Cook Siding & Window Co Inc

Good experience, but not great.

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Great service and price.

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Our entire community is delighted with the work and professionalism of the employees of Cook Siding. They worked long hours even in the hottest weather and we never heard a complaint. They have been very responsive with any loose ends we have noted and have fixed them in a timely manner. They offered to replace doorbells, if we purchased, and came back to put wreath, etc. hangers and flag pole holders so they would be done correctly. The Homeowner's Association would use them again when needed and would recommend them to anyone looking for a reliable company.

It was a disaster. It was an awful experience. One of the windows we never use has broken and because of this I needed to update Angie's list. Since I am here I may as well give more details of what took place. As always, it is not the customer service you receive before the contractor does the work because who would be a monster to you at that point? Real customer service is experienced after you find a problem and you want it fixed. Then you find out who is genuine and has good customer service. It was worthless to deal with the ?three B's since this company was a paying member. Nevertheless, facts are facts and anyone i my area looking for siding and windows needs to be aware. When we began to look for a company that would meet our savings budget we found Cook would fit the range. (You'll hear why in a moment) We went into the showroom and were sold on certain products with certain promises and warranties. Doors, siding, gutters and windows. The whole enchilada. As they were doing the siding we kept complaining of the quality. Nothing was consistent with the siding. Four different men did the siding and they all had their own way of installation. They left pencil marks, the siding was not cut even and there were gaps. They broke things like our sprinkler. We complained and complained and they kept coming back out to fix it, but they could not get it right. I finally said forget it. Since the replacement of the new Seaway windows, we actually hear more noises from the outside. But how could this be when we were told the new windows would "reduce the noise". The window felt is still uneven to this day and a few of the screens are uneven and thus, bugs are moving in rent free. One of the windows installed had to see rain first before we knew it was not sealed properly. The gutters were purchased on the premise they would keep the leaves off. Ha! Only if there is a "strong wind" we were later told after complaining. Wanna hear something funny? When they installed the gutters they even tried to keep the older drains that flow down. Again, we complained. As if we wouldn't notice the contrast between new and old? The employees showed up when we didn't expect them to be there. One day we almost lost our dog because a worker had showed up and left the gate open. No one told us an employee was coming that day. Another day an employee even left a present in our recycle bin during a hot day. Was it a house warming gift or terrible customer service when an employee urinates in a water bottle and leaves it for us to dispose of? Never got a personal apology for that one, but I was told through the worthless mediation of the 3 B's that they fired the employee. I hear the Church Lady now; ?Now isn't that special? I finally got tired of having to take time off and called Mr. Cook demanding he come out and address this crappy work. He came and I showed him things, but he said there was not much more that he could do. They would not offer some money back. I said I want the work to look the same as we saw it in the showroom and in the brochures. He said (I kid you not) when you go to Burger King you don't think you get the same burger that you see in the commercial do you? We paid this company with most of all our savings. (it was an old house and needed updates) To hear him tell us we were not to expect what we saw in the showroom was like slapping me in the face and saying "stupid that you would think you were going to get what you paid for". Like I said, best customer service in the world until you have problems with the quality of work. Yes I am an idiot for paying them, but who really cares if I were to pursue it? The attorney said he would need money up front. I just gave it all to Cook Siding! Please be aware of this company before you do business with them. If you contact them, ask Mr. Cook if he has heard from the man who left his "house warming gift" in our recycle bin, and see how he responds. The reason I had to update this was to also make others aware of what a limited warranty can mean when a contractor relationship goes bad. We called Seaway and explained the nightmare of Cook Siding. Seaway had no compassion about our circumstances. We did just replace 29 windows and I guess I am crazy for thinking I could be a future Seaway customer and they could have sent another company in the area to fix the problem? Customer Service? They just shipped us the parts. I have no clue how to replace and repair the gear doohickey. They would not send someone to fix what was essentially a manufacture problem? We now have to find someone and pay them to fix what was under a warranty.