Service Works Heating & Air Conditioning

The service turned out good; they did exactly what they were supposed to do. Scheduling was great, I called and they were able to get me an appointment within a week of my purchasing the deal.

I called around 8pm and asked how soon they could get someone out, someone came out that night and diagnosed the issue. They were back with the part and it was fixed within 24 hours. I was extremely grateful especially because we have a newborn. This is the fourth time I have used this company and I'm always amazed at how well mannered the techs are. They will always be my first call for anything HVAC related. They are wonderful.

Went great. I really appreciated their approach.

They were super friendly and professional. They were out within the week of me purchasing the deal and they were easy to schedule with. One technician came out to do the work and it took about an hour to complete everything. They were on time for the appointment and I was satisfied with the results. They were great to work with and I will definitely use them again in the future.

They did do the water heater flush but never did the whole house plumbing inspection. I was a little disappointed they didn't hold up that end of the deal.

Terrible. I never got a follow-up call for an estimate and come to find out, today I found out that we had a furnace problem that caused our oil to burn off 2X faster than usual and that it was emitting oil vapors. I had another company come out and verify this after we ran out of heating oil unexpectedly. Frankly, these guys are terrible. They put on a good front, but no follow-up. The fact that his guy would endanger my child by not doing his job is really terrible.

Walter Davilla is the epitome of professionalism and customer service. Walter went above and beyond to ensure I was totally satisfied with the installation and operation of the new Bradford White unit. We received a discount for being an Angie's List member and an additional discount for signing up for a maintenance agreement on our HVAC systems. Without hesitation, I would recommend Service Works to my family and friends.

I purchased the $79 deal to have Service Works clean and inspect my heat pump. I wasn't home, so my wife met the technician. The technician was thorough in his inspection, taking about an hour. He suggested some minor part replacements and provided quotes for them, but he wasn't pushy and didn't push any additional repairs or services. He provided a written report of all the points inspected and recommendations.

It turned out great! He didn't clean anything. I thought it was for cleaning but it ended up just being for an inspection. He gave me a list of all of the other stuff that was wrong with it and I said, "Okay. Great. Thanks." There were no additional charges beyond the big deal amount. I didn't contract them to do any other work on it because I have a company that does the oil. My contractor then gave me an annual cleaning and stuff so I just used them for it instead since the other company didn't do it. They're great. They did some other work for us before. The guy that comes out is very professional. I don't have any issues. I will probably go back to them again.

Purchased a 75 gallon water heater with install coupon from angie's list. Their service is punctual, honest and the gentleman who stopped by knew exactly what he was doing. Great prompt service. Would definitely recommend to anyone installing a water heater.

Walter, the technician, was wonderful. He was on time, very polite, extremely helpful and made excellent recommendations. Would definitely use again.

They knocked a hole in the wall when they removed it and never repaired or gave a credit for the damage.

Came on time, Very nice and helpful.

The installation was fine, but then, 2 weeks ago there was a leak in the joint in the pipe coming into the heater. They came out to diagnose and fix the problem at no charge.

A friend recommended using Service Works LLC and I could not be more pleased with the results. I called in the morning and they were out the same day!!! The technician was very knowledgeable and explained everything in terms I could understand since I am not a HVAC expert. We discussed options. In the end, it was time for a new unit. I received 3 quotes/recommendations- good, better, best. Rich, the owner, took the time to explain the different quotes and based on my situation provided a ?this is what I would do? which was invaluable in my decision making process. And it wasn?t the most expensive option either! BONUS ? Service Works LLC also offers financing!!! This absolutely made the necessary investment much easier to handle. Service Works included service maintenance & filters for the 1st year as well. 2 days after signing the contract, I had a new Carrier A/C unit, gas furnace, humidifier, and air purifier installed. Install team was on time. Work was completed quickly and accurately. True professionals who are committed to quality service from the owner to the technicians. Highly recommend them! A+++!

Although it took longer to schedule than expected, the company was very professional and knowledgable, including the team that came out to do the install.

Came back from week long trip late on a Saturday night to find the central air unit not cooling. Called Service Works on Sun AM to schedule repair. Since weather was cool and vendor wanted $150 for "emergency" visit on a Sun....we scheduled the visit on Monday 5 August AM. Technician was punctual, professional, and courteous. Stated that the capacitor was bad. So, we authorized replacement ($160). Tech also recommended we have the condenser cleaned....which I OK'd ($116). Total bill was $326.00. On Tues the A/C compressor again failed to come on. This was the same fault as before. Called Service Works to come back which they did. Since this was a "call back" from earlier work they did not charge for the house call. Tech said the contactor was bad. And, stated that he could replace for about $210.00. I actually had him show me the contactor that he recommended replacing. I asked him to button the unit up and that if it repeated I would call. I am not an electrician but have done basic homeowner, automobile, and aircraft electrical repairs and component replacements for years. What I saw was this: The capacitor and contactor sit right next to each other. The capacitor had been replaced. The contactor wiring was frayed, corroded, mangled, and burned. The capacitor housing was burned as well (I have photos). Arcing had been occurring. When I saw this I immediately asked my self: Why had the tech not alerted to this on his first visit from a safety point if nothing else. Its entirely possible that the contactor was the problem the first time around. Later in the day the A/C compressor failed to come on. I manually bumped the contactor plunger/contact and easily started the compressor. I purchased a replacement double pole contactor from Trible's Inc supply for $22.79. Cleaned up the wiring. Replaced one spade connector. Buttoned up the cover and have had no problem since. Total time for repair: about 30 minutes including cleaning up the wiring. If I had to do it a second time it would probably take me 15-20 minutes. I suspect that the capacitor was probably not bad. Likely the tech jumped at the most likely culprit and replaced it. PS: For this A/C unit (Goodman CLJ 421A) the replacement Part: Capacitor Dual Section, 30MFD, 5MFD, 370VAC costs less than $30 (Grainger). I checked my paperwork and my wife had United Air Temp clean the condenser coils etc on June 21st--45 days earlier. Had I agreed to the technicians recommendation to let him replace the contactor ($210) I would have spent a $536 to have a $22.00 part replaced.

The technician called me to let me know when he was on his way and told me a price which was much higher than the initial quote, which I have in writing. He said he was going to call his office to verify the price, and I never heard from him, rather the office called me to let me know the price was not what they had originally quoted me, so I asked him for a refund of the service fee. I was inconvenienced twice to have the repair made, and the work has not been completed. They have been trying to make me feel bad like I have done something wrong, but I feel they have not been fair, the technician sat out in his car for a long time while he was here, and was only in my house for a few minutes. At this point all I want is a refund of the money I had paid with the understanding my repair was only going to cost me $225 for both toilets.

We recently experienced a flooding incident where our toilet on the top floor of our home overflowed overnight flooding our main level and our basement. This was some kind of unfortunate coincidence where the internal components failed to stop the water like it would under normal operation. We contacted Service Works and set up an immediate plumbing inspection to ensure this type of situation was not caused by one of our sewer lines being clogged or for some other plumbing reason. Within 2 days Service responded to our request and was at our home checking all of the lines giving us additional piece of mind. John was an absolute professional who answered all of my questions while completing his thorough inspection. I was so pleased with my experience I asked him what else service works does so that I can have them come out again to service more of our home systems.

It turned out good! They came out pretty quickly after we purchased the big deal, we needed the water heater so I would say within a week. We up-charged into some kind of a holding tank recommended by them. They came and did the job. They were fine. There was nothing about them that I'd give them like, "Oh! My gosh you gotta use them next time." I think because of the big deal we used them. Not sure we'd use otherwise but not because we weren't happy. They came when they said they would. They answered our phone calls. Lot of times you call people, they don't get right back to you, he did. In the price he quoted there was an add-on if we wanted it and we did it.

I would say that it was fine and it did end up costing a little more, because my water heater did not have a shut off valve. He told me that that is required. I paid him to install it and he installed it. I have no problems. The price was reasonable. I liked their demeanor, attitude, and knowledge. Everything was fine. I would not use them again because I do not live their anymore. If I did live, there I would use them again.

I contacted service works after I bought a coupon through Angies list, I talked with DJ to set up a time for 8 am on July 1st. DJ showed up in time and got to work immediately. his supervisor came a little later and they pointed out the shut off valve that needed to be replaced and to add an expansion tank. DJ did a great job for a fair price and I will use this provider in the future.

Terrific!! Very professional.

Technician was very professional and seemed to know what he was doing. However, he created a system fault in my ac unit that would not clear. The Owner personally came over to resolve the problem. Good to see a company standby its work for a change. I would use them again.

Two young professionally dressed men arrived on time; explained in detail what they were going to do; suggested the need for a new valve which we purchased. The job was completed quickly, efficiently. The old water heater was removed. We plan to use Service Works in the future and we would definitely recommend them to friends.