent around $1000 on that work. They were extremely extensive and attentive to detail. I don't know what they could have done better. They were absolutely fantastic from start to finish. They shut up when they were supposed to, found a couple of things that I did not know of and fixed them while they were here. Overall it was a pleasant experience. I would highly recommend them.

Initially we were very impressed which is why we chose them. But when they called and scheduled the appointment they didn't show up on the day of and never called us and it took a week and a half of hounding phone calls for them to finally come and do the service. They never called us in advance which we had asked them to do because we have a dog and two young children and we wanted to know in advance when they would be fertilizing the yard so we could make sure we kept the kids in the back. We are holding off on giving a review because I want to give them the benefit of the doubt if something happens in that particular case because we had asked them to come back again in the fall. I was not overly impressed the first round but will try them again in the future.

I did their service plan. They were very prompt and very efficient. They were good and I would call them again.

It is an ongoing service. Bio Green comes, they fertilize, they treat the lawn and leave behind a report of what they found. The lawn looks terrible. However, the weather has also been terrible for the lawn. So, I am not sure whether a different provider would make the lawn look better. Upon reading my report on Angie's List, they came back and fixed the problems that I had with their service.

The price was reasonable. They did well for the most part. They told me that they will be coming on Saturday, but they didn't actually make it until Tuesday. They did an excellent job. I was very impressed with their work. I would absolutely use them again in the future too and recommend them.